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Original Articles

Success factors, Weaknesses and myths concerning TQM implementation in Australia

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Pages 245-256 | Published online: 28 Jul 2006

References

  • Eisen , H. and Mulraney , B. 1992 . Impediments to the Adoption of Modern Quality Management Practices , Quality Management Research Unit Publication, Monash University .
  • Goh , T.N. 1992 . Statistical perspectives: realizing statistical competence among technical personnel . Asia Pacific Journal of Quality Management , 1 : 69 – 73 .
  • Hersey , P. and Blanchard , K. 1982 . Management of Organizational Behaviour: Utilizing Human Resources , 149 – 155 . Englewood Cliffs, NJ : Prentice Hall .
  • Mintzberg , H. 1979 . The Structuring of Organizations , 233 Englewood Cliffs, NJ : Prentice Hall .
  • Osborn , R.N. , Hunt , J.G. and Jauch , L.R. 1980 . Organization Theory: An Integrated Approach , 274 – 302 . New York : John Wiley & Sons .
  • Vogel , N.J. and Mills , C.P.J. 1992 . The Australian Quality Awards Criteria—A Blueprint for Organizational Change , (unpublished paper)

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