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Original Articles

Enhancing the user role in the development of technical standards for telecommunications

Pages 21-40 | Published online: 26 Jun 2007

References

  • Temple , S. 1991 . A Revolution in European Telecommunications Standard Making , 32 – 46 . Hull : Kingston Public Relations . K. H. Rosenbrock, 'ETSI Seeks More Users and Faster Standards', Mobile Europe, April 1991; T. Irmer, 'The Single Global Market of Telecommunication Standards: A Fact in the Past-But Only a Vision for the Future?', I992 Singh Market Communications Review; 2, 1990, pp. 56-58.
  • Forzy , D. 1995 . “ Coalitions and Committees: How Users Get Involved in Information Technology Standardization ” . In Standards, Innovation and Competitveness: The Politics and Economics of Standards in Natural and Technical Environments , Edited by: Hawkin , R. , Mansell , R. and Skea , J. Cheitenham : Edward Elgar . See, for example, B. Dankbaar & R. van Tulder, 'The Influence of Users in Standardization: The Case of MAP', Working Paper 91-013, Maastricht Economic Research Institute on Innovation and Technology (MERIT), 1991; T. F. Bresnahan & A. Chopra, 'The Development of the Local Area Network Market as Determined by User Needs', Economics oflnnovation and New Technology, 1, 1990, pp. 97-1 10. Broader theoretical perspectives are developing but they tend to be oriented towards computer networking.
  • Eisenhardt , K.M. 1989 . Building Theories from Case Study Research . Academy of Management , 14 : 532 – 550 . R. Yin, Case Study Research, Revised edn (Newbury Park, CA, Sage, 1989); Robert Walker, 'An Introduction to Applied Qualitative Research', in R. Walker (Ed.)Applied Qualitative Research, 2nd edn (Aldershot, Gower, 1988), pp. 3-23; J. Gill & P. Johnson, Research Methodsfor Managers (London, Paul Chapman, 1991); B. G. Glaser & A. L. Strauss, The Discouely of Grounded Theoy: Strategiesfor Qualitative Research (London, Weidenfeld and Nicholson, 1967); 'Discovery of Substantive Theory: A Basic Strategy Underlying Qualitative Research', in W.J. Filstead (Ed.), Qualitative Methodology Firsthand Inrlolrement with the Social World (Chicago, IL, Markham, 19701, pp. 288-304.
  • Gibson , D.V. and Smilor , R.W. 1991 . Key Variables in Technology Transfer: A Field-Study Based Empirical Analysis . Journal of Engineer and Technology Management , 8 : 287 – 312 .
  • Britan , G.M. 1981 . Bureaucracy and Innovation: An Ethnography of Policy Change , Beverly Hills, CA : Sage . L. L Bucciarelli, 'Reflexive Practice in Engineering Design', Design Studies, 5, 1984, pp. 185-190; 'An Ethnographic Perspective on Engineering Design', Design Studies, 9, 1988, pp. 159-168.
  • The author participated as a representative of the European Section of INTUG, the main international telecommunications user group.
  • The breakdown was as follows: supply industry (9), public sector (8), standards organizations (5), and user firms and organizations (5). There was an element of cross-over between these groups- one of the standards organization interviews and three of the public policy sector interviews were with individuals engaged directly with business user issues.
  • Robinson , W. 1951 . The Logic and Structure of Analytic Induction . American Sociological , 16 : 812 – 818 . M. Bloor, ,On the Analysis of Observational Data: A Discussion of the Worth and Uses of Inductive 'Techniques and Respondent Validation', Sociology, 10, 1978, pp.545-542.
  • Dankbaar & van Tulder, op. cit, Ref. 2; Bresnahan & Chopra, op. cit., Ref. 2.
  • Many PTOs in Europe and the US are now providing 'virtual private network services (VPN), using public network facilities. Equipment manufacturers such as NEC and Ericsson also have divisions dealing with 'value-added' private business networks.
  • Ericsson Connexion, 22 August 1991 57
  • See 'Objectives of Business Users of Telecommunications: The INTUG Approach for Action', INTUG Views, Brief 1, London, 1989; ETSlf Highlights, 1, Special users edn, Sophia Antipolis, 1992
  • Communications International, April 1992 16 18
  • An example of such an organization is the Corporation for Open Systems (COS). In the US, COS promotes the development of 'functional' application profiles in a multi-vendor equipment environment, for application to specific user networking requirements. A similar group, the Standards Promotion and Application Group (SPAG), existed in Europe until the Spring of 1994, when it was disbanded owing to a lack of supplier commitment and user interest.
  • Verman , L.C. 1973 . Standardization: A New Discipline , 74 – 187 . Hamden : Archon Books . R. Legget, Standards in Canada (Ott;twa, Information Canada, 1970).
  • Cerni , D.M. 1984 . Standards in Process: Foundations and Profiles of ISDN and OSI Studies , 107 – 108 . Washington, DC : US Department of Commerce . Sational Telecommunication Information Administration Report 84-170 D. M. Cerni & E. M. Gray, International Telecommunication Standards: Issues and Implicationsfor the '8O'r-A Summay Recod o f a Jub1982 Workshop, National Telecommunications and Information Administration Special Publication 83-15 (Washington, DC, US Department of Commerce, May 1983). pp. 49-50; M. A. Sirbu, & L. E. Zwimpfer, 'standards Setting for Computer Communication: Thc. Case of X.25', IEEE Communications Magazine, 23 1985, pp. 33-45; C. Cargill, Information Technoloa~ Standardization: Theoy, Process and Organizations (Digital Press, 19891, pp. 26-41; G. FVallenstein. Setting Global Telecommunications Standards: The Stakes, the Players and the Process (Dedharn, Artech House, 19901, pp. 19-20.
  • David , P. and Greenstein , S. 1990 . The Economics of Compatibility Standards: An Introduction to Recent Research . Economics of Innovation and New Technology , 1 : 24 – 29 . Dankbaar & van Tulder, op. cit.,Ref. 2: pp. 1--6.
  • Thiard , A. and Pfau , W.F. September 1990 . Research & Development and Standardization , September , Brussels : Commission of the European Communities and the European Free Trade Association .
  • Rosenberg , E.S. 1976 . Standards and Industry Self-regulation . Califoria Management , 19 September : 79 – 90 .
  • von Hippel , E. 1977 . Transferring Process Equipment Innovations from User-innovators to Equipment Manufacturing Firms . R & D Management , 8 September : 13 – 22 .
  • von Hippel , E. 1976 . The Dominant Role of Users in the Scientific Instrument Innovation Process . Research Policy , 5 September : 212 – 239 .
  • Maidique , M.A. and Zirger , B.J. 1985 . The New Product Learning Cycle . Research Policy , 14 September : 302 – 304 .
  • Thompson , G.V. 1954 . Intercompany Technical Standardization in the Early American .Automobile Industry . Journal of Economic History , 14 September : 1 – 20 . B. Sinclair, 'At the Turn of a Screw:William Sellars, the Franklin Institute, and a Standard American Thread', technology and Culture, 10,1969, pp. 20-34; E. R. Weidlein & V.Reck, 'A Million Years of Standards', in D. Reck (Ed.)National Standards in a Modern Economy (New York, Harper, 1956), pp. 5-20.
  • Mason , L.B. 1955 . The Case of Antitrust vs. National Standards . Harvard Business , 33 September : 84 – 90 . M. N. S. Reddy, S. G. Cort & D. R. Lambert, 'Industqwide Technical Product Standards', R&D.A.Swanagement, 19, 1989, pp. 13-25; D. A. Swankin, How Due Process in the Decelopment of Voluntary Standards Can Reduce the Risk ofAnti-Trust LiabiliQ (Washington, DC, NET, 1990).
  • David , P. 1985 . Glio and the Economics of QWERTY . Amercian Economics , 75 September : 332 – 337 .
  • Dankbaar & van Tulder, op. cit., Ref. 2, p. 4
  • Lccraw , D.J. 1984 . Some Economic Effects of Standards . Applied Economics , 16 September : 507 – 522 .
  • Cargill, op. cit., Ref. 16, 52 56
  • Brenton , M.E. 1987 . “ The Role of Standardization inj Telecommunications ” . In Trends of Change in Telecommunication Policy , Paris : OECD/ICCP .
  • Temple, op. cit., Ref. 1, 25
  • In ETSI, for example, projects are frequentiy conducted over a period of years, often involving meetings every 6-8 weeks for up to 3-4 days at a time. Furthermore, certain tasks must be accomplished between meetings.
  • The 'List of Members, Observers, & Counsellors of ETSI' as Approved by the 10th General Assembly, Sophia Antipolis, June 1991, shows that the current user membership of ETSI is split almost evenly between user groups and individual user members. Of the user groups, about two-thirds have a general user focus and the rest represent more specialized user interests. Of the individual members, most are intermediate-users in varying degrees.
  • These figures are compiled and approximated from ETSI annual reports covering the period 1990-1993.
  • Cowhey , P. 1990 . The International Telecommunications Regine: The Political Roots of Regimes for High Technology . International Organization , 44 : 169 – 199 . Industry input into CCITT committees was coordinated by 'national organizations' in each ITU member country. In CEPT. manufacturers were often consulted by the PTOs on an informal basis.
  • The sweeping organizational changes adopted by the ITU in December 1992 included the direct admission of commercial members to the three new ITU sectors-standardization, radio, communication and development. See ITU, 'Tommorrow's ITU: The Challenge of Change', Report of the High Level Committee to review the structure and functioning of the ITU (Geneva, ITU, 1991); ITU, Final Acts of the Additional Plenipotentiary Conference (Geneva, ITU, 1992); ITU Press Release ITU/92-27, 22 December 1992.
  • Most standards organizations of this type are nationally oriented and privately operated. Most countries have a single agency which undertakes all national voluntary standardization activities. In the US, however, there are approximately 400 private industry associations engaged in setting voluntary standards, most of which are accredited by the American National Standards Institute.
  • See Communications Week International, 15 October 1990, p. 3; 29 October 1990, p. 14.
  • In ETSI, a General Assembly is responsible for general administrative and financial matters. The highest authority, however, is the technical assembly, which is responsible for the management of technical committees and the definition and allocation of work items. It is also the body which approves draft standards for promulgation. The user issues were addressed at the Technical Assembly level.
  • See Communications Week International, 20 January 1992, p. 26. The system of'mandates' was set up by the European Commission in the early 1980s as a mechanism to encourage industry to develop voluntary standards in areas which the Commission considered vital to its goal of ensuring the removal of technical impediments to inter-Community trade.
  • Ad Hoc Group on User Participation, ETSI Communique, 14 November 1990. The same text is found in Temple, op. cit., Ref. I, p. 25.
  • Hawkins , R.W. 1993 . Public Standards and Private Network: Some Implications of the 'Mobility Imperative' , Montpellier : ENCIP . For a much more detailed analysis of European wireless communication systems, ENCIP Working Paper 3
  • The GSM acronym originally stood for 'Group Speciale Mobile', i.e. the committee formed by the European cellular telephony operators to investigate new technological options in the sector. It currently stands for 'Global System for Mobilecommunications'.
  • FINTECH-Mobile Communications, 14 March 1991
  • FINTECH-Mobile Communications, 15 March 1990
  • DECT is the acronym for Digital European Cordless Telephony.
  • The main official documents are Council Recommendations (87/372/EEC) of 25 June 1987, on the coordinated introduction of public pan^European cellular digital land-based mobile communications in the Community; Council Directive (87/372/EEC) of 25 June 1987, on the frequency band to be reserved for the coordinated introduction of public pan-European cellular digital land-based mobile communications in the Community; Council Resolution (90/C 329/09) of 14 December 1990, on the final stage of the coordinated introduction of pan-European land-based public digital mobile cellular communications in the Community (GSM); Council Directive (91/287/EEC) of 3 June 1991, on the frequency band to be designated for the coordinated introduction of DECT into the Community; Council Recommendation (91/288/EEC) on the coordinated introduction of DECT into the Community.
  • Law , C.E. 1991 . Personal Communications Networks: What Do They Mean? . 1992 Moblie and Satellite Single Market , 1 : 14
  • Ramsdale , P. 1991 . PCN Implementation in the UK . IEE Review , 1 February : 76 – 77 . F.Becker. 'PCN: The Key to Mobiliry'; Siemens RrviewTelecommunications Special, 1991, pp. 15-16; 'Mercury to Launch First Mass Market Mobile Phone', Mercuy Personal Communications, January1993.
  • Haddon , A. 1991 . DCS 1800: The Standard for Personal Commenication Networks . Telecommunications , 1 June : 61 – 63 .
  • FINTECH-Mobile Communications, 1 February 1990
  • Ramsdale , P. 1991 . PCN Infrastructure: Looking at the Option . Communications International , 1 November : 53 – 54 .
  • See Press Release, Unitel Personal Communications, 16 July 1991; P. Ramsdale 'PCN Infrastructure: Looking at the Options', Communications International, November 1991, pp. 53-54, 56.
  • Jabbari , B. 1992 . Intelligent Network Concepts in Moblie Communications: An Examination of Implementation of IN Moblie Cellular Networks . IEE Communication Magazine , 1 February : 64 – 69 . K. Blakeslee, 'An Intelligent Network Architecture for GSM and PCN, Telecommunications, November 199 1, pp. 3 1-32, 34: 36. See also R. Mansell, The New Telecommunications, A Political Economy of Netzoork Euolution, (London, Sage, 1993).
  • See R. Mansell & K. Morgan, 'Synthesis Report-Communicating Across Boundaries: The Winding Road to Broadband Networking', Vol. VII, Perspectives on Advanced Communications for Europe (PACE-90) Report, December 1990. Mansell and Morgan surveyed 24 large firms in five industrial sectors in six countries. They concluded that existing national discrepancies in the conditions and levels of network supply, and differences in the levels of regulatory restrictions on the use of leased lines and the interconnection of private and public networks had a corresponding effect upon the attitudes of businesses towards incorporating these services into their forward telecommunication planning
  • See Communications Week International, 25 May 1992 1
  • FINTECH-Mobile Communications, 19 March 1992
  • David , P.A. and Steinmueller , W.E. 1992 . The ISDN Bandwagon if Coming, but Who Will Be There to Climb Aboard?: Quandaries in the Economics of Data Communication Networks . Economics of Innovation and New Technology , 1 February : 43 – 62 . David and Steinmeuller proposed the idea that standards can be adopted as 'placeholders' for awaited technical solutions which are expected to be more optimal or comprehensive.
  • Temple, op. cit, Ref. 1, 25 26
  • Supported by Northern Telecom and Motorola, a two-way version of CT2, called CT2-plus, was adopted as the national standard for public access cordless telephony in Canada (see The Globe Mail, 5 March 1992). CT3 trials have been implemented by Ericsson in the US, Australia, Hong Kong, New Zealand, Thailand and Malaysia. There is still debate as to whether Ericsson is undertaking these implementations with a view to eventual migration to DECT. See Ericsson Connexion, August 1990, p. 19; Telecommunications, January 1992, p. 12.
  • Tamarin , C. 1988 . Telecommunications Technology Applications and Standards: A New Role for the User . Telecommunication Policy , 1 December : 323 – 331 .

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