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Original Articles

An innovative approach to make ISO 9000 standards more effective

Pages 67-78 | Published online: 25 Aug 2010

References

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  • KANJI , G.K. 1996 . Implementation and pitfalls of total quality management . Total Quality Management , 7 : 331 – 343 .
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  • KANJI , G.K. and ASHER , M. 1996 . 100 Methods for Total Quality Management , London : Sage .
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  • NAKAJO , T. , HIKIDA , K. and SANADA , F. Effects of ISO 9000 series on quality systems and their performance . Proceedings of International Conference on Quality . October 15-18 , Yokohama .
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