References
- Bergman , B. and KlefsjoÈ , B. 1994 . Quality-- From Customer Needs to Customer Satisfaction , London : McGraw-Hill . Lund, Studentlitteratur
- Cameron , K. and Sine , W. 1999 . A framework for organizational quality culture . Quality Management Journal , 6 : 7 – 25 .
- EFQM . 1997 . Self-assessment Guidelines for Companies , Brussels : European Foundation for Quality Management .
- EFQM . 1999 . The European Quality Award , Brussels : European Foundation for Quality Management .
- Hellsten , U. 1997a . “ The Springboard-- a TQM-based tool for self-assessment ” . Division of Quality Technology & Statistics, LuleaÊ University of Technology . Licentiate Thesis,
- Hellsten , U. 1997b . The Springboard: a strategy for continuous improvement of small and medium-sized companies . Total Quality Management , 8 : 183 – 186 .
- Hellsten , U. and KlefsjoÈ , B. 2000 . TQM as a management system consisting of values, techniques and tools . TQM Magazine , (in press)
- Hillman , G.P. 1994 . Making self-assessment successful . The TQM Magazine , 6 : 29 – 31 .
- NIST . 1999 . The Malcolm Baldrige National Quality Award , Milwaukee : ASQ Quality Press .
- SOU . 1999 . Evaluation of the AVE , 119 Stockholm : Ministry of Education and Science . (Authors: BjoÈrkman, T., Fredriksson, M., Garvare, R., Johansson, J., KlefsjoÈ, B., Lindell, M., Lindgren, A., Olsson, M. & Svensson, M. at LuleaÊ University of Technology) (in Swedish)
- Svensson , M. 1998 . LaÈroverket KY-version , LuleaÊ : LuleaÊ University of Technology, Division of Quality Technology & Statistics . (in Swedish)
- Svensson , M. 1999 . LaÈroverket 1999 , LuleaÊ : LuleaÊUniversity of Technology, Division of Quality Technology & Statistics . (in Swedish)
- The Commission for Adult Education and Training . 1999 . “ The Commission for Adult Education and Training ” . [Online]. Available: http://utbildning.regeringen.se/klk/commiss.html, [2000, February 2]
- The Commission on Advanced Vocational Education . 1999 . “ The Commission on Advanced Vocational Education ” . [Online]. Available: http://www.ky.gov.se/inenglish.asp, [2000, February 2]