Advanced search
Publication Cover
Total Quality Management Volume 12, 2001 - Issue 6
Journal homepage
335
Views
17
CrossRef citations to date
0
Altmetric
Original Articles

Critical factors for successful total quality management implementation in Turkey: Evidence from the banking sector

Kamel Mellahi
&
Fayeza Eyuboglu
Pages 745-756 | Published online: 25 Aug 2010

  • ADLER , NJ. 1991 . International Dimensions of Organizational Behaviour , Boston, MA : PWS-Kent .
  • AHIRE , S.L. , GOLHAR , D.Y. and WALLER , M.A. 1996 . Development and validation of TQM implementation constructs . Decision Sciences , 27 : 23 – 56 .
  • AKAN , P. 1995 . Dimensions of Service Quality: Expectations of Turkish Consumers from Service , Istanbul : Bogazici University .
  • ALEXANDER , AP. 1960 . Industrial entreneurship in Turkey: origins and growth . Economic Development and Cultural Change , 8 : 349 – 365 .
  • BALCK , S.A. and PORTER , L.J. 1996 . Identification of the critical factors of TQM . Decision Sciences , 27 : 1 – 21 .
  • BARTLETT , C.A. and GHOSHAL , S. 1992 . Transnational Management: Text, Cases and Readings in Cross-border Management , Homewood : Irwin .
  • BILGIN , Z. and YAVAS , U. 1995 . Marketing of consumer credit services in a developing country: a status report . International Journal of Banks Marketing , 5 : 31 – 36 .
  • BOUND , G. , YORKS , L. , ADAMS , M. and RANNEY , G. 1994 . Beyond Total Quality Management: Toward the Emerging Paradigm , New York : MacGraw-Hill .
  • CLINTON , R.J. , WILLIAMSON , S. and BETHKE , A.L. 1994 . Implementing total quality management: the role of human resources management . SAM Advanced Management Journal , Spring : 10 – 16 .
  • DEMING , W.E. 1986 . International Dimensions of Organization Behavior , Boston, MA : PWS-Kent .
  • DJERDJOUR , M. and PATEL , R. 2000 . Implementation of quality programmes in developing countries: a Fiji Islands case study . Total Quality Management , 11 : 25 – 44 .
  • EASTON , G.S. 1993 . The 1993 state of U.S. total quality management: a Baldrige examiner's perspective . California Management Review , 35 : 32 – 54 .
  • EREL , E. and GHOSH , J.B. 1997 . ISO implementation in Turkish industry . International Journal of Operations & Production Management , 17 : 1233 – 1246 .
  • ESMER , Y. , ERGUDER , U. and KALAYCIOGLU , E. 1991 . Turk Toplumunun Degerleri, TUSIAD Yayinlari , Values of Turkish Society, Publication of the Association of Turkish Industrialists and Businessmen .
  • EVANS , J.E. and LINDSAY , W.M. 1993 . The Management and Control of Quality , New York : West Publishing .
  • HARBISON , F. and MAYERS , C.A. 1964 . Education, Manpower and Economic Growth , New York : McGraw-Hill .
  • HODGETTS , R.M. and LUTHANS , F. 1991 . International Management , New York : McGraw Hill .
  • HOFSTEDE , G.H. 1980 . Cultures and Organisations: Software of the Mind , London : McGraw-Hill .
  • ISERI , A. and DEMIRBAG , M. 1999 . Overcoming stereotyping: beyond the cultural approach . Middle East Business Review , 3 : 1 – 21 .
  • JURAN , J.A.M. 1989 . Juran on Leadership for Quality , New York : Free Press .
  • KAGITCIBASI , C. 1970 . Social norms and authoritarianism: a Turkish-American comparison . Journal of Personality and Social Psychology , 16 : 444 – 451 .
  • LAUTER , G.P. 1969 . Sociological, cultural and legal factors impeding decentralisation of authority in developing countries . Academy of Management Journal , 12 : 367 – 378 .
  • LAUTER , G.P. 1970 . Advanced management process in developing countries: planning in Turkey . California Management Review , 112 : 7 – 12 .
  • LEVITT , T. 1983 . The globalization of markets . Harvard Business Review , 83 : 92 – 102 .
  • MANN , R. and KEHOE , D. 1994 . An evaluation of the effects of quality improvement activities on business performance . The International Journal of Quality & Reliability Management , 11 : 29 – 44 .
  • PRASAD , S. and TATA , J. 1998 . Cultural and structural constraints on total quality management implementation . Total Quality Management , 9 : 703 – 710 .
  • PULAT , B.M. 1994 . Total quality management: a framework for application in manufacturing . The TQM Magazine , 6 : 44 – 49 .
  • QUAZI , H.A. and PADIBJO , S.R. 1998 . A journey toward total quality management through ISO 9000 certification-a study on small and medium-sized enterprises in Singapore . International Journal of Quality & Reliability Management , 15 : 489 – 508 .
  • RALSTON , D.A. , HOLT , D.H. , TERPSTRA , H.R. and CHENG , Y.K. 1997 . The impact of national culture and economic ideology on managerial work values: a study of the United States, Russia, Japan, and China . Journal of International Business Studies , 28 : 177 – 207 .
  • RlCKS , D.A. 1983 . Big Business Blunders, Mistakes in Multinational Marketing , Homewood, IL : Dow Jones- Irwin .
  • RONEN , S. and SHENKAR , O. 1985 . Clustering countries on attitudinal dimensions . Academy of Management Review , September : 435 – 454 .
  • SARAPH , J.V. , BENSON , P.G. and SCHROEDER , R.G. 1989 . An instrument for measuring the critical factors of quality management . Decision Sciences , 20 : 810 – 829 .
  • SHIN , D. , KALINOWSKI , J.G. and EL-ENEIN , G.A. 1998 . Critical implementation issues in total quality management . SAM Advanced Management Journal , 63 : 10 – 15 .
  • SlNGH , A. 1994 . Total quality concepts and practices in India . Journal of Quality & Reliability Management , 22 : 60 – 73 .
  • SKINNER , G.W. 1964 . A test case of Turkey . California Management Review , 6 : 53 – 66 .
  • SOHAL , A.S. , SAMSON , D. and RAMSAY , L. 1998 . Requirement for successful implementation of total quality management . International Journal of Technology Management , 16 : 505 – 519 .
  • SOHAL , A.S. and TERZIOVSKI , M. 2000 . TQM in Australian manufacturing: factors critical to success . International Journal of Quality & Reliability Management , 17 : 158 – 167 .
  • TAMIMI , N. and GERSHON , M. 1995 . A tool for assessing industry TQM practice versus Deming philosophy . Production and Inventory Management Journal , 36 : 27 – 32 .
  • TATA , J. , PRASAD , S. and THORN , R. 1999 . The influence of organizational structure on the effectiveness of TQM programs . Journal of Managerial Issues , XI : 440 – 453 .
  • TERRIL , W.A. 1965 . Management organization and methods in Turkey . Human Organization , 24 : 96 – 104 .
  • TROMPENAARS , F. 1994 . Riding the Waves of Culture , New York : Irwin .
  • VERMEULEN , W. and CROUS , V. 2000 . Training and education for TQM in the commercial banking industry of South Africa . Managing Service Quality , 10 : 61 – 67 .
  • WEBBER , R. 1969 . Culture and Management: Text and Readings in Comparative Management , Homewood, IL : Richard D. Irwin .
  • WHALEN , M.J. and RAHIM , M.A. 1994 . Common barriers to implementation and development of a TQM program . Industrial Management , 36 : 19 – 21 .
  • WlLKINSON , A. , REDMAN , T. and SHAPE , E. 1995 . New patters of quality management in the United Kingdom . Quality Management Journal , Winter : 7 – 49 .
  • YAVAS , U. , BlGLIN , Z. and SHEMWELL , D.J. 1997 . Service quality in the banking sector in an emerging economy: a consumer survey . International Journal of Bank Marketing , 15 : 217 – 223 .

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Order Reprints Request Corporate Permissions

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

Request Academic Permissions

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.

Related research

People also read lists articles that other readers of this article have read.

Recommended articles lists articles that we recommend and is powered by our AI driven recommendation engine.

Cited by lists all citing articles based on Crossref citations.
Articles with the Crossref icon will open in a new tab.