Satisfaction with distance education: Evaluation of a service template

References

• Gilroy , P. , Long , P. , Rangecroft , M. and Tricker , T. 1999 . The evaluation of course quality through a service template . Journal of Evaluation , 5 : 80 – 91 .
   Google Scholar
• Long , P. , Tricker , T. , Rangecroft , M. and Gilroy , P. 1999 . Measuring the satisfaction gap: education in the market place . Total Quality Management , 10 : 773 – 778 .
   Google Scholar
• Rangecroft , M. , Gilroy , P. , Long , P. and Tricker , T. 1999 . What is important to distance education students? . Open Learning , 14 : 17 – 24 .
   Google Scholar
• Staughton , R.V.W. and Williams , C.S. 1994 . Towards a simple, visual representation of fit in service organisations-the contribution of the service template . International Journal of Operations and Production Management , 14 : 76 – 85 .
   Google Scholar
• Tufte , E.R. 1983 . The Visual Display of Quantitative Information , Connecticut : Graphics Press .
   Google Scholar