Publication Cover
Production Planning & Control
The Management of Operations
Volume 34, 2023 - Issue 7
562
Views
4
CrossRef citations to date
0
Altmetric
Original Articles

How quality management can enhance performance? A model of relationships mediated by innovation

ORCID Icon, &
Pages 587-603 | Received 29 Nov 2018, Accepted 14 Jun 2021, Published online: 02 Jul 2021

References

  • Addis, S., A. Dvivedi, and B. Beshah. 2019. “Quality Management as a Tool for Job Satisfaction Improvement in Low-Level Technology Organizations: The Case of Ethiopia.” Production Planning & Control 30 (8): 665–681. doi:10.1080/09537287.2019.1574510.
  • Anil, Anu P., and Satish K.P. 2019. “TQM Practices and Its Performance Effects – An Integrated Model.” International Journal of Quality & Reliability Management 36 (8): 1318–1344. doi:10.1108/IJQRM-10-2018-0266.
  • Armstrong, J. S., and T. S. Overton. 1977. “Estimating Nonresponse Bias in Mail Surveys.” Journal of Marketing Research 14 (3): 396–402. doi:10.2307/3150783.
  • Asif, M. 2019. “Exploring the Role of Core and Infrastructure Quality Management Practices in Ambidexterity.” Total Quality Management & Business Excellence 30 (9–10): 990–1004. doi:10.1080/14783363.2017.1344549.
  • Benner, M. J., and M. L. Tushman. 2003. “Exploitation, Exploration, and Process Management: The Productivity Dilemma Revisited.” The Academy of Management Review 28 (2): 238–256. doi:10.2307/30040711.
  • Bhatia, M. S., and A. Awasthi. 2018. “Assessing Relationship between Quality Management Systems and Business Performance and Its Mediators. SEM Approach.” International Journal of Quality & Reliability Management 35 (8): 1490–1507. doi:10.1108/IJQRM-05-2017-0091.
  • Bou-Llusar, J. C., A. B. Escrig-Tena, V. Roca-Puig, and I. Beltrán-Martín. 2009. “An Empirical Assessment of the EFQM Excellence Model: evaluation as a TQM Framework Relative to the MBNQA Model.” Journal of Operations Management 27 (1): 1–22. doi:10.1016/j.jom.2008.04.001.
  • Bresnahan, T., E. Brynjolfsson, and L. Hitt. 2002. “Information Technology, Work Organizational and the Demand for Skilled Labor. Firm-Level Evidence.” The Quarterly Journal of Economics 117 (1): 339–376. doi:10.1162/003355302753399526.
  • Butler, Michael, Marek Szwejczewski, and Michael Sweeney. 2018. “A Model of Continuous Improvement Programme Management.” Production Planning & Control 29 (5): 386–402. doi:10.1080/09537287.2018.1433887.
  • Calvo-Mora, A., A. Picón, C. Ruiz, and L. Cauzo. 2014. “The Relationship between Soft-Hard TQM Factors and Key Business Results.” International Journal of Operations & Production Management 34 (1): 115–143. doi:10.1108/IJOPM-09-2012-0355.
  • Calvo-Mora, A., C. Ruiz-Moreno, A. Picón-Berjoyo, and L. Cauzo-Bottala. 2014. “Mediation Effect of TQM Technical Factors in Excellence Management Systems.” Journal of Business Research 67 (5): 769–774. doi:10.1016/j.jbusres.2013.11.042.
  • Carmines, E. G., and R. A. Zeller. 1979. “Reliability and Validity Assessment.” Sage University Paper Series on Quantitative Applications in the Social Sciences, N. 07–017. Beberly Hills, CA: SAGE.
  • Chang, J., X. Bai, and J. J. Li. 2015. “The Influence of Leadership on Product and Process Innovations in China: The Contingent Role of Knowledge Acquisition Capability.” Industrial Marketing Management 50: 18–29. doi:10.1016/j.indmarman.2015.04.014.
  • Chavez, R., W. Yu, M. S. Sadiq Jajja, A. Lecuna, and B. Fynes. 2020. “Can Entrepreneurial Orientation Improve Sustainable Development through Leveraging Internal Lean Practices?” Business Strategy and the Environment 29 (6): 2211–2225. doi:10.1002/bse.2496.
  • Chin, K. S., K. F. Pun, Y. Xu, and J. F. F. Chan. 2002. “An AHP Based Study of Critical Factors for TQM Implementation in Shanghai Manufacturing Industries.” Technovation 22 (11): 707–715. doi:10.1016/S0166-4972(01)00065-7.
  • Cohen, J. 1988. Statistical Power Analysis for the Behavioral Sciences. 2nd ed. Hillside, NJ: Lawrence Erlbaum.
  • Conca, F., J. Llopis, and J. J. Tarí. 2004. “Development of a Measure to Assess Quality Management in Certified Firms.” European Journal of Operational Research 156 (3): 683–697. doi:10.1016/S0377-2217(03)00145-0.
  • Curkovic, S., S. Melnyk, R. Handfield, and R. Calantone. 2000. “Investigating the Linkage between Total Quality Management and Environmentally Responsible Manufacturing.” IEEE Transactions on Engineering Management 47 (4): 444–464. doi:10.1109/17.895340.
  • Dale, B., A. Van der Wiele, and J. Van Iwaarden. 2007. Managing Quality (5th ed.). Oxford: Blackwell.
  • Damanpour, F. 1996. “Organizational Complexity and Innovation: developing and Testing Multiple Contingency Models.” Management Science 42 (5): 693–716. doi:10.1287/mnsc.42.5.693.
  • Das, A., R. B. Handfield, R. J. Calantone, and S. Ghosh. 2000. “A Contingent View of Quality Management-the Impact of International Competition on Quality.” Decision Sciences 31 (3): 649–690. doi:10.1111/j.1540-5915.2000.tb00938.x.
  • De Propis, L. 2002. “Types of Innovation and Inter-Firm co-Operation.” Entrepreneurship & Regional Development 14 (4): 337–353.
  • Díaz, F. J., and C. Montalvo. 2015. “A Comprehensive Review of the Evolving and Cumulative Nature of Eco-Innovation in the Chemical Industry.” Journal of Cleaner Production 102: 30–43. doi:10.1016/j.jclepro.2015.04.007.
  • Dow, D.,. D. Samson, and S. Ford. 2009. “Exploding the Myth: Do All Quality Management Practices Contribute to Superior Quality Performance.” Production and Operations Management 8 (1): 1–27. doi:10.1111/j.1937-5956.1999.tb00058.x.
  • Ebersberger, B., C. Bloch, S. J. Herstad, and E. Van de Velde. 2012. “Open Innovation Practices and Their Effect on Innovation Performance.” International Journal of Innovation and Technology Management 09 (06): 1250040–1250022. doi:10.1142/S021987701250040X.
  • EFQM. 2019. EFQM Model. Brussels, Belgium: EFQM.
  • El Manzani, Y., M. L. Sidmou, and J. Cegarra. 2019. “Does ISO 9001 Quality Management System Support Product Innovation? An Analysis from the Sociotechnical System Theory.” International Journal of Quality & Reliability Management 36 (6): 951–982. doi:10.1108/IJQRM-09-2017-0174.
  • Escrig, A. B., and L. M. de Menezes. 2015. “What Characterizes Leading Companies within Business Excellence Models? An Analysis of “EFQM Recognized for Excellence” Recipients in Spain.” International Journal of Production Economics 169: 362–375. doi:10.1016/j.ijpe.2015.08.019.
  • Escrig-Tena, A. B., M. Segarra-Ciprés, B. García-Juan, and I. Beltrán Martín. 2018. “The Impact of Hard and Soft Quality Management and Proactive Behaviour in Determing Innovation Performance.” International Journal of Production Economics 200: 1–14. doi:10.1016/j.ijpe.2018.03.011.
  • Flynn, B. B., R. G. Schroeder, and S. Sakakibara. 1994. “A Framework for Quality Management Research and an Associated Measurement Instrument.” Journal of Operations Management 11 (4): 339–366. doi:10.1016/S0272-6963(97)90004-8.
  • Flynn, B. B., R. G. Schroeder, and S. Sakakibara. 1995. “The Impact of Quality Management Practices on Performance and Competitive Advantage.” Decision Sciences 26 (5): 659–691. doi:10.1111/j.1540-5915.1995.tb01445.x.
  • Fornell, C., and D. F. Larcker. 1981. “Evaluating Structural Equation Models in un Observable Variables and Measurement Error.” Journal of Marketing Research 18 (1): 39–50. doi:10.2307/3151312.
  • Fotopoulos, C. B., and E. L. Psomas. 2009. “The Impact of “Soft” and “Hard” TQM Elements on Quality Management Results.” International Journal of Quality & Reliability Management 26 (2): 150–163. doi:10.1108/02656710910928798.
  • Gadenne, D., and B. Sharma. 2009. “An Investigation of the Hard and Soft Quality Management Factors of Australian SMEs and Their Association with Firm Performance.” International Journal of Quality & Reliability Management 26 (9): 865–880. doi:10.1108/02656710910995064.
  • García-Morales, V. J., F. J. Lloréns-Montes, and A. Verdú Jover. 2007. “Influence of Personal Mastery on Organizational Performance through Organizational Learning and Innovation in Large Firms and SMEs.” Technovation 27 (9): 547–568. doi:10.1016/j.technovation.2007.02.013.
  • García-Rodríguez, N., M. L. Santos, M. J. Sanzo, and J. A. Trespalacios. 2008. “El Papel Del Marketing Interno Como Antecedente de la Capacidad de Innovación de la PYME: efecto Sobre Los Resultados Empresariales. Estableciendo Puentes en Una Economía Global.” Conference Asociación Europea de Dirección y Economía de Empresa, Salamanca (Spain).
  • Gómez-Gómez, J., M. Martínez Costa, and A. R. Martínez Lorente. 2015. “An in-Depth Review of the Internal Relationships of the EFQM Model.” The TQM Journal 27 (5): 486–502. doi:10.1108/TQM-05-2013-0056.
  • Gowen, C., K. L. Mcfadden, and S. Settaluri. 2012. “Contrasting Continuous Quality, Six Sigma, and Lean Management for Enhanced Outcomes in US Hospitals.” American Journal of Business 27 (2): 133–153. doi:10.1108/19355181211274442.
  • Grandzol, J. R., and M. Gershon. 1997. “Which TQM Practices Really Matter: An Empirical Investigation.” Quality Management Journal 4 (4): 43–59. doi:10.1080/10686967.1998.11919147.
  • Grandzol, J. R., and M. Gershon. 1998. “A Survey Instrument for Standardizing TQM Modelling Research.” International Journal of Quality Science 3 (1): 80–105. doi:10.1108/13598539810203887.
  • Hair, J. F., Jr., G. T. Hult, C. M. Ringle, and M. Sarstedt. 2017. A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM) (2nd ed.). Thousand Oaks: SAGE Publications.
  • Hair, J., J. Risher, M. Sarstedt, and C. Ringle. 2019. “When to Use and How to Report the Results of PLS-SEM.” European Business Review 31 (1): 2–24. doi:10.1108/EBR-11-2018-0203.
  • Henseler, J., T. J. Dijkstra, M. Sarstedt, C. M. Ringle, A. Diamantopoulos, D. W. Straub, D. J. Ketchen, Jr., J. F. Hair, G. T. M. Hult, and R. J. Calantone. 2014. “Common Beliefs and Reality about PLS: Comments on Rönkkö and Evermann (2013).” Organizational Research Methods 17 (2): 182–209. doi:10.1177/1094428114526928.
  • Heras-Saizarbitoria, I., F. Marimon, and M. Casadesús. 2012. “An Empirical Study of the Relationships Withing the Categories of the EFQM Model.” Total Quality Management & Business Excellence 23 (5–6): 523–518. doi:10.1080/14783363.2012.669541.
  • Hervás-Oliver, J. L., and F. Sempere-Ripoll. 2015. “Disentangling the Influence of Technological Process and Product Innovations.” Journal of Business Research 68 (1): 109–118. doi:10.1016/j.jbusres.2014.04.010.
  • Hitt, M. A., K. Xu, and C. M. Carnes. 2016. “Resource Based Theory in Operations Management Research.” Journal of Operations Management 41 (1): 77–94. doi:10.1016/j.jom.2015.11.002.
  • Ho, D. C. K., V. G. Duffy, and H. M. Shih. 2001. “Total Quality Management: An Empirical Test for Mediation Effect.” International Journal of Production Research 39 (3): 529–548. doi:10.1080/00207540010005709.
  • Huang, K. E., J. H. Wu, S. Y. Lu, and Y. C. Lin. 2016. “Innovation and Technology Creation Effects on Organizational Performance.” Journal of Business Research 69 (6): 2187–2192. doi:10.1016/j.jbusres.2015.12.028.
  • Huo, B., Z. Han, and D. Prajogo. 2014. “The Effect of ISO 9000 Implementation on Flow Management.” International Journal of Production Research 52 (21): 6467–6481. doi:10.1080/00207543.2014.895063.
  • Iglesias, V., F. J. De la Ballina, and L. Caso. 2018. “Investment Decisions on Quality Certifications by Hotel Chains: Differences between Ex-Ante and Ex-Post Decisions.” Spanish Journal of Marketing – ESIC 22 (1): 83–102. doi:10.1108/SJME-03-2018-001.
  • Joshaghany, M., A. Saghaei, and M. Setak. 2019. “The Causal Structure of the Excellence Model for Work Units.” Total Quality Management & Business Excellence in Excellence 2019: 1–18. doi:10.1080/14783363.2019.1653756.
  • Kafetzopoulos, D., K. Gotzamani, and D. Skalkos. 2019. “The Relationship between EFQM Enablers and Business Performance: The Mediating Role of Innovation.” Journal of Manufacturing Technology Management 30 (4): 684–706. doi:10.1108/JMTM-06-2018-0166.
  • Kaynak, H. 2003. “The Relationship between Total Quality Management Practices and Their Effects on Firm Performance.” Journal of Operations Management 21 (4): 405–435. doi:10.1016/S0272-6963(03)00004-4.
  • Khan, B. A., and H. Naeem. 2018. “Measuring the Impact of Soft and Hard Quality Practices on Service Innovation and Organisational Performance.” Total Quality Management & Business Excellence 29 (11–12): 1402–1426. doi:10.1080/14783363.2016.1263543.
  • Kharub, M., and R. Sharma. 2020. “An Integrated Structural Model of QMPs, QMS and Firm’s Performance for Competitive Positioning in MSMEs.” Total Quality Management & Business Excellence 31 (3–4): 312–341. doi:10.1080/14783363.2018.1427500.
  • Kim, D. Y., V. Kumar, and U. Kumar. 2012. “Relationship between Quality Management Practices and Innovation.” Journal of Operations Management 30 (4): 295–312. doi:10.1016/j.jom.2012.02.003.
  • Kim, Y. 2017. “The Effect of Process Management on Different Types of Innovations: An Analytical Modeling Approach.” European Journal of Operational Research 262 (2): 771–779. doi:10.1016/j.ejor.2017.03.064.
  • Lewis, W. G., K. F. Pun, and T. R. M. Lalla. 2006. “Exploring Soft versus Hard Factors for TQM Implementation in Small and Medium-Sized Enterprises.” International Journal of Productivity and Performance Management 55 (7): 539–554. doi:10.1108/17410400610702142.
  • Lloréns Montes, FcoJavier, Antonia Ruiz Moreno, and Victor Garcı́a Morales. 2005. “Influence of Support Leadership and Teamwork Cohesion on Organizational Learning, Innovation and Performance: An Empirical Examination.” Technovation 25 (10): 1159–1172. doi:10.1016/j.technovation.2004.05.002.
  • López-Mielgo, N., J. M. Montes-Peón, and C. J. Vázquez-Ordás. 2009. “Are Quality and Innovation Management Conflicting Activities?” Technovation 29 (8): 537–545. doi:10.1016/j.technovation.2009.02.005.
  • Mahmud, N., M. F. Hilmi, Y. A. A. Mustapha, and R. AbuKarim. 2019. “Total Quality Management and SME Performance: The Mediating of Innovation in Malaysia.” Asia-Pacific Management Accounting Journal 14: 201–217. doi:10.24191/apmaj.v14i1.913.
  • Mak, B. L. M. 2011. “ISO Certification in the Tour Operator Sector.” International Journal of Contemporary Hospitality Management 23 (1): 115–130. doi:10.1108/09596111111101706.
  • Malhotra, N. K., S. S. Kim, and A. Patil. 2006. “Common Method Variance in is Research: A Comparison of Alternative Approaches and a Reanalysis of past Research.” Management Science 52 (12): 1865–1883. doi:10.1287/mnsc.1060.0597.
  • Manders, B., H. De Vries, and K. Blind. 2016. “ISO 9001 and Product Innovation: A Literature Review and Research Framework.” Technovation 48–49: 41–55. doi:10.1016/j.technovation.2015.11.004.
  • Martínez, J. F. 2005. “Estrategia Medioambiental de la Empresa y Rendimiento: el Rol Intermedio de Aprendizaje Organizativo.” Una aplicación a las industrias minerales. Doctoral Dissertation, Universidad de Valencia.
  • Mayr, S., A. Buchner, E. Erdfelder, and F. Faul. 2007. “A Short Tutorial of GPower.” Tutorials in Quantitative Methods for Psychology 3 (2): 51–59. doi:10.20982/tqmp.03.2.p051.
  • Mellat-Parast, M. 2013. “Quality Citizenship, Employee Involvement, and Operational Performance: An Empirical Investigation.” International Journal of Production Research 51 (10): 2805–2820. doi:10.1080/00207543.2012.656333.
  • Mesgari, I., A. K. Miab, and M. J. Sadeghi. 2017. “Causal Structure of the EFQM Excellence Model among Healthcare Sector: A Case Study in Iran.” Total Quality Management & Business Excellence 28 (5-6): 663–677. doi:10.1080/14783363.2015.1105101.
  • Miranda, G., P. Gomes, F. P. Lages, and Z. Lopes. 2014. “The Role of TQM in Strategic Product Innovation: An Empirical Assessment.” International Journal of Operations & Production Management 34: 1307–1337. doi:10.1108/IJOPM-03-2012-0098.
  • Möldner, A. K., J. A. Garza-Reyes, and V. Kumar. 2020. “Exploring Lean Manufacturing Practices’ Influence on Process Innovation Performance.” Journal of Business Research 106: 233–249. doi:10.1016/j.jbusres.2018.09.002.
  • Molina, L. M., F. J. Lloréns-Montes, and A. Ruíz Moreno. 2007. “Relationship between Quality Management Practices and Knowledge Transfer.” Journal of Operations Management 25 (3): 682–701. doi:10.1016/j.jom.2006.04.007.
  • Molina-Azorín, J. F., J. J. Tarí, E. Claver-Cortés, and M. D. López-Gamero. 2009. “Quality Management, Environmental Management and Firm Performance: A Review of Empirical Studies and Issues of Integration.” International Journal of Management Reviews 11 (2): 197–222. doi:10.1111/j.1468-2370.2008.00238.x.
  • Molina-Azorín, J. F., J. J. Tarí, J. Pereira-Moliner, M. D. Lopez-Gamero, and E. M. Pertusa-Ortega. 2015. “The Effects of Quality and Environmental Management on Competitive Advantage: A Mixed Methods Study in the Hotel Industry.” Tourism Management 50: 41–54. doi:10.1016/j.tourman.2015.01.008.
  • Moreno-Luzón, M. D., M. Gil-Marques, and J. Valls-Pasola. 2013. “TQM, Innovation and the Role of Cultural Change.” Industrial Management & Data Systems 113: 1149–1168. doi:10.1108/IMDS-02-2013-0075.
  • Naveh, E., and A. Marcus. 2005. “Achieving Competitive Advantage through Implementing a Replicable Management Standard: Installing and Using ISO 9000.” Journal of Operations Management 24 (1): 1–26. doi:10.1016/j.jom.2005.01.004.
  • Nguyen, V. C., and N. T. Chau. 2017. “Research Framework for the Impact of Total Quality Management on Competitive Advantage. The Mediating Role of Innovation and Performance.” Review of International Business and Strategy 27 (3): 335–351. doi:10.1108/RIBS-02-2017-0016.
  • Paraschi, E. P., A. Georgopoulos, and P. Kaldis. 2019. “Airport Business Excellence Model: A Holistic Performance Management System.” Tourism Management 72: 352–372. doi:10.1016/j.tourman.2018.12.014.
  • Parra, L., D. Jimenez-Jimenez, and A. R. Martínez-Lorente. 2014. “Incremental and Radical Innovation: An Approachment to Them through TQM.” European Operations Management Association Conference 2014, Palermo (Italia).
  • Parvadavardini, S., N. Vivek, and S. R. Devadasan. 2016. “Impact of Quality Management Practices on Quality Performance and Financial Performance: Evidence from Indian Manufacturing Companies.” Total Quality Management & Business Excellence 27 (5–6): 507–530. doi:10.1080/14783363.2015.1015411.
  • Peng, D. X., and F. Lai. 2012. “Using Partial Least Squares in Operations Management Research: A Practical Guideline and Summary of past Research.” Journal of Operations Management 30 (6): 467–480. doi:10.1016/j.jom.2012.06.002.
  • Peng, David Xiaosong, Roger G. Schroeder, and Rachna Shah. 2008. “Linking Routines to Operations Capabilities: A New Perspective.” Journal of Operations Management 26 (6): 730–748. doi:10.1016/j.jom.2007.11.001.
  • Pérdomo-Ortíz, J., J. González-Benito, and J. Galende. 2006. “Total Quality Management as a Forerunner of Business Innovation Capability.” Technovation 26 (10): 1170–1185. doi:10.1016/j.technovation.2005.09.008.
  • Pérez-Aróstegui, M. N., F. Bustinza-Sánchez, and V. Barrales-Molina. 2015. “Exploring the Relationship between Information Technology Competence and Quality Management.” BRQ Business Research Quarterly 18 (1): 4–17. doi:10.1016/j.brq.2013.11.003.
  • Pinho, J. C. 2008. “TQM and Performance in Small Medium Enterprises. The Mediating Effect of Customer Orientation and Innovation.” International Journal of Quality & Reliability Management 25 (3): 256–275. doi:10.1108/02656710810854278.
  • Podsakoff, P. M., and D. W. Organ. 1986. “Self-Reports in Organizational Research: Problems and Prospects.” Journal of Management 12 (4): 531–544. doi:10.1177/014920638601200408.
  • Podsakoff, P. M., S. N. MacKenzie, J.-Y. Lee, and N. P. Podsakoff. 2003. “Common Method Biases in Behavioral Research: A Critical Review of the Literature and Recommended Remedies.” The Journal of Applied Psychology 88 (5): 879–903. doi:10.1037/0021-9010.88.5.879.
  • Powell, T. C. 1995. “Total Quality Management as Competitive Advantage: Are View and Empirical Study.” Strategic Management Journal 16 (1): 15–37. doi:10.1002/smj.4250160105.
  • Prajogo, D. I. 2011. “The Roles of Firms’ Motives in Affecting the Outcomes of ISO 9000 Adoption.” International Journal of Operations & Production Management 31 (1): 78–100. doi:10.1108/01443571111098753.
  • Prajogo, D. I., and S. W. Hong. 2008. “The Effects of TQM on Performance in R&D Environments: A Perspective from South Korean Firms.” Technovation 28 (12): 855–863. doi:10.1016/j.technovation.2008.06.001.
  • Prajogo, D. I., and A. S. Sohal. 2004. “The Multidimensionality of TQM Practices in Determining Quality and Innovation Performance-an Empirical Examination.” Technovation 24 (6): 443–453. doi:10.1016/S0166-4972(02)00122-0.
  • Prajogo, D., M. Chowdhury, A. C. L. Yeung, and T. C. E. Cheng. 2012. “The Relationship between Supplier Management and Firm’s Operational Performance: A Multi-Dimensional Perspective.” International Journal of Production Economics 136 (1): 123–130. doi:10.1016/j.ijpe.2011.09.022.
  • Qin, S., L. Zhao, Z. Su-Xian, L. Yuan-Yuan, and D. Ji-Xiang. 2008. “The Impacts of Quality Management Practices on Business Performance. An Empirical Investigation from China.” International Journal of Quality & Reliability Management 25 (8): 809–823. doi:10.1108/02656710810898621.
  • Rahman, S. 2001. “A Comparative Study of TQM Practice and Organizational Performance of SMEs with and without ISO 9000 Certification.” International Journal of Quality & Reliability Management 18 (1): 35–49. doi:10.1108/02656710110364486.
  • Rahman, S., and P. Bullock. 2005. “Soft TQM, Hard TQM, and Organizational Performance Relationships: An Empirical Investigation.” Omega 33 (1): 73–83. doi:10.1016/j.omega.2004.03.008.
  • Roldán Bravo, M. I., F. J. Lloréns Montes, and A. Ruiz Moreno. 2017. “Open Innovation and Quality Management: The Moderating Role of Interorganisational IT Infrastructure and Complementary Learning Styles.” Production Planning & Control 28 (9): 744–757. doi:10.1080/09537287.2017.1306895.
  • Ruiz-Moreno, A., J. Tamayo-Torres, and V. J. García-Morales. 2015. “The Role of QMS in the Relationship between Innovation Climate and Performance.” Production Planning & Control 26 (11): 841–857. doi:10.1080/09537287.2014.991364.
  • Rungtusanatham, M., C. Forza, R. Filippini, and J. C. Anderson. 1998. “A Replication Study of a Theory of Quality Management Underlying the Deming Method: Insights from Italian Context.” Journal of Operations Management 17 (1): 77–95. doi:10.1016/S0272-6963(98)00032-1.
  • Sadeh, E., and V. C. Arumugam. 2010. “Interrelationships among EFQM Excellence Criteria in Iranian Industrial SMEs.” European Journal of Economics, Finance and Administrative Sciences 19: 155–167.
  • Sadikoglu, E., and C. Zehir. 2010. “Investigating the Effects of Innovation and Employee Performance on the Relationship between Total Quality Management Practices and Firm Performance: An Empirical Study of Turkish Firms.” International Journal of Production Economics 127 (1): 13–26. doi:10.1016/j.ijpe.2010.02.013.
  • Samson, D., and M. Terziovski. 1999. “Relationship between Total Quality Management Practices and Operational Performance.” Journal of Operations Management 17 (4): 393–409. doi:10.1016/S0272-6963(98)00046-1.
  • Sánchez-Rodríguez, C., and A. R. Martínez-Lorente. 2011. “Effect of IT and Quality Management on Performance.” Industrial Management & Data Systems 111 (6): 830–848.
  • Schniederjans, D. G. 2018. “Business Process Innovation on Quality and Supply Chains.” Business Process Management Journal 24 (3): 635–651. doi:10.1108/BPMJ-04-2016-0088.
  • Shafiq, M., F. Lasrado, and K. Hafeez. 2019. “The Effect of TQM on Organizational Performance: empirical Evidence from the Textile Sector of a Developing Country Using SEM.” Total Quality Management & Business Excellence 30 (1–2): 31–52. doi:10.1080/14783363.2017.1283211.
  • Sila, I. 2007. “Examining the Effects of Contextual Factors on TQM and Performance through the Lens of Organizational Theories: An Empirical Study.” Journal of Operations Management 25 (1): 83–109. doi:10.1016/j.jom.2006.02.003.
  • Sila, I., and S. Walczak. 2017. “Universal versus Contextual Effects on TQM: A Triangulation Study Using Neural Networks.” Production Planning & Control 28 (5): 367–386. doi:10.1080/09537287.2017.1296598.
  • Sok, Phyra, and Aron O’Cass. 2015. “Examining the New Product Innovation – Performance Relationship: Optimizing the Role of Individual-Level Creativity and Attention-to-Detail.” Industrial Marketing Management 47: 156–165. doi:10.1016/j.indmarman.2015.02.040.
  • Song, Y., and Q. Su. 2015. “The Relationship between Quality Management and New Product Development: Evidence from China.” Operations Management Research 8 (1–2): 1–14. doi:10.1007/s12063-014-0096-7.
  • Suárez, E., A. Calvo-Mora, and J. L. Roldán. 2016. “The Role of Strategic Planning in Excellence Management Systems.” European Journal of Operational Research 248 (2): 532–542. doi:10.1016/j.ejor.2015.07.008.
  • Tamayo-Torres, J., L. J. Gutierrez-Gutierrez, and A. Ruíz Moreno. 2014. “The Relationship between Exploration and Exploitation Strategies, Manufacturing Flexibility, and Organizational Learning: An Empirical Comparison between Non-ISO and ISO Certified Firms.” European Journal of Operational Research 232 (1): 72–86. doi:10.1016/j.ejor.2013.06.040.
  • Terziovski, M. 2006. “Quality Management Practices and Their Relationship with Customer Satisfaction and Productivity Improvement.” Management Research News 29 (7): 414–424. doi:10.1108/01409170610690871.
  • Terziovski, M., and J. L. Guerrero. 2014. “ISO 9000 Quality System Certification and Its Impact on Product and Process Innovation Performance.” International Journal of Production Economics 158: 197–207. doi:10.1016/j.ijpe.2014.08.011.
  • Werts, C. E., R. L. Linn, and K. G. Joreskog. 1974. “Interclass Reliability Estimates: testing Structural Assumptions.” Educational and Psychological Measurement 34 (1): 25–33. doi:10.1177/001316447403400104.
  • Wiengarten, F., B. Fynes, E. T. C. Cheng, and R. Chavez. 2013. “Taking an Innovative Approach to Quality Practices: Exploring the Importance of a Company’s Innovativeness on the Success of TQM Practices.” International Journal of Production Research 51 (10): 3055–3074. doi:10.1080/00207543.2012.752609.
  • Yang, M. G., and M. Kang. 2020. “An Integrated Framework of Mimetic Pressures, Quality and Environmental Management, and Firm Performances.” Production Planning & Control 31 (9): 709–722. doi:10.1080/09537287.2019.1681533.
  • Zairi, M., and A. A. Alsughayir. 2011. “The Adoption of Excellence Models through Cultural and Social Adaptations: An Empirical Study of Critical Success Factors and a Proposed Model.” Total Quality Management & Business Excellence 22 (6): 641–654. doi:10.1080/14783363.2011.580654.
  • Zeng, J., C. A. Phan, and Y. Matsui. 2015. “The Impact of Hard and Soft Quality Management on Quality and Innovation Performance: An Empirical Study.” International Journal of Production Economics 162: 216–226. doi:10.1016/j.ijpe.2014.07.006.
  • Zeng, J., W. Zhang, Y. Matsui, and X. Zhao. 2017. “The Impact of Organizational Context on Hard and Soft Quality Management and Innovation Performance.” International Journal of Production Economics 185: 240–251. doi:10.1016/j.ijpe.2016.12.031.
  • Zhan, M., and J. L. Hartley. 2018. “Guanxi, IT Systems, and Innovation Capability: The Moderating Role of Proactiveness.” Journal of Business Research 90: 75–86. doi:10.1016/j.jbusres.2018.04.036.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.