A decision support system for optimising the order fulfilment process

References

• Anderson , SW and Dekker , HC . 2009a . Strategic cost management in supply chains, Part 1: structural cost management . Accounting Horizons , 23 ( 2 ) : 201 – 220 .
   Web of Science ®Google Scholar
• Anderson , SW and Dekker , HC . 2009b . Strategic cost management in supply chains, Part 2: executional cost management . Accounting Horizons , 23 ( 3 ) : 289 – 305 .
   Web of Science ®Google Scholar
• APICS . 2005 . American Production and Inventory Control Society Dictionary, , 11th , Alexandria : APICS .
   Google Scholar
• Bescos , PL and Dobler , P . 1995 . Contrôle de gestion et management , Paris : Montchrestien .
   Google Scholar
• Bourne , M . 2003 . Implementing performance measurement systems literature review . International Journal of Business Performance Management , 5 ( 1 ) : 1 – 24 .
   Google Scholar
• Chan , FTS , Chan , HK and Qi , HJ . 2006 . A review of performance measurement systems for supply chain management . International Journal of Business Performance Management , 8 ( 2–3 ) : 110 – 131 .
   Google Scholar
• Chen , JH , Lin , JT and Wu , YS . 2008 . Order promising rolling planning with ATP/CTP reallocation mechanism . IESM , 7 ( 1 ) : 57 – 65 .
   Google Scholar
• Chen , C-Y , Zhao , Z and Ball , MO . 2002 . A model for batch advanced available-to-promise . Production and Operations Management , 11 ( 4 ) : 424 – 440 .
   Web of Science ®Google Scholar
• Childerhouse , P and Towill , DR . 2000 . Engineering supply chains to match customer requirements . Logistics Information Management , 13 ( 6 ) : 337 – 345 .
   Google Scholar
• Christopher , M . 1992 . Logistics and supply chain management , London : Pitman .
   Google Scholar
• Christopher , M and Towill , DR . 2000 . Supply chain migration from lean and functional to agile and customised . Supply Chain Management: An International Journal , 5 ( 4 ) : 206 – 213 .
   Google Scholar
• Cokins, G., 1989. Activity-based cost management: an executive's guide, Edition hardcover. New York, USA: Cross and Lynch
   Google Scholar
• Croxton , KL . 2003 . The order fulfilment process . The International Journal of Logistics Management , 14 ( 1 ) : 19 – 32 .
   Google Scholar
• Croxton , KL , Garcia-Dastugue , SJ and Lambert , DM . 2001 . The supply chain management processes . The International Journal of Logistics Management , 2 ( 12 ) : 13 – 36 .
   Google Scholar
• Ducq , Y and Vallespir , B . 2005 . Definition and aggregation of a performance measurement system in three aeronautical workshops using the ECOGRAI method . The Production Planning and Control , 16 ( 2 ) : 163 – 177 .
   Web of Science ®Google Scholar
• Halley , A and Guilhon , A . 1997 . Logistics behaviour of small enterprises: performance, strategy and definition . International Journal of Physical Distribution and Logistics Management , 16 ( 8 ) : 475 – 495 .
   Google Scholar
• Herbert , M . 2009 . Customer segmentation, allocation planning and order promising in make-to-stock production . OR Spectrum , 31 ( 1 ) : 229 – 256 .
   Web of Science ®Google Scholar
• Holweg , M . 2005 . An investigation into supplier responsiveness: empirical evidence from the automotive industry . The International Journal of Logistics Management , 16 ( 1 ) : 96 – 119 .
   Google Scholar
• Hoover , W . 2001 . Managing the demand-supply chain , New York : Wiley .
   Google Scholar
• Jeong , B . 2002 . An available to promise system for TFT LCD manufacturing in supply chain . Computer & Industrials Engineering , 43 : 191 – 212 .
   Web of Science ®Google Scholar
• Johansson , HJ . 1993 . Business Process Reengineering: Breaking Strategies for Market Dominance , Chichester : John Wiley & Sons .
   Google Scholar
• Kaplan , RS and Norton , DP . 1996 . The balanced scorecard: translating strategy into action , Boston : Harvard Business School Press .
   Google Scholar
• Kilger, C. and Schneeweiss, L., 2000. Demand fulfilment and ATP. In: H. Stadtler and C. Kilger, eds, Supply chain management and advanced planning: concepts, models, software and case studies. Berlin: Springer, 135–148
   Google Scholar
• Kirche , ET , Kadipasaoglu , SN and Khumawala , BM . 2005 . Maximizing supply chain profits with effective order management: integration of Activity-Based Costing and Theory of Constraints with mixed-integer modelling . International Journal of Production Research , 43 ( 7 ) : 1297 – 1311 .
   Web of Science ®Google Scholar
• Lee , YH . 2006 . Production quantity allocation for order fulfilment in the supply chain: a neutral network based approach . Production Planning and Control , 17 ( 4 ) : 378 – 389 .
   Web of Science ®Google Scholar
• Lin , JT and Chen , JH . 2005 . Enhance order promising with ATP allocation planning considering material and capacity constraints . Journal of Chinese Institute of Industrial Engineers , 22 ( 4 ) : 282 – 292 .
   Google Scholar
• Lin , FR and Shaw , MJ . 1998 . Reengineering the order fulfilment process in supply chain networks . The International Journal of Flexible Manufacturing System , 10 : 197 – 229 .
   Google Scholar
• Logue , DE . 1975 . Market-making and the assessment of market efficiency . The Journal of Finance , 30 ( 1 ) : 115 – 123 .
   Web of Science ®Google Scholar
• Mas-Colell , A , Whinston , MD and Green , JR . 1995 . Microeconomic theory , 150 New York : Oxford University Press .
   Google Scholar
• Naylor , JB , Naim , MM and Berry , D . 1999 . Leagility: interfacing the lean and agile manufacturing paradigm in the total supply chain . International Journal of Production Economics , 62 : 107 – 118 .
   Web of Science ®Google Scholar
• Neely , A , Adams , C and Kennerley , M . 2002 . The performance prism: The scorecard for measuring and managing business success , New Jersey : Prentice Hall .
   Google Scholar
• Pibernik , R . 2005 . Advanced available to promise: classification, selected methods and requirements for operations and inventory management . International Journal of Production Economics , 93–94 : 239 – 252 .
   Web of Science ®Google Scholar
• Pibernik , R . 2006 . Managing stock-outs effectively with order fulfilment systems . Journal of Manufacturing Technology Management , 17 ( 6 ) : 721 – 736 .
   Google Scholar
• Rainbird , M . 2004 . Demand and Supply Chains: the value catalyst . International Journal of Physical Distribution and Logistics Management , 34 ( 3/4 ) : 230 – 250 .
   Google Scholar
• Reichhart , A and Holweg , M . 2007 . Creating the Customer-Responsive Supply Chain: a reconciliation of concepts . International Journal of Operations and Production Management , 27 ( 11 ) : 1145 – 1172 .
   Google Scholar
• Siala, M., Campagne, J.P. and Ghedira, K., 2006. Proposition d’une nouvelle approche pour la gestion du disponible dans les chaîne logistiques. MOSIM’06, Rabat, Maroc, Avril
   Google Scholar
• Slack , N and Lewis , M . 2008 . Operations strategy, , 2nd , England : Pearson Education Limited .
   Google Scholar
• Stevenson , M and Spring , M . 2007 . Flexibility from the supply chain perspective: definition and review . International Journal of Operations and Production Management , 27 ( 7 ) : 685 – 713 .
   Web of Science ®Google Scholar
• Supply Chain Council . 2008 . Supply Chain Operations Reference model-SCOR, Version 9.0 , USA and Europe : Supply Chain Council .
   Google Scholar
• Walters , D . 2006a . Effectiveness and efficiency: the role of supply chains management . The International Journal of Logistics Management , 17 ( 1 ) : 75 – 94 .
   Google Scholar
• Walters , D . 2006b . Demand chain effectiveness – supply chain efficiencies: a role for enterprise information management . Journal of Enterprise Information Management , 19 ( 3 ) : 246 – 261 .
   Google Scholar
• Walters , D and Rainbird , M . 2004 . The demand chain as an integral component of the value chain . Journal of Consumer Marketing , 21 ( 7 ) : 465 – 475 .
   Google Scholar
• Xiong , M . 2003 . A web-enhanced dynamic BOM based available to promise system . International Journal of Production Economics , 84 : 133 – 147 .
   Web of Science ®Google Scholar
• Xiong , MH . 2006 . A DSS approach to managing customer enquiries for SMEs at the customer enquiry stage . International Journal of Production Economics , 103 : 332 – 346 .
   Web of Science ®Google Scholar
• Zokaei , K and Hines , P . 2007 . Achieving consumer focus in supply chains . International Journal of Physical Distribution and Logistics Management , 37 ( 3 ) : 223 – 247 .
   Google Scholar
• Zschorn , L . 2006 . An extended model of ATP to increase flexibility of delivery . International Journal of Computer Integrated Manufacturing , 19 ( 5 ) : 434 – 442 .
   Web of Science ®Google Scholar