Debate: Delivering public services: Are we asking the right questions?

References

• Broadbent , J. and Laughlin , R. 2002 . “ Public services professionals and the New Public Management ” . In The New Public Management , Edited by: McLaughlin , K. , Osborne , S. and Ferlie , E. London : Routledge .
   Google Scholar
• Groonroos , C. 2000 . Services Management and Marketing , Chichester : John Wiley .
   Google Scholar
• Klijn , E.-H. and Koppenjan , J. 2000 . Public management and policy networks: foundations of a network approach to governance . Public Management Review , 2 ( 2 ) : 135 – 158 .
   Google Scholar
• Nankervis , A. 2005 . Managing Services , Cambridge : Cambridge University Press .
   Google Scholar
• Osborne , S. 2006 . The new public governance? . Public Management Review , 8 ( 3 )
   Web of Science ®Google Scholar
• Schrijvers , A. 1993 . The management of a larger town. Outcome related performance indicators and organizational control in the public sector . Public Administration , 71 : 595 – 603 .
   Web of Science ®Google Scholar
• Scott , W. 2002 . Organizations: Rational, Natural and Open Systems , New York : Prentice Hall .
   Google Scholar
• Vickers , J. and Yarrow , G. 1988 . Privatization. An Economic Analysis , Cambridge : MIT Press .
   Google Scholar