References
- Personal communication.
- Cf. F. Price, 1990, p. 153.
- Out of the Crisis, 1986, p. 21.
- Here we have chosen to talk about the sides of a pyramid. Others talk about cornerstones. Thus the four sides of the pyramid are identical with what are called the four cornerstones in the TQM literature.
- Deming, 1986, p. 5.
- Op. cit., p. 20.
- Interestingly enough, Deming himself called the cycle ‘The Shewhart Cycle’, after W. A. Shewhart, his mentor.
- Deming, 1986, pp. 179–181.
- Op. cit., pp. 180–181.
- Op. cit., p. 88.