Retaillance: a conceptual framework and review of surveillance in retail

References

• Baker, J. 1986. “The Role of the Enviornment in Marketing Services: The Consumer Perspective.” In The Services Challenge: Integrating for Competitive Advantage, ed. J. A. Czepiel, C. A. Congram, and J. Shanahan, 79–84. Chicago: American Marketing Association Proceedings Series.
   Google Scholar
• Barnes, S. B. 2006. “A Privacy Paradox : Social Networking in the United States | Barnes.” First Monday 11 (9). doi:10.5210/fm.v11i9.1394
   Google Scholar
• Beck, A., and W. Palmer. 2009. “Understanding Shrinkage.” In New Loss Prevention: Redefining Shrinkage Management, edited by Adrian Beck and Walter Palmer, 60–83. UK: Palgrave Macmillan.
   Google Scholar
• Betzing, J. H., A. Q. M. Hoang, and J. Becker. 2018. “In-store Technologies in the Retail Servicescape.” In MKWI 2018 - Multikonferenz Wirtschaftsinformatik, 1671–1682. Luneburg, Germany. March 2018. https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&ved=2ahUKEwierPG5iZfuAhXFZs0KHcmKDiUQFjAAegQIBBAC&url=https%3A%2F%2Fmkwi2018.leuphana.de%2Fwp-content%2Fuploads%2FMKWI_3.pdf&usg=AOvVaw0h1z_Txw2slLYtK-a6Ir7i.
   Google Scholar
• Bonfanti, A. 2014. “A Dilemma for Retailers: How to Make Store Surveillance Secure and Appealing to Shoppers.” In Handbook of Research on Retailer-Consumer Relationship Development, ed. F. Musso and E. Druica, 297–317,  Hershey, PA: Business Science Reference (an imprint of IGI Global).
   Google Scholar
• Brough, A. R., and K. D. Martin. 2020. “Consumer Privacy during (And After) the COVID-19 Pandemic.” Journal of Public Policy and Marketing 1–3. doi:10.1177/0743915620929999.
   Google Scholar
• Cardone, C., and R. Hayes. 2012. “Shoplifter Perceptions of Store Environments: An Analysis of How Physical Cues in the Retail Interior Shape Shoplifter Behavior.” Journal of Applied Security Research 7 (1): 22–58. doi:10.1080/19361610.2012.631178.
   Google Scholar
• Clarke III, I., and T. B. Flaherty. 2008. “RFID and Consumer Privacy.” Journal of Internet Commerce 7 (4): 513–527. doi:10.1080/15332860802507370.
   Google Scholar
• Clarke, R. A. 1988. “Information Technology and Dataveillance.” Communications of the ACM 31 (5): 498–518. doi:10.1145/42411.42413.
   Web of Science ®Google Scholar
• CMA. (2020a, May 20). “Privacy Legislation Comparison Chart: PIPEDA, CASL, GDPR and CCPA.” Retrieved 20 November 2020, from https://www.the-cma.org/regulatory/resource-links
   Google Scholar
• CMA. (2020b, November 17). “Canada Introduces New Privacy Legislation.” Here is what marketers need to know. Retrieved 20 November 2020, from https://www.the-cma.org/about/blog/canada-introduces-new-privacy-legislation
   Google Scholar
• Coles, R., and M. J. Kirwan, Eds.. 2011. Food and Beverage Packaging Technology. 2nd ed. ed. Ames, Iowa: Wiley-Blackwell.
   Google Scholar
• Culnan, M. J., and R. J. Bies. 2003. “Consumer Privacy: Balancing Economic and Justice Considerations.” Journal of Social Issues 59 (2): 323–342. doi:10.1111/1540-4560.00067.
   Web of Science ®Google Scholar
• Dandeker, C. 1990. Surveillance, Power and Modernity: Bureaucracy and Discipline from 1700 to the Present Day. Padstow, Cornwall: Polity Press.
   Google Scholar
• Dawson, S. 1993. „Consumer Responses to Electronic Article Surveillance Alarms.„ Journal of Retailing 69 (3): 353–62. doi:10.1016/0022-4359(93)90011-7
   Web of Science ®Google Scholar
• Ekos Research Associates, I. 2009. Canadians and Privacy: Final Report. Ottawa, ON.
   Google Scholar
• Esmark, C. L., S. M. Noble, and M. J. Breazeale. 2017. “I’ll Be Watching You: Shoppers’ Reactions to Perceptions of Being Watched by Employees.” Journal of Retailing 93 (3): 336–349. doi:10.1016/j.jretai.2017.04.005.
   Web of Science ®Google Scholar
• Farrington, D., S. Bowen, A. Buckle, T. Burns-Howell, and John B. 1993. “An Experiment on the Prevention of Shoplifting.” Crime Prevention Studies 1: 93–119.
   Google Scholar
• Ferracuti, N., C. Norscini, E. Frontoni, P. Gabellini, M. Paolanti, and V. Placidi. 2019. “A Business Application of RTLS Technology in Intelligent Retail Environment: Defining the Shopper’s Preferred Path and Its Segmentation.” Journal of Retailing and Consumer Services 47: 184–194. doi:10.1016/j.jretconser.2018.11.005.
   Web of Science ®Google Scholar
• Fuchs, C. 2014. “Capitalism or Information Society?” In Digital Labour and Karl Marx, edited by Christian Fuchs, 135–152. New York, NY: Routledge.
   Google Scholar
• Gotlieb, C. C. 1996. “Privacy: A Oncept Whose Time Has Come and Gone.” In Computers, Surveillance, and Privacy, ed. D. Lyon and E. Zureik, 156–171. Minneapolis: University of Minnesota Press.
   Google Scholar
• Grenville, A. 2010. “Shunning Surveillance or Welcoming the Watcher? Exploring How People Traverse the Path of Resistance.” In Surveillance, Privacy, and the Globalization of Personal Information, ed. E. Zureik, L. L. H. Stalker, E. Smith, D. Lyon, and Y. E. Chan, 70–83. Montreal, Ithaca: McGill-Queen’s University Press.
   Google Scholar
• Grewal, D, S M. Noble, A L. Roggeveen, and J. Nordfalt. 2020. “The Future of In-Store Technology.” Journal of the Academy of Marketing Science 48: 96–113. doi:10.1007/s11747-019-00697–z
   Google Scholar
• Gruske, C. (1999, February 11). “On-line Air Miles Files Left Accessible.” Retrieved 8 July 2018, from https://www.itworldcanada.com/article/on-line-air-miles-files-left-accessible/35719
   Google Scholar
• Haggerty, K. D., and R. V. Ericson. 2006. “The New Politics of Surveillance and Visibility.” In The New Politics of Surveillance and Visibility, ed. K. D. Haggerty and R. V. Ericson, 3–25. Toronto: University of Toronto Press.
   Google Scholar
• Handford, M. 1994. “Electronic Tagging in Action: A Case Study in Retailing.” In Crime at Work: Vol. 1: Studies in Security and Crime Prevention, edited by Martin Gill, 173–85. Perpetuity Press Ltd
   Google Scholar
• Hossain, Muhammad Muazzem, and Victor R. Prybutok. 2008. “Consumer Acceptance of RFID Technology: An Exploratory Study.” IEEE Transactions on Engineering Management 55 (2): 316–28
   Web of Science ®Google Scholar
• Huey, L. 2009. “Subverting Surveillance Systems: Access to Information Mechanisms as Tools of Counter-surveillance.” In Surveillnace: Power, Problems, and Politics, ed. S. P. Hier and J. Greenberg, 219–235. Vancouver: UBC Press.
   Google Scholar
• Hull, G. 2015. “Successful Failure: What Foucault Can Teach Us about Privacy Self-management in a World of Facebook and Big Data.” Ethics and Information Technology 17 (2): 89–101. doi:10.1007/s10676-015-9363-z.
   Web of Science ®Google Scholar
• Hulland, J., and M. B. Houston. 2020. “Why Systematic Review Papers and Meta-analyses Matter: An Introduction to the Special Issue on Generalizations in Marketing.” Journal of the Academy of Marketing Science 48 (3): 351–359. doi:10.1007/s11747-020-00721-7.
   Web of Science ®Google Scholar
• Kaitlyn, T. (2018). “Wouldn’t It Be Better if Self-checkout Just Died?” Retrieved 19 July 2019, from https://www.vox.com/the-goods/2018/10/2/17923050/self-checkout-amazon-walmart-automation-jobs-surveillance
   Google Scholar
• Kajalo, S., and A. Lindblom. 2010. “How Retail Entrepreneurs Perceive the Link between Surveillance, Feeling of Security, and Competitiveness of the Retail Store? A Structural Model Approach.” Journal of Retailing and Consumer Services 17 (4): 300–305. doi:10.1016/j.jretconser.2010.03.001.
   Google Scholar
• Kajalo, S., and A. Lindblom. 2011. “An Empirical Analysis of Retail Entrepreneurs’ Approaches to Prevent Shoplifting.” Security Journal 24 (4): 269–282. doi:10.1057/sj.2010.3.
   Web of Science ®Google Scholar
• Kajalo, S., and A. Lindblom. 2016. “The Role of Formal and Informal Surveillance in Creating a Safe and Entertaining Retail Enviornment.” Facilities 34 (3/4): 219–232. doi:10.1108/F-06-2014-0055.
   Web of Science ®Google Scholar
• Kerr, I., and J. Barrigar. 2012. “Privacy, Identity and Anonymity.” In Routledge Handbook of Surveillance Studies, ed. K. Ball, K. Haggerty, and D. Lyon, 386–394. Oxon: Routledge.
   Google Scholar
• Klein, A., and E. Felten (2020, April 4). “The 9/11 Playbook for Protecting Privacy.” Retrieved 22 July 2020, from https://www.politico.com/news/agenda/2020/04/04/9-11-playbook-coronavirus-privacy-164510
   Google Scholar
• Lace, S. 2005. “The New Personal Information Agenda.” In The Glass Consumer: Life in a Surveillance Society, ed. S. Lace, 207–246. Bristol: Policy Press/National Consumer Council.
   Google Scholar
• Lazaris, C., A. Vrechopoulous, K. Fraidaki, and G. Doukidis (2014). “Exploring the “Omnichannel” Shopper Behaviour.” In AMA SERVSIG 2014, International Service Research Conference. Thessaloniki, Greece. doi:10.13140/2.1.1278.2089.
   Google Scholar
• Lee, G, R. C. Hollinger, and D A. Dabney. 1999. “The Relationship between Crime and Private Security at US Shopping Centers.” American Journal of Criminal Justice 23 (2): 157–77. https://doi.org/10.1007/bf02887270
   Google Scholar
• Lin, B., D. A. Hastings, and C. Martin. 1994. “Shoplifting in Retail Clothing Outlets: An Exploratory Research.” International Journal of Retail & Distribution Management 22 (7): 24–29. doi:10.1108/09590559410069909.
   Google Scholar
• Lindblom, A., and S. Kajalo. 2011. “The Use and Effectiveness of Formal and Informal Surveillance in Reducing Shoplifting: A Survey in Sweden, Norway and Finland.” The International Review of Retail, Distribution and Consumer Research 21 (2): 111–128. doi:10.1080/09593969.2011.562677.
   Google Scholar
• Lyon, D. 1998. The Information Society: Issues and Illusions. Malden, MA: Polity Press.
   Google Scholar
• Lyon, D. 2001. Surveillance Society. Buckingham: Open University Press.
   Google Scholar
• Lyon, D. 2003. “Surveillance Technology and Surveillance Society.” In Modernity and Technology, ed. T. J. Misa, P. Brey, and A. Feenberg, 161–184. Cambridge: Massachusetts Institute of Technology.
   Google Scholar
• Lyon, D. 2007. Surveillance Studies: An Overview. Cambridge, UK: Polity Press.
   Google Scholar
• Lyon, D. 2008. “Surveillance Society.” In Talk for Festival Del Diritto, Piacenza, Italia. September 28, 2008. http://www.festivaldeldiritto.it/2008/pdf/interventi/david_lyon.pdf.
   Google Scholar
• Macdonell, B. (2020, August 3). “Contact Tracing Information at Ontario Bars, Restaurants Raises Privacy Concerns.” CTV News.
   Google Scholar
• Mann, S. 1997. “Smart Clothing : The Wearabte Computer and wearCam.” Personal Technologies 1 (1): 21–27. doi:10.1007/BF01317885.
   Google Scholar
• Mann, S. (1998). “WEARABLE COMPUTING as Means for PERSONAL EMPOWERMENT.” In Keynote Address for The First International Conference on Wearable Computing, ICWC-98, May 12–-13, Fairfax VA (pp. 1–8).
   Google Scholar
• Mann, S. (2004). ““Sousveillance”: Inverse Surveillance in Multimedia Imaging.” In Proceedings of the 12th ACM International Conference on Multimedia (pp. 620–627). New York, USA. doi:10.1145/1027527.1027673.
   Google Scholar
• Mann, S. 2009. ShootingBack (Trailer). YouTube. https://www.youtube.com/watch?v=7QD5YDJ2NYU
   Google Scholar
• Mann, S. (2012). “How McDonaldized Surveillance Creates a Monopoly on Sight that Chills AR and Smartphone Development.” Retrieved from https://www.webcitation.org/6Cb7y7KRb?url=http://wearcam.org/mcveillance.pdf
   Google Scholar
• Mann, S., J. Nolan, and B. Wellman. 2003. “Sousveillance : Inventing and Using Wearable Computing Devices for Data Collection in Surveillance Environments.” Surveillance & Society 1 (3): 331–355. doi:10.24908/ss.v1i3.3344.
   Google Scholar
• Marabelli, M., and S. Newell. 2014. “Knowing, Power and Materiality: A Critical Review and Reconceptualization of Absorptive Capacity.” International Journal of Management Reviews 16 (4): 479–499. doi:10.1111/ijmr.12031.
   Web of Science ®Google Scholar
• Margulis, A, H. Boeck, and M. Laroche. 2019. “Connecting with Consumers Using Ubiquitous Technology: A New Model to Forecast Consumer Reaction.” Journal of Business Research 121: 448–60. doi:10.1016/j.jbusres.2019.04.019
   Google Scholar
• Marx, G. T. 2003. “A Tack in the Shoe : Neutralizing and Resisting the New Surveillance.” Journal of Social Issues 59 (2): 369–390. doi:10.1111/1540-4560.00069.
   Web of Science ®Google Scholar
• Marx, G. T. 2012. “Preface: “Your Papers Please”: Personal and Professional Encounters with Surveillance.” In Routledge Handbook of Surveillance Studies, ed. K. Ball, K. Haggerty, and D. Lyon, xx–xxxi. Oxon: Routledge.
   Google Scholar
• Marx, G. T. 2016. Windows into the Soul: Surveillance and Society in an Age of High Technology. Chicago: University of Chicago Press.
   Google Scholar
• Moe, E. (2020, July 15). “Video Technologies Help Retailers Deliver a Safe In-store Shopping Experience in the Age of COVID-19.” Retrieved 16 September 2020, from https://www.securitymagazine.com/articles/92836-video-technologies-help-retailers-deliver-a-safe-in-store-shopping-experience-in-the-age-of-covid-19
   Google Scholar
• Monahan, T. 2006. “Counter-surveillance as Political Intervention?” Social Semiotics 16 (4): 515–534. doi:10.1080/10350330601019769.
   Google Scholar
• Office of the Privacy Commissioner of Canada. (n.d.). Retrieved 23 July 2018, from https://www.priv.gc.ca/en/for-individuals/
   Google Scholar
• Ouellette, J. (2020, July 21). “How Thermal Imaging Cameras Will Help Facilities Reopen in a COVID-19 World.” Retrieved 16 September 2020, from https://www.securitymagazine.com/articles/92873-how-thermal-imaging-cameras-will-help-facilities-reopen-in-a-covid-19-world
   Google Scholar
• Overstreet, J., and R. Clodfelter. 1995. “Safety and Security Concerns of Shopping Center Customers and the Effect of These Concerns on Shopping Behavior.” Journal of Shopping Center Research 2: 91–109.
   Google Scholar
• Pandolph, S. (2017, October 26). “Shoppers Expect More Personalization.” Business Insider.
   Google Scholar
• Pantano, E., G. Pizzi, D. Scarpi, and C. Dennis. 2020. “Competing during a Pandemic? Retailers’ Ups and Downs during the COVID-19 Outbreak.” Journal of Business Research 116: 209–213. doi:10.1016/j.jbusres.2020.05.036.
   PubMed Web of Science ®Google Scholar
• Paolanti, M., R. Pietrini, A. Mancini, E. Frontoni, and P. Zingaretti. 2020. “Deep Understanding of Shopper Behaviours and Interactions Using RGB-D Vision.” Machine Vision and Applications 31 (66). doi:10.1007/s00138-020-01118-w.
   Google Scholar
• Paul, J., and A. R. Criado. 2020. “The Art of Writing Literature Review: What Do We Know and What Do We Need to Know?” International Business Review 29 (4): 101717. doi:10.1016/j.ibusrev.2020.101717.
   Web of Science ®Google Scholar
• Peek-Asa, Corinne, Carri Casteel, Jess F. Kraus, and Paul Whitten. 2006. “Employee and Customer Injury during Violent Crimes in Retail and Service Businesses.” American Journal of Public Health 96 (10): 1867–72. doi:10.2105/AJPH.2005.071365
   PubMed Web of Science ®Google Scholar
• Phillips, S., A. Alexander, and G. Shaw. 2005. “Consumer Misbehavior: The Rise of Self-service Grocery Retailing and Shoplifting in the United Kingdom C. 1950–-1970.” Journal of Macromarketing 25 (1): 66–75. doi:10.1177/0276146705275715.
   Google Scholar
• Pretious, M, R. Stewart, and D. Logan. 1995. “Retail Security: A Survey of Methods and Management in Dundee.” International Journal of Retail & Distribution Management 23 (9): 28–35. doi:10.1108/09590559510098681
   Google Scholar
• Pridmore, J. 2010. “Loyalty Ambivalence in the United States and Canada: The GDP Survey, the Focus Groups, and the Context of Those Wonderfuly Intrusive Loyalty Cards.” In Surveillance, Privacy, and the Globalization of Personal Information, ed. E. Zureik, L. L. H. Stalker, E. Smith, D. Lyon, and Y. E. Chan, 295–309. Montreal, Ithaca: McGill-Queen’s University Press.
   Google Scholar
• Rainie, L., and M. Duggan. 2016. Privacy and Information Sharing.  Pew Research Center: Internet and Technology.. http://www.pewinternet.org/2016/01/14/privacy-and-information-sharing/.
   Google Scholar
• Redfeam, S. (2006, April 11). “Prophylactic Measures.” Washington Post.
   Google Scholar
• Retailer’s Guide. Vol. 1.1. 2018. BDO (Binder Dijker Otte) and RCC (Retail Council of Canada). 2018. https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&ved=2ahUKEwigjPjmudnoAhVFHc0KHZp2C2IQFjAAegQIARAB&url=https%3A%2F%2Fwww.retailcouncil.org%2Fwp-content%2Fuploads%2F2018%2F09%2FBDO_-Retailers_Guide_0.pdf&usg=AOvVaw3pzeJamFIndMWvqcNFR82A.
   Google Scholar
• Rhee, J. (1999). “Mirroring Medusa : Counterveillance in ShootingBack.” In IEEE International Conference on Information Visualization (Cat. No. PR00210) (pp. 1–5). London, UK: IEEE. doi:10.1109/IV.1999.781589.
   Google Scholar
• Romele, A., F. Gallino, C. Emmenegger, and D. Gorgone. 2017. “Panopticism Is Not Enough: Social Media as Technologies of Voluntary Servitude.” Surveillance & Society 15 (2): 204–221. doi:10.24908/ss.v15i2.6021.
   Web of Science ®Google Scholar
• Rosenbloom, S. (2010, March). “In Bid to Sway Sales, Cameras Track Shoppers.” The New York Times.
   Google Scholar
• Samat, S., A. Acquisti, and L. Babcock (2017). “Raise the Curtains : The Effect of Awareness about Targeting on Consumer Attitudes and Purchase Intentions.” In Thirteenth Symposium on Usable Privacy and Security (SOUPS 2017) (pp. 299–318). Santa Clara, CA.
   Google Scholar
• Schulz, D. 2019. “Captured on Camera: The Use of Body Cameras to Protect Retail Staff, Properties and the General Public.” Stores (NRF’s Magazine), April 22, 2019.
   Google Scholar
• SDM. (2020, June 15). “Security & Safety Things Offers COVID-19 Video Analytics Solutions for Retailers.” Retrieved 16 September 2020, from https://www.sdmmag.com/articles/98159-security-safety-things-offers-covid-19-video-analytics-solutions-for-retailers
   Google Scholar
• Shim, R. (2003, April 7). “Benetton Takes Stock of Chip Plan.” Retrieved 12 July 2019, from https://www.cnet.com/news/benetton-takes-stock-of-chip-plan/
   Google Scholar
• Singer, N. (2016). “Why a Push for Online Privacy Is Bogged down in Washington.” New York Times.
   Google Scholar
• Smith, A, and L. Sparks. 2003. “Making Tracks: Loyalty Cards as Consumer Surveillance.” European Advances in Consumer Research 6: 368–73
   Google Scholar
• Surveillance system uses crowdsourcing to identify retail criminals. (2019, June 11). “Stores (NRF’s Magazine).”
   Google Scholar
• Taylor, H. 2003. Most People are “Privacy Pragmatists” Who, while Concerned about Privacy, Will Sometimes Trade It off for Other Benefits. Harris Poll.  (The Harris Poll). ISSN 0895-7983.
   Google Scholar
• Tokunaga, R. S. 2011. “Social Networking Site or Social Surveillance Site? Understanding the Use of Interpersonal Electronic Surveillance in Romantic Relationships.” Computers in Human Behavior 27 (2): 705–713. doi:10.1016/j.chb.2010.08.014.
   Web of Science ®Google Scholar
• Turow, J., L. McGuigan, and E. R. Maris. 2015. “Making Data Mining a Natural Part of Life : Physical Retailing, Customer Surveillance and the 21st Century Social Imaginary.” European Journal of Cultural Studies 18 (4–5): 464–478. doi:10.1177/1367549415577390.
   Web of Science ®Google Scholar
• Turow, J., M. Hennessy, and N. Draper. 2015. The Tradeoff Fallacy: How Marketers are Misrepresenting American Consumers and Opening Them up to Exploitation. Annenberg School for Communication, University of Pennsylvania. 2015. https://www.asc.upenn.edu/sites/default/files/TradeoffFallacy_1.pdf.
   Google Scholar
• Welsh, B. C., M. E. Mudge, and D. P. Farrington. 2009. “Reconceptualizing Public Area Surveillance and Crime Prevention: Security Guards, Place Managers and Defensible Space.” Security Journal 23 (4): 299–319. doi:10.1057/sj.2008.22.
   Web of Science ®Google Scholar
• What’s data privacy law in your country? (2019, September 4). Retrieved 2 April 2020, from https://www.privacypolicies.com/blog/privacy-law-by-country/
   Google Scholar
• Zuboff, S. 2018. The Age of Surveillance Capitalism: The Fight for a Human Future at the New Frontier of Power. London, UK: Profile Books Ltd.
   Google Scholar
• Zuboff, S. 2019. “Surveillance Capitalism and the Challenge of Collective Action.” New Labour Forum 1–20. doi:10.1177/1095796018819461.
   Google Scholar