Publication Cover
Production Planning & Control
The Management of Operations
Volume 30, 2019 - Issue 9
2,795
Views
43
CrossRef citations to date
0
Altmetric
Original Articles

Efficiency and effectiveness of knowledge management systems in SMEs

, &
Pages 779-791 | Received 07 Nov 2017, Accepted 15 Jan 2019, Published online: 05 Apr 2019

References

  • Aboelmaged, M. G. 2014. “Linking Operations Performance to Knowledge Management Capability: The Mediating Role of Innovation Performance.” Production Planning and Control 25 (1): 44–58. doi:10.1080/09537287.2012.655802.
  • Adamides, E. D., N. Karacapilidis, H. Pylarinou, and D. Koumanakos. 2008. “Supporting Collaboration in the Development and Management of Lean Supply Networks.” Production Planning and Control 19 (1): 35–52. doi:10.1080/09537280701773955.
  • Al-Ashaab, A., M. Flores, A. Doultsinou, and A. Magyar. 2011. “A Balanced Scorecard for Measuring the Impact of Industry-University Collaboration.” Production Planning and Control 22 (5–6): 554–570. doi:10.1080/09537287.2010.536626.
  • Alavi, M., and D. E. Leidner. 2001. “Review: Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues.” MIS Quarterly: Management Information Systems 25 (1): 107–136. doi:10.2307/3250961.
  • Alletto, A., M. Bruccoleri, E. Mazzola, and U. Ramanathan. 2017. “Collaboration Experience in the Supply Chain of Knowledge and Patent Development.” Production Planning & Control 28 (6–8): 574–586. doi:10.1080/09537287.2017.1309712.
  • Al-Sa’di, A. F., A. B. Abdallah, and S. E. Dahiyat. 2017. “The Mediating Role of Product and Process Innovations on the Relationship between Knowledge Management and Operational Performance in Manufacturing Companies in Jordan.” Business Process Management Journal 23 (2): 349–376. doi:10.1108/BPMJ-03-2016-0047.
  • Ardito, L., and A. Messeni Petruzzelli. 2017. “Breadth of External Knowledge Sourcing and Product Innovation: The Moderating Role of Strategic Human Resource Practices.” European Management Journal 35 (2): 261–272. doi:10.1016/j.emj.2017.01.005.
  • Bagnoli, C., and M. Vedovato. 2012. “The Impact of Knowledge Management and Strategy Configuration Coherence on SME Performance.” Journal of Management & Governance 16 (4): 1–33.
  • Beck, M., and A. Schenker-Wicki. 2014. “Cooperating with External Partners: The Importance of Diversity for Innovation Performance.” European Journal of International Management 8 (5): 548–569. doi:10.1504/EJIM.2014.064604.
  • Centobelli, P., R. Cerchione, and E. Esposito. 2018. “How to Deal with Knowledge Management Misalignment: A Taxonomy Based on a 3D Fuzzy Methodology.” Journal of Knowledge Management 22 (3): 538–566. doi:10.1108/JKM-10-2016-0456.
  • Centobelli, P., R. Cerchione, and E. Esposito. 2017. “Knowledge Management Systems: The Hallmark of SMEs.” Knowledge Management Research & Practices 15 (2): 294–304. doi:10.1057/s41275-017-0054-x.
  • Chen, L., and P. S. W. Jong. 2015. “Evaluation of Knowledge Management Performance: An Organic Approach.” Information and Management 52 (4): 431–453.
  • Choi, B., and A. M. Jong. 2010. “Assessing the Impact of Knowledge Management Strategies Announcements on the Market Value of Firms.” Information and Management 47 (1): 42–52.
  • Chong, C. W., S. C. Chong, and G. C. Gan. 2011. “Inter-organizational Knowledge Transfer Needs among Small and Medium Enterprises.” Library Review 60 (1): 37–52. doi:10.1108/00242531111100568.
  • Choudhary, A. K., J. Harding, L. M. Camarinha-Matos, S. C. Lenny Koh, and M. K. Tiwari. 2013. “Knowledge Management and Supporting Tools for Collaborative Networks.” International Journal of Production Research 51 (7): 1953–1957. doi:10.1080/00207543.2012.758508.
  • Chung, Y.-C., Y.-W. Hsu, J.-T. Peng, C.-H. Tsai, and H.-L. Huang. 2013. “A Study of the Correlation between Knowledge Management Activities and Operational Performance in Taiwan Hospitals.” Information Technology Journal 12 (8): 1502–1511. doi:10.3923/itj.2013.1502.1511.
  • Corso, M., A. Martini, L. Pellegrini, and E. Paolucci. 2003. “Technological and Organizational Tools for Knowledge Management: In Search of Configurations.” Small Business Economics 21 (4): 397–408. doi:10.1023/A:1026123322900.
  • Daud, S., and W. F. W. Yusoff. 2011. “How Intellectual Capital Mediates the Relationship between Knowledge Management Processes and Organizational Performance?” African Journal of Business Management 5 (7): 2607–2617. doi:10.5897/AJBM10.806.
  • Delen, D., H. Zaim, C. Kuzey, and S. Zaim. 2013. “A Comparative Analysis of Machine Learning Systems for Measuring the Impact of Knowledge Management Practices.” Decision Support Systems 54 (2): 1150–1160. doi:10.1016/j.dss.2012.10.040.
  • Del Vecchio, P., G. Elia, V. Ndou, G. Secundo, and F. Specchia. 2017. “Living Lab as an Approach to Activate Dynamic Innovation Ecosystems and Networks: An Empirical Study.” International Journal of Innovation and Technology Management 14 (5): 1–18. doi:10.1142/S0219877017500249.
  • Desouza, K. C., and Y. Awazu. 2006. “Knowledge Management at SMEs: Five Peculiarities.” Journal of Knowledge Management 10 (1): 32–43. doi:10.1108/13673270610650085.
  • Dotsika, F., and K. Patrick. 2013. “Collaborative KM for SMEs: A Framework Evaluation Study.” Information Technology & People 26 (4): 368–382. doi:10.1108/ITP-11-2012-0142.
  • Du Plessis, M. 2008. “The Strategic Drivers and Objectives of Communities of Practice as Vehicles for Knowledge Management in Small and Medium Enterprises.” International Journal of Information Management 28 (1): 61–67. doi:10.1016/j.ijinfomgt.2007.05.002.
  • Edvardsson, I. R. 2009. “Is Knowledge Management Losing Ground? Developments among Icelandic SMEs.” Knowledge Management Research & Practice 7: 91–99. doi:10.1057/kmrp.2008.30.
  • European Commission. 2016. “User Guide to the SME Definition.” https://ec.europa.eu/regional_policy/sources/conferences/state-aid/sme/smedefinitionguide_en.pdf.
  • Fink, K., and C. Ploder. 2009. “Knowledge Management Toolkit for SMEs.” International Journal of Knowledge Management 5 (1): 46–60. doi:10.4018/jkm.2009010104.
  • Fugate, B. S., T. P. Stank, and J. T. Mentzer. 2009. “Linking Improved Knowledge Management to Operational and Organizational Performance.” Journal of Operations Management 27 (3): 247–264. doi:10.1016/j.jom.2008.09.003.
  • Garrido-Moreno, A., N. Lockett, and V. García-Morales. 2014. “Paving the Way for CRM Success: The Mediating Role of Knowledge Management and Organizational Commitment.” Information and Management 51 (8): 1031–1042.
  • Garrigos-Simon, F. J., R. Lapiedra Alcami, and T. Barbera Ribera. 2012. “Social Networks and Web 3.0: Their Impact on the Management and Marketing of Organizations.” Management Decision 50: 1880–1890. doi:10.1108/00251741211279657.
  • Gholami, M. H., M. N. Asli, S. Nazari- Shirkouhi, and A. Noruzy. 2013. “Investigating the Influence of Knowledge Management Practices on Organizational Performance: An Empirical Study.” Acta Polytechnica Hungarica 10 (2): 205–216.
  • Gresty, M. 2013. “What Role Do Information Systems Play in the Knowledge Management Activities of SMEs?” Business Information Review 30 (3): 144–151. doi:10.1177/0266382113507377.
  • Hong, P. A., Y. W. B. Park, S. B. C. Choi, and G. C. D. Shin. 2014. “Achieving Knowledge Management Excellence for Competitive Advantage: An Integrative Model for Empirical Research.” International Journal of Knowledge Management Studies 5 (3/4): 285–303. doi:10.1504/IJKMS.2014.067225.
  • Hsu, C.-C., and B. A. Sandford. 2007. “The Delphi Technique: Making Sense of Consensus.” Practical Assessment, Research and Evaluation 12 (10): 1–8. https://pareonline.net/pdf/v12n10.pdf.
  • Irani, Z., A. M. Sharif, T. Papadopoulos, and P. E. D. Love. 2017. “Social Media and Web 2.0 for Knowledge Sharing in Product Design.” Production Planning and Control 28 (13): 1047–1065. doi:10.1080/09537287.2017.1329955.
  • Kim, T. H., J.-N. Lee, J. U. Chun, and I. Benbasat. 2014. “Understanding the Effect of Knowledge Management Strategies on Knowledge Management Performance: A Contingency Perspective.” Information and Management 51 (4): 398–416.
  • Landryová, L., and C. Irgens. 2006. “Process Knowledge Generation and Knowledge Management to Support Product Quality in the Process Industry by Supervisory Control and Data Acquisition (SCADA) open Systems.” Production Planning and Control 17 (2): 94–98. doi:10.1080/09537280500223772.
  • Lillehagen, F., and D. Karlsen. 2001. “Visual Extended Enterprise Engineering and Operation-Embedding Knowledge Management and Work Execution.” Production Planning and Control 12 (2): 164–175. doi:10.1080/09537280150501266.
  • Lisanti, Y., and D. Luhukay. 2014. “The Design of Knowledge Management System Model for SME (UKM).” Journal of Theoretical and Applied Information Technology 64 (3): 746–755. http://www.jatit.org/volumes/Vol64No3/21Vol64No3.pdf.
  • Liu, Y., and A. N. Abdalla. 2013. “Evaluating the Managerial Behavior of Managing Knowledge in Chinese SMEs.” Information Technology and Management 14 (2): 159–165. doi:10.1007/s10799-013-0157-x.
  • Massa, S., and S. Testa. 2011. “Knowledge Domain and Innovation Behaviour: A Framework to Conceptualize kmss in Small and Medium Enterprises.” VINE 41 (4): 483–504.
  • Matlay, H., and P. Westhead. 2005. “Virtual Teams and the Rise of e-entrepreneurship in Europe.” International Small Business Journal 23 (3): 279–302. doi:10.1177/0266242605052074.
  • Nagati, H., and C. Rebolledo. 2013. “Improving Operational Performance through Knowledge Exchange with Customers.” Production Planning and Control 24 (8–9): 658–670. doi:10.1080/09537287.2012.666843.
  • Neirotti, P., E. Raguseo, and E. Paolucci. 2018. “How SMEs Develop ICT-based Capabilities in Response to Their Environment: Past Evidence and Implications for the Uptake of the New ICT Paradigm.” Journal of Enterprise Information Management 31 (1): 10–37. doi:10.1108/JEIM-09-2016-0158.
  • Noblet, J. P., and E. Simon. 2012. “The Role of Disseminative Capacity in Knowledge Sharing: Which Model Can Be Applied to SMEs?” Problems and Perspectives in Management 10 (3): 57–66. http://nbuv.gov.ua/UJRN/prperman_2012_10_3_7
  • Nonaka, I. 1994. “A Dynamic Theory of Organizational Knowledge Creation.” Organization Science 5 (1): 14–37. doi:10.1287/orsc.5.1.14.
  • Okoli, C., and S. D. Pawlowski. 2004. “The Delphi Method as a Research Tool: An Example, design Considerations and Applications.” Information and Management 42 (1): 15–29. doi:10.1016/j.im.2003.11.002.
  • Qu, S. Q., and J. Dumay. 2011. “The Qualitative Research Interview.” Qualitative Research in Accounting & Management 8 (3): 238–264. doi:10.1108/11766091111162070.
  • Soon, T. T., and F. A. Zainol. 2011. “Knowledge Management Enablers, Process and Organizational Performance: Evidence from Malaysian Enterprises.” Asian Social Science 7 (8): 186–202. doi:10.5539/ass.v7n8p186.
  • Tseng, S.-M. 2008a. “Knowledge Management System Performance Measure Index.” Expert Systems with Applications 34 (1): 734–745. doi:10.1016/j.eswa.2006.10.008.
  • Tseng, S.-M. 2008b. “The Effects of Information Technology on Knowledge Management Systems.” Expert Systems with Applications 35 (1–2): 150–160. doi:10.1016/j.eswa.2007.06.011.
  • Turner, G., and C. Minonne. 2009. “Measuring the Effects of Knowledge Management Practices.” Proceedings of the European Conference on Knowledge Management (ECKM) 2: 853–860.
  • Wadhwa, S., and A. Saxena. 2007. “Decision Knowledge Sharing: Flexible Supply Chains in KM Context.” Production Planning and Control 18 (5): 436–452. doi:10.1080/09537280701450661.
  • Watanabe, N. 1979. “Statistical Methods for Estimating Membership Functions.” Japanese Journal of Fuzzy Theory and Systems 5 (4): 17–25.
  • Wei, C. C., C. S. Choy, and G. G. Chew. 2011. “The KM Processes in Malaysian SMEs: An Empirical Validation.” Knowledge Management Research & Practice 9 (2): 185–196. doi:10.1057/kmrp.2011.8.
  • Whyte, G., and S. Classen. 2012. “Using Storytelling to Elicit Tacit Knowledge from SMEs.” Journal of Knowledge Management 16 (6): 950–962. doi:10.1108/13673271211276218.
  • Yang, J. 2008. “Antecedents and Consequences of Knowledge Management Strategy: The Case of Chinese High Technology Firms.” Production Planning and Control 19 (1): 67–77. doi:10.1080/09537280701776198.
  • Zadeh, L. A. 1965. “Fuzzy Sets.” Information and Control 8 (3): 338–353. doi:10.1016/S0019-9958(65)90241-X.
  • Zerbino, P., D. Aloini, R. Dulmin, and V. Mininno. 2018. “Knowledge Management in PCS-enabled Ports: an Assessment of the Barriers.” Knowledge Management Research & Practice 16 (4): 435–450. doi:10.1080/14778238.2018.1473830.
  • Zimmermann, H. 2001. Fuzzy Set Theory and Its Applications. Boston: Kluwer Academic Publishers.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.