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Original Articles

Total quality management as a strategic variable

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Pages 3-8 | Published online: 28 Jul 2006

References

  • Kanji , G.K. 1990 . Total quality management: the second industrial revolution . Total Quality Management , 1 ( 1 ) : 3 – 14 .
  • Kanji , G.K. 1991 . Education, training, research & consultancy—the way forward for total quality management . Total Quality Management , 2 ( 3 ) : 207 – 212 .
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  • Persico , J. 1990 . Leadership and empowerment in total quality organization . Total Quality Management , 2 ( 1 ) : 57 – 67 .
  • Wright , J. 1988 . “ Rank Xerox approach to implementation ” . In Proceedings of the International Conference on Total Quality Management , Bedford, , UK : IFS .

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