Developing firm capabilities to utilise social media for the fuzzy front end of innovation

References

• Bashir, N., K. Papamichail, and K. Malik. 2017. “Use of Social Media Applications for Supporting New Product Development Processes in Multinational Corporations.” Technological Forecasting and Social Change 120: 176–183.
   Web of Science ®Google Scholar
• Baum, D., M. Spann, J. Füller, and C. Thürridl. 2019. “The Impact of Social Media Campaigns on the Success of New Product Introductions.” Journal of Retailing and Consumer Services 50: 289–297.
   Web of Science ®Google Scholar
• Bazeley, P., and K. Jackson. 2013. Qualitative Data Analysis with NVivo. 2nd ed. London: Sage.
   Google Scholar
• Bugshan, H. 2015. “Co-innovation: The Role of Online Communities.” Journal of Strategic Marketing 23 (2): 175–186.
   Web of Science ®Google Scholar
• Chang, H., C. Wei, and R. Lin. 2008. A Model for Selecting Product Ideas in Fuzzy Front end. Thousand Oaks: SAGE Publications.
   Google Scholar
• Christensen, K., S. Nørskov, L. Frederiksen, and J. Scholderer. 2017. “In Search of New Product Ideas: Identifying Ideas in Online Communities by Machine Learning and Text Mining.” Creativity and Innovation Management 26 (1): 17–30.
   Web of Science ®Google Scholar
• Cohen, W., and D. Levinthal. 1990. “Absorptive Capacity: A New Perspective on Learning and Innovation.” Administrative Science Technology 35 (1): 128–152.
   Web of Science ®Google Scholar
• Dahlander, L., and M. Wallin. 2006. “A Man on the Inside: Unlocking Communities as Complementary Assets.” Research Policy 35: 1243–1259.
   Web of Science ®Google Scholar
• De Luca, L. M., and K. Atuahene-Gima. 2007. “Market Knowledge Dimensions and Cross-Functional Collaboration: Examining the Different Routes to Product Innovation Performance.” Journal of Marketing 71 (1): 95–112.
   Web of Science ®Google Scholar
• Doz, Y., and M. Kosonen. 2010. “Embedding Strategic Agility.” Long Range Planning 43 (2–3): 370–382.
   Web of Science ®Google Scholar
• Effing, R., and T. Spil. 2016. “The Social Strategy Cone: Towards a Framework for Evaluating Social Media Strategies.” International Journal of Information Management 36 (1): 1–8.
   Web of Science ®Google Scholar
• Ellonen, H.-K., A. Jantunen, and O. Kuivallainen. 2011. “The Role of Dynamic Capabilities in Developing Innovation-Related Capabilities.” International Journal of Innovation Management 15 (3): 459–478.
   Google Scholar
• Felix, R., P. Rauschnabel, and C. Hinsch. 2017. “Elements of Strategic Social Media Marketing: A Holistic Framework.” Journal of Business Research 70: 118–126.
   Web of Science ®Google Scholar
• García-Sánchez, E., V. García-Morales, and M. Bolívar-Ramos. 2017. “The Influence of top Management Support for ICTs on Organisational Performance Through Knowledge Acquisition, Transfer, and Utilisation.” Review of Managerial Science 11 (1): 19–51.
   Web of Science ®Google Scholar
• Harvey, W. S. 2011. “Strategies for Conducting Elite Interviews.” Qualitative Research 11 (4): 431–441.
   Web of Science ®Google Scholar
• Hossain, M., and K. Islam. 2015. “Ideation Through Online Open Innovation Platform: Dell IdeaStorm.” Journal of the Knowledge Economy 6 (3): 611–624.
   Web of Science ®Google Scholar
• Howells, J., A. James, and K. Malik. 2003. “The Sourcing of Technological Knowledge: Distributed Innovation Processes and Dynamic Change.” R&D Management 33 (4): 395–409.
   Web of Science ®Google Scholar
• Hoyer, W., R. Chandy, M. Dorotic, M. Krafft, and S. Singh. 2010. “Consumer co-Creation in New Product Development.” Journal of Service Research 13: 283–296.
   Web of Science ®Google Scholar
• Hultink, E., K. Talke, A. Griffin, and E. Veldhuizen. 2011. “Market Information Processing in New Product Development: The Importance of Process Interdependency and Data Quality.” IEEE Transactions on Engineering Management 58 (2): 199–211.
   Web of Science ®Google Scholar
• Jeong, B., J. Yoon, and J.-M. Lee. 2019. “Social Media Mining for Product Planning: A Product Opportunity Mining Approach Based on Topic Modeling and Sentiment Analysis.” International Journal of Information Management 48: 280–290.
   Web of Science ®Google Scholar
• Kaplan, A., and M. Haenlein. 2010. “Users of the World, Unite! The Challenges and Opportunities of Social Media.” Business Horizons 53: 59–68.
   Web of Science ®Google Scholar
• King, N., and C. Horrocks. 2010. Interviews in Qualitative Research. London: Sage.
   Google Scholar
• Kunz, V., and L. Warren. 2011. “From Innovation to Market Entry: a Strategic Management Model for new Technologies.” Technology Analysis & Strategic Management 23 (4): 345–366.
   Web of Science ®Google Scholar
• Luo, J., X. Pan, and X. Zhu. 2015. “Identifying Digital Traces for Digital Marketing Through Topic Probabilistic Model.” Technology Analysis & Strategic Management 27 (10): 1176–1192.
   Web of Science ®Google Scholar
• McDermott, C., and G. O’Connor. 2002. “Managing Radical Innovation: An Overview of Emergent Strategy Issues.” Journal of Product Innovation Management 19 (6): 424–438.
   Web of Science ®Google Scholar
• Miles, M., and A. Huberman. 1994. Qualitative Data Analysis: An Expanded Sourcebook. London: Sage.
   Google Scholar
• Moe, W., and D. Schweidel. 2017. “Opportunities for Innovation in Social Media Analytics.” Journal of Product Innovation Management 34 (5): 697–702.
   Web of Science ®Google Scholar
• Muninger, M.-I., W. Hammedi, and D. Mahr. 2019. “The Value of Social Media for Innovation: A Capability Perspective.” Journal of Business Research 95: 116–127.
   Web of Science ®Google Scholar
• Nishar, D. 2013. “Official LinkedIn blog release: 200 million members! LinkedIn.” Accessed February 23, 2021. https://blog.linkedin.com/2013/01/09/linkedin-200-million/.
   Google Scholar
• Ortiz, B., M. Donate, and F. Guadamillas. 2018. “Inter-organizational Social Capital as an Antecedent of a Firm’s Knowledge Identification Capability and External Knowledge Acquisition.” Journal of Knowledge Management 22 (6): 1332–1357.
   Web of Science ®Google Scholar
• Piller, F., A. Vossen, and C. Ihl. 2012. “From Social Media to Social Product Development: The Impact of Social Media on co-Creation of Innovation.” Die Unternehmung 66 (1): 7–27.
   Google Scholar
• Reid, S., and U. de Brentani. 2004. “The Fuzzy Front End of New Product Development for Discontinuous Innovations: a Theoretical Model.” Journal of Product Innovation Management 21: 170–184.
   Web of Science ®Google Scholar
• Roberts, D., and F. Piller. 2016. “Finding the Right Role for Social Media in Innovation.” MIT Sloan Management Review 57 (3): 41–47.
   Web of Science ®Google Scholar
• Roberts, D., F. Piller, and D. Lüttgens. 2016. “Mapping the Impact of Social Media for Innovation: The Role of Social Media in Explaining Innovation Performance in the PDMA Comparative Performance Assessment Study.” Journal of Product Innovation Management 33 (S1): 117–135.
   Web of Science ®Google Scholar
• Rydén, P., T. Ringberg, and R. Wilke. 2015. “How Managers’ Shared Mental Models of Business–Customer Interactions Create Different Sensemaking of Social Media.” Journal of Interactive Marketing 31: 1–16.
   Web of Science ®Google Scholar
• Strauss, A., and J. Corbin. 1998. Basics of Qualitative Research: Techniques and Procedures for Developing Grounded Theory. London: Sage.
   Google Scholar
• Teece, D. 2007. “Explicating Dynamic Capabilities: The Nature and Microfoundations of (Sustainable) Enterprise Performance.” Strategic Management Journal 28 (13): 1319–1350.
   Web of Science ®Google Scholar
• Teece, D., G. Pisano, and A. Shuen. 1997. “Dynamic Capabilities and Strategic Management.” Strategic Management Journal 18 (7): 509–533.
   Web of Science ®Google Scholar
• Tidd, J., and J. Bessant. 2018. Innovation Networks. In Managing Innovation: Integrating Technological, Market and Organizational Change. Chichester: Wiley.
   Google Scholar
• Wang, C., and P. Ahmed. 2007. “Dynamic Capabilities: A Review and Research Agenda.” International Journal of Management Reviews 9 (1): 31–51.
   Web of Science ®Google Scholar
• Warner, K., and M. Wager. 2019. “Building Dynamic Capabilities for Digital Transformation: An Ongoing Process.” Long Range Planning 52: 326–349.
   Web of Science ®Google Scholar
• Yuan, Y., X. Zhao, Q. Liao, and C. Chi. 2013. “The use of Different Information and Communication Technologies to Support Knowledge Sharing in Organizations: From Email to Micro-Blogging.” Journal of the American Society for Information Science and Technology 64 (8): 1659–1670.
   Web of Science ®Google Scholar
• Zembik, M. 2014. “Social Media as a Source of Knowledge for Customers and Enterprises.” Online Journal of Applied Knowledge Management 2 (2): 132–148.
   Google Scholar
• Zhan, Y., K. Tan, L. Chung, L. Chen, and X. Xing. 2020. “Leveraging Social Media in New Product Development: Organisational Learning Processes, Mechanisms and Evidence from China.” International Journal of Operations & Production Management 40 (5): 671–695.
   Web of Science ®Google Scholar