References
- Barnard , K. and Harrison , S. 1986 . Labour relations in health services management . Social Science and Medicine , 22 : 1213 – 1228 .
- Bowman , M.P. 1986 . Nursing Management and Education: A Conceptual Approach , London : Croom Helm .
- Cheng , T.C.E. 1972 . A case study of hospital quality assurance . International Journal of Quality and Reliability Management , 9 : 21 – 29 .
- Collard , R. and Dale , B. 1989 . “ Quality circles ” . In Personnel Management in Britain , Edited by: Sisson , K. 356 – 377 . Oxford : Basil Blackwell .
- Dopson , S. 1987 . What should the DGM be doing? . Health Service Journal , 97 : 559
- Fredman , S. and Morris , G. 1989 . The state as employer: setting new example . Personnel Management , August : 25 – 29 .
- Giles , E. and Williams , R. 1991 . Can the personnel department survive quality management? . Personnel Management , April : 28 – 33 .
- Griffiths Report . 1983 . NHS Management Enquiry , London : HMSO .
- Kanji , G.K. 1991 . Education, training, research and consultancy—the way forward for total quality management . Total Quality Management , 2 : 207 – 212 .
- King's Fund . 1988 . Health Finance: Assessing the Options , London : King's Fund Centre .
- Kogure , M. 1992 . Some basic problems of quality assurance in service industries . Total Quality Management , 3 : 9 – 17 .
- MacDonald , M.J. and McCoy , P.A. 1987 . Quality assurance: a dimension of excellence in the NHS . Health Care Management , 2 : 24 – 25 .
- Mailly , S. , Dimmock , S.J. and Sethi , A.S. 1989 . “ Industrial relations in the NHS since 1979 ” . In Industrial Relations in the Public Services , Edited by: Malley . 114 – 155 . London : Routledge .
- Maxwell , R. 1984 . Quality assessment in health . British Medical Journal , 288 : 1470 – 1474 .
- Mitchell , D. and Vousden , M. 1985 . Paige the Oracle . Nursing Mirror , 160 : 7 – 8 .
- Nesbit , P. 1992 . Common barriers to successful total quality management implementation . Quality Forum , 18 : 53 – 55 .
- NHS Management Bulletin . 1986 . Increased awareness of need to improve quality of service to NHS patients . NHS Management Bulletin , 3 : 2
- NHS Management Bulletin . 1988 . Leaving status outside the door: how quality circles help raise the standards of health care . NHS Management Bulletin , 14 : 9
- Patchey , R. 1986 . The Griffiths reorganization of the NHS: Fowlerism by stealth . Critical Social Policy , 15 : 87 – 101 .
- Robinson , J. and Strong , P. 1987 . Professional Nursing Advice After Griffiths: An Interim Report , Coventry : Nursing Policy Studies Centre . University of Warwick
- Robinson , R. and Judge , K. Public Expenditure and the NHS: Trends and Prospects , London : King's Fund Institute . no date
- Shaw , C. 1986a . Quality Assurance: What the Colleges are Doing , London : King's Fund Centre . King's Fund Project Paper No 86/83
- Shaw , C. 1986b . Introducing Quality Assurance , London : King's Fund Quality Assurance Project .
- Searstone , K. 1991 . Total quality management: BS5750 (ISO 9000, EN29000) . Total Quality Management , 2 : 249 – 253 .
- Sloan , D.S.G. 1992 . Health care and the demand for quality . International Journal of Quality and Reliability Management , : 60 – 68 .
- Stewart , J. 1986 . Introducing general managers . Health Care Management , 1 : 15 – 19 .
- Vuori , H. 1982 . Quality Assurance of Health Services: Concepts and Methodology, Public Health in Europe , Copenhagen : WHO Regional Office for Europe .
Public documents and NHS primary sources
- Mercy District Health Authority (1986a) Quality Assurance: An Outline Strategy Paper, February.
- Mercy District Health Authority (1986b) Quality Assurance in Mercy District Health Authoriry: A Consultation Paper, April.
- Mercy District Health Authority (1987) Acute Services Review.
- Grace District Health Authority (1987) Framework far the Development of Quality improvement in Grace District Health Authority.
- Grace District Health Authority (1988a) Providing Health Care for People: Values for Grace District Health Authority.
- Grace District Health Authority (1988b) Quality Initintives UndertAken in Grace District Health Authority.
- Grace District Health Authority (1988c) What is Quality?
- Grace District Health Authority (1988d) Manager's View of Quality.
- Grace District Health Authority (1988e) Reports and Accounts 1987–88.
- Grace District Health Authority (1988f) Quality Improvement: Responses to the Regional Health Authority District Review Meetings on Quality Improvement.
- Grace District Health Authority (1989) Policy Statement and Review of the Operational Plan 1988–89 and Future Plans. January.
- Regional Helath Authority B (1987) Guidelines For District Review Meeting: Quality Improvement.
- Regional Helath Authority B (1988) Regional Commentary-Grace District Health Authority Quality Improvement.