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Total Quality Management Volume 13, 2002 - Issue 8
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Original Articles

Quality: mind and heart in the organization

Alberto Galgano Galgano & Associates, Milano, Italy
Pages 1107-1113 | Published online: 28 Jul 2006

References

  • Galgano , A. 1991 . I Mostri e la Palestra , Milano : II sole 24 Ore Libri .
  • Galgano , A. 1992 . I 7 Strumenti della Qualità Totale , Milano : II Sole 24 Ore Libri .
  • Galgano , A. 1993a . Company Wide Quality Management , Cambridge, MA : Productivity Press .
  • Galgano , A. 1993b . I 7 Strumenti Manageriali della Qualità Totale , Milano : II Sole 24 Ore Libri .

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