References
- Abell , P. 1992 . “ Is Rational Choice Theory a Rational Choice of Theory? ” . In Rational Choice Theory , Edited by: Coleman , J.S. and Farraro , T.J. Newbury Park , California : Sage .
- Allen , N.J. and Meyer , J.P . 1990 . The Measurement and Antecedents of Affective, Continuance, and Normative Commitment to the Organization . Journal of Occupational Psychology , 63 : 1 – 18 .
- Arthur , J.B. 1994 . “ Effects of Human Resource Systems on Manufacturing Performance and Turnover ” . In Academy of Management Review Vol. 37 , 670 – 687 .
- Lawler , E. Spring 1992 . “ The Empowerment of Service Workers ” . In Sloun Management Review Spring , 31 – 39 .
- Bowen , D. , Siehl , C. and Schneider , B. 1989 . “ A Framework for Analyzing Customer Service Orientation in Manufacturing ” . In Academy of Management Review , 1 Vol. 14 , 75 – 95 .
- Buchanan , B. 1974 . “ Building Organizational Commitment: The Socialization of Managers in Work Organizations ” . In Administrative Science Quarterly Vol. 19 , 533 – 546 .
- Coleman , J.S. 1990 . Foundations of Social Theory , Cambridge , Massachusetts : Harvard University Press .
- Cook , J. and Wall , T. 1980 . New Work Attitude Measures of Trust, Organizational Commitment and Personal Need Non-fulfilment . Journal of Occupational Psychology , 53 : 39 – 52 .
- Crosby , P.B. 1979 . Quality is Free , New York : McGraw-Hill .
- Dcan , J.W. and Bowen , D.E. 1994 . “ Management Theory and Total Quality Management: Improving Research and Practice Through Theory Development ” . In Acadenty of Management Review Vol. 19 , 392 – 418 .
- Etzioni , A. 1988 . The Moral Dimension: Toward a New Economic , The Free Press .
- Fernie, S. and Metcalf, D. (1995)‘Participation, Contingency Pay, Representation and Workplace Performance: Evidence from Great Britain’, Centre for Economic Performance Discussion Paper No. 232, April.
- Gambetta , D. 1988 . “ Can we Trust Trust? ” . In Trust: Making and Breaking Cooperative Relaltions , Edited by: Gambctta , D. New York : Blackwell .
- Guest , D. 1987 . Human Resource Management and Industrial Relations . Journal of Management studies , 24 ( 5 ) : 503 – 521 .
- Guest , D. and Hoque , K. 1994 . The Good, the Bad and the Ugly: Employment Relations in New Non-union Workplaces . Human Resource Management Journal , 5 ( 1 ) : 1 – 14 .
- Hammer , W.C. 1991 . “ Reinforcement Theory and Contingency Management in Organizational Settings ” . In Motivation ccnd Work Behavior , Edited by: Steers , R.M. and Porter , L.W. New York : McGraw-Hill .
- Heskett , J. 1987 . Lessons in the Services Sector . Harvard Business Review , 87 ( 2 ) : 118 – 126 .
- Hill , S. and Wilknson , A. 1995 . “ In Search of TQM ” . In Employee Relations Vol. 17 ,
- Hosmer , L.T. 1995 . “ Trust: The Connecting Link Between Organizational Theory and Philosophical Ethies ” . In Academy of Management Review , 2 Vol. 20 , 379 – 403 .
- Kelley , S.W. 1992 . Developing Customer Orientation among Service Employees . Joltrnal of the Academy of Marketing Science , 21 ( 1 ) : 27 – 36 .
- Latham , G.P. and Locke , E.A. 1991 . “ Goal-setting: A Motivational Technique that Works ” . In Motivation and Work Behavior , Edited by: Steers , R.M. and Porter , L.W. New York : McGraw-Hill .
- Lincoln , J.R. and Kalleberg , A.L. 1990 . Culture. Control and Commitment , Cambridge : Cambridge University Press .
- Marini , M.M. 1992 . “ The Role of Models of Purposive Action in Sociology ” . In Rational Choice Theory: Advocacy and Critiqlte , Edited by: Coleman , J.S. and Farraro , T.J. Newbury Park , California : Sage .
- Mathieu , J.E. and Zajac , D.M. 1990 . “ A Review and Meta-analysis of the Antecedents, Correlates and Consequences of Organizational Commitmcnt ” . In Psychological Bulletin Vol. 108 , 171 – 194 .
- Mowday , R.T. , Porter , L.W. and Steers. R.M. 1982 . Employee-Organizational Linkages: The Psychology of Commitment, Absenteeism, and Turnover , New York : Academic Press .
- Peters , T. 1987 . Thriving on Chaos , New York : Knopf .
- Piore , M.J. and Sabel , C.E. 1984 . The Second Industrial Divide , New York : Basic Books .
- Porter , L.W. and Lawler , E.E. 1968 . Managerial Attitudes and Performance , Homewood , Illinois : Dorsey Press .
- Price , J.L. , Mueller , C.W. and Currivan , D.B. 1992 . “ Study of Teacher Turnover in the Chicago Public Schools ” . mimeo : University of Iowa .
- Saxe , R. and Weiss , B. 1982 . The SOCO Scale: A Measure of Customer Orientation of Salespeople . Journal of Marketing , 19 : 343 – 351 .
- Schlesinger. L. and Heskett , J. Spring 1991 . “ Breaking the Cycle of Failure in Services ” . In Sloan Management Review Spring ,
- Waldman , D. 1994 . “ The Contributions of Total Quality Management to a Theory of Work Performance ” . In Academy of Management Review Vol. 19 , 510 – 536 .