Integrating Internet-of-Things technologies in luxury industries: the roles of consumers’ openness to technological innovations and status consumption

References

• Altarteer, S., and V. Charissis. 2019. “Technology Acceptance Model for 3D Virtual Reality System in Luxury Brands Online Stores.” IEEE Access 7: 64053–64062. doi:10.1109/ACCESS.2019.2916353.
   Web of Science ®Google Scholar
• Amatulli, C., and G. Guido. 2012. “Externalised vs. Internalised Consumption of Luxury Goods: Propositions and Implications for Luxury Retail Marketing.” The International Review of Retail, Distribution and Consumer Research 22 (2): 189–207. doi:10.1080/09593969.2011.652647.
   Google Scholar
• Amatulli, C., R. Nataraajan, M. Capestro, M. Carvignese, and G. Guido. 2017. “‘Service’ in Luxury Retailing in the Twenty-First Century: An Exploratory Look at the Pleasure Boating Sector.” Psychology & Marketing 34 (5): 569–579. doi:10.1002/mar.21006.
   Web of Science ®Google Scholar
• Athwal, N., D. Istanbulluoglu, and S. E. McCormack. 2019. “The Allure of Luxury Brands’ Social Media Activities: A Uses and Gratifications Perspective.” Information Technology & People 32 (3): 603–626. doi:10.1108/ITP-01-2018-0017.
   Web of Science ®Google Scholar
• Athwal, N., V. K. Wells, M. Carrigan, and C. E. Henninger. 2019. “Sustainable Luxury Marketing: A Synthesis and Research Agenda.” International Journal of Management Reviews 21 (4): 405–426. doi:10.1111/ijmr.12195.
   Web of Science ®Google Scholar
• Baker, J., N. Ashill, N. Amer, and E. Diab. 2018. “The Internet Dilemma: An Exploratory Study of Luxury Firms’ Usage of Internet-Based Technologies.” Journal of Retailing and Consumer Services 41: 37–47.
   Web of Science ®Google Scholar
• Barnett, T., A. W. Pearson, R. Pearson, and F. W. Kellermanns. 2015. “Five-Factor Model Personality Traits as Predictors of Perceived and Actual Usage of Technology.” European Journal of Information Systems 24: 374–390. doi:10.1057/ejis.2014.10.
   Web of Science ®Google Scholar
• Bergkvist, L., and J. R. Rossiter. 2007. “The Predictive Validity of Multi-Item Versus Single-Item Measures of the Same Constructs.” Journal of Marketing Research 44 (2): 175–184. doi:10.1509/jmkr.44.2.175.
   Web of Science ®Google Scholar
• Bittendorfer, T., J. Bunt, L. Grunder, D. Riedel, B. Magnus, and T. Salzlecher. 2019. “Technology in Tourism: How Voice Assistants Influence the Hospitality Industry.” Iscontour, 328–338.
   Google Scholar
• Blazquez, M., B. Alexander, and K. Fung. 2020. “Exploring Millennial’s Perceptions Towards Luxury Fashion Wearable Technology.” Journal of Fashion Marketing and Management: An International Journal 24 (3): 343–359.
   Google Scholar
• Buhalis, D., and Y. Sinarta. 2019. “Real-Time Co-Creation and Nowness Service: Lessons from Tourism and Hospitality.” Journal of Travel & Tourism Marketing 36 (5): 563–582. doi:10.1080/10548408.2019.1592059.
   Web of Science ®Google Scholar
• Cetin, G., and F. I. Dincer. 2014. “Influence of Customer Experience on Loyalty and Word–of–Mouth in Hospitality Operations.” Anatolia 25 (2): 181–194. doi:10.1080/13032917.2013.841094.
   Google Scholar
• Chang, Y., and Y. J. Ko. 2017. “Consumers’ Perceived Post Purchase Risk in Luxury Services.” International Journal of Hospitality Management 61: 94–106.
   Web of Science ®Google Scholar
• Chun, W., N. Singh, R. Sobh, and M. Benmamoun. 2015. “A Comparative Analysis of Arab and US Cultural Values on the Web.” Journal of Global Marketing 28 (2): 99–112. doi:10.1080/08911762.2014.991015.
   Google Scholar
• Connolly, D. J. 2000. “Shifting Paradigms: Using Information Technology to Enhance Service Dyads in Luxury Hotels.” Journal of Hospitality & Leisure Marketing 7 (2): 3–38. doi:10.1300/J150v07n02_02.
   Google Scholar
• Correia, A., M. Kozak, and G. Del Chiappa. 2020. “Examining the Meaning of Luxury in Tourism: A Mixed-Method Approach.” Current Issues in Tourism 23 (8): 952–970. doi:10.1080/13683500.2019.1574290.
   Web of Science ®Google Scholar
• CPP Luxury. 2021. “Marriott International to Introduce Innovative Voice Technology.” Accessed December, 30, 2022. https://cpp–luxury.com/marriott–international–to–introduce–innovative–voice–technology.
   Google Scholar
• Davis, F. D. 1989. “Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology.” MIS Quarterly 13 (3): 319–340. doi:10.2307/249008.
   Web of Science ®Google Scholar
• Deb, M., and E. Lomo-David. 2020. “On the Hedonic Versus Utilitarian Message Appeal in Building Buying Intention in the Luxury Hotel Industry.” Journal of Hospitality and Tourism Management 45: 615–621. doi:10.1016/j.jhtm.2020.10.015.
   Web of Science ®Google Scholar
• Devos, G., M. Buelens, and D. Bouckenooghe. 2007. “Contribution of Content, Context, and Process to Understanding Openness to Organizational Change: Two Experimental Simulation Studies.” The Journal of Social Psychology 147 (6): 607–630. doi:10.3200/SOCP.147.6.607-630.
   PubMed Web of Science ®Google Scholar
• Fernandes, T., and E. Oliveira. 2021. “Understanding Consumers’ Acceptance of Automated Technologies in Service Encounters: Drivers of Digital Voice Assistants Adoption.” Journal of Business Research 122: 180–191. doi:10.1016/j.jbusres.2020.08.058.
   Web of Science ®Google Scholar
• Gollnhofer, J. F., and S. Schüller. 2018. “Sensing the Vocal Age: Managing Voice Touchpoints on Alexa.” Marketing Review St. Gallen 35 (4): 22–29.
   Google Scholar
• Gretzel, U., L. Zhong, C. Koo, K. Boes, D. Buhalis, and A. Inversini. 2016. “Smart Tourism Destinations: Ecosystems for Tourism Destination Competitiveness.” International Journal of Tourism Cities 2 (2): 108–124. doi:10.1108/IJTC-04-2016-0007.
   Google Scholar
• Guido, G., C. Amatulli, A. M. Peluso, C. De Matteis, L. Piper, and G. Pino. 2020. “Measuring Internalized Versus Externalized Luxury Consumption Motivations and Consumers’ Segmentation.” Italian Journal of Marketing 2020: 25–47. doi:10.1007/s43039-020-00002-9.
   Google Scholar
• Gupta, P., S. Prashar, T. S. Vijay, and C. Parsad. 2021. “Examining the Influence of Antecedents of Continuous Intention to Use an Informational App: The Role of Perceived Usefulness and Perceived Ease of Use.” International Journal of Business Information Systems 36 (2): 270–287. doi:10.1504/IJBIS.2021.112829.
   Google Scholar
• Hair, J. F., W. C. Black, B. J. Babin, and R. E. Anderson. 2014. Multivariate Data Analysis. Harlow: Pearson.
   Google Scholar
• Han, Y. J., J. C. Nunes, and X. Drèze. 2010. “Signaling Status with Luxury Goods: The Role of Brand Prominence.” Journal of Marketing 74 (4): 15–30. doi:10.1509/jmkg.74.4.015.
   Web of Science ®Google Scholar
• Harkison, T. 2017. “The Importance of the Human Touch in the Luxury Accommodation Sector.” Research in Hospitality Management 7 (1): 59–64. doi:10.1080/22243534.2017.1355488.
   Google Scholar
• Hayes, A. F. 2012. Introduction to Mediation, Moderation, and Conditional Process Analysis: A Regression-Based Approach. New York: Guilford.
   Google Scholar
• Hoffman, D. L., P. K. Kopalle, and T. P. Novak. 2010. “The ‘Right’ Consumers for Better Concepts: Identifying Consumers High in Emergent Nature to Develop New Product Concepts.” Journal of Marketing Research 47 (5): 854–865. doi:10.1509/jmkr.47.5.854.
   Web of Science ®Google Scholar
• Hsu, C. W., and C. C. Yeh. 2017. “Understanding the Factors Affecting the Adoption of the Internet of Things.” Technology Analysis & Strategic Management 29 (9): 1089–1102. doi:10.1080/09537325.2016.1269160.
   Web of Science ®Google Scholar
• Japutra, A., S. Molinillo, A. F. Utami, and I. A. Ekaputra. 2022. “Exploring the Effect of Relative Advantage and Challenge on Customer Engagement Behavior with Mobile Commerce Applications.” Telematics and Informatics 72: 101841.
   Web of Science ®Google Scholar
• Junglas, I. A., N. A. Johnson, and C. Spitzmüller. 2008. “Personality Traits and Concern for Privacy: An Empirical Study in the Context of Location-Based Services.” European Journal of Information Systems 17: 387–402. doi:10.1057/ejis.2008.29.
   Web of Science ®Google Scholar
• Kastanakis, M. N., and G. Balabanis. 2012. “Between the Mass and the Class: Antecedents of the 'Bandwagon' Luxury Consumption Behavior.” Journal of Business Research 65 (10): 1399–1407.
   Web of Science ®Google Scholar
• Kucukusta, D., V. C. Heung, and S. Hui. 2014. “Deploying Self-Service Technology in Luxury Hotel Brands: Perceptions of Business Travelers.” Journal of Travel & Tourism Marketing 31 (1): 55–70. doi:10.1080/10548408.2014.861707.
   Web of Science ®Google Scholar
• Liu, F., C. Chen, and W. Wu. 2017. “Research on Intelligent Design of Luxury Yacht.” Procedia Engineering 174: 927–933. doi:10.1016/j.proeng.2017.01.243.
   Google Scholar
• Madakam, S., V. Lake, V. Lake, and V. Lake. 2015. “Internet of Things (IoT): A Literature Review.” Journal of Computer and Communications 3 (5): 164. doi:10.4236/jcc.2015.35021.
   Google Scholar
• Mathwick, C., J. Wagner, and R. Unni. 2010. “Computer-Mediated Customization Tendency (CMCT) and the Adaptive E-Service Experience.” Journal of Retailing 86 (1): 11–21. doi:10.1016/j.jretai.2009.11.001.
   Web of Science ®Google Scholar
• Meertens, R. M., and R. Lion. 2008. “Measuring an Individual’s Tendency to Take Risks: The Risk Propensity Scale 1.” Journal of Applied Social Psychology 38 (6): 1506–1520. doi:10.1111/j.1559-1816.2008.00357.x.
   Web of Science ®Google Scholar
• Moriuchi, E. 2019. “Okay, Google!: An Empirical Study on Voice Assistants on Consumer Engagement and Loyalty.” Psychology & Marketing 36 (5): 489–501. doi:10.1002/mar.21192.
   Web of Science ®Google Scholar
• Nasirian, F., M. Ahmadian, and O. K. Lee. 2017. “AI-Based Voice Assistant Systems: Evaluating from the Interaction and Trust Perspectives.” International Conference on Information Systems 39: 1.
   Google Scholar
• O’Cass, A., and H. Frost. 2002. “Status Brands: Examining the Effects of Non-Product-Related Brand Associations on Status and Conspicuous Consumption.” Journal of Product and Brand Management 11 (2): 67–88.
   Google Scholar
• O’Cass, A., and H. McEwen. 2004. “Exploring Consumer Status and Conspicuous Consumption.” Journal of Consumer Behaviour 4 (1): 25–39. doi:10.1002/cb.155.
   Google Scholar
• Pantano, E., R. Passavanti, C. V. Priporas, and S. Verteramo. 2018. “To What Extent Luxury Retailing Can Be Smart?” Journal of Retailing and Consumer Services 43: 94–100. doi:10.1016/j.jretconser.2018.03.012.
   Web of Science ®Google Scholar
• Petrović, J., S. Milićević, and L. Djeri. 2017. “The Information and Communications Technology as a Factor of Destination Competitiveness in Transition Countries in European Union.” Tourism Economics 23 (6): 1353–1361. doi:10.1177/1354816616653529.
   Web of Science ®Google Scholar
• Pham, L., P. T. H. Nguyen, and D. Luse. 2018. “Technology Readiness and Customer Satisfaction in Luxury Hotels: A Case Study of Vietnam.” International Journal of Entrepreneurship 18 (2): 183–208.
   Google Scholar
• Ramadan, Z. 2019. “The Democratization of Intangible Luxury.” Marketing Intelligence & Planning 37 (6): 660–673. doi:10.1108/MIP-11-2018-0490.
   Web of Science ®Google Scholar
• Rogers, E. 2003. Diffusion of Innovations. 5th ed. New York: Free Press.
   Google Scholar
• Rucker, D. D., and A. D. Galinsky. 2009. “Conspicuous Consumption Versus Utilitarian Ideals: How Different Levels of Power Shape Consumer Behavior.” Journal of Experimental Social Psychology 45 (3): 549–555. doi:10.1016/j.jesp.2009.01.005.
   Web of Science ®Google Scholar
• Sestino, A., C. Amatulli, and G. Guido. 2021. “Consumers’ Innovativeness and Conspicuous Consumption Orientation as Predictors of Environmentalism: An Investigation in the Context of Smart Mobility.” Technology Analysis & Strategic Management, 1–14. doi:10.1080/09537325.2021.2020752.
   Web of Science ®Google Scholar
• Sestino, A., M. I. Prete, L. Piper, and G. Guido. 2020. “Internet of Things and Big Data as Enablers for Business Digitalization Strategies.” Technovation 98: 102173. doi:10.1016/j.technovation.2020.102173.
   Web of Science ®Google Scholar
• Shankar, A., and S. Jain. 2021. “Factors Affecting Luxury Consumers’ Webrooming Intention: A Moderated-Mediation Approach.” Journal of Retailing and Consumer Services 58: 102306–102412. doi:10.1016/j.jretconser.2020.102306.
   Web of Science ®Google Scholar
• Shiwen, L., J. Kwon, and J. Ahn. 2022. “Self-Service Technology in the Hospitality and Tourism Settings: A Critical Review of the Literature.” Journal of Hospitality and Tourism Research 46 (6): 1220–1236.
   Web of Science ®Google Scholar
• Spence, E. 2016. “Performing Wealth and Status: Observing Super-Yachts and the Super-Rich in Monaco.” In Handbook on Wealth and the Super-Rich, edited by Iain Hay and Jonathan V. Beaverstock, 287–301. Cheltenham: Edward Elgar Publishing.
   Google Scholar
• Spiller, S. A., G. J. Fitzsimons, J. G. Lynch, and G. H. McClelland. 2013. “Spotlights, Floodlights, and the Magic Number Zero: Simple Effects Tests in Moderated Regression.” Journal of Marketing Research 50 (2): 277–288. doi:10.1509/jmr.12.0420.
   Web of Science ®Google Scholar
• Venkatesh, V., and F. D. Davis. 2000. “A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies.” Management Science 46 (2): 186–204. doi:10.1287/mnsc.46.2.186.11926.
   Web of Science ®Google Scholar
• Vishwanath, A. 2015. “The Psychology of the Diffusion and Acceptance of Technology.” In The Handbook of the Psychology of Communication Technology, edited by S. Shyam Sundar, 311–331. Malden: Wiley.
   Google Scholar
• Walls, A., F. Okumus, Y. Wang, and D. J. W. Kwun. 2011. “Understanding the Consumer Experience: An Exploratory Study of Luxury Hotels.” Journal of Hospitality Marketing & Management 20 (2): 166–197. doi:10.1080/19368623.2011.536074.
   Google Scholar
• Wanberg, C. R., and J. T. Banas. 2000. “Predictors and Outcomes of Openness to Changes in a Reorganizing Workplace.” Journal of Applied Psychology 85 (1): 132. doi:10.1037/0021-9010.85.1.132.
   PubMed Web of Science ®Google Scholar
• Zhang, B., M. Mildenberger, P. D. Howe, J. Marlon, S. A. Rosenthal, and A. Leiserowitz. 2020. “Quota Sampling Using Facebook Advertisements.” Political Science Research and Methods 8 (3): 558–564. doi:10.1017/psrm.2018.49.
   Web of Science ®Google Scholar