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Total Quality Management Volume 4, 1993 - Issue 3
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Original Articles

Participation in product and service quality: recent survey evidence from the European Community

Colin Gill Judge Institute of Management Studies, University of Cambridge, UK
&
Hubert Krieger European Foundation for the Improvement of Living and Working Conditions, Dublin, Eire
Pages 261-274 | Published online: 28 Jul 2006

References

  • Collard , R. and Dale , P. 1989 . Personnel Management in Britain , Edited by: Sisson , K. 371 Oxford : Blackwell .
  • Peters , T. and Waterman , R. 1982 . Search of Excellence , New York : Harper & Row .

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