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Theme: Public services benchmarking and external performance assessment: an international perspective

Comparing for improvement: recent developments in benchmarking

Pages 235-240 | Published online: 13 May 2013

References

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  • Fenna , A. 2012 . “ Benchmarking in federal systems ” . Edited by: Fenna , A. and Knüpling , F . 11 – 38 . ibid.
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  • Working Group, Senior Officials and Heads of Treasuries . 2009 . Review of the Report on Government Services , Canberra : Council of Australian Governments .

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