References
- Campanella , J. , ed. 1999 . Principles of Quality Costs , Milwaukee, Wisconsin, , USA : ASQ Quality Cost Committee, ASQ Quality Press .
- Conti , T. 1993 . Building Total Quality a Guide for Management , London, , UK : Chapman & Hall .
- Conti , T. 1997 . Organizational Self-Assessment , London, , UK : Chapman & Hall .
- Dahlgaard , J. J. , Kristensen , K. and Kanji , G. K. 1993 . The Quality Journey—a Journey without an End , Madras, , India : Productivity Press .
- Dahlgaard , J. J. , Kristensen , K. and Kanji , G. K. 1998 . Fundamentals of Total Quality Management , London, , UK : Chapman & Hall .
- Feigenbaum , A. V. 1961, 1983 . Total Quality Control , USA : McGraw-Hill .
- George , S. 1992 . The Baldridge Quality System , New York, , USA : Wiley .
- Imai, M. (1986). Kaizan (New York, McGraw Hill).
- Ishikawa , K. 1985 . What is Total Quality Control—the Japanese Way , Englewood Cliffs, NJ : Prentice-Hall .
- Juran , J. M. 1951 . Quality Control Handbook , New York : McGraw Hill .
- Juran , J. M. 1989 . Juran on Leadership for Quality—an Executive Handbook , London, , UK : The Free Press, Collier Macmillan .
- Lawton , R. 2002 . Balance your balanced scorecard . Quality Progress , March
- Oakland , J. 1999 . Total Organizational Excellence—Achieving World-class Performance , Oxford, , UK : Butterworth Heinemann .
- Park Dahlgaard , S. M. 2002 . The Human Dimension in TQM—Learning, Training and Motivation , Sweden : Linköping University . Linköping Studies in Management and Economics, Doctoral Dissertation, No. 55
- Wruck , K. H. and Jensen , M. C. 1994 . Science, specific knowledge and total quality management . Journal of Accounting and Economics , 18 : 247 – 287 .