- AHMAD , K. , VENETTA , J.M. and NAEL , A.A. 1991 . Concepts and attributes of total quality management . Total Quality Management , 2 : 75 – 97 .
- GILTOW , H. , SHELLY , A. and OPPENHEIM , R. 1989 . Tools and Methods for the Implementation of Quality , Boston : Irwin .
- HACKMAN , J.R. and LAWLER , E.E. III . 1971 . Employee reactions to job characteristics . Journal of Applied Psychology Monograph , 55 : 259 – 286 .
- HACKMAN , J.R. and OLDHAM , G.R. 1980 . Work Redesign , Reading, MA : Addison-Wesley .
- LAWLER , F.E. 1973 . Motivation in Work Organizations , Monterey, CA : Brooks .
- LAWTON , R.L. 1989 . Creating a customer-centered culture for service quality . Quality Progress , 22 : 34 – 36 .
- LOCKE , E.A. 1976 . The Nature and Cause of Job Satisfaction. Handbook of Industrial and Organizational Psychology , Chicago : Rand-McNally .
- SMITH , P.C. , KENDALL , L.M. and HULIN , C.L. 1969 . The Measurement of Satisfaction in Work and Retirement , Chicago : Rand-McNally .
- WOLLNER , G.E. 1992 . The law of producing quality . Quality Progress , 25 : 35 – 40 .
Total Quality Management
Volume 6, 1995 - Issue 1