Publication Cover
Production Planning & Control
The Management of Operations
Volume 34, 2023 - Issue 15
299
Views
1
CrossRef citations to date
0
Altmetric
Research Articles

Take a ride on the green side: from sustainable customer orientation to good supply chains

&
Pages 1432-1446 | Received 24 Jan 2020, Accepted 29 Nov 2021, Published online: 21 Dec 2021

References

  • Agan, Y., M. F. Acar, and A. Borodin. 2013. “Drivers of Environmental Processes and Their Impact on Performance: A Study of Turkish SMEs.” Journal of Cleaner Production 51: 23–33. doi:10.1016/j.jclepro.2012.12.043.
  • Albino, V., A. Balice, and R. M. Dangelico. 2009. “Environmental Strategies and Green Product Development: An Overview on Sustainability‐Driven Companies.” Business Strategy and the Environment 18 (2): 83–96. doi:10.1002/bse.638.
  • Ancarani, A., C. Di Mauro, T. Hartley, and T. Tátrai. 2019. “A Comparative Analysis of SME Friendly Public Procurement: Results from Canada, Hungary, and Italy.” International Journal of Public Administration 42 (13): 1106–1121. doi:10.1080/01900692.2019.1575853.
  • Asher, C. C., J. M. Mahoney, and J. T. Mahoney. 2005. “Towards a Property Rights Foundation for a Stakeholder Theory of the Firm.” Journal of Management & Governance 9 (1): 5–32. doi:10.1007/s10997-005-1570-2.
  • Austin, J. E., and M. M. Seitanidi. 2012. “Collaborative Value Creation: A Review of Partnering between Nonprofits and Businesses: Part I.” Nonprofit and Voluntary Sector Quarterly”. 41 (5): 726–758. doi:10.1177/0899764012450777.
  • Ayuso, S., M. Roca, and R. Colomé. 2013. “SMEs as “Transmitters” of CSR Requirements in the Supply Chain.” Supply Chain Management: An International Journal 18 (5): 497–508. doi:10.1108/SCM-04-2012-0152.
  • Barney, J. 1991. “Firm Resources and Sustained Competitive Advantage.” Journal of Management 17 (1): 99–120. doi:10.1177/014920639101700108.
  • Barney, J. B. 2018. “Why Resource‐Based Theory′s Model of Profit Appropriation Must Incorporate a Stakeholder Perspective.” Strategic Management Journal 39 (13): 3305–3325. doi:10.1002/smj.2949.
  • Barraket, J., R. Keast, and C. Furneaux. 2015. Social Procurement and New Public Governance. New York, NY: Routledge.
  • Batista, L., M. Dora, J. Toth, A. Molnár, H. Malekpoor, and S. Kumari. 2019. “Knowledge Management for Food Supply Chain Synergies–a Maturity Level Analysis of SME Companies.” Production Planning & Control 30 (10–12): 995–1004. doi:10.1080/09537287.2019.1582104.
  • Battaglia, M., and M. Frey. 2014. “Public Policies of Promotion of CSR Amongst SMEs and Effects on Competitiveness: The Case of Tuscany Region.” International Journal of Business Governance and Ethics 9 (1): 1–26. doi:10.1504/IJBGE.2014.062762.
  • Brix-Asala, C., and S. Seuring. 2020. “Bridging Institutional Voids via Supplier Development in Base of the Pyramid Supply Chains.” Production Planning & Control 31 (11–12): 903–917. doi:10.1080/09537287.2019.1695918.
  • Brockman, B. K., M. A. Jones, and R. C. Becherer. 2012. “Customer Orientation and Performance in Small Firms: Examining the Moderating Influence of Risk‐Taking, Innovativeness, and Opportunity Focus.” Journal of Small Business Management 50 (3): 429–446. doi:10.1111/j.1540-627X.2012.00361.x.
  • Brown, R. L. 1997. “Assessing Specific Mediational Effects in Complex Theoretical Models.” Structural Equation Modeling: A Multidisciplinary Journal 4 (2): 142–156. doi:10.1080/10705519709540067.
  • Buysse, K., and A. Verbeke. 2003. “Proactive Environmental Strategies: A Stakeholder Management Perspective.” Strategic Management Journal 24 (5): 453–470. doi:10.1002/smj.299.
  • Cheng, B., I. Ioannou, and G. Serafeim. 2014. “Corporate Social Responsibility and Access to Finance.” Strategic Management Journal 35 (1): 1–23. doi:10.1002/smj.2131.
  • Chin, W. W. 1998. “The Partial Least Squares Approach to Structural Equation Modeling.” Modern Methods for Business Research 295 (2): 295–336.
  • Choudhary, S., R. Nayak, M. Dora, N. Mishra, and A. Ghadge. 2019. “An Integrated Lean and Green Approach for Improving Sustainability Performance: A Case Study of a Packaging Manufacturing SME in the UK.” Production Planning & Control 30 (5-6): 353–368. doi:10.1080/09537287.2018.1501811.
  • Ciliberti, F., P. Pontrandolfo, and B. Scozzi. 2008. “Logistics Social Responsibility: Standard Adoption and Practices in Italian Companies.” International Journal of Production Economics 113 (1): 88–106. doi:10.1016/j.ijpe.2007.02.049.
  • Clarkson, M. E. 1995. “A Stakeholder Framework for Analyzing and Evaluating Corporate Social Performance.” The Academy of Management Review 20 (1): 92–117. doi:10.2307/258888.
  • Commissioner General for Sustainable Development. 2016. Les initiatives territoriales des acteurs publics en faveur de la RSE.
  • Dyer, J. H., and H. Singh. 1998. “The Relational View: Cooperative Strategy and Sources of Interorganizational Competitive Advantage.” The Academy of Management Review 23 (4): 660–679. doi:10.2307/259056.
  • Environment Agency. 2003. SME-Environment 2003. Environment Agency.
  • European Commission. 2003. Recommendation 2003/361/EC: SME Definition.  https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32003H0361
  • European Commission. 2011. Communication from the Commission to the European Parliament, The Council, The European Economic and Social Committee and the Committee of the Regions: A Renewed EU Strategy 2011–14 for Corporate Social Responsibility. https://op.europa.eu/en/publication-detail/-/publication/ae5ada03-0dc3-48f8-9a32-0460e65ba7ed
  • Field, J. M., and L. C. Meile. 2008. “Supplier Relations and Supply Chain Performance in Financial Services Processes.” International Journal of Operations & Production Management 28 (2): 185–206. doi:10.1108/01443570810846892.
  • Fornell, C., and D. F. Larcker. 1981. “Evaluating Structural Equation Models with Unobservable Variables and Measurement Error.” Journal of Marketing Research 18 (1): 39–50. doi:10.1177/002224378101800104.
  • Fraj-Andrés, E., E. Martinez-Salinas, and J. Matute-Vallejo. 2009. “A Multidimensional Approach to the Influence of Environmental Marketing and Orientation on the Firm’s Organizational Performance.” Journal of Business Ethics 88 (2): 263–286. doi:10.1007/s10551-008-9962-2.
  • Fung, Y. N., T. M. Choi, and R. Liu. 2020. “Sustainable Planning Strategies in Supply Chain Systems: Proposal and Applications with a Real Case Study in Fashion.” Production Planning & Control 31 (11–12): 883–902. doi:10.1080/09537287.2019.1695913.
  • Garza-Reyes, J. A., V. Kumar, M. K. Lim, J. Antony, and M. K. Tiwari. 2019. “Interventions for Delivering the Triple-Bottom-Line.” Production Planning & Control 30 (5–6): 353–368.
  • Ghadge, A., M. Er Kara, D. G. Mogale, S. Choudhary, and S. Dani. 2020. “Sustainability Implementation Challenges in Food Supply Chains: A Case of UK Artisan Cheese Producers.” Production Planning & Control 32 (14): 1191–1206.
  • Gimenez, C., and V. Sierra. 2013. “Sustainable Supply Chains: Governance Mechanisms to Greening Suppliers.” Journal of Business Ethics 116 (1): 189–203. doi:10.1007/s10551-012-1458-4.
  • Gold, S., R. Hahn, and S. Seuring. 2013. “Sustainable Supply Chain Management in “Base of the Pyramid” Food Projects—a Path to Triple Bottom Line Approaches for Multinationals?” International Business Review 22 (5): 784–799. doi:10.1016/j.ibusrev.2012.12.006.
  • Golicic, S. L., M. M. Lenk, and B. T. Hazen. 2020. “A Global Meaning of Supply Chain Social Sustainability.” Production Planning & Control 31 (11–12): 988–917. doi:10.1080/09537287.2019.1695911.
  • Gualandris, J., and M. Kalchschmidt. 2014. “Customer Pressure and Innovativeness: Their Role in Sustainable Supply Chain Management.” Journal of Purchasing and Supply Management 20 (2): 92–103. doi:10.1016/j.pursup.2014.03.001.
  • Guang Shi, V., S. C. Lenny Koh, J. Baldwin, and F. Cucchiella. 2012. “Natural Resource Based Green Supply Chain Management.” Supply Chain Management: An International Journal 17 (1): 54–67. doi:10.1108/13598541211212203.
  • Hair, J. F., W. C. Black, B. J. Babin, R. E. Anderson, and R. L. Tatham. 2006. Multivariate Data Analysis 6 edn.
  • Hall, J., and S. Matos. 2010. “Incorporating Impoverished Communities in Sustainable Supply Chains.” International Journal of Physical Distribution & Logistics Management 40 (1/2): 124–147. doi:10.1108/09600031011020368.
  • Hart, S. L. 1995. “A Natural-Resource-Based View of the Firm.” Academy of Management Review 20 (4): 986–1014. doi:10.5465/amr.1995.9512280033.
  • Hart, S. L., and G. Dowell. 2011. “Invited Editorial: A Natural-Resource-Based View of the Firm: Fifteen Years after.” Journal of Management 37 (5): 1464–1479. doi:10.1177/0149206310390219.
  • Hartmann, J., and S. Moeller. 2014. “Chain Liability in Multitier Supply Chains? Responsibility Attributions for Unsustainable Supplier Behavior.” Journal of Operations Management 32 (5): 281–294. doi:10.1016/j.jom.2014.01.005.
  • Hayes, A. F. 2013. Introduction to Mediation, Moderation, and Conditional Process Analysis: A Regression-Based Approach. New York, NY: The Guilford Press.
  • Hayes, A. F. 2015. “An Index and Test of Linear Moderated Mediation.” Multivariate Behavioral Research 50 (1): 1–22. doi:10.1080/00273171.2014.962683.
  • Hayes, A. F. 2018. “Partial, Conditional, and Moderated Moderated Mediation: Quantification, Inference, and Interpretation.” Communication Monographs 85 (1): 4–40. doi:10.1080/03637751.2017.1352100.
  • Hayes, A. F., K. J. Preacher, and T. A. Myers. 2011. “Mediation and the Estimation of Indirect Effects in Political Communication Research.” Sourcebook for Political Communication Research: Methods, Measures, and Analytical Techniques 23: 434–465.
  • Hoogendoorn, B., D. Guerra, and P. van der Zwan. 2015. “What Drives Environmental Practices of SMEs?” Small Business Economics 44 (4): 759–781. doi:10.1007/s11187-014-9618-9.
  • Johnsen, T. E., J. Miemczyk, and M. Howard. 2017. “A Systematic Literature Review of Sustainable Purchasing and Supply Research: Theoretical Perspectives and Opportunities for IMP-Based Research.” Industrial Marketing Management 61: 130–143. doi:10.1016/j.indmarman.2016.03.003.
  • Johnson, M. P. 2015. “Sustainability Management and Small and Medium‐Sized Enterprises: Managers′ Awareness and Implementation of Innovative Tools.” Corporate Social Responsibility and Environmental Management 22 (5): 271–285. doi:10.1002/csr.1343.
  • Katsikeas, C. S., C. N. Leonidou, and A. Zeriti. 2016. “Eco-Friendly Product Development Strategy: antecedents, Outcomes, and Contingent Effects.” Journal of the Academy of Marketing Science 44 (6): 660–684. doi:10.1007/s11747-015-0470-5.
  • Khare, A., and S. Deshmukh. 2006. “Studies toward Producing Eco-Friendly Plastics.” Journal of Plastic Film & Sheeting 22 (3): 193–211. doi:10.1177/8756087906067324.
  • Kirchoff, J. F., W. L. Tate, and D. A. Mollenkopf. 2016. “The Impact of Strategic Organizational Orientations on Green Supply Chain Management and Firm Performance.” International Journal of Physical Distribution & Logistics Management 46 (3): 269–292. doi:10.1108/IJPDLM-03-2015-0055.
  • Klassen, R. D., and A. Vereecke. 2012. “Social Issues in Supply Chains: Capabilities Link Responsibility, Risk (Opportunity), and Performance.” International Journal of Production Economics 140 (1): 103–115. doi:10.1016/j.ijpe.2012.01.021.
  • Kumar, N., A. Brint, E. Shi, A. Upadhyay, and X. Ruan. 2019. “Integrating Sustainable Supply Chain Practices with Operational Performance: An Exploratory Study of Chinese SMEs.” Production Planning & Control 30 (5–6): 464–478. doi:10.1080/09537287.2018.1501816.
  • Laguir, L., I. Laguir, and E. Tchemeni. 2019. “Implementing CSR Activities through Management Control Systems: A Formal and Informal Control Perspective.” Accounting, Auditing & Accountability Journal 32 (2): 531–555. doi:10.1108/AAAJ-05-2016-2566.
  • Laosirihongthong, T., P. Samaranayake, S. V. Nagalingam, and D. Adebanjo. 2020. “Prioritization of Sustainable Supply Chain Practices with Triple Bottom Line and Organizational Theories: industry and Academic Perspectives.” Production Planning & Control 31 (14): 1207–1215. doi:10.1080/09537287.2019.1701233.
  • Li, Y., J. Dai, and L. Cui. 2020. “The Impact of Digital Technologies on Economic and Environmental Performance in the Context of Industry 4.0: A Moderated Mediation Model.” International Journal of Production Economics 229: 107777. doi:10.1016/j.ijpe.2020.107777.
  • Li, Y., F. Haleem, Y. Cheng, and S. Farooq. 2020. “The Impact of Corporate Social Responsibility Practices on Sustainability Performance in Manufacturing Networks: The Moderating Effect of Interplant Coordination.” Production Planning & Control : 1–15. doi:10.1080/09537287.2020.1856955.
  • Mahoney, J. 2013. “Toward a Stakeholder Theory of Strategic Management.” In Costa, J. E. R. and Marti, J. M. R. (Eds.), Towards a New Theory of the Firm: Humanizing the Firm and the Management Profession. Bilbao, Spain: BBVA, 153–‐182.
  • Mani, V., A. Gunasekaran, and C. Delgado. 2018. “Enhancing Supply Chain Performance through Supplier Social Sustainability: An Emerging Economy Perspective.” International Journal of Production Economics 195: 259–272. doi:10.1016/j.ijpe.2017.10.025.
  • Marshall, D., L. McCarthy, M. Claudy, and P. McGrath. 2019. “Piggy in the Middle: How Direct Customer Power Affects First-Tier Suppliers’ Adoption of Socially Responsible Procurement Practices and Performance.” Journal of Business Ethics 154 (4): 1081–1102. doi:10.1007/s10551-016-3387-0.
  • Meixell, M. J., and P. Luoma. 2015. “Stakeholder Pressure in Sustainable Supply Chain Management: A Systematic Review.” International Journal of Physical Distribution & Logistics Management 45 (1/2): 69–89. doi:10.1108/IJPDLM-05-2013-0155.
  • Michel, St. 2021. “Notre savoir-bien-faire.” https://www.stmichel.fr/nos-engagements
  • Murillo, D., and J. M. Lozano. 2009. “Pushing Forward SME CSR Through a Network: An account from the Catalan Model.” Business Ethics: A European Review 18 (1): 7–20. doi:10.1111/j.1467-8608.2009.01545.x.
  • Nguyen, A. T., L. Parker, L. Brennan, and S. Lockrey. 2020. “A Consumer Definition of Eco-Friendly Packaging.” Journal of Cleaner Production 252: 119792. doi:10.1016/j.jclepro.2019.119792.
  • Nunnally, J. 1978. Psychometric Theory. 2nd ed. New York: McGraw Hill.
  • Pagell, M., and A. Shevchenko. 2014. “Why Research in Sustainable Supply Chain Management Should Have No Future.” Journal of Supply Chain Management 50 (1): 44–55. doi:10.1111/jscm.12037.
  • Pedersen, E. R. 2009. “The Many and the Few: rounding up the SMEs That Manage CSR in the Supply Chain”. Supply Chain Management. An International Journal 14 (2): 109–116.
  • Podsakoff, P. M., S. B. MacKenzie, J.-Y. Lee, and N. P. Podsakoff. 2003. “Common Method Biases in Behavioral Research: A Critical Review of the Literature and Recommended Remedies.” The Journal of Applied Psychology 88 (5): 879–903. doi:10.1037/0021-9010.88.5.879.
  • Preacher, K. J., and A. F. Hayes. 2008. Assessing Mediation in Communication Research. London: The Sage sourcebook of advanced data analysis methods for communication research, 13–54.
  • Preacher, K. J., D. D. Rucker, and A. F. Hayes. 2007. “Addressing Moderated Mediation Hypotheses: Theory, Methods, and Prescriptions.” Multivariate Behavioral Research 42 (1): 185–227. doi:10.1080/00273170701341316.
  • Quarshie, A. M., A. Salmi, and R. Leuschner. 2016. “Sustainability and Corporate Social Responsibility in Supply Chains: The State of Research in Supply Chain Management and Business Ethics Journals.” Journal of Purchasing and Supply Management 22 (2): 82–97. doi:10.1016/j.pursup.2015.11.001.
  • Rivera-Lirio, J. M., and M. J. Muñoz-Torres. 2010. “Sustainable Development in the Spanish Region of Valencia and the Social Responsibility of SMEs. A Multi-Stakeholder Vision on the Role of Public Administrations.” Journal of Environmental Planning and Management 53 (5): 573–590. doi:10.1080/09640561003694419.
  • Rizos, V., A. Behrens, W. van der Gaast, E. Hofman, A. Ioannou, T. Kafyeke, A. Flamos, et al. 2016. “Implementation of Circular Economy Business Models by Small and Medium-Sized Enterprises (SMEs): Barriers and Enablers.” Sustainability 8 (11): 1212. doi:10.3390/su8111212.
  • Rodríguez, J. A., C. Giménez, and D. Arenas. 2016. “Cooperative Initiatives with NGOs in Socially Sustainable Supply Chains: How is Inter-Organizational Fit Achieved?” Journal of Cleaner Production 137: 516–526. doi:10.1016/j.jclepro.2016.07.115.
  • Russo, A., and A. Tencati. 2009. “Formal vs. informal CSR Strategies: Evidence from Italian Micro, Small, Medium-Sized, and Large Firms.” Journal of Business Ethics 85 (S2): 339–353. doi:10.1007/s10551-008-9736-x.
  • Schramm-Klein, H., D. Morschett, and B. Swoboda. 2015. “Retailer Corporate Social Responsibility: Shedding Light on CSR’s Impact on Profit of Intermediaries in Marketing Channels.” International Journal of Retail & Distribution Management 43 (4/5): 403–431. doi:10.1108/IJRDM-04-2014-0041.
  • Shibin, K. T., R. Dubey, A. Gunasekaran, Z. Luo, T. Papadopoulos, and D. Roubaud. 2018. “Frugal Innovation for Supply Chain Sustainability in SMEs: multi-Method Research Design.” Production Planning & Control 29 (11): 908–927. doi:10.1080/09537287.2018.1493139.
  • Stekelorum, R., I. Laguir, and J. Elbaz. 2020a. “Cooperation with International NGOs and Supplier Assessment: Investigating the Multiple Mediating Role of CSR Activities in SMEs.” Industrial Marketing Management 84: 50–62. doi:10.1016/j.indmarman.2019.04.001.
  • Stekelorum, R., I. Laguir, and J. Elbaz. 2020b. “Can You Hear the Eco? From SME Environmental Responsibility to Social Requirements in the Supply Chain.” Technological Forecasting and Social Change 158: 120169. doi:10.1016/j.techfore.2020.120169.
  • Su, W., and E. W. Tsang. 2015. “Product Diversification and Financial Performance: The Moderating Role of Secondary Stakeholders.” Academy of Management Journal 58 (4): 1128–1148. doi:10.5465/amj.2013.0454.
  • Sun, Y., K. H. Kim, and J. Kim. 2014. “Examining Relationships among Sustainable Orientation, Perceived Sustainable Marketing Performance, and Customer Equity in Fast Fashion Industry.” Journal of Global Fashion Marketing 5 (1): 74–86. doi:10.1080/20932685.2013.866319.
  • Tang, Z., and J. Tang. 2012. “Stakeholder–Firm Power Difference, Stakeholders′ CSR Orientation, and SMEs′ Environmental Performance in China.” Journal of Business Venturing 27 (4): 436–455. doi:10.1016/j.jbusvent.2011.11.007.
  • Touboulic, A., and H. Walker. 2015. “Love Me, Love Me Not: A Nuanced View on Collaboration in Sustainable Supply Chains.” Journal of Purchasing and Supply Management 21 (3): 178–191. doi:10.1016/j.pursup.2015.05.001.
  • Triguero, A., L. Moreno-Mondéjar, and M. A. Davia. 2013. “Drivers of Different Types of Eco-Innovation in European SMEs.” Ecological Economics 92: 25–33. doi:10.1016/j.ecolecon.2013.04.009.
  • Tuni, A., A. Rentizelas, and D. Chinese. 2020. “An Integrative Approach to Assess Environmental and Economic Sustainability in Multi-Tier Supply Chains.” Production Planning & Control 31 (11–12): 861–822. doi:10.1080/09537287.2019.1695922.
  • Vachon, S., and R. D. Klassen. 2008. “Environmental Management and Manufacturing Performance: The Role of Collaboration in the Supply Chain.” International Journal of Production Economics 111 (2): 299–315. doi:10.1016/j.ijpe.2006.11.030.
  • Verne & Clet. 2021. “Nos savoir-faire.” https://www.verne-et-clet.com/savoir-faire.php.
  • Vert, L. 2021. “Nos engagements Respect de l′environnement et de la sante.” https://www.arbrevert.fr/fr/notre-mission/a-propos/nos-engagements.
  • Villena, V. H., and D. A. Gioia. 2018. “On the Riskiness of Lower-Tier Suppliers: Managing Sustainability in Supply Networks.” Journal of Operations Management 64 (1): 65–87. doi:10.1016/j.jom.2018.09.004.
  • Wang, Q., X. Zhao, and C. Voss. 2016. “Customer Orientation and Innovation: A Comparative Study of Manufacturing and Service Firms.” International Journal of Production Economics 171: 221–230. doi:10.1016/j.ijpe.2015.08.029.
  • Wilhelm, M., C. Blome, E. Wieck, and C. Y. Xiao. 2016. “Implementing Sustainability in Multi-Tier Supply Chains: Strategies and Contingencies in Managing Sub-Suppliers.” International Journal of Production Economics 182: 196–212. doi:10.1016/j.ijpe.2016.08.006.
  • Wong, C. W., K. H. Lai, K. C. Shang, C. S. Lu, and T. K. P. Leung. 2012. “Green Operations and the Moderating Role of Environmental Management Capability of Suppliers on Manufacturing Firm Performance.” International Journal of Production Economics 140 (1): 283–294. doi:10.1016/j.ijpe.2011.08.031.
  • Yang, S. Y., and K. H. Tsai. 2019. “Lifting the Veil on the Link between Absorptive Capacity and Innovation: The Roles of Cross-Functional Integration and Customer Orientation.” Industrial Marketing Management 82: 117–130. doi:10.1016/j.indmarman.2019.02.006.
  • Yaziji, M., and J. Doh. 2009. NGOs and Corporations: Conflict and Collaboration. Cambridge University Press.
  • Zhang, M., K. S. Pawar, and S. Bhardwaj. 2017. “Improving Supply Chain Social Responsibility through Supplier Development.” Production Planning & Control 28 (6–8): 500–511. doi:10.1080/09537287.2017.1309717.
  • Ziggers, G. W., and J. Henseler. 2016. “The Reinforcing Effect of a Firm′s Customer Orientation and Supply-Base Orientation on Performance.” Industrial Marketing Management 52: 18–26. doi:10.1016/j.indmarman.2015.07.011.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.