476
Views
0
CrossRef citations to date
0
Altmetric
Research Articles

Is it all about fun? Self-service technology acceptance in Germany

ORCID Icon, , & ORCID Icon
Pages 201-227 | Received 09 May 2023, Accepted 08 Apr 2024, Published online: 23 Apr 2024

References

  • Adyen Retail. 2018. “Der Adyen Retail Report Europa.” Adyen Retail. Accessed October 31, 2022.https://www.adyen.com/.
  • Agarwal, R., and E. Karahanna. 2000. “Time Flies When You’re Having Fun: Cognitive Absorption and Beliefs About Information Technology Usage.” MIS Quarterly 24 (4): 665–694. https://doi.org/10.2307/3250951.
  • Babin, B.J., and W. Darden. 1995. “Consumer Self-Regulation in a Retail Environment.” Journal of Retailing 71 (1): 47–70. https://doi.org/10.1016/0022-4359(95)90012-8.
  • Babin, B. J., W. R. Darden, and M. Griffin. 1994. “Work And/Or Fun: Measuring Hedonic and Utilitarian Shopping Value.” The Journal of Consumer Research 20 (4): 644. https://doi.org/10.1086/209376.
  • Baersch, S., M. Siepermann, R. Lackes, and V. Wulfhorst 2020. “Nothing but Cash? Mobile Payment Acceptance in Germany.” ICIS 2020 Proceedings 14. https://aisel.aisnet.org/icis2020/implement_adopt/implement_adopt/14.
  • Bagozzi, R. P., Y. Yi, and L. W. Phillips. 1991. “Assessing Construct Validity in Organizational Research.” Administrative Science Quarterly 36 (3): 421. https://doi.org/10.2307/2393203.
  • Balakrishnan, J., and Y. K. Dwivedi. 2021. “Role of Cognitive Absorption in Building User Trust and Experience.” Psychology & Marketing 38 (4): 643–668. https://doi.org/10.1002/mar.21462.
  • Benbasat, I., and W. Wang. 2005. “Trust in and Adoption of Online Recommendation Agents.” Journal of the Association for Information Systems 6 (3): 72–101. https://doi.org/10.17705/1jais.00065.
  • Berg, J., J. Dickhaut, and K. McCabe 1995. “Trust, Reciprocity, and Social History.” Unpublished working paper. Minneapolis: University of Minnesota.
  • Bettman, J., and M. Sujan. 1987. “Effects of Framing on Evaluation of Comparable and Noncomparable Alternatives by Expert and Novice Consumers.” The Journal of Consumer Research 14 (2): 141–154. https://doi.org/10.1086/209102.
  • Bhattacherjee, A. 2001. “Understanding Information Systems Continuance: An Expectation-Confirmation Model.” MIS Quarterly 25 (3): 351–370. https://doi.org/10.2307/3250921.
  • Blut, M., C. Wang, and K. Schoefer. 2016. “Factors Influencing the Acceptance of Self-Service Technologies: A Meta-Analysis.” Journal of Service Research 19 (4): 396–416. https://doi.org/10.1177/1094670516662352.
  • Bulmer, S., J. Elms, and S. Moore. 2018. “Exploring the Adoption of Self-Service Checkouts and the Associated Social Obligations of Shopping Practices.” Journal of Retailing & Consumer Services 42:107–116. https://doi.org/10.1016/j.jretconser.2018.01.016.
  • Carroll, J., and J. Thomas. 1988. “Fun.” ACM SIGCHI Bulletin 19 (3): S. 21–24. https://doi.org/10.1145/49108.1045604.
  • Childers, T. L., C. L. Carr, J. Peck, and S. Carson. 2001. “Hedonic and Utilitarian Motivations for Online Retail Shopping Behavior.” Journal of Retailing 77 (4): 511–535. https://doi.org/10.1016/S0022-4359(01)00056-2.
  • Chin, W. W. 1998a. “Commentary: Issues and Opinion on Structural Equation Modeling.” MIS Quarterly 22 (1): 7–16. https://doi.org/10.2307/249676.
  • Chin, W. W. 1998b. “The Partial Least Squares Approach to Structural Equation Modeling.” Modern Methods for Business Research 295 (2): 295–336.
  • Chircu, A. M., G. B. Davis, and R. Kauffman 2000. “Trust, Expertise, and E-Commerce Intermediary Adoption.” AMCIS 2000 proceedings, California.
  • Cohen, J. 1988. Statistical Power Analysis for the Behavioral Sciences. Hillsdale, NJ: L. Erlbaum Associates. https://doi.org/10.4324/9780203771587.
  • Collier, J. E., M. Breazeale, and A. White. 2017. “Giving Back the “Self” in Self Service: Customer Preferences in Self-Service Failure Recovery.” The Journal of Services Marketing 31 (6): 604–617. https://doi.org/10.1108/JSM-07-2016-0259.
  • Collier, J. E., and S. E. Kirmes. 2012. “Only if it is Convenient: Understanding How Convenience Influences Self-Service Technology Evaluation.” Journal of Service Research 16 (1): 39–51. https://doi.org/10.1177/1094670512458454.
  • Collier, J. E., R. S. Moore, A. Horky, and M. L. Moore. 2015. “Why the Little Things Matter: Exploring Situational Influences on customers’ Self-Service Technology Decisions.” Journal of Business Research 68 (3): 703–710. https://doi.org/10.1016/j.jbusres.2014.08.001.
  • Conway, J. M., and C. E. Lance. 2010. “What Reviewers Should Expect from Authors Regarding Common Method Bias in Organizational Research.” Journal of Business & Psychology 25 (3): 325–334. https://doi.org/10.1007/s10869-010-9181-6.
  • Cronbach, L. J. 1951. “Coefficient Alpha and the Internal Structure of Tests.” Psychometrika 16 (3): 297–334. https://doi.org/10.1007/BF02310555.
  • Curran, J. M., and M. L. Meuter. 2005. “Self‐Service Technology Adoption: Comparing Three Technologies.” The Journal of Services Marketing 19 (2): 103–113. https://doi.org/10.1108/08876040510591411.
  • Dabholkar, P. A., and R. P. Bagozzi. 2002. “An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors.” Journal of the Academy of Marketing Science 30 (3): 184–201. https://doi.org/10.1177/0092070302303001.
  • Dabholkar, P. A., L. Michelle Bobbitt, and E.-J. Lee. 2003. “Understanding Consumer Motivation and Behavior Related to Self‐Scanning in Retailing.” International Journal of Service Industry Management 14 (1): 59–95. https://doi.org/10.1108/09564230310465994.
  • Dahlberg, T., J. Guo, and J. Ondrus. 2015. “A Critical Review of Mobile Payment Research.” Electronic Commerce Research and Applications 14 (5): 265–284. https://doi.org/10.1016/j.elerap.2015.07.006.
  • Davis, F. D. 1986. “A Technology Acceptance Model for Empirically Testing New End-User Information Systems: Theory and Results.” PhD thesis, Massachusetts Institute of Technology, Sloan School of Management. 1–292. http://hdl.handle.net/1721.1/15192.
  • Davis, F. D. 1989. “Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology.” MIS Quarterly 13 (3): 319–340. https://doi.org/10.2307/249008.
  • Davis, F. D., R. P. Bagozzi, and P. R. Warshaw. 1992. “Extrinsic and Intrinsic Motivation to Use Computers in the Workplace.” Journal of Applied Social Psychology 22 (14): 1111–1132. https://doi.org/10.1111/j.1559-1816.1992.tb00945.x.
  • Demoulin, N. T. M., and S. Djelassi. 2016. “An Integrated Model of Self-Service Technology (SST) Usage in a Retail Context.” International Journal of Retail & Distribution Management 44 (5): 540–559. https://doi.org/10.1108/IJRDM-08-2015-0122.
  • Deutsche Welle. 2021. “Will Supermarkets in Germany Ever Embrace Self-Checkouts?” Deutsche Welle. Accessed October 28, 2021. https://www.dw.com/en/will-supermarkets-in-germany-ever-embrace-self-checkouts/a-54873539.
  • Djelassi, S., M. F. Diallo, and S. Zielke. 2018. “How Self-Service Technology Experience Evaluation Affects Waiting Time and Customer Satisfaction? A Moderated Mediation Model.” Decision Support Systems 111:38–47. https://doi.org/10.1016/j.dss.2018.04.004.
  • Doney, P. M., and J. P. Cannon. 1997. “An Examination of the Nature of Trust in Buyer-Seller Relationships.” Journal of Marketing 61 (2): 35. https://doi.org/10.2307/1251829.
  • Eastlick, M. A., C. Ratto, S. L. Lotz, and A. Mishra. 2012. “Exploring Antecedents of Attitude Toward Co-Producing a Retail Checkout Service Utilizing a Self-Service Technology.” The International Review of Retail, Distribution & Consumer Research 22 (2): 337–364. https://doi.org/10.1080/09593969.2012.690775.
  • EHI Retail Institute. 2019. “EHI-Whitepaper: Verbraucherbefragung Self-Checkout Systeme.” EHI Retail Institute. Accessed August 4, 2022. https://www.ehi.org/de/studien/whitepaper-self-checkout-systeme-2019/.
  • EHI Retail Institute 2021. “Self-Checkout: Markterhebung 2021.” Accessed Dezember 2, 2023. https://www.self-checkout-initiative.de/markterhebung-2021/.
  • Elliott, K., G. Meng, and M. Hall. 2012. “The Influence of Technology Readiness on the Evaluation of Self-Service Technology Attributes and Resulting Attitude Toward Technology Usage.” Services Marketing Quarterly 33 (4): 311–329. https://doi.org/10.1080/15332969.2012.715049.
  • Elliott, K., G. Meng, and M. Hall. 2013. “Consumer´s Intention to Use Self-Scanning Technology: The Role of Technology Readiness and Perceptions Toward Self-Service Technology.” Academy of Marketing Studies Journal 17 (1): 129–144.
  • Fazio, R. H., and M. P. Zanna. 1981. “Direct Experience and Attitude-Behavior Consistency.” Advances in Experimental Social Psychology 14:161–202. https://doi.org/10.1016/S0065-2601(08)60372-X.
  • Fernandes, T., and R. Pedroso. 2017. “The Effect of Self-Checkout Quality on Customer Satisfaction and Repatronage in a Retail Context.” Service Business 11 (1): 69–92. https://doi.org/10.1007/s11628-016-0302-9.
  • Fishbein, M., and I. Ajzen. 1975. Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research. Reading, MA: Addison-Wesley.
  • Fornell, C., and D. F. Larcker. 1981. “Structural Equation Models with Unobservable Variables and Measurement Error.” Journal of Marketing Research 18 (3): 39–50. https://doi.org/10.1177/002224378101800104.
  • Gefen, D. 2000. “E-Commerce: The Role of Familiarity and Trust.” Omega 28 (6): 725–737. https://doi.org/10.1016/S0305-0483(00)00021-9.
  • Gefen, D., E. Karahanna, and S. Detmar. 2003. “Trust and TAM in Online Shopping: An Integrated Model.” MIS Quarterly 27 (1): 51–90. https://doi.org/10.2307/30036519.
  • Gentry, L., and R. Calantone. 2002. “A Comparison of Three Models to Explain Shop-Bot Use on the Web.” Psychology & Marketing 19 (11): 945–956. https://doi.org/10.1002/mar.10045.
  • Hair, J. F., G. T. M. Hult, C. M. Ringle, M. Sarstedt, N. F. Richter, and S. Hauff. 2017. Partial Least Squares Strukturgleichungsmodellierung: Eine anwendungsorientierte Einführung. München: Verlag Franz Vahlen.
  • Hair, J. F., C. M. Ringle, and M. Sarstedt. 2011. “PLS-SEM: Indeed a Silver Bullet.” Journal of Marketing Theory & Practice 19 (2): 139–152. https://doi.org/10.2753/MTP1069-6679190202.
  • Hair, J. F., M. Sarstedt, L. Hopkins, and V. G. Kuppelwieser. 2014. “Partial Least Squares Structural Equation Modeling (PLS-SEM)– An Emerging Tool in Business Research.” European Business Review 26 (2): 106–121. https://doi.org/10.1108/EBR-10-2013-0128.
  • Ha, S., and L. Stoel. 2009. “Consumer E-Shopping Acceptance: Antecedents in a Technology Acceptance Model.” Journal of Business Research 62 (5): 565–571. https://doi.org/10.1016/j.jbusres.2008.06.016.
  • Henseler, J., C. M. Ringle, and R. R. Sinkovics. 2009. “The Use of Partial Least Squares Path Modeling in International Marketing.” In New Challenges to International Marketing, ed. R. R. Sinkovics and P. N. Ghauri, 277–319. Emerald Group Publishing Limited. https://doi.org/10.1108/S1474-7979(2009)0000020014.
  • Holbrook, M. B. 1994. “The Nature of Customer Value: An Axiology of Services in the Consumption Experience.” In Service Quality: New Directions in Theory and Practice, edited by T. R. Roland and L. O. Richard, 21–71. Newbury Park: Sage. https://doi.org/10.4135/9781452229102.
  • Holbrook, M. B., and K. P. Corfman. 1985. “Quality and Value in the Consumption Experience: Phaedrus Rides Again.” In Perceived Quality: How Consumers View Stores and Merchandise, edited by J. Jacoby and J. Olson, 31–57. Lexington: Lexington Books.
  • Huber, F. 2007. Kausalmodellierung mit Partial Least Squares: Eine anwendungsorientierte Einführung. Wiesbaden: Betriebswirtschaftlicher Verlag Dr. Th. Gabler/GWV Fachverlage GmbH. https://doi.org/10.1007/978-3-8349-9328-1.
  • Huizinga, J. 2016. Homo Ludens: A Study of the Play-Element in Culture. Kettering, OH: Angelico Press.
  • Inman, J. J., and H. Nikolova. 2017. “Shopper-Facing Retail Technology: A Retailer Adoption Decision Framework Incorporating Shopper Attitudes and Privacy Concerns.” Journal of Retailing 93 (1): 7–28. https://doi.org/10.1016/j.jretai.2016.12.006.
  • Jarvis, C. B., S. B. MacKenzie, and P. M. Podsakoff. 2003. “A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research.” The Journal of Consumer Research 30 (2): 199–218. https://doi.org/10.1086/376806.
  • Jia, H. M., Y. Wang, L. Ge, G. Shi, and S. Yao. 2012. “Asymmetric Effects of Regulatory Focus on Expected Desirability and Feasibility of Embracing Self-Service Technologies.” Psychology & Marketing 29 (4): 209–225. https://doi.org/10.1002/mar.20516.
  • Karahanna, E., D. W. Straub, and N. L. Chervany. 1999. “Information Technology Adoption Across Time: A Cross-Sectional Comparison of Pre-Adoption and Post-Adoption Beliefs.” MIS Quarterly 23 (2): 183–213. https://doi.org/10.2307/249751.
  • Kock, N. 2015. “Common Method Bias in PLS-SEM.” International Journal of E-Collaboration 11 (4): 1–10. https://doi.org/10.4018/ijec.2015100101.
  • Kramer, R. M. 1994. “The Sinister Attribution Error: Paranoid Cognition and Collective Distrust in Organizations.” Motivation and Emotion 18 (2): 199–230. https://doi.org/10.1007/BF02249399.
  • Lee, H.-J. 2017. “Personality Determinants of Need for Interaction with a Retail Employee and Its Impact on Self-Service Technology (SST) Usage Intentions.” Journal of Research in Interactive Marketing 11 (3): 214–231. https://doi.org/10.1108/JRIM-04-2016-0036.
  • Lee, H.-J., A. Fairhurst, and H. J. Cho. 2013. “Gender Differences in Consumer Evaluations of Service Quality: Self-Service Kiosks in Retail.” The Service Industries Journal 33 (2): 248–265. https://doi.org/10.1080/02642069.2011.614346.
  • Lee, H.-J., H. Jeong Cho, W. Xu, and A. Fairhurst. 2010. “The Influence of Consumer Traits and Demographics on Intention to Use Retail Self‐Service Checkouts.” Marketing Intelligence & Planning 28 (1): 46–58. https://doi.org/10.1108/02634501011014606.
  • Lee, Y., K. A. Kozar, and K. R. Larsen. 2003. “The Technology Acceptance Model: Past, Present, and Future.” Communications of the Association for Information Systems 12:752–780. https://doi.org/10.17705/1CAIS.01250.
  • Leng, H. K., and K. N. L. Wee. 2016. “An Examination of Users and Non-Users of Self-Checkout Counters.” The International Review of Retail, Distribution & Consumer Research 27 (1): 94–108. https://doi.org/10.1080/09593969.2016.1221842.
  • Lepper, M. R., D. Greene, and R. E. Nisbett. 1973. “Undermining children’s Intrinsic Interest with Extrinsic Reward: A Test of the “Overjustification” Hypothesis.” Journal of Personality & Social Psychology 28 (1): 129–137. https://doi.org/10.1037/h0035519.
  • Leung, L. S. K., and M. J. Matanda. 2013. “The Impact of Basic Human Needs on the Use of Retailing Self-Service Technologies: A Study of Self-Determination Theory.” Journal of Retailing & Consumer Services 20 (6): 549–559. https://doi.org/10.1016/j.jretconser.2013.06.003.
  • Lewicki, R. J., and B. B. Bunker. 1995. “Trust in Relationships: A Model of Trust Development and Decline.” In Conflict, Cooperation and Justice, edited by B. Bunker and J. Z. Rubin, 133–173. San Francisco: Jossey-Bass.
  • Ma, Y. 2021. “To Shop or Not: Understanding Chinese consumers’ Live-Stream Shopping Intentions from the Perspectives of Uses and Gratifications, Perceived Network Size, Perceptions of Digital Celebrities, and Shopping Orientations.” Telematics and Informatics 59:101562. https://doi.org/10.1016/j.tele.2021.101562.
  • Marzocchi, G. L., and A. Zammit. 2006. “Self-Scanning Technologies in Retail: Determinants of Adoption.” The Service Industries Journal 26 (6): 651–669. https://doi.org/10.1080/02642060600850790.
  • Mathieson, K. 1991. “Predicting User Intentions: Comparing the Technology Acceptance Model with the Theory of Planned Behavior.” Information Systems Research 2 (3): 173–191. https://doi.org/10.1287/isre.2.3.173.
  • Mathwick, C., N. Malhotra, and E. Rigdon. 2001. “Experiential Value: Conceptualization, Measurement and Application in the Catalog and Internet Shopping Environment.” Journal of Retailing 77 (1): 39–56. https://doi.org/10.1016/S0022-4359(00)00045-2.
  • Mayer, R. C., J. H. Davis, and F. D. Schoorman. 1995. “An Integrative Model of Organizational Trust.” Academy of Management Review 20 (3): 709–734. https://doi.org/10.2307/258792.
  • Mcknight, D. H., M. Carter, J. B. Thatcher, and P. F. Clay. 2011. “Trust in a Specific Technology: An Investigation of Its Components and measures.”ACM.” Transactions on Management Information Systems 2 (2): 1–25. https://doi.org/10.1145/1985347.1985353.
  • McKnight, D. H., L. L. Cummings, and N. L. Chervany. 1998. “Initial Trust Formation in New Organizational Relationships.” Academy of Management Review 23 (3): 473–490. https://doi.org/10.2307/259290.
  • Meuter, M. L., A. L. Ostrom, R. I. Roundtree, and M. J. Bitner. 2000. “Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters.” Journal of Marketing 64 (3): 50–64. https://doi.org/10.1509/jmkg.64.3.50.18024.
  • Mukerjee, H. S., G. K. Deshmukh, and U. D. Prasad. 2019. “Technology Readiness and Likelihood to Use Self-Checkout Services Using Smartphone in Retail Grocery Stores: Empirical Evidences from Hyderabad, India.” Business Perspectives and Research 7 (1): 1–15. https://doi.org/10.1177/2278533718800118.
  • Nunnally, J. C. 1978. Psychometric Theory. 2nd ed. New York: McGraw-Hill.
  • Orel, D. F., and A. Kara. 2014. “Supermarket Self-Checkout Service Quality, Customer Satisfaction, and Loyalty: Empirical Evidence from an Emerging Market.” Journal of Retailing & Consumer Services 21 (2): 118–129. https://doi.org/10.1016/j.jretconser.2013.07.002.
  • Oyedele, A., and P. M. Simpson. 2007. “An Empirical Investigation of Consumer Control Factors on Intention to Use Selected Self‐Service Technologies.” International Journal of Service Industry Management 18 (3): 287–306. https://doi.org/10.1108/09564230710751497.
  • Park, H. J., and L. M. Lin. 2020. “The Effects of Match-Ups on the Consumer Attitudes Toward Internet Celebrities and Their Live Streaming Contents in the Context of Product Endorsement.” Journal of Retailing & Consumer Services 52:101934. https://doi.org/10.1016/j.jretconser.2019.101934.
  • Pavlou, P. A. 2003. “Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model.” International Journal of Electronic Commerce 7 (3): 101–134. https://doi.org/10.1080/10864415.2003.11044275.
  • Reinders, M. J., P. A. Dabholkar, and R. T. Frambach. 2008. “Consequences of Forcing Consumers to Use Technology-Based Self-Service.” Journal of Service Research 11 (2): 107–123. https://doi.org/10.1177/1094670508324297.
  • Reychav, I., and D. Wu. 2015. “Are Your Users Actively Involved? A Cognitive Absorption Perspective in Mobile Training.” Computers in Human Behavior 44:335–346. https://doi.org/10.1016/j.chb.2014.09.021.
  • Robertson, N., H. McDonald, C. Leckie, and L. McQuilken. 2016. “Examining Customer Evaluations Across Different Self-Service Technologies.” The Journal of Services Marketing 30 (1): 88–102. https://doi.org/10.1108/JSM-07-2014-0263.
  • Rosenbaum, M. S., and I. A. Wong. 2015. “If You Install It, Will They Use It? Understanding Why Hospitality Customers Take “Technological pauses” from Self-Service Technology.” Journal of Business Research 68 (9): 1862–1868. https://doi.org/10.1016/j.jbusres.2015.01.014.
  • Rosenberg, M. J. 1956. “Cognitive Structure and Attitudinal Affect.” The Journal of Abnormal and Social Psychology 53 (3): 367–372. https://doi.org/10.1037/h0044579.
  • Sarstedt, M., C. M. Ringle, D. Smith, R. Reams, and J. F. Hair. 2014. “Partial Least Squares Structural Equation Modeling (PLS-SEM): A Useful Tool for Family Business Researchers.” Journal of Family Business Strategy 5 (1): 105–115. https://doi.org/10.1016/j.jfbs.2014.01.002.
  • Scandit. 2020. ”Has Self-Scanning Gone Mainstream?” Scandit. Accessed October 31, 2022. https://www.scandit.com/resources/reports/2021-self-scanning-research-report/.
  • Schweitzer, V., and F. Simon. 2021. “Self-Construals As the Locus of Paradoxical Consumer Empowerment in Self-Service Retail Technology Environments.” Journal of Business Research 126:291–306. https://doi.org/10.1016/j.jbusres.2020.11.027.
  • Shaikh, A. A., and H. Karjaluoto. 2015. “Mobile Banking Adoption: A Literature Review.” Telematics and Informatics 32 (1): 129–142. https://doi.org/10.1016/j.tele.2014.05.003.
  • Shao, Z., L. Zhang, X. Li, and Y. Guo. 2019. “Antecedents of Trust and Continuance Intention in Mobile Payment Platforms: The Moderating Effect of Gender.” Electronic Commerce Research and Applications 33:100823. https://doi.org/10.1016/j.elerap.2018.100823.
  • Sharma, P. N., B. D. Liengaard, J. F. Hair, M. Sarstedt, and C. M. Ringle. 2023. “Predictive Model Assessment and Selection in Composite-Based Modeling Using PLS-SEM: Extensions and Guidelines for Using CVPAT.” European Journal of Marketing 57 (6): 1662–1677. https://doi.org/10.1108/EJM-08-2020-0636.
  • Sharma, P., A. Ueno, and R. Kingshott. 2021. “Self-Service Technology in Supermarkets – Do Frontline Staff Still Matter?” Journal of Retailing & Consumer Services 59:102356. https://doi.org/10.1016/j.jretconser.2020.102356.
  • Sheth, J. N., B. I. Newman, and B. L. Gross. 1991. “Why We Buy What We Buy: A Theory of Consumption Values.” Journal of Business Research 22 (2): 159–170. https://doi.org/10.1016/0148-2963(91)90050-8.
  • Söllner, M. 2020. “Same Same but Different? A Two-Foci Perspective on Trust in Information Systems.” Proceedings of the 53rd Hawaii International Conference on System Sciences, 5129–5138. https://doi.org/10.24251/HICSS.2020.630.
  • Söllner, M., I. Benbasat, D. Gefen, J. M. Leimeister, and P. A. Pavlou. 2018. “MIS Quarterly Research Curation on Trust” 1–9. https://doi.org/10.25300/10312016.
  • Straub, D., D. Gefen, and M.-C. Boudreau. 2004. “Validation Guidelines for IS Positivist Research.” Communications of the Association for Information Systems 13 (1): 380–427. https://doi.org/10.17705/1CAIS.01324.
  • Talukdar, D., D. K. Gauri, and D. Grewal. 2010. “An Empirical Analysis of the Extreme Cherry Picking Behavior of Consumers in the Frequently Purchased Goods Market.” Journal of Retailing 86 (4): 336–354. https://doi.org/10.1016/j.jretai.2010.06.002.
  • Talwar, S., A. Dhir, A. Khalil, G. Mohan, and A. N. Islam. 2020. “Point of Adoption and Beyond. Initial Trust and Mobile-Payment Continuation Intention.” Journal of Retailing & Consumer Services 55:102086. https://doi.org/10.1016/j.jretconser.2020.102086.
  • Turner, M., B. Kitchenham, P. Brereton, S. Charters, and D. Budgen. 2010. “Does the Technology Acceptance Model Predict Actual Use? A Systematic Literature Review.” Information and Software Technology 52 (5): 463–479. https://doi.org/10.1016/j.infsof.2009.11.005.
  • Varadarajan, R., R. Srinivasan, G. G. Vadakkepatt, M. S. Yadav, P. A. Pavlou, S. Krishnamurthy, and T. Krause. 2010. “Interactive Technologies and Retailing Strategy: A Review, Conceptual Framework and Future Research Directions.” Journal of Interactive Marketing 24 (2): 96–110. https://doi.org/10.1016/j.intmar.2010.02.004.
  • Venkatesh, V., and F. D. Davis. 2000. “A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies.” Management Science 46 (2): 186–204. https://doi.org/10.1287/mnsc.46.2.186.11926.
  • Venkatesh, V., M. G. Morris, and F. D. Davis. 2003. “User Acceptance of Information Technology: Toward a Unified View.” MIS Quarterly 27 (3): 425–478. https://doi.org/10.2307/30036540.
  • Venkatesh, V., J. Y. L. Thong, and X. Xu. 2012. “Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology.” MIS Quarterly 36 (1): 157–178. https://doi.org/10.2307/41410412.
  • Vroom, V. H. 1964. Work and Motiviation. New York: Wiley.
  • Vučkovac, D., P. Fritzen, K. Fuchs, and A. Ilic 2017. “From Shopping Aids to Fully Autonomous Mobile Self-Checkouts – A Field Study in Retail.” In 13th International Conference on Wirtschaftsinformatik, St. Gallen, 927–941.
  • Wang, C., J. Harris, and P. Patterson. 2013. “The Roles of Habit, Self-Efficacy, and Satisfaction in Driving Continued Use of Self-Service Technologies.” Journal of Service Research 16 (3): 400–414. https://doi.org/10.1177/1094670512473200.
  • Wang, C., J. Harris, and P. G. Patterson. 2012. “Customer Choice of Self‐Service Technology: The Roles of Situational Influences and Past Experience.” Journal of Service Management 23 (1): 54–78. https://doi.org/10.1108/09564231211208970.
  • Wang, X., Y. D. Wong, S. Sun, and K. F. Yuen. 2022. “An Investigation of Self-Service Technology Usage During the COVID-19 Pandemic: The Changing Perceptions of ‘Self’ and Technologies.” Technology in Society 70:102032. https://doi.org/10.1016/j.techsoc.2022.102032.
  • Webster, J., and R. T. Watson. 2002. “Analyzing the Past to Prepare for the Future: Writing a Literature Review.” MIS Quarterly 26 (2): xiii–xxiii.
  • Weijters, B., D. Rangarajan, T. Falk, and N. Schillewaert. 2007. “Determinants and Outcomes of Customers’ Use of Self-Service Technology in a Retail Setting.” Journal of Service Research 10 (1): 3–21. https://doi.org/10.1177/1094670507302990.
  • Williamson, O. E. 1985. The Economic Institutions of Capitalism. New York: Free Press.
  • Xiao, B., and Benbasat. 2007. “E-Commerce Product Recommendation Agents: Use, Characteristics, and Impact.” MIS Quarterly 31 (1): 137–209. https://doi.org/10.2307/25148784.
  • Yang, J., and K. J. Klassen. 2008. “How Financial Markets Reflect the Benefits of Self‐Service Technologies.” Journal of Enterprise Information Management 21 (5): 448–467. https://doi.org/10.1108/17410390810904238.
  • Yousafzai, S. Y., G. R. Foxall, and J. G. Pallister. 2007. “Technology Acceptance: A Meta-Analysis of the TAM: Part 1.” Journal of Modelling in Management 2 (3): 251–280. https://doi.org/10.1108/17465660710834453.
  • Zhou, T. 2013. “An Empirical Examination of Continuance Intention of Mobile Payment Services.” Decision Support Systems 54 (2): 1085–1091. https://doi.org/10.1016/j.dss.2012.10.034.