From Quality-I to Quality-II: cultivating an error culture to support lean thinking and rework mitigation in infrastructure projects

References

• Agnihothri, S. R., and R. S. Kenett. 1995. “The Impact of Defects on a Process with Rework.” European Journal of Operational Research 80 (2): 308–327. doi:10.1016/0377-2217(94)00173-A.
   Web of Science ®Google Scholar
• Alexander, J., F. Ackermann, and P. E. D. Love. 2019. “Taking a Holistic Exploration of the Project Life Cycle on Public-Private Partnerships.” Project Management Journal 50 (6): 673–685. doi:10.1177/8756972819848226.
   Web of Science ®Google Scholar
• Amalberti, R. 2001. “The Paradoxes of Almost Totally Safe Transportation Systems.” Safety Science 37 (2–3): 109–126. doi:10.1016/S0925-7535(00)00045-X.
   Web of Science ®Google Scholar
• Angelis, J., R. Conti, C. Cooper, and C. Gill. 2011. “Building a High-Commitment Lean Culture.” Journal of Manufacturing Technology Management 22 (5): 569–586. doi:10.1108/17410381111134446.
   Google Scholar
• Bandura, A. 1986. Social Foundations of Thought and Action: A Social Cognitive Theory. Englewood Cliffs, NJ: Prentice-Hall. doi:10.5465/amr.1987.4306538.
   Google Scholar
• Barber, Patrick, Andrew Graves, Mark Hall, Darryl Sheath, and Cyril Tomkins. 2000. “Quality Failure Costs in Civil Engineering Projects.” International Journal of Quality & Reliability Management 17 (4/5): 479–492. doi:10.1108/02656710010298544.
   Google Scholar
• Beary, T. M., and T. S. Abdelhamid. 2005. “Production Planning Process in Residential Construction Using Lean Construction and Six Sigma Principles.” Paper presented at the Proceedings of the Construction Research Congress 2005, San Diego, USA, April 5th–7th, 153–162. doi:10.1061/40754(183)16.
   Google Scholar
• Biswas, P., and B. R. Sarker. 2008. “Optimal Batch Quantity Models for a Lean Production System with in-Cycle Rework and Scrap.” International Journal of Production Research 46 (23): 6585–6610. doi:10.1080/00207540802230330.
   Web of Science ®Google Scholar
• Chen, T. H. 2017. “Optimizing Pricing, Replenishment and Rework Decision for Imperfect and Deteriorating Items in a Manufacturer-Retail Channel.” International Journal of Production Economics 183: 539–550. doi:10.1016/j.ijpe.2016.08.015.
   Web of Science ®Google Scholar
• Choudhry, R. M. 2014. “Behavior-Based Safety on Construction Sites: A Case Study .” Accident; Analysis and Prevention 70: 14–23. doi:10.1016/j.aap.2014.03.007
   PubMed Web of Science ®Google Scholar
• Cole, J. 2018. “Report of the Review Panel on Building Standards Compliance and Enforcement.” Building Standards Division, Directorate for Local Government and Communities, The Scottish Government, Livingston, Scotland. Accessed 4 November 2020. https://www.gov.scot/binaries/content/documents/govscot/publications/corporate-report/2018/06/report-review-compliance-enforcement/documents/00537870-pdf/00537870-pdf/govscot%3Adocument/00537870.pdf
   Google Scholar
• Cooper, K. 1993. “The Rework Cycle: Benchmarks for the Project Manager.” Project Management Journal 24 (1): 17–21.
   Google Scholar
• Creswell, J. W. 2009. Research Design: Qualitative, Quantitative, and Mixed Method Approaches. Los Angeles, CA: Sage Publications.
   Google Scholar
• Crowley, A. 1998. “Construction as a Manufacturing Process: Lessons from the Automotive Industry.” Computers & Structures 67 (5): 389–400. doi:10.1016/S0045-7949(97)00147-8.
   Web of Science ®Google Scholar
• Das, Ajay, Mark Pagell, Michael Behm, and Anthony Veltri. 2008. “Toward a Theory of the Linkages between Safety and Quality.” Journal of Operations Management 26 (4): 521–535. doi:10.1016/j.jom.2007.06.005.
   Web of Science ®Google Scholar
• Dekker, S. 2006. The Field Guide to Understanding Human Error. London, UK: CRC Press. 10.1201/9781315239675
   Google Scholar
• Dekker, S. 2014. Safety Differently: Human Factors for a New Era. 2nd ed. Boca Raton, FL: CRC Press. doi:10.1201/b17126.
   Google Scholar
• Dekker, S. 2017. “Zero Commitment: Commentary on Zwetsloot et al. and Sherratt and Dainty.” Policy and Practice in Health and Safety 15 (2): 124–130. doi:10.1080/14773996.2017.1374027.
   Web of Science ®Google Scholar
• Dervin, B. 1992. “From the Mind's Eye of the User: The Sense-Making Qualitative-Quantitative Methodology.” In Qualitative Research in Information Management, edited by J. D. Glazier and R. R. Powell, 61–84. Englewood, CO: Libraries Unlimited. doi:10.1086/602575.
   Google Scholar
• Dervin, B. 1998. “Sense-Making Theory and Practice: An Overview of User Interests in Knowledge Seeking and Use.” Journal of Knowledge Management 2 (2): 36–46. doi:10.1108/13673279810249369.
   Google Scholar
• Dora, Manoj, Maneesh Kumar, Dirk Van Goubergen, Adrienn Molnar, and Xavier Gellynck. 2013. “Operational Performance and Critical Success Factors of Lean Manufacturing in European Food Processing SME’s.” Trends in Food Science & Technology 31 (2): 156–164. doi:10.1016/j.tifs.2013.03.002.
   Web of Science ®Google Scholar
• Dörner, D. 1996. The Logic of Failure. Reading, MA: Addison-Wesley. doi:10.1093/acprof:oso/9780198521914.003.0002.
   Google Scholar
• Edmonson, A. C. 1999. “Psychological Safety and Learning from Behaviour in Work Teams.” Administrative Science Quarterly 44 (2): 350–383. doi:10.2307/2666999.
   Web of Science ®Google Scholar
• Egan, J. 1998. Rethinking Construction: Report of the Construction Task Force. London, UK: HMSO. Accessed 20 October 2020. https://constructingexcellence.org.uk/wp-content/uploads/2014/10/rethinking_construction_report.pdf.
   Google Scholar
• Ehrhart, M. G., G. A. Aarons, and L. R. Farahnak. 2014. “Assessing the Organizational Context for EBP Implementation: The Development and Validity Testing of the Implementation Climate Scale (ICS).” Implementation Science: IS 9: 157. doi:10.1186/s13012-014-0157-1.
   PubMed Web of Science ®Google Scholar
• Flapper, S. D. P., J. C. Fransoo, R. A. C. M. Broekmeulen, and K. Inderfurth. 2002. “Planning and Control of Rework in Process Industries: A Review.” Production Planning & Control 13 (1): 26–34. doi:10.1080/09537280110061548.
   Web of Science ®Google Scholar
• Flapper, Simme Douwe P., and Ruud H. Teunter. 2004. “Logistic Planning of Rework with Deteriorating Work-in-Process.” International Journal of Production Economics 88 (1): 51–59. doi:10.1016/S0925-5273(03)00130-0.
   Web of Science ®Google Scholar
• Forcada, N., M. Gangolells, M. Casals, and M. Macarulla. 2017. “Factors Affecting Rework Costs in Construction.” Journal of Construction Engineering and Management 143 (8): 04017032. doi:10.1061/(ASCE)CO.1943-7862.0001324.
   Web of Science ®Google Scholar
• Freire, J., and L. F. Alarcón. 2002. “Achieving Lean Design Process: Improvement Methodology.” Journal of Construction Engineering and Management 128 (3): 248–256. doi:10.1061/(ASCE)0733-9364(2002)128:3(248).
   Web of Science ®Google Scholar
• Frese, Michael, Felix Brodbeck, Torsten Heinbokel, Christina Mooser, Erik Schleiffenbaum, and Petra Thiemann. 1991. “Errors in Training Computer Skills: On the Positive Function of Errors.” Human–Computer Interaction 6 (1): 77–93. doi:10.1207/s15327051hci0601_3.
   Google Scholar
• Frese, M., and N. Keith. 2015. “Action Errors, Error Management, and Learning in organizations.” Annual Review of Psychology 66: 661–687. doi:10.1146/annurev-psych-010814-015205
   PubMed Web of Science ®Google Scholar
• Fruhen, L. S., R. H. Flin, and R. McLeod. 2014. “Chronic Unease for Safety in Managers: A Conceptualization.” Journal of Risk Research 17 (8): 969–979. doi:10.1080/13669877.2013.822924.
   Web of Science ®Google Scholar
• Fruhen, L. S., and N. Keith. 2014. “Team Cohesion and Error Culture in Risky Work Environments.” Safety Science 65: 20–27. doi:10.1016/j.ssci.2013.12.011.
   Web of Science ®Google Scholar
• Gaim, Medhanie, Nils Wåhlin, Miguel Pina e Cunha, and Stewart Clegg. 2018. “Analysing Competing Demands in Organisations: A Systemic Comparison.” Journal of Organization Design 7 (1): 6. doi:10.1186/s41469-018-0030-9.
   Google Scholar
• Gann, D. M. 1996. “Construction as a Manufacturing Process? Similarities and Differences between Industrialised Housing and Car Production in Japan.” Construction Management and Economics 14 (5): 437–450. doi:10.1080/014461996373304.
   Google Scholar
• Geller, E. S. 2001. “Behaviour-Based Safety in Industry: Realising the Large-Scale Potential of Psychology to Promote Human Welfare.” Applied and Preventative Psychology 10: 87–105. doi:10.1017/S0962-1849(02)01002-8.
   Google Scholar
• Giustiniano, L., M. Pina e Cunha, A. V. Simpson, A. Rego, and S. Clegg. 2020. “Resilient Leadership as Paradox Work: Notes from COVID-19.” Management and Organisation Review 16 (5): 971. doi:10.1017/mor.2020.57.
   Web of Science ®Google Scholar
• Goerler, A., and S. Voß. 2016. “Dynamic Lot-Sizing with Rework of Defective Items and Minimum Lot-Size Constraints.” International Journal of Production Research 54 (8): 2284–2297. doi:10.1080/00207543.2015.1070970.
   Web of Science ®Google Scholar
• Gomez, S., G. Ballard, P. Arroyo, C. Hackler, R. Spencley, and I. D. Tommelein. 2020. “Lean, Psychological Safety, and Behaviour-Based Quality: A Focus on People and Value Delivery." In Proceedings of the 28th Annual Conference of the International Group for Lean Construction (IGLC28), Berkeley, San Francisco, California, USA, edited by I.D. Tommelein and E. Daniel. doi:10.24928/2020/0056.
   Google Scholar
• Goodman, P. S., R. Ramanujam, J. S. Carroll, A. C. Edmondson, D. A. Hofmann, and K. M. Sutcliffe. 2011. “Organizational Errors: Directions for Future Research.” Research in Organizational Behavior 31: 151–176. doi:10.1016/j.riob.2011.09.003.
   Web of Science ®Google Scholar
• Green, S. D. 1999. “The Dark Side of Lean Construction: Exploitation and Ideology.” In Proceedings of the 7th Conference of the International Group for Lean Construction (IGLC-7), edited by I. D. Tommelein, 21–32. Berkeley, CA: University of California, Berkeley. Accessed 17 August 2020. http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.418.4301&rep=rep1&type=pdf#page=29
   Google Scholar
• Green, S. D., and S. C. May. 2005. “Lean Construction: Arenas of Enactment, Models of Diffusion and the Meaning of ‘Leanness.” Building Research & Information 33 (6): 498–511. doi:10.1080/09613210500285106P.
   Web of Science ®Google Scholar
• Guo, B. H. W., T. W. Yiu, and V. A. González. 2016. “Predicting Safety Behaviour in the Construction Industry: Development and Test of an Integrative Model.” Safety Science 84: 1–11. doi:10.1016/j.ssci.2015.11.020.
   Web of Science ®Google Scholar
• Han, S., P. E. D. Love, and F. Peña-Mora. 2013. “A System Dynamics Model for Assessing the Impacts of Design Errors in Construction Projects.” Mathematical and Computer Modelling 57 (9–10): 2044–2053. doi:10.1016/j.mcm.2011.06.039.
   Google Scholar
• Hayford, O. 2010. “Australia: Alliance Contracts – A Commercial Framework Requires A Commercial Lawyer.” Project Insights. Mondaq, Clayton Utz, 20th September. Accessed 12 November 2020. https://www.mondaq.com/australia/contracts-and-commercial-law/110526/alliance-contracts–a-commercial-framework-requires-a-commercial-lawyer
   Google Scholar
• Hines, P., D. Taylor, and A. Walsh. 2020. “The Lean Journey: Have we Got It Wrong?” Total Quality Management & Business Excellence 31 (3–4): 389–406. doi:10.1080/14783363.2018.1429258.
   Web of Science ®Google Scholar
• Hjørland, B. 1998. “Theory and Metatheory of Information Science: A New Interpretation.” Journal of Documentation 54 (5): 606–621. doi:10.1108/EUM0000000007183.
   Web of Science ®Google Scholar
• Hofmann, D. A., and M. Frese. 2011. “Errors, Error Taxonomies, Error Prevention, and Error Management: laying the Groundwork for Discussing Errors in Organizations.” In Errors in Organizations. Routledge, edited by D. A. Hoffman and M. Frese, 1–44. New York, NY: Taylor and Francis. doi:10.4324/9780203817827.
   Google Scholar
• Hollnagel, E. 2010. Safer Complex Industrial Environments. Boca Raton, FL: CRC Press. doi:10.1201/9781420092493.
   Google Scholar
• Hollnagel, E. 2013. “A Tale of Two Safeties.” International Electronic Journal of Nuclear Safety and Simulation 4 (13): 1–10.
   Google Scholar
• Hollnagel, E. 2014. Safety-I and Safety-II: The past and Future of Safety Management. London: CRC Press. doi:10.1201/9781315607511.
   Google Scholar
• Howell, G., and G. Ballard. 1999. “Bringing Light to the Dark Side of Lean Construction: A Response to Stuart Green.” In Proceedings of the 7th Conference of the International Group for Lean Construction (IGLC-7), edited by I. D. Tommelein, 33–37. Berkeley, CA: University of California, Berkeley. Accessed 17 August 2020. http://faculty.ce.berkeley.edu/tommelein/IGLC-7/PDF/Howell&Ballard.pdf.
   Google Scholar
• Hwang, B.-G., X. Hao, and K. J. Goh. 2014. “Investigating the Client-Related Rework in Building Projects: The Case of Singapore.” International Journal of Project Management 32 (4): 698–708. doi:10.1016/j.ijproman.2013.08.009.
   Web of Science ®Google Scholar
• Hwang, B.-G., S. R. Thomas, C. T. Haas, and C. H. Caldas. 2009. “Measuring the Impact of Rework on Construction Cost Performance.” Journal of Construction Engineering and Management 135 (3): 187–198. doi:10.1061/(ASCE)0733-9364(2009)135:3(187).
   Web of Science ®Google Scholar
• Kahn, W. A. 1990. “ Psychological Conditions of Personal Engagement and Disengagement at Work.” Academy of Management Journal 33 (4): 692–724. doi:10.2307/256287.
   Web of Science ®Google Scholar
• Koskela, L., A. Ferrantelli, J. Niiranen, E. Pikas, and D. Bhargav. 2019. “Epistemological Explanation for Lean Construction.” Journal of Construction Engineering and Management 145 (2): 04018131. doi:10.1061/(ASCE)CO.1943-7862.0001597.
   Web of Science ®Google Scholar
• Lei, Z., E. Naveh, and Z. Novikov. 2016. “Errors in Organizations: An Integrative Review via the Level of Analysis, Temporal Dynamism, and Priority Lenses.” Journal of Management 42 (5): 1315–1343. doi:10.1177/0149206316633745.
   Web of Science ®Google Scholar
• Li, Y., and T. Taylor. 2014. “Modelling the Impact of Design Rework on Transportation Infrastructure Construction Project Performance.” Journal of Construction Engineering and Management 140 (9): 04014044. doi:10.1061/(ASCE)CO.1943-7862.0000878.
   Web of Science ®Google Scholar
• Liker, J. K. 2004. The Toyota Way, 14 Management Principles from the World’s Greatest Manufacturer. New York, NY: McGraw-Hill. doi:10.1080/14767330701234002.
   Google Scholar
• Liker, J. K., and M. Hoseus. 2010. “Human Resource Development in Toyota Culture.” International Journal of Human Resources Development and Management 10 (1): 34–50. doi:10.1504/ijhrm.2010.029445.
   Google Scholar
• Love, P. E. D. 2020. “Creating a Mindfulness to Learn from Errors: Enablers of Rework Containment and Reduction in Construction.” Developments in the Built Environment 1 (1): 100001. doi:10.1016/j.dibe.2019.100001.
   Google Scholar
• Love, P. E. D., D. J. Edwards, Z. Irani, and D. H. T. Walker. 2009. “Project Pathogens: The Anatomy of Omission Errors in Construction and Resource Engineering Projects.” IEEE Transactions on Engineering Management 56 (3): 425–435. doi:10.1109/TEM.2008.927774.
   Web of Science ®Google Scholar
• Love, P. E. D., and H. Li. 2000. “Overcoming the Problems Associated with Quality Certification.” Construction Management and Economics 18 (2): 139–149. doi:10.1080/014461900370771.
   Google Scholar
• Love, P. E. D., and J. Matthews. 2020. “Quality, Requisite Imagination and Resilience: Managing Risk and Uncertainty in Construction.” Reliability Engineering & System Safety 204: 107172. doi:10.1016/j.ress.2020.107172.
   Web of Science ®Google Scholar
• Love, P. E. D., and J. Smith. 2016. “Toward Error Management in Construction: Moving beyond a Zero Vision.” Journal of Construction Engineering and Management 142 (11): 04016058. doi:10.1061/(ASCE)CO.1943-7862.0001170.
   Web of Science ®Google Scholar
• Love, P. E. D., J. Smith, F. Ackermann, and Z. Irani. 2018. “The Praxis of Stupidity: An Explanation to Understand the Barriers Mitigating Rework in Construction.” Production Planning & Control 29 (13): 1112–1125. doi:10.1080/09537287.2018.1518551.
   Web of Science ®Google Scholar
• Love, P. E. D., J. Smith, F. Ackermann, and Z. Irani. 2019. “Making Sense of Rework and Its Unintended Consequence in Projects: The Emergence of Uncomfortable Knowledge in Practice.” International Journal of Project Management 37 (3): 501–516. doi:10.1016/j.ijproman.2019.02.004.
   Web of Science ®Google Scholar
• Love, P. E. D., J. Smith, F. Ackermann, Z. Irani, W. Fang, H. Luo, and L. Y. Ding. 2019. “Houston, we Have a Problem! Understanding the Tensions between Quality and Safety in Construction.” Production Planning & Control 30 (16): 1354–1365. doi:10.1080/09537287.2019.1617908.
   Web of Science ®Google Scholar
• Love, P. E. D., P. Teo, J. Smith, F. Ackermann, and Y. Zhou. 2019. “The Nature and Severity of Workplace Injuries in Construction: Engendering Operational Benchmarking.” Ergonomics 62 (10): 1273–1288. doi:10.1080/00140139.2019.1644379.
   PubMed Web of Science ®Google Scholar
• Macomber, H., and G. Howell. (2004). “Two Great Wastes in Organisations: A Typology for Addressing the Concerns for the Underutilisation of Human Potential.” Proceedings of the 12th Conference of the International Group for Lean Construction (IGLC-12), 25–27 July, Helsingør, Denmark. Accessed 18 August 2020. https://leanconstruction.org.uk/wp-content/uploads/2018/09/Macomber-and-Howell-Two-Great-Wastes-in-Organisations.pdf.
   Google Scholar
• Mannion, R., and J. Braithwaite. 2017. “False Dawns and New Horizons in Patient Safety Research and Practice.” International Journal of Health Policy and Management 6 (12): 685–689. doi:10.15171/ijhpm.2017.115.
   PubMed Web of Science ®Google Scholar
• Martínez-Jurado, P. D., J. Moyano-Fuentes, and P. Jerez-Gómez. 2014. “Human Resource Management in Lean Production and Implementation Processes: Success Factors in the Aeronautics Industry.” BRQ Business Research Quarterly 17 (1): 47–68. doi:10.1016/j.cede.2013.06.004.
   Web of Science ®Google Scholar
• Meng, X. 2019. “Lean Management in the Context of Construction Supply Chains.” International Journal of Production Research 57 (11): 3784–3798. doi:10.1080/00207543.2019.1566659.
   Web of Science ®Google Scholar
• Michaud, M.,. E.-C. Forgues, V. Carignan, D. Forgues, and C. Ouellet-Plamondon. 2019. “A Lean Approach to Optimize BIM Information Flow using Value Stream Mapping.” ITcon, 24, 472–488. https://www.itcon.org/2019/25
   Google Scholar
• Miles, M. B., A. M. Huberman, and A. J. Saldaña. 2014. Qualitative Data Analysis: A Methods Sourcebook. London, UK: SAGE.
   Google Scholar
• Moore-Bick, M. S. 2017. “Grenfell Tower Inquiry.” Accessed 4th November 2020. https://www.grenfelltowerinquiry.org.uk/.
   Google Scholar
• Neill, S. D. 1987. “The Dilemma of the Subjective in Information Organization and Retrieval.” Journal of Documentation 43 (3): 193–211. doi:10.1108/eb026808.
   Web of Science ®Google Scholar
• Norman, D. A. 1981. “Categorization of Action Slips.” Psychological Review 88 (1): 1–15. doi:10.1037/0033-295X.88.1.1.
   Web of Science ®Google Scholar
• Oberauer, K., and R. Kliegl. 2006. “A Formal Model of Capacity Limits in Working Memory.” Journal of Memory and Language 55 (4): 601–626. doi:10.1016/j.jml.2006.08.009.
   Web of Science ®Google Scholar
• Ohno, T. 1988. Toyota Production System: Beyond Large-Scale Production. Portland, OR: Productivity Press.
   Google Scholar
• Priven, V., and R. Sacks. 2015. “Effects of the Last Planner System on Social Networks among Construction Trade Crews.” Journal of Construction Engineering and Management 141 (6): 04015006. doi:10.1061/(ASCE)CO.1943-7862.0000975.
   Web of Science ®Google Scholar
• Putman, R. 1993. Managing Democracy Work: Civic Tradition in Modern Italy. Princeton, NJ: Princeton University Press.
   Google Scholar
• Ramanujam, R., and P. S. Goodman. 2003. “Latent Errors and Adverse Organizational Consequences: A Conceptualization.” Journal of Organizational Behavior 24 (7): 815–836. doi:10.1002/job.218.
   Google Scholar
• Reason, J. 1990. Human Error. New York, NY: Cambridge University Press. doi:10.1016/j.riob.2011.09.003.
   Google Scholar
• Reason, J. 1997. Managing the Risk of Organizational Accidents. Aldershot, UK: Ashgate.
   Google Scholar
• Robinson-Fayek, A., M. Dissanayake, and O. Campero. 2004. “Developing a Standard Methodology for Measuring and Classifying Construction Fieldwork.” Canadian Journal of Civil Engineering 31 (6): 1077–1089. doi:10.1139/l04-068.
   Web of Science ®Google Scholar
• Rodrigues, A., and J. Bowers. 1996. “The Role of System Dynamics in Project Management.” International Journal of Project Management 14 (4): 213–220. doi:10.1016/0263-7863(95)00075-5.
   Google Scholar
• Saldaña, A. J. 2014. The Coding Manual for Qualitative Researchers. London, UK: SAGE.
   Google Scholar
• Sasou, K., and J. Reason. 1999. “Team Errors: Definition and Taxonomy.” Reliability Engineering & System Safety 65 (1): 1–9. doi:10.1016/S0951-8320(98)00074-X.
   Web of Science ®Google Scholar
• Schein, E. H. 2010. Organisational Culture and Leadership. 4th Ed. San Francisco, CA: Jossey-Bass.
   Google Scholar
• Scherrer-Rathje, M., T. A. Boyle, and P. Deflorin. 2009. “Lean, Take Two! Reflections from the Second Attempt at Lean Implementation.” Business Horizons 52 (1): 79–88. doi:10.1016/j.bushor.2008.08.004.
   Web of Science ®Google Scholar
• Seawright, J., and J. Gerring. 2008. “Case Selection Techniques in Case Study Research.” Political Research Quarterly 61 (2): 294–308. doi:10.1177/1065912907313077.
   Web of Science ®Google Scholar
• Shah, R., and P. T. Ward. 2007. “Defining and Developing Measures of Lean Production.” Journal of Operations Management 25 (4): 785–805. doi:10.1016/j.jom.2007.01.019.
   Web of Science ®Google Scholar
• Smith, K. M., and A. L. Valenta. 2018. “Safety I to Safety II: A Paradigm Shift or More Work as Imagined? Comment on “False Dawns and New Horizons in Patient Safety Research and Practice”.” International Journal of Health Policy and Management 7 (7): 671–673. doi:10.15171/ijhpm.2018.24
   PubMed Web of Science ®Google Scholar
• Spencley, R., G. Pfeffer, E. Gordon, F. Hain, D. Reed, and M. Marosszeky. 2018. “Behaviour-Based Quality Closing the Knowing Doing Gap.” In Proc. 26th Annual Conference of the International. Group for Lean Construction (IGLC), edited by V.A. González, 1170–1181. Chennai, India. doi:10.24928/2018/0532.
   Google Scholar
• Ullah, M., and C. W. Kang. 2014. “Effect of Rework, Rejects and Inspection on Lot Size with Work-in-Process Inventory.” International Journal of Production Research 52 (8): 2448–2460. doi:10.1080/00207543.2013.873554.
   Web of Science ®Google Scholar
• Unisearch. 2019. “Opal Tower Investigation Final Report.” Independent Advice to NSW Minister for Planning and Housing, 19th February, Sydney, Australia. Accessed 4 November 2020. https://www.planning.nsw.gov.au/-/media/Files/DPE/Reports/opal-tower-investigation-final-report-2018-02-22.pdf?la=en.
   Google Scholar
• Van Dyck, C., M. Frese, M. Baer, and S. Sonnentag. 2005. “Organizational Error Management Culture and Its Impact on Performance: A Two-Study Replication.” The Journal of Applied Psychology 90 (6): 1228–1240. doi:10.1037/0021-9010.90.6.1228
   PubMed Web of Science ®Google Scholar
• Walker, D. H. T. 1995. “An Investigation into Construction Time Performance.” Construction Management and Economics 13 (3): 263–274. doi:10.1080/01446199500000030.
   Google Scholar
• Walker, D. H. T., and F. Rahmani. 2016. “Delivering a Water Treatment Plant Project Using a Collaborative Project Procurement Approach.” Construction Innovation 16 (2): 158–184. doi:10.1108/CI-03-2015-0015.
   Web of Science ®Google Scholar
• Walker, D. H. T., and S. Rowlinson. 2020. Handbook of Integrated Project Delivery. Abingdon, UK: Routledge. doi:10.1201/9781315185774.
   Google Scholar
• Wanberg, J., C. Harper, M. Hallowell, and S. Rajendran. 2013. “Relationship between Construction Safety and Quality Performance.” Journal of Construction Engineering and Management 139 (10): 04013003. doi:10.1061/(ASCE)CO.1943-7862.0000732.
   Web of Science ®Google Scholar
• Wee, H. M., and G. A. Widyadana. 2012. “Economic Production Quantity Models for Deteriorating Items with Rework and Stochastic Preventive Maintenance Time.” International Journal of Production Research 50 (11): 2940–2952. doi:10.1080/00207543.2011.578159.
   Web of Science ®Google Scholar
• Westrum, R. 2004. “A Typology of Organisational Cultures.” Quality and Safety in Health Care 13 (suppl_2): ii22–ii27. doi:10.1136/qshc.2003.009522.
   PubMedGoogle Scholar
• Westrum, R. 2014. “The Study of Information Flow: A Personal Journey.” Safety Science 67: 58–63. doi:10.1016/j.ssci.2014.01.009.
   Web of Science ®Google Scholar
• Yap, J. B. H., J. R. Chong, R. M. Skitmore, and W. P. Lee. 2020. “Rework Causation That Undermines Safety Performance during Production in Construction.” Journal of Construction Engineering and Management 146 (9): 04020106. doi:10.1061/(ASCE)CO.1943-7862.0001902.
   Web of Science ®Google Scholar
• Ye, G., Z. Jin, B. Xia, and R. M. Skitmore. 2015. “Analysing the Causes for Reworks in Construction Projects in China.” Journal of Management in Engineering 31 (6): 04014097. doi:10.1061/(ASCE)ME.1943-5479.0000347).
   Web of Science ®Google Scholar
• Zhao, B. 2011. “Learning from Errors: The Role of Context, Emotion, and Personality.” Journal of Organizational Behavior 32 (3): 435–463. doi:10.1002/job.696.
   Web of Science ®Google Scholar