771
Views
18
CrossRef citations to date
0
Altmetric
Original Articles

Communication and Performance in Co-Located and Distributed Teams: An Issue of Shared Mental Models of Team Members?

, &
Pages 616-638 | Published online: 04 Nov 2011

REFERENCES

  • Bandow , D. 2001 . Time to create sound teamwork . The Journal for Quality and Participation , 24 : 41 – 47 .
  • Barnes , C. M. , Hollenbeck , J. R. , Wagner , D. T. , DeRue , S. D. , Nahrgang , J. D. and Schwind , K. M. 2008 . Harmful help: The costs of backing-up behavior in teams . Journal of Applied Psychology , 93 ( 3 ) : 529 – 539 .
  • Busso , C. and Narayanan , S. 2007 . Interrelation between speech and facial gestures in emotional utterances: A single subject study . IEEE Transactions on Speech, Audio and Language Processing , 15 ( 8 ) : 2331 – 2347 .
  • Cannon-Bowers , J. A. and Salas , E. 1997 . “ A framework for developing team performance measures in training ” . In Team performance, assessment and measurement , Edited by: Brannick , M. T. , Salas , E. and Prince , C. 45 – 63 . Hillsdale , NJ : Erlbaum .
  • Cannon-Bowers , J. A. and Salas , E. 2001 . Reflections on shared cognition . Journal of Organizational Behavior , 22 : 195 – 202 .
  • Cannon-Bowers , J. A. , Salas , E. and Converse , S. 1993 . “ Shared mental models ” . In Individual and group decision making , Edited by: Castellan , J. N. 221 – 246 . Hillsdale , NJ : Erlbaum .
  • Cannon-Bowers , J. A. , Tannenbaum , S. I. , Salas , E. and Volpe , C. E. 1995 . “ Defining competencies and establishing team training requirements ” . In Team effectiveness and decision making in organizations , Edited by: Guzzo , R. A. , Salas , E. and Associates . 333 – 380 . San Francisco , CA : Jossey-Bass .
  • Cebrowski , A. K. and Garstka , J. J. 1998 . Network-centric warfare: Its origin and future . Proceedings of the U.S. Naval Institute , 124 ( 1 ) : 28 – 35 .
  • Cooke , N. J. , Gorman , J. C. , Duran , J. L. and Taylor , A. R. 2007 . Team cognition in experienced command-and-control teams . Journal of Experimental Psychology: Applied , 13 : 146 – 157 .
  • Cooke , N. J. , Salas , E. , Kiekel , P. A. and Bell , B. 2004 . “ Advances in measuring team cognition ” . In Team cognition: Understanding the factors that drive process and performance , Edited by: Salas , E. and Fiore , S. M. 83 – 106 . Washington , DC : American Psychological Association .
  • DeChurch , L. A. and Mathieu , J. E. 2009 . “ Thinking in terms of multiteam systems ” . In Team effectiveness in complex organizations , Edited by: Salas , E. , Goodwin , G. F. and Burke , C. S. 267 – 292 . New York , NY : Taylor & Francis .
  • Duncan , P. C. , Rouse , W. B. , Johnston , J. H. , Cannon-Bowers , J. A. , Salas , E. and Burns , J. 1996 . “ Training teams working in complex systems: A mental approach ” . In Human/technology interaction in complex systems , Edited by: Rouse , W. E. 221 – 246 . Greenwich , CT : Jai Press .
  • Driskell , J. E. , Radtke , P. H. and Salas , E. 2003 . Virtual teams: Effects of technological mediation on team processes . Group Dynamics: Theory, Research, and Practice , 7 : 297 – 323 .
  • Entin , E. E. , Johnston , J. H. and Serfaty , D. 1998 . “ Team coordination training ” . In Making decisions under stress , Edited by: Cannon-Bowers , J. A. and Salas , E. 221 – 246 . Washington , DC : American Psychological Association .
  • Entin , E. E. and Serfaty , D. 1999 . Adaptive team coordination . Human Factors , 41 : 312
  • Espevik , R. , Johnson , B. H. , Eid , J. and Thayer , J. 2006 . Shared mental models and operational effectiveness: Effects on performance and team processes in submarine attack teams . Military Psychology , 18 ( Suppl. ) : 23 – 36 .
  • Espinosa , J. A. , Slaughter , S. A. , Kraut , R. E. and Herbsleb , J. D. 2007 . Familiarity, complexity, and team performance in geographically distributed software development . Organization Science , 18 ( 4 ) : 613 – 630 .
  • Ferguson , G. A. 1981 . Statistical analysis in psychology and education , Tokyo , , Japan : McGraw Hill Kogakusha .
  • Fiore , S. M. , Salas , E. , Cuevas , H. M. and Bowers , C. A. 2003 . Distributed coordination space: Toward a theory of distributed team processes and performance . Theoretical Issues in Ergonometric , 4 : 340 – 364 .
  • Harrison , D. A. , Mohammed , S. , McGrath , J. E. , Florey , A. T. and Vanderstoep , S. W. 2003 . Time matters in team performance: Effects of member familiarity, entrainment, and task discontinuity on speed and quality . Personnel Psychology , 56 : 633 – 699 .
  • Kanki , M. A. and Foushee , H. C. 1989 . Communication as group performance mediator of aircrew performance . Aviation, Space, and Environmental Medicine , 60 : 402 – 410 .
  • Klaver , G. H. A. M. , de Geus , E. J. H. and de Vries , J. 1994 . “ Ambulatory monitoring system ” . In Computers in psychology 5, application methods and instrumentation , Edited by: Maarse , I. F. J. Lisse , , Netherlands : Swets and Zeitlinger .
  • Kleinman , D. L. and Serfaty , D. 1989 . “ Team performance assessment in distributed decision making ” . In Proceedings: Interactive network simulation for training conference , Edited by: Gilson , R. , Kincaid , J. P. and Goldiez , B. 22 – 27 . Orlando , FL : Orlando Naval Training System Center .
  • Klimoski , R. and Mohammed , S. 1994 . Team mental model: Construct or metaphor? . Journal of Management , 20 : 403 – 437 .
  • Kozlowski , S. W. J. and Ilgen , D. R. 2006 . Enhancing the effectiveness of work groups and teams . Psychological Science in the Public Interest , 7 : 77 – 124 .
  • Kudielka , B. M. , Buske-Kirschbaum , A. , Hellhammer , D. H. and Kirschbaum , C. 2004 . Differential heart rate reactivity and recovery after psychosocial stress (TSST) in healthy children, younger adults, and elderly adults: The impact of age and gender . International Journal of Behavioural Medicine , 11 : 116 – 121 .
  • Lim , B. and Klein , K. J. 2006 . Team mental models and team performance: A field study of team mental model similarity and accuracy . Journal of Organizational Behaviour , 27 : 403 – 418 .
  • Mathieu , J. E. , Heffner , T. S. and Goodwin , G. F. 2005 . Scaling the quality of teammates' mental models: Equifinality and normative comparisons . Journal of Organizational Behavior , 26 : 37 – 56 .
  • Mathieu , J. E. , Heffner , T. S. , Goodwin , G. F. , Salas , E. and Cannon-Bowers , J. 2000 . The influence of shared mental models on team process and performance . Journal of Applied Psychology , 85 : 273 – 283 .
  • Mathieu , J. E. , Rapp , T. L. , Maynard , M. T. and Magos , P. M. 2010 . Interactive effects of team and task mental models as related to air traffic controllers collective efficiency and effectiveness . Human Performance , 23 : 22 – 40 .
  • Mohammed , S. , Ferzandi , L. and Hamilton , K. 2010 . Metaphor no more: A 15-year review of the team mental model construct . Journal of Management , 36 ( 4 ) : 876 – 910 .
  • Nissestad , O. A. 2007 . An empirical study of effectiveness of the leadership development program at the Royal Norwegian Naval Academy , Bergen , Norway : Norwegian School of Economics and Business Administration .
  • Noldus , L. P. J. J. 1991 . The Observer: A software system for collection and analysis of observational data . Behaviour Research Methods, Instruments & Computers , 23 : 415 – 429 .
  • Noldus , L. P. J. J. , Trienes , R. J. H. , Hendriksen , A. H. M. , Jansen , H. and Jansen , R. G. 2000 . The Observer Video-Pro: New software for the collection, management, and presentation of time-structured data from videotapes and digital media files . Behaviour Research Methods, Instruments & Computers , 32 : 197 – 206 .
  • Orasanu , J. M. 1990 . Shared mental models and crew decision making (CSL Report 46) , Princeton , NJ : Cognitive Science Laboratory, Princeton University .
  • Porter , C. , Hollenbeck , J. R. , Ilgen , D. , Ellis , A. , West , B. and Moon , H. 2003 . Backing up behaviours in teams: The role of personality and legitimacy of need . Journal of Applied Psychology , 88 ( 3 ) : 391 – 327 .
  • Priest , H. , Stagl , K. C. , Klein , C. , Salas , E. and Burke , C. S. 2006 . “ Virtual teams: Creating a context for distributed teamwork ” . In Creating high-tech teams: Practical guidance on work performance and technology , Edited by: Bowers , C. A. , Salas , E. and Jentsch , F. 185 – 212 . Washington , DC : American Psychological Association .
  • Salas , E. and Fiore , S. M. 2004 . Team cognition: Understanding the factors that drive process and performance , Washington , DC : American Psychological Association .
  • Salas , E. , Rosen , M. A. , Burke , C. S. , Nicholson , D. and Howse , W. R. 2007 . Markers for enhancing team cognition in complex environments: The power of team performance diagnosis . Aviation, Space, and Environmental Medicine , 78 ( 5 ) : 77 – 85 . section 2
  • Salas , E. , Sims , D. E. and Burke , C. S. 2005 . Is there a “big five” in teamwork . Small Group Research , 36 ( 5 ) : 555 – 599 .
  • Saus , E. R. , Johnsen , B. H. , Eid , J. , Riisem , P. K. , Anderson , R. and Thayer , J. 2006 . The effect of brief situational awareness training in a police shooting simulator: An experimental study . Military Psychology , 18 ( Suppl. ) : 3 – 21 .
  • Saus , E. R. , Johnsen , B. H. , Eid , J. and Thayer , J. F. in press . Who benefits from simulator training: Personality and its effects on situational awareness in navigation training . Computers in Human Behaviour ,
  • Schommer , N. C. , Hellhammer , D. H. and Kirschbaum , C. 2004 . Dissociation between reactivity of the hypothalamus-pituitary-adrenal axis and the sympathetic-adrenal-medullar system to repeated psychosocial stress . Psychosomatic Medicine , 65 : 450 – 460 .
  • Smith-Jentsch , K. A. , Kraiger , K. , Cannon-Bowers , J. A. and Salas , E. 2009 . Transactive memory in air traffic control . Human Factors , 51 : 181
  • Stagl , K. C. , Salas , E. , Rosen , M. A. , Priest , H. A. , Burke , C. S. , Goodwin , G. F. and Johnston , J. H. 2007 . “ Distributed team performance: A multi-level review of distributed demography, and decision making ” . In Multi-level issues in organizations and time , Edited by: Danserau , F. and Yammarino , F. J. 11 – 58 . Oxford , England : JAI Press .
  • Stout , R. J. , Cannon-Bowers , J. A. , Salas , E. and Milanovich , D. M. 1999 . Planning, shared mental models, and coordinated performance: An empirical link is established . Human Factors , 41 : 61 – 71 .
  • Wilcox , R. R. 1987 . New design in analysis of variance . Annual Review of Psychology , 38 : 29 – 60 .
  • Wittenbaum , G. M. , Vaughan , S. I. and Stasser , G. 1998 . “ Coordination in task-performing teams ” . In Theory and research on small teams , Edited by: Tindale , R. S. , Heath , L. and Edwards , J. 177 – 204 . Hingham , MA : Kluwer Academic Publisher .
  • Yerkes , R. M. and Dodson , J. D. 1908 . The relation of strength of stimulus to rapidity of habit-formation . Journal of Comparative Neurology and Psychology , 18 : 459 – 448 .

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.