The effects of managerial decision making behaviour and order book size on workload control system implementation in Make-To-Order companies

References

• Åhlström, P., and C. Karlsson. 2000. “Sequences of Manufacturing Improvement Initiatives: The case of delayering.” International Journal of Operations & Production Management 20 (11): 1259–1277.
   Web of Science ®Google Scholar
• Åhlström, P., and C. Karlsson. 2009. “Longitudinal Field Studies.” In Researching Operations Management, edited by C. Karlsson, 196–235. London: Routledge.
   Google Scholar
• Amaro, G. M., L. C. Hendry, and B. G. Kingsman. 1999. “Competitive Advantage, Customisation and a New Taxonomy for Non Make-To-Stock Companies.” International Journal of Operations & Production Management 19 (4): 349–371.
   Google Scholar
• Argyris, C. 1970. Intervention Theory and Method. Reading, MA: Addison-Wesley.
   Google Scholar
• Argyris, C. 1994. Knowledge for Action. San Francisco, CA: Jossey-Bass.
   Google Scholar
• Aslan, B., M. Stevenson, and L. C. Hendry. 2012. “Enterprise Resource Planning Systems: An Assessment of Applicability to Make-To-Order Companies.” Computers in Industry 63 (7): 692–705.
   Web of Science ®Google Scholar
• Bearden, J. N., R. O. Murphy, and A. Rapoport. 2008. “Decision Biases in Revenue Management: Some Behavioral Evidence.” Manufacturing & Service Operations Management 10 (4): 625–636.
   Web of Science ®Google Scholar
• Bechte, W. 1994. “Load-oriented Manufacturing Control Just-In-Time Production for Job shops.” Production Planning and Control 5 (3): 292–307.
   Web of Science ®Google Scholar
• Bendoly, E., K. Donohue, and K. Schultz. 2006. “Behavior in Operations Management: Assessing Recent Findings and Revisiting Old Assumptions.” Journal of Operations Management 24 (6): 737–752.
   Web of Science ®Google Scholar
• Bertrand, J. W. M. 1983a. “The Use of Workload Information to Control Job Lateness in Controlled and Uncontrolled Release Production Systems.” Journal of Operations Management 3 (2): 79–92.
   Google Scholar
• Bertrand, J. W. M. 1983b. “The Effect of Workload Dependent Due-dates On Job-shop Performance.” Management Science 29 (7): 799–816.
   Web of Science ®Google Scholar
• Bertrand, J. W. M., and H. P. G. van Ooijen. 2002. “Workload Based Order Release and Productivity: A Missing Link.” Production Planning & Control 13 (7): 665–678.
   Web of Science ®Google Scholar
• Bisdorff, R., and G. Lundberg. 2007. “Human Centered Processes: Toward A Naturalistic Decision Making Paradigm.” European Journal of Operational Research 177 (3): 1313–1316.
   Web of Science ®Google Scholar
• Boudreau, J., W. Hopp, J. O. McClain, and L. J. Thomas. 2003. “On the Interface between Operations and Human Resource Management.” Manufacturing & Service Operations Management 5 (3): 179–202.
   Google Scholar
• Boyer, K. K., and M. L. Swink. 2008. “Empirical Elephants – Why Multiple Methods are Essential to Quality Research in Operations and Supply Chain Management.” Journal of Operations Management 26 (3): 337–348.
   Web of Science ®Google Scholar
• Checkland, P. 1991. “From Framework Through Experience To Learning: The Essential Nature of Action Research.” In Information System Research: Contemporary Approaches and Emergent Traditions, edited by H. E. Nissen, H. K. Klein and R. Hirschheim. Amsterdam: North-Holland.
   Google Scholar
• Cook, M., J. Noyes, and Y. Masakowski, eds. 2007. Decision Making in Complex Environments, 397–403. Padstow: Ashgate.
   Google Scholar
• Coughlan, P., and D. Coghlan. 2009. “Action Research.” In Researching Operations Management, edited by C. Karlsson, 236–264. London: Routledge.
   Google Scholar
• Croson, R., and K. Donohue. 2006. “Behavioral Causes of the Bullwhip and the Observed Value of Inventory Information.” Management Science 52 (3): 323–336.
   Web of Science ®Google Scholar
• Dane, K., and M. Pratt. 2007. “Exploring Intuition and Its Role in Managerial Decision Making.” Academy of Management Review 32 (1): 33–54.
   Web of Science ®Google Scholar
• van Dierdonck, R., and J. G. Miller. 1980. “Designing Production Planning and Control Systems.” Journal of Operations Management 1 (1): 37–46.
   Google Scholar
• Drazin, R., and A. H. van de Ven. 1985. “Alternative Forms of Fit in Contingency Theory.” Administrative Science Quarterly 30 (4): 514–539.
   Web of Science ®Google Scholar
• Dreyfus, H. L., and S. E. Dreyfus. 2005. “Expertise in the Real World Context.” Organization Studies 26 (5): 779–792.
   Web of Science ®Google Scholar
• Dubois, A. 1994. “Organising Industrial Activities: An analytical framework.” Dissertation, Department of Industrial Marketing, Chalmers University of Technology, Göteborg.
   Google Scholar
• Dubois, A., and L.-E. Gadde. 2002. “Systematic Combining: An Abductive Approach to Case Research.” Journal of Business Research 55: 553–560.
   Web of Science ®Google Scholar
• Eisenhardt, K. M. 1989. “Building Theory from Case Study Research.” Academy of Management Review 14 (4): 532–550.
   Web of Science ®Google Scholar
• Eisenhardt, K. M., and M. E. Graebner. 2007. “Theory Building from Cases: Opportunities and Challenges.” Academy of Management Review 50 (1): 25–32.
   Web of Science ®Google Scholar
• Endsley, M. R. 1993. “A survey of Situation Awareness Requirements in Air-To-Air Combat Fighters.” International Journal of Aviation Psychology 3: 157–168.
   Google Scholar
• Endsley, M. R. 1995. “Toward a Theory of Situation Awareness in Dynamic Systems.” Human Factors 37 (1): 32–64.
   Web of Science ®Google Scholar
• Epstein, S. 1990. “Cognitive-experiential Self-theory.” In Handbook of Personality: Theory and Research, edited by L. Pervin, 165–192. New York: Guilford Press.
   Google Scholar
• Epstein, S. 2002. “Cognitive-experiential Self-theory of Personality.” In Comprehensive Handbook of Psychology, Volume 5: Personality & Social Psychology, edited by T. Millon and M. J. Lerner, 159–184. Hoboken, NJ: Wiley.
   Google Scholar
• Fransoo, J. C., T. Wäfler, and J. Wilson. 2011. Behavioral Operations in Planning and Scheduling. Berlin: Springer-Verlag.
   Google Scholar
• Fransoo, J. C., and V. C. S. Wiers. 2006. “Action Variety of Planners: Cognitive Load and Requisite Variety.” Journal of Operations Management 24 (6): 813–821.
   Web of Science ®Google Scholar
• Fredendall, L. D., D. Ojha, and J. W. Patterson. 2010. “Concerning the Theory of Workload Control.” European Journal of Operational Research 201 (1): 99–111.
   Web of Science ®Google Scholar
• Gioia, D. A., and P. P. Poole. 1984. “Scripts in Organizational Behaviour.” Academy of Management Review 9 (3): 449–459.
   Web of Science ®Google Scholar
• Gore, J., A. Banks, L. Millward, and O. Kyriakidou. 2006. “Naturalistic Decision Making and Organizations: Reviewing Pragmatic Science.” Organization Studies 27 (7): 925–942.
   Web of Science ®Google Scholar
• De Groot, A. 1965. Thought and Choice in Chess. The Hague: Mouton.
   Google Scholar
• Handfield, R. 2002. “Writing the Ideal Paper for JOM: A New Editor’s Perspective.” Journal of Operations Management 20 (1): 10–18.
   Web of Science ®Google Scholar
• Hayes, R. H. 1981. “Why Japanese Factories Work.” Harvard Business Review 59 (4): 57–66.
   Web of Science ®Google Scholar
• Hendry, L. C., P. Elings, and D. Pegg. 1993. “Production Planning for an Artist’s Studio.” European Journal of Operational Research 64 (1): 12–20.
   Web of Science ®Google Scholar
• Hendry, L. C., and B. G. Kingsman. 1991. “A Decision Support System for Job Release In Make to Order Companies.” International Journal of Operations & Production Management 11: 6–16.
   Google Scholar
• Hendry, L. C., B. G. Kingsman, and P. Cheung. 1998. “The Effect of Workload Control (WLC) on Performance in Make-To-Order Companies.” Journal of Operations Management 16: 63–75.
   Google Scholar
• Hendry, L. C., M. J. Land, M. Stevenson, and G. Gaalman. 2008. “Investigating Implementation Issues for Workload Control (WLC): A Comparative Case Study Analysis.” International Journal of Production Economics 112: 452–469.
   Web of Science ®Google Scholar
• Henrich, P., M. Land, and G. Gaalman. 2004. “Exploring Applicability of the Workload Control Concept.” International Journal of Production Economics 90 (2): 187–198.
   Web of Science ®Google Scholar
• Henrich, P., M. J. Land, and G. Gaalman. 2006. “Grouping Machines for Effective Workload Control.” International Journal of Production Economics 104 (1): 125–142.
   Web of Science ®Google Scholar
• Hogarth, R. M. 2001. Educating Intuition. Chicago: University of Chicago Press.
   Google Scholar
• Jackson, S., J. R. Wilson, and B. L. MacCarthy. 2004. “A New Model of Scheduling in Manufacturing: Tasks, Roles and Monitoring.” Human Factors 46 (3): 533–550.
   PubMed Web of Science ®Google Scholar
• Jonsson, P., and S.-A. Mattsson. 2003. “The Implications of Fit between Planning Environments and Manufacturing Planning and Control Methods.” International Journal of Operations & Production Management 23 (8): 872–900.
   Web of Science ®Google Scholar
• Kahneman, D. 2003. “A Perspective on Judgment and Choice.” American Psychologist 58: 697–720.
   PubMed Web of Science ®Google Scholar
• Kahneman, D., P. Slovic, and A. Tversky (eds.). 1982. Judgment under Uncertainty: Heuristics and Biases. Cambridge: Cambridge University Press.
   Google Scholar
• Kahneman, D., and A. Tversky. 1979. “Prospect Theory.” Econometrica 47 (2): 263–292.
   Web of Science ®Google Scholar
• Katok, E., D. Thomas, and A. Davis. 2008. “Inventory Service-level Agreements As Coordination Mechanisms: The Effect of Review Periods.” Manufacturing & Service Operations Management 10 (4): 609–624.
   Web of Science ®Google Scholar
• Katsikopoulos, K. V., and G. Gigerenzer. 2013. “Behavioral Operations Management: A Blind Spot and a Research Program.” Journal of Supply Chain Management 49 (1): 3–7.
   Web of Science ®Google Scholar
• Kim, S. J., and P. M. Bobrowski. 1995. “Evaluating Order Release Mechanisms in a Job Shop with Sequence-dependent Set-up Times.” Production and Operations Management 4 (2): 163–180.
   Google Scholar
• Kingsman, B. G. 2000. “Modeling input-output Workload Control for Dynamic Capacity Planning in Production Planning Systems.” International Journal of Production Economics 68 (1): 73–93.
   Web of Science ®Google Scholar
• Klein, G. 1999. Sources of Power: How People Make Decisions. Cambridge, MA: The MIT Press.
   Google Scholar
• Klein, G. 2003. Intuition at Work: Why Developing Your Gut Instincts Will Make You Better at What You Do. New York: Doubleday.
   Google Scholar
• Klein, G. 2008. “Naturalistic Decision Making.” Human Factors 50 (3): 456–460.
   PubMed Web of Science ®Google Scholar
• Klein, G., R. Calderwood, and A. Clinton-Cirocco. 1986. “Rapid Decision Making on the Fireground.” Proceedings of the Human Factors & Ergonomics Society, 30th annual meeting 1: 576–580.
   Google Scholar
• Klein, G., K. Ross, B. Moon, D. Klein, R. Hoffman, and E. Hollnagel. 2003. “Macrocognition.” IEEE Intelligent Systems 18 (3): 81–85.
   Web of Science ®Google Scholar
• Land, M. J., and G. J. C. Gaalman. 1996. “Workload Control Concepts in Job Shops-A Critical Assessment.” International Journal of Production Economics 46–47: 535–548.
   Web of Science ®Google Scholar
• Land, M. J., and G. J. C. Gaalman. 2009. “Production Planning and Control in SMEs: Time for Change.” Production Planning and Control 20 (7): 548–558.
   Web of Science ®Google Scholar
• Lee, H. L., V. Padmanabhan, and S. Whang. 1997. “The Bullwhip Effect in Supply Chains.” Sloan Management Review 38 (3): 93–102.
   Google Scholar
• Lewin, K. 1946. “Action Research and Minority Problems.” Journal of Social Issues 2: 34–46.
   Web of Science ®Google Scholar
• Lewin, K. 1947. “Frontiers in Group Dynamics: Channel of Group Life: Social Planning and Action Research.” Human Relations 1: 143–153.
   Web of Science ®Google Scholar
• Lipshitz, R., G. Klein, and J. S. Carroll. 2006. “Introduction to the Special Issue: Naturalistic Decision Making and Organizational Decision Making: Exploring the Intersections.” Organization Studies 27 (7): 917–923.
   Web of Science ®Google Scholar
• Lipshitz, R., G. Klein, and J. Orasanu. 2001. “Focus Article: Taking Stock of Naturalistic Decision Making.” Journal of Behavioral Decision Making 14: 331–352.
   Web of Science ®Google Scholar
• MacCarthy, B. L. 2006. “Organizational, Systems and Human Issues in Production Planning, Scheduling and Control.” In The Handbook of Production Scheduling, edited by J. Hermann, 59–90. New York: Springer (International Series in Operations Research and Management Science).
   Google Scholar
• MacCarthy, B. L., and J. R. Wilson. 2001. Human Performance in Planning and Scheduling. London: Taylor & Francis.
   Google Scholar
• Mather, H., and G. Plossl. 1978. “Priority Fixation Versus Throughput Planning.” Production & Inventory Management Journal 19: 27–51.
   Google Scholar
• McCreery, J. K., and L. J. Krajewski. 1999. “Improving Performance Using Workforce Flexibility in an Assembly Environment with Learning and Forgetting Effects.” International Journal of Production Research 37 (9): 2031–2058.
   Web of Science ®Google Scholar
• McKay, K. N., and G. W. Black. 2007. “The Evolution of a Production Planning System: A 10-year Case Study.” Computers in Industry 58: 756–771.
   Web of Science ®Google Scholar
• McKay, K. N., and V. Wiers. 2003a. “Integrated Decision Support for Planning, Scheduling, and Dispatching Tasks in a Focused Factory.” Computers in Industry 50 (1): 5–14.
   Web of Science ®Google Scholar
• McKay, K. N., and V. Wiers. 2003b. “Planning, Scheduling and Dispatching Tasks in Production Control.” Cognition, Technology & Work 5: 82–93.
   Google Scholar
• Melnyk, S. A., and G. L. Ragatz. 1989. “Order Review/Release: Research Issues and Perspectives.” International Journal of Production Research 27 (7): 1081–1096.
   Web of Science ®Google Scholar
• Melnyk, S. A., G. L. Ragatz, and L. Fredendall. 1991. “Load Smoothing by the Planning and Order Review/Release Systems: A Simulation Experiment.” Journal of Operations Management 10 (4): 512–523.
   Google Scholar
• Meso, P., M. D. Troutt, and J. Rudnicka. 2002. “A review of Naturalistic Decision Making Research with Some Implications for Knowledge Management.” Journal of Knowledge Management 6 (1): 63–73.
   Google Scholar
• Nystrom, P. C., and W. H. Starbuck. 1984. “To Avoid Organizational Crises, Unlearn.” Organizational Dynamics 12 (4): 53–65.
   Web of Science ®Google Scholar
• Olhager, J. 2003. “Strategic Positioning of the Order Penetration Point.” International Journal of Production Economics 85 (3): 319–329.
   Web of Science ®Google Scholar
• Olhager, J. 2010. “The Role of the Customer Order Decoupling Point in Production and Supply Chain Management.” Computers in Industry 61 (9): 863–868.
   Web of Science ®Google Scholar
• Olshavsky, R. W. 1979. “Task Complexity and Contingent Processing in Decision Making: A Replication and Extension.” Organizational Behavior and Human Performance 24: 300–316.
   Web of Science ®Google Scholar
• Orasanu, J., and T. Connolly. 1993. “The Reinvention of Decision Making.” In Decision Making in Action, edited by G. A. Klein, J. Orasanu, R. Calderwood and C. E. Zsambok, 3–20.New Jersey: Ablex Publishing.
   Google Scholar
• Park, P. S., and P. M. Bobrowski. 1989. “Job Release and Labour Flexibility in a Dual Resource Constraint Job Shop.” Journal of Operations Management 8 (3): 230–249.
   Google Scholar
• Pettigrew, A. M. 1990. “Longitudinal Field Research On Change: Theory and Practice.” Organization Science 1 (3): 267–292.
   Web of Science ®Google Scholar
• Philipoom, P. R., and T. D. Fry. 1999. “Order Review/Release in the Absence of Adherence to Formal Scheduling Policies.” Journal of Operations Management 17 (3): 327–342.
   Google Scholar
• Prietula, M. J., and H. A. Simon. 1989. “The Experts in Your Midst.” Harvard Business Review 67 (1): 120–124.
   Web of Science ®Google Scholar
• Robinson Jr, R. B. 1982. “The Importance of “outsiders” in Small Firm Strategic Planning.” Academy of Management Journal 25 (1): 80–93.
   Web of Science ®Google Scholar
• Schank, R. C., and R. Abelson. 1977. Scripts, Plans, Goals and Understanding. Hillsdale, NJ: Earlbaum Associates.
   Google Scholar
• Schraagen, J. M., L. G. Militello, T. Ormerod, and R. Lipshitz, eds. 2008. Naturalistic Decision Making and Macrocognition. Padstow: Ashgate.
   Google Scholar
• Schultz, K. L., D. C. Juran, and J. W. Boudreau. 1999. “The Effects of Low Inventory on the Development of Productivity Norms.” Management Science 45 (12): 1664–1678.
   Web of Science ®Google Scholar
• Schultz, K. L., J. O. McClain, and L. J. Thomas. 2003. “Overcoming the Dark Side of Worker Flexibility.” Journal of Operations Management 21: 81–92.
   Web of Science ®Google Scholar
• Silva, C., L. Roque, and A. Almeida. 2006. “MAPP – A Web-based Decision Support System for the Mould Industry.” Decision Support Systems 42 (2): 999–1014.
   Web of Science ®Google Scholar
• Simon, H. A. 1959. “Theories of Decision-making in Economics and Behavioral Science.” American Economic Review 49 (3): 253–283.
   Web of Science ®Google Scholar
• Slack, N., M. Lewis, and H. Bates. 2004. “The Two Worlds of Operations Management Research and Practice: Can They Meet, Should They Meet?” International Journal of Operations & Production Management 24 (4): 372–387.
   Web of Science ®Google Scholar
• Sloman, S. A. 1996. “The Empirical Case For Two Systems of Reasoning.” Psychological Bulletin 119: 3–22.
   Web of Science ®Google Scholar
• Sousa, R., and C. A. Voss. 2008. “Contingency Research in Operations Management Practices.” International Journal of Operations Management 26: 697–713.
   Google Scholar
• Stanovich, K. E., and R. F. West. 2000. “Individual Differences in Reasoning: Implications for the Rationality Debate?” Behavioral & Brain Sciences 23: 645–665.
   PubMed Web of Science ®Google Scholar
• Sterman, J. D. 1989. “Modeling Managerial Behavior: Misperceptions of Feedback in a Dynamic Decision Making Experiment.” Management Science 35 (3): 321–339.
   Web of Science ®Google Scholar
• Stevenson, M. 2006. “Refining a Workload Control (WLC) Concept: A Case Study.” International Journal of Production Research 44 (4): 767–790.
   Web of Science ®Google Scholar
• Stevenson, M., and L. C. Hendry. 2006. “Aggregate Load Oriented Workload Control: A Review and a Reclassification of a Key Approach.” International Journal of Production Economics 104: 676–693.
   Web of Science ®Google Scholar
• Stevenson, M., L. C. Hendry, and B. G. Kingsman. 2005. “A review of Production Planning and Control: The Applicability of Key Concepts to the Make To Order Industry.” International Journal of Production Research 43 (5): 869–898.
   Web of Science ®Google Scholar
• Stevenson, M., Y. Huang, L. C. Hendry, and E. Soepenberg. 2011. “The Theory and Practice of Workload Control: An Implementation Strategy and Research Agenda.” International Journal of Production Economics 131: 689–700.
   Web of Science ®Google Scholar
• Tenhiälä, A. 2011. “Contingency Theory of Capacity Planning: The Link Between Process Types and Planning Methods.” Journal of Operations Management 29: 65–77.
   Web of Science ®Google Scholar
• Thürer, M., M. Stevenson, and C. Silva. 2011. “Three Decades of Workload Control Research: A Systematic Review of the Literature.” International Journal of Production Research 49 (23): 6905–6935.
   Web of Science ®Google Scholar
• Thürer, M., M. Stevenson, C. Silva, M. J. Land, and L. Fredendall. 2012. “Workload Control (WLC) and Order Release: A Lean Solution for Make-To-Order Companies.” Production & Operations Management 21 (5): 939–953.
   Web of Science ®Google Scholar
• Tversky, A., and D. Kahneman. 1983. “Extensional Versus Intuitive Reasoning: The Conjunction Fallacy in Probability Judgment.” Psychological Review 90: 293–315.
   Web of Science ®Google Scholar
• Vanharanta, M., and G. Easton. 2010. “Intuitive Managerial Thinking: The Use of Mental Simulations in the Industrial Marketing Context.” Industrial Marketing Management 39: 425–436.
   Web of Science ®Google Scholar
• Venkatraman, N., and J. C. Camillus. 1984. “Exploring the Concept of “fit” in Strategic Management.” Academy of Management Review 9 (3): 513–525.
   Web of Science ®Google Scholar
• Weick, K. E. 1979. Social Psychology of Organizing. Reading, MA: Addison-Wesley.
   Google Scholar
• Weng, M. X., Z. Wu, G. Qi, and L. Zheng. 2008. “Multi-agent-based Workload Control for Make-To-Order Manufacturing.” International Journal of Production Research 46 (8): 2197–2213.
   Web of Science ®Google Scholar
• van Wezel, H., R. Jorna, and A. Meystel. 2006. Planning in Intelligent Systems: Aspects, Motivations, and Methods. Hoboken, NJ: John Wiley.
   Google Scholar
• Wiendahl, H. P. 1995. Load Oriented Manufacturing Control. Berlin/Heidelberg/New York: Springer-Verlag.
   Google Scholar
• Wiers, V. C. S. 1996. “A Quantitative Field Study of the Decision Behaviour of Four Shop Floor Schedulers.” Production Planning & Control 7 (4): 383–392.
   Web of Science ®Google Scholar
• Wight, O. 1970. “Input/output Control, a Real Handle on Lead Time.” Production & Inventory Management Journal 11 (3): 9–31.
   Google Scholar
• Yin, R. K. 2003. Case Study Research: Design and Methods. 3rd ed. London: Sage.
   Google Scholar