107
Views
0
CrossRef citations to date
0
Altmetric
Research Article

How brand live streaming affects brand attachment in social commerce: from the perspective of IT affordances

, , &

References

  • Aaker, D. A. (2012). Building strong brands. Simon and Schuster.
  • Abidin, C. (2020). Mapping internet celebrity on Tiktok: Exploring attention economies and visibility labours. Cultural Science Journal, 12(1), 77–103. https://doi.org/10.5334/csci.140
  • Abrams, D., & Hogg, M. A. (2006). Social identifications: A social psychology of intergroup relations and group processes. Routledge. https://doi.org/10.4324/9780203135457
  • Albert, N., Merunka, D., & Valette-Florence, P. (2008). When consumers love their brands: Exploring the concept and its dimensions. Journal of Business Research, 61(10), 1062–1075. https://doi.org/10.1016/j.jbusres.2007.09.014
  • Amazon. (2021). Amazon: Lasting connections: Branded content solutions that help increase exposure and interaction. https://advertising.amazon.com/blog/create-lasting-connections-with-brand-content-solutions?ref_=a20m_us_p_lv_rs_blg_lstcnnct
  • Amazon Live. (2023). Amazon live: A new way to shop on Amazon. https://advertising.amazon.com/en-gb/solutions/products/amazon-live?ref_=a20m_us_fnav_lngsw_en-gb
  • Apiradee, W., & Nuttapol, A. (2018). The role of live streaming in building consumer trust and engagement with social commerce sellers. Journal of Business Research, 117(2020), 543–556. https://doi.org/10.1016/j.jbusres.2018.08.032
  • Argyris, Y. A., & Monu, K. (2015). Corporate use of social media: Technology affordance and external stakeholder relations. Journal of Organizational Computing and Electronic Commerce, 25(2), 140–168. https://doi.org/10.1080/10919392.2015.1033940
  • Bergkvist, L., & Bech-Larsen, T. (2010). Two studies of consequences and actionable antecedents of brand love. Journal of Brand Management, 17(7), 504–518. https://doi.org/10.1057/bm.2010.6
  • Bowlby, J. (1973). Attachment and loss: Vol. II. Separation: Anxiety and anger. Hogarth Press and Institute of Psycho-Analysis.
  • Bruner, J. S., & Postman, L. (1948). Symbolic value as an organizing factor in perception. The Journal of Social Psychology, 27(2), 203–208. https://doi.org/10.1080/00224545.1948.9918925
  • Burnasheva, R., Suh, Y. G., & Villalobos-Moron, K. (2019). Sense of community and social identity effect on brand love: Based on the online communities of a luxury fashion brands. Journal of Global Fashion Marketing, 10(1), 50–65. https://doi.org/10.1080/20932685.2018.1558087
  • Carlson, B. D. (2005). Brand-based community: The role of identification in developing a sense of community among brand users [ Doctoral dissertation]. Oklahoma State University. 47.
  • Chalmers, K., Gessner, M., Venturoni, L., & Weiler, S. (2012). Stemming retail leakage with a sense of community: Leveraging the links between communal ties and shopping decisions. The Social Science Journal, 49(1), 105–110. https://doi.org/10.1016/j.soscij.2011.06.010
  • Chen, C. F., Chen, Y. X., Mu, P. J., & Yu, Y. H. (2021). Beyond adoption of shared bike: A case study on antecedents and consequences of brand attachment in Taiwan. Research in Transportation Business & Management, 40, 100574. https://doi.org/10.1016/j.rtbm.2020.100574
  • Chen, J., Gong, X., & Ren, R. (2023). Active or avoidance coping? Influencing mechanisms of streamers’ coping strategies on viewers’ word of mouth after livestreaming e-commerce failures. Journal of Retailing and Consumer Services, 72, 103278. https://doi.org/10.1016/j.jretconser.2023.103278
  • Cheng, D., Wang, Z. S., & Sun, Y. B. (2021). The essence of live tape: Is it a subversive innovation or an extension of the traditional e-commerce model. Research in Business Economics, 05, 86–89. https://doi.org/10.3969/j.issn.1002-5863.2021.05.023
  • Chen, C.-C., & Lin, Y.-C. (2018). What drives live-stream usage intention? The perspectives of flow, entertainment, social interaction, and endorsement. Telematics and Informatics, 35(1), 293–303. https://doi.org/10.1016/j.tele.2017.12.003
  • Chih, W. H., Hsu, L. C., & Liou, D. K. (2017). Understanding virtual community members’ relationships from individual, group, and social influence perspectives. Industrial Management & Data Systems, 117(6), 990–1010. https://doi.org/10.1108/IMDS-03-2016-0119
  • Chin, W. W. (1998). The partial least squares approach to structural equation modeling. Modern Methods for Business Research, 295(2), 295–336.
  • Cho, Y. C., & Ha, J. (2004). Consumer choice behavior on the web: The effects of product attributes on willingness to purchase. Journal of Business & Economics Research, 2(10), 75–87. https://doi.org/10.19030/jber.v2i10.2932
  • Choi, E., & Jeon, S. (2022). How it affordance influences engagement in live commerce: An empirical analysis focusing on social cues as moderating Effect. Asia Pacific Journal of Information Systems, 32(2), 327–353. https://doi.org/10.14329/apjis.2022.32.2.327
  • Chong, H. X., Hashim, A. H., Osman, S., Lau, J. L., & Aw, E. C. X. (2023). The future of e-commerce? Understanding livestreaming commerce continuance usage. International Journal of Retail & Distribution Management, 51(1), 1–20. https://doi.org/10.1108/IJRDM-01-2022-0007
  • Cui, R. (2021). Discussion on the problems and countermeasures of live e-commerce business model from the perspective of supply chain. Commercial Economic Research, 08, 69–71. https://doi.org/10.3969/j.issn.1002-5863.2021.08.019
  • Degeratu, A. M., Rangaswamy, A., & Wu, J. (2000). Consumer choice behavior in online and traditional supermarkets: The effects of brand name, price, and other search attributes. International Journal of Research in Marketing, 17(1), 55–78. https://doi.org/10.1016/S0167-8116(00)00005-7
  • Dong, X. Y. (2018). Research on the influence of it affordances and users’ relationship on social business purchase intention [ Doctoral thesis]. Harbin Institute of Technology.
  • Dong, X., & Wang, T. (2018). Social tie formation in Chinese online social commerce: The role of it affordances. International Journal of Information Management, 42, 49–64. https://doi.org/10.1016/j.ijinfomgt.2018.06.002
  • Dong, X., Wang, T., & Benbasat, I. (2016). It affordances in online social commerce: Con-ceptualization validation and scale development. Twenty-Second Americas Conference on Information Systems (pp. 1–10), San Diego, American.
  • Elliott, R., & Wattanasuwan, K. (1998). Brands as symbolic resources for the construction of identity. International Journal of Advertising, 17(2), 131–144. https://doi.org/10.1080/02650487.1998.11104712
  • Fastdata. (2020). Fastdata: Analysis report on the development of Chinese live e-commerce Industry in the first half of 2020. http://www.100ec.cn/detail–6569816.html
  • Flux Panda. (2022). Flux Panda: 6 retail brands investing in live selling. https://www.fluxpanda.com/blog/retail-brands-live-selling
  • Forbes China. (2021). Forbes China: The era of “super head anchor” is over, where does the brand live broadcast go?. https://baijiahao.baidu.com/s?id=1719844711586646846&wfr=spider&for=pc
  • Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39–50. https://doi.org/10.1177/002224378101800104
  • Fournier, S. (1998). Consumers and their brands: Developing relationship theory in consumer research. Journal of Consumer Research, 24(4), 343–373. https://doi.org/10.1086/209515
  • Gibson, J. J. (1979). The ecological approach to visual perception. Psychology Press.
  • Grohmann, B. (2009). Gender dimensions of brand personality. Journal of Marketing Research, 46(1), 105–119. https://doi.org/10.1509/jmkr.46.1.105
  • Gu, Y., Cheng, X., & Shen, J. (2023). Design shopping as an experience: Exploring the effect of the live-streaming shopping characteristics on consumers’ participation intention and memorable experience. Information & Management, 60(5), 103810. https://doi.org/10.1016/j.im.2023.103810
  • Guo, J., Li, Y., Xu, Y., & Zeng, K. (2021). How live streaming features impact consumers’ purchase intention in the context of cross-border e-commerce? A research based on SOR theory. Frontiers in Psychology, 12, 767876. https://doi.org/10.3389/fpsyg.2021.767876
  • Hair, J. F., Tatham, R. L., & Anderson, R. E. (1998). Multivariate data analysis. Prentice Hall.
  • Hong, K. H. (2012). Influence of website reputation and sense of community on fashion product WOM effect according to type of internet shopping mall. Journal of the Korean Society of Clothing and Textiles, 36(5), 523–533. https://doi.org/10.5850/JKSCT.2012.36.5.523
  • Hu, M., & Chaudhry, S. S. (2020). Enhancing consumer engagement in e-commerce live streaming via relational bonds. Internet Research, 30(3), 1019–1041. https://doi.org/10.1108/INTR-03-2019-0082
  • Hu, M., Zhang, M., & Wang, Y. (2017). Why do audiences choose to keep watching on live video streaming platforms? An explanation of dual identification framework. Computers in Human Behavior, 75, 594–606. https://doi.org/10.1016/j.chb.2017.06.006
  • Jacoby, J. (2002). Stimulus-organism-response reconsidered: An evolutionary step in modeling (consumer) behavior. Journal of Consumer Psychology, 12(1), 51–57. https://doi.org/10.1207/S15327663JCP1201_05
  • Jiang, Y., Lu, W., Ji, X., & Wu, J. (2022). How livestream selling strategy interacts with product line design. Electronic Commerce Research, 1–28. https://doi.org/10.1007/s10660-022-09648-3
  • Jian, T. A., & Ping, Z. B. (2020). The impact of atmospheric cues on consumers’ approach and avoidance behavioral intentions in social commerce websites. Computers in Human Behavior, 108(2020), 1–17. https://doi.org/10.1016/j.chb.2018.09.038
  • Ji, M., & Zhuo, X. Z. (2020). Influencing factors of consumers’ purchase intention in e-commerce webcast environment based on SOR model. Journal of Huaibei Normal University (Philosophy and Social Sciences Edition), 04, 49–57. https://doi.org/10.3969/j.issn.2096-8256.2020.04.008
  • Kang, K., Lu, J., Guo, L., & Li, W. (2021). The dynamic effect of interactivity on customer engagement behavior through tie strength: Evidence from live streaming commerce platforms. International Journal of Information Management, 56, 102251. https://doi.org/10.1016/j.ijinfomgt.2020.102251
  • Kawaf, F., & Tagg, S. (2012). Online shopping environments in fashion shopping: An SOR based review. The Marketing Review, 12(2), 161–180. https://doi.org/10.1362/146934712X13366562572476
  • Keller, K. L. (2003). Strategic brand management – building, measuring, and managing brand equity. Prentice Hall/Pearson Education International.
  • Kim, S., & Park, H. (2013). Effects of various characteristics of social commerce (s-commerce) on consumers’ trust and trust performance. International Journal of Information Management, 33(2), 318–332. https://doi.org/10.1016/j.ijinfomgt.2012.11.006
  • Kirmani, A., & Rao, A. R. (2000). No pain, no gain: A critical review of the literature on signaling unobservable product quality. Journal of Marketing, 64(2), 66–79. https://doi.org/10.1509/jmkg.64.2.66.18000
  • Lankton, N. K., Knight, D. H., & Tripp, J. (2015). Technology, humanness, and trust: Rethinking trust in technology. Journal of the Association for Information Systems, 16(10), 880–918. https://doi.org/10.17705/1jais.00411
  • Li, C. Y. (2019). How social commerce constructs influence customers’ social shopping intention? An empirical study of a social commerce website. Technological Forecasting and Social Change, 144, 282–294. https://doi.org/10.1016/j.techfore.2017.11.026
  • Lindell, M. K., & Whitney, D. J. (2001). Accounting for common method variance in cross-sectional research designs. Journal of Applied Psychology, 86(1), 114. https://doi.org/10.1037/0021-9010.86.1.114
  • Lin, S. C., Tseng, H. T., Shirazi, F., Hajli, N., & Tsai, P. T. (2022). Exploring factors influencing impulse buying in live streaming shopping: A stimulus-organism-response (SOR) perspective. Asia Pacific Journal of Marketing & Logistics, 35(6), 1383–1403. https://doi.org/10.1108/APJML-12-2021-0903
  • Liu, L., Fang, J. M., Yang, L., Han, L. T., Hossin, M. A., & Wen, C. (2023). The power of talk: Exploring the effects of streamers’ linguistic styles on sales performance in B2B livestreaming commerce. Information Processing & Management, 60(3), 103259. https://doi.org/10.1016/j.ipm.2022.103259
  • Liu, Y., Kou, Y., Guan, Z., Hu, J., & Pu, B. (2020). Exploring hotel brand attachment: The mediating role of sentimental value. Journal of Retailing and Consumer Services, 55, 102143. https://doi.org/10.1016/j.jretconser.2020.102143
  • Lv, Z., Jin, Y., & Huang, J. (2018). How do sellers use live chat to influence consumer purchase decision in China? Electronic Commerce Research and Applications, 28, 102–113. https://doi.org/10.1016/j.elerap.2018.01.003
  • Markus, M. L., & Silver, M. S. (2008). A foundation for the study of it effects: A new look at desanctis and poole’s concepts of structural features and spirit. Journal of the Association for Information Systems, 9(10), 609–632. https://doi.org/10.17705/1jais.00176
  • Martins, J. M., Yusuf, F., & Swanson, D. A. (2011). Consumer demographics and behaviour: Markets are people (Vol. 30). Springer Science & Business Media.
  • Masrom, M. B., Busalim, A. H., Abuhassna, H., & Mahmood, N. H. N. (2021). Understanding students’ behavior in online social networks: A systematic literature review. International Journal of Educational Technology in Higher Education, 18(1), 1–27. https://doi.org/10.1186/s41239-021-00240-7
  • McKinsey. (2021). McKinsey Digital: It’s showtime! How live commerce is transforming the shopping experience. https://www.mckinsey.com/business-functions/mckinsey-digital/our-insights/its-showtime-how-live-commerce-is-transforming-the-shopping-experience
  • McMillan, D. W., & Chavis, D. M. (1986). Sense of community: A definition and theory. Journal of community psychology, 14(1), 6–23. https://doi.org/10.1002/1520-6629(198601)14:1<6::AID-JCOP2290140103>3.0.CO;2-I
  • Mehrabian, A., & Russell, J. A. (1974). An approach to environmental psychology. MIT Press.
  • Meng, L. M., Duan, S., Zhao, Y., Lü, K., & Chen, S. (2021). The impact of online celebrity in livestreaming e-commerce on purchase intention from the perspective of emotional contagion. Journal of Retailing and Consumer Services, 63, 102733. https://doi.org/10.1016/j.jretconser.2021.102733
  • Mo, Y., & Wang, Q. (2021). Exploring the influence of live streaming in social commerce on impulse buying from a affordance perspective. In WHICEB 2021 Proceedings, Wuhan (p. 64).
  • Muniz, A. M., & O’guinn, T. C. (2001). Brand community. Journal of Consumer Research, 27(4), 412–432. https://doi.org/10.1086/319618
  • National Academy of Economic Strategy. (2022). National academy of economic strategy: 2022 live e-commerce white paper. https://max.book118.com/html/2023/0110/8026131024005027.shtm
  • Norman, D. A. (1990). The design of everyday things. Basic Books.
  • Parboteeah, D. V., Valacich, J. S., & Wells, J. D. (2009). The influence of website characteristics on a consumer’s urge to buy impulsively. Information Systems Research, 20(1), 60–78. https://doi.org/10.1287/isre.1070.0157
  • Parchoma, G. (2014). The contested ontology of affordances: Implications for researching technological affordances for collaborative knowledge production. Computers in Human Behavior, 37(3), 360–368. https://doi.org/10.1016/j.chb.2012.05.028
  • Park, K., & Jiang, H. (2020). Signaling, verification, and identification: The way corporate social advocacy generates brand loyalty on social media. International Journal of Business Communication(3), 1–25. https://doi.org/10.1177/2329488420907121
  • Park, H. J., & Lin, L. M. (2020). The effects of match-ups on the consumer attitudes toward internet celebrities and their live streaming contents in the context of product endorsement. Journal of Retailing and Consumer Services, 52, 101934. https://doi.org/10.1016/j.jretconser.2019.101934
  • Park, C. W., Macinnis, D. J., & Priester, J. R. (2007). Brand attachment and management of a strategic brand exemplar. Social Science Electronic Publishing.
  • Park, C. W., MacInnis, D. J., Priester, J., Eisingerich, A. B., & Iacobucci, D. (2010). Brand attachment and brand attitude strength: Conceptual and empirical differentiation of two critical brand equity drivers. Journal of Marketing, 74(6), 1–17. https://doi.org/10.1509/jmkg.74.6.1
  • Qin, F., Le, W., Zhang, M., & Deng, Y. (2023). How perceived attributes of livestreaming commerce influence customer engagement: A social support perspective. Journal of Service Theory & Practice, 33(1), 1–22. https://doi.org/10.1108/JSTP-01-2022-0022
  • Qiu, L., Chen, X., & Lee, T. J. (2021). How can the celebrity endorsement effect help consumer engagement? A case of promoting tourism products through live streaming. Sustainability, 13(15), 8655. https://doi.org/10.3390/su13158655
  • Qiu, Q., Yao, T., & Zheng, Q., (2012). Consumers’ perception of the internationalism effect on symbolic value: Brand prestige as a mediator. 2012 International Conference on Management Science & Engineering 19th Annual Conference Proceedings (pp. 721–726). https://doi.org/10.1109/ICMSE.2012.6414258
  • Ravasi, D., & Rindova, V. (2008). Symbolic value creation. Handbook of New Approaches to Organization, 270–284. https://doi.org/10.4135/9781849200394.n49
  • Ren, L. (2021). How live stream shopping influences brand loyalty on Taobao Live: A perspective of parasocial interaction: The effects of affective commitment, real-time interactivity, visual complexity, live streamer type. University of Twente.
  • Rintamäki, T., Kanto, A., Kuusela, H., & Spence, M. T. (2006). Decomposing the value of department store shopping into utilitarian, hedonic and social dimensions. International Journal of Retail & Distribution Management, 34(1), 6–24. https://doi.org/10.1108/09590550610642792
  • Schultz, S., Kleine, R., & Kernan, J. (1989). These are a few of my favorite things: Toward an explication of attachment as a consumer behavior construct. In Association for Consumer Research, UT (Vol. 16, pp. 359–366). Advances in Consumer Research.
  • Sun, Y. (2022). Research on the influence of celebrity live streaming on Chinese consumers’ purchase intention. 2021 International Conference on Social Development and Media Communication (SDMC 2021) (pp. 933–937). Atlantis Press. https://doi.org/10.2991/assehr.k.220105.172
  • Sun, Y., Shao, X., Li, X., Guo, Y., & Nie, K. (2019). How live streaming influences purchase intentions in social commerce: An it affordance perspective. Electronic Commerce Research and Applications, 37, 100886. https://doi.org/10.1016/j.elerap.2019.100886
  • Sun, Y., Shao, X., Nie, K., Qi, Y., & Guo, Y. (2018). Why do customers buy products on social commerce platform? A study from affordance theory. In ICEB 2018 Proceedings, Guilin, China (Vol. 26).
  • Su, N., & Reynolds, D. (2017). Effects of brand personality dimensions on consumers’ perceived self-image congruity and functional congruity with hotel brands. International Journal of Hospitality Management, 66, 1–12. https://doi.org/10.1016/j.ijhm.2017.06.006
  • Tajfel, H., & Turner, J. C. (1982). Social psychology of intergroup relations. Annual Review of Psychology, 33(1), 1–39. https://doi.org/10.1146/annurev.ps.33.020182.000245
  • Thomson, M., MacInnis, D. J., & Whan Park, C. (2005). The ties that bind: Measuring the strength of consumers’ emotional attachments to brands. Journal of Consumer Psychology, 15(1), 77–91. https://doi.org/10.1207/s15327663jcp1501_10
  • Treem, J. W., & Leonardi, P. M. (2013). Social media use in organizations: Exploring the affordances of visibility, editability, persistence, and association. Annals of the International Communication Association, 36(1), 143–189. https://doi.org/10.1080/23808985.2013.11679130
  • Turner, J. C., Hogg, M. A., Oakes, P. J., Reicher, S. D., & Wetherell, M. S. (1987). Rediscovering the social group: A self-categorization theory. basil Blackwell.
  • Wang, M., Li, D., & Park, C. S. (2020). What motivates audience comments on live streaming platforms? PLOS, 15(4), e0231255. https://doi.org/10.1371/journal.pone.0231255
  • Wang, D., Luo, X. R., Hua, Y., & Benitez, J. (2023). Customers’ help-seeking propensity and decisions in brands’ self-built live streaming e-Commerce: A mixed-methods and fsQCA investigation from a dual-process perspective. Journal of Business Research, 156, 113540. https://doi.org/10.1016/j.jbusres.2022.113540
  • Wang, J., & Zhang, X. (2023). The value of influencer channel in an emerging livestreaming e-commerce model. Journal of the Operational Research Society, 74(1), 112–124. https://doi.org/10.1080/01605682.2022.2027825
  • Xiang, J. C., Lu, P., & Chen, J. (2023). Research on the influence of brand live streaming experience on customers’ participation behavior. Journal of Natural Science of Hunan Normal University, 2023(4), 144–151.
  • Xiaohulu Big Data. (2021). Xiaohulu big data: (2020) live e-commerce white paper. https://www.199it.com/archives/1202239.html
  • Xu, M. Y. (2023). Complicating social justice and leadership models in relation to indigenous peoples. New Directions for Student Leadership, 2023(13), 67–70. https://doi.org/10.1002/yd.20543
  • Zeithaml, V. A. (1988). Consumer perceptions of price, quality, and value: A means–end model and synthesis of evidence. Journal of Marketing, 52(3), 2–22. https://doi.org/10.1177/002224298805200302
  • Zhai, M., & Chen, Y. (2023). How do relational bonds affect user engagement in e-commerce livestreaming? The mediating role of trust. Journal of Retailing and Consumer Services, 71, 103239. https://doi.org/10.1016/j.jretconser.2022.103239
  • Zhang, J., Xu, Y., Dong, L., & Long, Q. (2023). Gratification matters? An explorative study of antecedents and consequence in livestream shopping. Industrial Management & Data Systems, 123(6), 1649–1669. https://doi.org/10.1108/IMDS-08-2022-0513
  • Zhu, P., Liu, Z., Li, X., Jiang, X., & Zhu, M. X. (2023). The influences of livestreaming on online purchase intention: Examining platform characteristics and consumer psychology. Industrial Management & Data Systems, 123(3), 862–885. https://doi.org/10.1108/IMDS-07-2022-0430

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.