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Original Articles

Total quality management and statistical understanding

Pages 105-114 | Published online: 28 Jul 2006

References

  • Dahlgaard , J.J. , Kristensen , K. and Kanji , G.K. 1993 . Quality cost and total quality management . Total Quality Management , 3 : 211 – 222 .
  • Kanji , G.K. 1990 . Total quality management: the second industrial revolution . Total Quality Management , 1 : 3 – 12 .
  • Kanji , G.K. and Asher , M. 1993 . Total Quality Management Process: A Systematic Approach , Oxford : Carfax Publishing Company .
  • Kristensen , K. , Kanji , G.K. and Dahlgaard , J.J. 1993 . On measurement of customer satisfaction . Total Quality Management , 3 : 123 – 128 .
  • Snee , R.D. 1990 . Statistical thinking and its contribution to total quality . The American Statistician , 44 : 116 – 121 .

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