Perceived quality of products: a framework and attributes ranking method

References

• Aaker, David A. 2009. Managing Brand Equity. New York, NY: Simon and Schuster.
   Google Scholar
• Carbon, Claus-Christian. 2015. “Predicting Preferences for Innovative Design: The “Repeated Evaluation Technique”(RET).” GfK Marketing Intelligence Review 7 (2): 34–39. doi: 10.1515/gfkmir-2015-0016
   Google Scholar
• Corbin, Juliet M, and Anselm Strauss. 1990. “Grounded Theory Research: Procedures, Canons, and Evaluative Criteria.” Qualitative Sociology 13 (1): 3–21. doi: 10.1007/BF00988593
   Web of Science ®Google Scholar
• Creswell, John W, and Vicki L. Plano Clark. 2007. Designing and Conducting Mixed Methods Research. Thousand Oaks, CA: Wiley Online Library.
   Google Scholar
• Crosby, Philip B. 1980. Quality Is Free: the Art of Making Quality Certain. New York: McGraw-hill.
   Google Scholar
• Desmet, Pieter MA, and Anna E. Pohlmeyer. 2013. “Positive Design: An Introduction to Design for Subjective Well-Being.” International Journal of Design 7 (3): 5–19.
   Web of Science ®Google Scholar
• Duraiswamy, Vidya, Felician Campean, Steve Harris, and J. Eduardo Munive-Hernandez. 2018. “Development of a Methodology for Robust Evaluation of Perceived Quality of Vehicle Body Panel Gaps.” DS92: Proceedings of the DESIGN 2018 15th international design Conference, May 21–24.
   Google Scholar
• Falk, Björn, Konstantinos Stylidis, Casper Wickman, Rikard Söderberg, and Robert Schmitt. 2017. “Shifting Paradigm: Towards a Comprehensive Understanding of Quality.” DS 87-9 Proceedings of the 21st international Conference on engineering design (ICED 17) Vol 9: Design Education, Vancouver, Canada, August 21–25.
   Google Scholar
• Fenko, Anna, Hendrik NJ. Schifferstein, and Paul Hekkert. 2010. “Shifts in Sensory Dominance Between Various Stages of User–Product Interactions.” Applied Ergonomics 41 (1): 34–40. doi: 10.1016/j.apergo.2009.03.007
   PubMed Web of Science ®Google Scholar
• Forslund, Karin, Mari Anne Karlsson, and Rikard Söderberg. 2013. “Impacts of Geometrical Manufacturing Quality on the Visual Product Experience.” International Journal of Design 7 (1): 69–84.
   Web of Science ®Google Scholar
• Garvin, David A. 1984. “Product Quality: An Important Strategic Weapon.” Business Horizons 27 (3): 40–43. doi: 10.1016/0007-6813(84)90024-7
   Web of Science ®Google Scholar
• Gilmore, Harold L. 1974. “Product Conformance Cost.” Quality Progress 7 (5): 16–19.
   Google Scholar
• Glaser, Barney G. 1992. Basics of Grounded Theory Analysis: Emergence vs Forcing. Mill Valley, CA: Sociology press.
   Google Scholar
• Golder, Peter N., Debanjan Mitra, and Christine Moorman. 2012. “What is Quality? An Integrative Framework of Processes and States.” Journal of Marketing 76 (4): 1–23. doi: 10.1509/jm.09.0416
   Web of Science ®Google Scholar
• Hazen, Benjamin T., Christopher A. Boone, Yacan Wang, and Kuan Siew Khor. 2017. “Perceived Quality of Remanufactured Products: Construct and Measure Development.” Journal of Cleaner Production 142: 716–726. doi: 10.1016/j.jclepro.2016.05.099
   Web of Science ®Google Scholar
• Hoffenson, Steven, Andreas Dagman, and Rikard Söderberg. 2015. “Visual Quality and Sustainability Considerations in Tolerance Optimization: A Market-Based Approach.” International Journal of Production Economics 168: 167–180. doi: 10.1016/j.ijpe.2015.06.023
   Web of Science ®Google Scholar
• Howard, T. J., T. Eifler, S. N. Pedersen, S. M. Göhler, S. M. Boorla, and M. E. Christensen. 2017. “The Variation Management Framework (VMF): A Unifying Graphical Representation of Robust Design.” Quality Engineering 29 (4): 563–572. doi:10.1080/08982112.2016.1272121.
   Web of Science ®Google Scholar
• Jordan, Patrick W. 2002. Designing Pleasurable Products: An Introduction to the new Human Factors. London: CRC press.
   Google Scholar
• Kano, Noriaki, Nobuhiko Seraku, Fumio Takahashi, and Shinichi Tsuji. 1984. “Attractive Quality and Must-Be Quality.” Journal of the Japanese Society for Quality Control 14 (2): 147–156.
   Google Scholar
• Krippendorff, K. 2013. Content Analysis: An Introduction to its Methodology. Thousand Oaks, CA: Sage.
   Google Scholar
• Li, Li, Fei Liu, and Congbo Li. 2014. “Customer Satisfaction Evaluation Method for Customized Product Development Using Entropy Weight and Analytic Hierarchy Process.” Computers & Industrial Engineering 77: 80–87. doi: 10.1016/j.cie.2014.09.009
   Web of Science ®Google Scholar
• Liem, Andre, S. Abidin, and Anders Warell. 2009. “Designers’ Perceptions of Typical Characteristics of Form Treatment in Automobile Styling.” In 5th International Workshop on Design & Semantics of Form and Movement, DesForm.
   Google Scholar
• Louviere, Jordan J. 1993. “The Best-Worst or Maximum Difference Measurement Model: Applications to Behavioral Research in Marketing.” The American marketing association’s behavioral research Conference Phoenix, Arizona.
   Google Scholar
• Louviere, Jordan J., and Towhidul Islam. 2008. “A Comparison of Importance Weights and Willingness-to-pay Measures Derived From Choice-Based Conjoint, Constant Sum Scales and Best–Worst Scaling.” Journal of Business Research 61 (9): 903–911. doi: 10.1016/j.jbusres.2006.11.010
   Web of Science ®Google Scholar
• Marley, Anthony AJ, and Jordan J Louviere. 2005. “Some Probabilistic Models of Best, Worst, and Best–Worst Choices.” Journal of Mathematical Psychology 49 (6): 464–480. doi: 10.1016/j.jmp.2005.05.003
   Web of Science ®Google Scholar
• Mitra, Debanjan, and Peter N Golder. 2006. “How Does Objective Quality Affect Perceived Quality? Short-Term Effects, Long-Term Effects, and Asymmetries.” Marketing Science 25 (3): 230–247. doi: 10.1287/mksc.1050.0175
   Web of Science ®Google Scholar
• Nagamachi, Mitsuo. 1995. “Kansei Engineering: A new Ergonomic Consumer-Oriented Technology for Product Development.” International Journal of Industrial Ergonomics 15 (1): 3–11. doi: 10.1016/0169-8141(94)00052-5
   Web of Science ®Google Scholar
• Newell, Fiona N. 2004. “Cross-Modal Object Recognition.” In The Handbook of Multisensory Processes, edited by Gemma Calvert and Charles Spence, 123–139. Cambridge, MA: MIT Press.
   Google Scholar
• Nordgren, Andreas Kjell, and Hideki Aoyama. 2007. “Implicit Shape Parameterization for Kansei Design Methodology.” Journal of Advanced Mechanical Design, Systems, and Manufacturing 1 (4): 442–452. doi: 10.1299/jamdsm.1.442
   Web of Science ®Google Scholar
• Olson, Jerry C., and Jacob Jacoby. 1972. “Cue Utilization in the Quality Perception Process.” ACR Special Volumes 167–179.
   Google Scholar
• Orme, B. 2005. “MaxDiff System Technical Paper.” Sawtooth Software Research Paper Series. http://www.sawtoothsoftware.com.
   Google Scholar
• Pan, Yanxin, Alex Burnap, Ye Liu, Honglak Lee, Richard Gonzalez, and Panos Papalambros. 2016. “A Quantitative Model for Identifying Regions of Design Visual Attraction and Application to Automobile Styling.” Proceedings of the 2016 international design Conference, May 16–19.
   Google Scholar
• Pedersen, Søren Nygaard. 2017. Perceptual Robust Design. Lyngby, Denmark: Technical University of Denmark (DTU).
   Google Scholar
• Pedersen, Søren Nygaard, Martin E. Christensen, and Thomas J Howard. 2016. “Robust Design Requirements Specification: a Quantitative Method for Requirements Development Using Quality Loss Functions.” Journal of Engineering Design 27 (8): 544–567. doi: 10.1080/09544828.2016.1183163
   Web of Science ®Google Scholar
• Pedersen, Kjartan, Jan Emblemsvag, Reid Bailey, Janet K. Allen, and Farrokh Mistree. 2000. “Validating Design Methods and Research: the Validation Square.” ASME Design Engineering Technical Conferences, September 10–14, page 1–12.
   Google Scholar
• Peterson, Jordan B. 2018. 12 Rules for Life: An Antidote to Chaos. Toronto: Random House Canada.
   Google Scholar
• QSR Nvivo [Computer program]. Accessed December 29, 2018. https://www.qsrinternational.com/nvivo/home.
   Google Scholar
• Reeves, Carol A, and David A. Bednar. 1994. “Defining Quality: Alternatives and Implications.” Academy of Management Review 19 (3): 419–445. doi: 10.5465/amr.1994.9412271805
   Web of Science ®Google Scholar
• Saaty, Thomas L. 1990. “How to Make a Decision: The Analytic Hierarchy Process.” European Journal of Operational Research 48 (1): 9–26. doi: 10.1016/0377-2217(90)90057-I
   Web of Science ®Google Scholar
• Sawtooth Software [Computer program]. Accessed December 14, 2018. https://www.sawtoothsoftware.com.
   Google Scholar
• Sawtooth Software, Inc. 2008. The CBC System for Choice-based Conjoint Analysis. Technical Report. Sawtooth Software, Sequim, WA, USA, June.
   Google Scholar
• Schütte, Simon. 2002. “Designing Feelings into Products: Integrating kansei Engineering Methodology in Product Development.” PhD diss., Institutionen för konstruktions-och produktionsteknik.
   Google Scholar
• Skou, Niels Peter, and Anders V. Munch. 2016. “New Nordic and Scandinavian Retro: Reassessment of Values and Aesthetics in Contemporary Nordic Design.” Journal of Aesthetics & Culture 8 (1): 1–12. doi: 10.3402/jac.v8.32573
   Google Scholar
• Smil, Vaclav. 2017. Energy: a Beginner's Guide. London: Oneworld Publications.
   Google Scholar
• Söderberg, Rikard, and Lars Lindkvist. 1999. “Computer Aided Assembly Robustness Evaluation.” Journal of Engineering Design 10 (2): 165–181. doi: 10.1080/095448299261371
   Web of Science ®Google Scholar
• Steenkamp, Jan-Benedict EM. 1990. “Conceptual Model of the Quality Perception Process.” Journal of Business Research 21 (4): 309–333. doi: 10.1016/0148-2963(90)90019-A
   Web of Science ®Google Scholar
• Stylidis, Konstantinos, Alexander Burnap, Monica Rossi, Casper Wickman, Rikard Söderberg, and Panos Y. Papalambros. 2016. “A Preliminary Study of Trends in Perceived Quality Design Attributes in the Automotive Luxury Market Segment.” DS 84: Proceedings of the DESIGN 2016 14th international design Conference, May 16–19 , page 2189–2196.
   Google Scholar
• Stylidis, Kostas, Andreas Dagman, Håkan Almius, Liang Gong, and Rikard Söderberg. 2019. “Perceived Quality Evaluation with the Use of Extended Reality.” In Proceedings of the Design Society: International Conference on Engineering Design, 1993–2002. Cambridge: Cambridge University Press.
   Google Scholar
• Stylidis, Konstantinos, Steven Hoffenson, Casper Wickman, Mikael Söderman, and Rikard Söderberg. 2014. “Corporate and Customer Understanding of Core Values Regarding Perceived Quality: Case Studies on Volvo Car Group and Volvo Group Truck Technology.” Procedia CIRP 21: 171–176. doi: 10.1016/j.procir.2014.03.144
   Google Scholar
• Stylidis, Konstantinos, Casper Wickman, and Rikard Söderberg. 2015. “Defining Perceived Quality in the Automotive Industry: An Engineering Approach.” Procedia CIRP 36: 165–170. doi: 10.1016/j.procir.2015.01.076
   Google Scholar
• Taguchi, Genichi, Subir Chowdhury, and Yuin Wu. 2005. Taguchi’s Quality Engineering Handbook. Hoboken, NJ: Wiley.
   Google Scholar
• Wagersten, Ola, Karin Forslund, Casper Wickman, and Rikard Söderberg. 2011. “A Framework for Non-Nominal Visualization and Perceived Quality Evaluation.” In ASME 2011 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference, 739–748. Washington, DC: American Society of Mechanical Engineers.
   Google Scholar
• Waltersdorfer, Gregor, Kilian Gericke, and Lucienne Blessing. 2015. “Fostering Sustainable User Behaviour: Exploring Meaning and its Creation in Products and Services.” In The Value of Design Research, Proceedings of the 11th International Conference of the European Academy of Design, 1–14. Boulogne Billancourt, France: Sheffield Hallam University.
   Google Scholar
• Wickman, Casper, and Rikard Söderberg. 2007. “Perception of Gap and Flush in Virtual Environments.” Journal of Engineering Design 18 (2): 175–193. doi:10.1080/09544820600751023.
   Web of Science ®Google Scholar
• Wiesner, Martin, and Sándor Vajna. 2018. “Conception of a Crowdsourcing Tool to Support Industrial Design Decisions.” DS92: Proceedings of the DESIGN 2018 15th International Design Conference, May 21–24.
   Google Scholar
• Yin, Robert K. 2013. Case Study Research: Design and Methods. London: Sage publications.
   Google Scholar
• Zeithaml, Valarie A. 1988. “Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence.” Journal of Marketing 52: 2–22. doi: 10.1177/002224298805200302
   Web of Science ®Google Scholar
• Zöller, Susan Gretchen, and Sandro Wartzack. 2017. “Considering Users’ Emotions in Product Development Processes and the Need to Design for Attitudes.” In Emotional Engineering, Vol. 5, 69–97. Cham: Springer.
   Google Scholar