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Original Articles

Experiences from creating a quality culture for continuous improvements in the Swedish school sector by using self-assessments

Pages 800-807 | Published online: 25 Aug 2010

References

  • Bergman , B. and KlefsjoÈ , B. 1994 . Quality-- From Customer Needs to Customer Satisfaction , London : McGraw-Hill . Lund, Studentlitteratur
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  • EFQM . 1999 . The European Quality Award , Brussels : European Foundation for Quality Management .
  • Hellsten , U. 1997a . “ The Springboard-- a TQM-based tool for self-assessment ” . Division of Quality Technology & Statistics, LuleaÊ University of Technology . Licentiate Thesis,
  • Hellsten , U. 1997b . The Springboard: a strategy for continuous improvement of small and medium-sized companies . Total Quality Management , 8 : 183 – 186 .
  • Hellsten , U. and KlefsjoÈ , B. 2000 . TQM as a management system consisting of values, techniques and tools . TQM Magazine , (in press)
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  • Svensson , M. 1998 . LaÈroverket KY-version , LuleaÊ : LuleaÊ University of Technology, Division of Quality Technology & Statistics . (in Swedish)
  • Svensson , M. 1999 . LaÈroverket 1999 , LuleaÊ : LuleaÊUniversity of Technology, Division of Quality Technology & Statistics . (in Swedish)
  • The Commission for Adult Education and Training . 1999 . “ The Commission for Adult Education and Training ” . [Online]. Available: http://utbildning.regeringen.se/klk/commiss.html, [2000, February 2]
  • The Commission on Advanced Vocational Education . 1999 . “ The Commission on Advanced Vocational Education ” . [Online]. Available: http://www.ky.gov.se/inenglish.asp, [2000, February 2]

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