Corporate quality management practice in Russia: With international comparisons

References

• Cassel , C. , Dermanov , V. , EkloÈf , J. and Murguletz , L. 1999 . Customer satisfaction and retention in transitional economies-- the case of Northwest Russia , SSE SPb Research paper 10
   Google Scholar
• Dahlgaard , J.J. , Kristensen , K. , Juhl , H.J. and Kanji , G.K. 1994 . Aspects of leadership . European Quality , 1 : 60 – 66 .
   Google Scholar
• Juhl , H.J. , Kristensen , K. , Kanji , G.K. and Batley , T.W. 2000 . Quality management: a comparison of cultural diVerences . Total Quality Management , 11 : 57 – 65 .
   Web of Science ®Google Scholar
• Kristensen , K. , Dahlgaard , J.J. and Kanji , G.K. 1993 . Quality motivation in East Asian countries . Total Quality Management , 4 : 79 – 89 .
   Google Scholar