References
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- Kano , N. 1984 . Attractive quality and must be quality, Hinshitsu (Quality) , 14 ( 2 ) : 147 – 156 . in japanese
- Kano , N. , Seraku , N. , Takahashi , F. and Tsuji , S. 1996 . “ Attractive quality and must be quality ” . In The Best on Quality , Edited by: Hromi , J.D. Vol. 7 , 165 – 186 . Milwaukee, WI : ASQ Quality Press . International Academy for Quality
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