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Total Quality Management Volume 13, 2002 - Issue 8
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Original Articles

Business excellence: make it happen

Gopal K. Kanji Kanji Quality Culture, Sheffield Science & Technology Park, Sheffield, UKCorrespondence[email protected]
Pages 1115-1124 | Published online: 28 Jul 2006

References

  • Jackson , P. 1995 . “ Reflections on performance measurement in public service organizations ” . In Measures for Success in the Public Sector , Edited by: Jackson , P.M. 1 – 18 . Public Finance Foundation .
  • Kanji , G.K. 1998 . Measurement of business excellence . Total Quality Management , 9 ( 7 ) : 633 – 643 .
  • Kanji , G.K. 2000 . “ Take a test drive for business excellence ” . In Proceedings of the ASQ Congress , USA : Indianapolis .
  • Kanji , G.K. 2001 . Forces of excellence in Kanji's Business Excellence Model . Total Quality Management , 12 ( 2 ) : 259 – 272 .
  • Kanji , G.K. 2002 . Measuring Business Excellence , London : Routledge .
  • Kaplan , R. and Norton , D. 1992 . The Balanced Scorecard—measures that drive performance . Harvard Business Review , January–February : 71 – 79 .
  • Kaplan , R. and Norton , D. 1996 . The Balanced Scorecard—Translating Strategy into Action , Harvard Business School Press .
  • Kanji, G.K. & Sá, P.M. (2001) Kanji-certification of performance measurement. At: Gopal-Kanji.com website.
  • Kanji , G.K. and Sá , P.M. 2002 . Kanji's business scorecard . Total Quality Management , 13 ( 1 ) : 13 – 27 .
  • Neely , A. 1999 . The performance management revolution: why now and what next . International Journal of Operations & Production Management , 19 ( 2 ) : 205 – 228 .

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