3,774
Views
26
CrossRef citations to date
0
Altmetric
Research Papers

The importance of building trust and tailoring interactions when meeting older adults’ health literacy needs

, , &
Pages 2428-2435 | Received 04 May 2015, Accepted 30 Aug 2016, Published online: 07 Oct 2016

References

  • United Nations Department of Economic and Social Affairs Population Division. World Population Ageing 2013. New York: United Nations; 2013.
  • The King’s Fund. Long-term conditions and multi-morbidities [Internet]. 2014 [cited 2014 May 2]. Available from: http://www.kingsfund.org.uk/time-to-think-differently/trends/disease-and-disability/long-term-conditions-multi-morbidity.
  • Department of Health. Long-term conditions compendium of information. 3rd ed. London: HMSO; 2012.
  • Scuffham P, Chaplin S, Legood R. Incidence and costs of unintentional falls in older people in the United Kingdom. J Epidemiol Commun Health. 2003;57:740–744.
  • Stevens J, Corso P, Finkelstein E, et al. The costs of fatal and non-fatal falls among older adults. Inj Prev. 2006;12:290–295.
  • Cummings S, Melton J. Epidemiology and outcomes of osteoporotic fractures. Lancet. 2002;359:1761–1767.
  • Sterling D, O’Connor J, Bonadies J. Geriatric falls: injury severity is high and disproportionate to mechanism. J Trauma Inj Infect Crit Care. 2001;50:116–119.
  • Lord S, Sherrington C, Menz H, Close J. Falls in older people: risk factors and strategies for prevention. 2nd ed. Cambridge: Cambridge University Press; 2007.
  • Department of Health. Healthy lives, healthy people: our strategy for public health in England. London: HMSO; 2010.
  • Robinson L, Newton J, Jones D, et al. Self-management and adherence with exercise-based falls prevention programs: a qualitative study to explore the views and experiences of older people and physiotherapists. Disabil Rehabil. 2014;36:379–386.
  • Sørensen K, van den Broucke S, Fullam J, et al. Health literacy and public health: a systematic review and integration of definitions and models. BMC Public Health. 2012;12:80.
  • Berkman N, Sheridan S, Donahue K, et al. Health literacy interventions and outcomes: an updated systematic review. Evidence Report/Technology Assessment No. 199. Rockville (MD): Agency for Healthcare Research and Quality; 2011.
  • Bostock S, Steptoe A. Association between low functional health literacy and mortality in older adults: longitudinal cohort study. Br Med J. 2012;344:1–10.
  • Ishikawa H, Yano E. Patient health literacy and participation in the health-care process. Health Expect. 2008;11:113–122.
  • Kalichman S, Ramachandran B, Catz S. Adherence to combination antiretroviral therapies in HIV patients of low health literacy. J Gen Intern Med. 1999;14:267–273.
  • Paasche-Orlow M, Wolf M. The causal pathways linking health literacy to health outcomes. Am J Health Behav. 2007;31:19–26.
  • Nutbeam D. The evolving concept of health literacy. Soc Sci Med. 2008;67:2072–2078.
  • Nutbeam D. Health literacy as a public health goal: a challenge for contemporary health education and communication strategies into the 21st century. Health Promot Int. 2000;15:259–267.
  • Brooks C, Ballinger C, Nutbeam D, et al. Literacy levels required to understand regularly accessed falls prevention websites aimed at the public. J Phys Ther Health Promot. 2013;1:8–14.
  • Bennett D, Gilchrist A. Readability of standard appointment letters. Mental Health Fam Med. 2010;7:2101–106.
  • Roberts N, Partridge M. How useful are post consultation letters to patients? BMC Med. 2006;4:2. doi: 10.1186/1741-7015-4-2.
  • Todhunter S, Clamp P, Gillet S, et al. Readability of out-patient letters copied to patients: can patients understand what is written about them? J Laryngol Otol. 2010;124:324–327.
  • Sarkar U, Schillinger D, Bibbins-Domingo K, et al. Patient-physicians’ information exchange in outpatient cardiac care: time for a heart to heart? Pat Educ Counsel. 2011;85:173–179.
  • Farrell M, Kuruvilla P. Assessment of parental understanding by pediatric residents during counseling after newborn genetic screening. Arch Pediatr Adolesc Med. 2008;162:199–204.
  • Deuster L, Christopher S, Donavan J, et al. A method to quantify residents’ jargon use during counseling of standardized patients about cancer screening. J Gen Intern Med. 2008;23:1947–1952.
  • Schwartzberg J, Cowett M, Vangeest J, Wolf M. Communication techniques for patients with low health literacy: a survey of physicians, nurses and pharmacists. Am J Health Behav. 2007;31:96–101.
  • Howard T, Jacobson K, Kripalani S. Doctor talk: physicians’ use of clear verbal communication. J Health Commun. 2013;18:991–1001.
  • Shaw A, Ibrahim S, Reid F, et al. Patients’ perspectives of the doctor-patient relationship and information giving across a range of literacy levels. Pat Educ Counsel. 2009;75:114–120.
  • Schillinger D, Bindman A, Wang F, et al. Functional health literacy and the quality of physician-patient communication among diabetes patients. Pat Educ Counsel. 2004;52:315–323.
  • Edwards M, Wood F, Davies M, et al. The development of health literacy in patients with a long-term health condition: the health literacy pathway model. BMC Public Health. 2012;12:130.
  • Jordan J, Buchbinder R, Osborne R. Conceptualizing health literacy from the patient perspective. Pat Educ Counsel. 2010;79:36–42.
  • Smith S, Dixon A, Trevana L, et al. Exploring patient involvement in healthcare decision making across different education and functional health literacy groups. Soc Sci Med. 2009;69:1805–1812.
  • Salter C, Brainard J, McDaid L, Loke Y. Challenges and opportunities: what can we learn from patients living with chronic musculoskeletal conditions, health professionals and carers about the concept of health literacy using qualitative methods of inquiry. PLoS One. 2014;9:e112041.
  • Holloway I, Wheeler S. Qualitative research in nursing and healthcare. 3rd ed. Chichester: Wiley-Blackwell; 2010.
  • Smith J, Flowers P, Larkin M. Interpretative phenomenological analysis: theory, method and research. London: Sage; 2009.
  • Smith J. Reflecting on the development of interpretative phenomenological analysis and its contribution to qualitative research in psychology. Qual Res Psychol. 2004;1:39–54.
  • Easton P, Entwistle V, Williams B. How the stigma of low literacy can impair patient-professional spoken interactions and affect health: insights from a qualitative investigation. BMC Health Serv Res. 2013;13:1–12.
  • Baker D, Parker R, WIlliams M, et al. The health care experience of patients with low literacy. Arch Fam Med. 1996;5:329–334.
  • Kripalani S, Bengtzen R, Henderson L, et al. Clinical research in low-literacy populations: using teach-back to assess consent and privacy information. Ethics Hum Res. 2008;30:13–19.
  • Chew L, Griffin J, Partin M, et al. Validation of screening questions for limited health literacy in a large VA outpatient population. J Gen Intern Med. 2008;23:561–566.
  • Rubin H, Rubin I. Qualitative interviewing: the art of hearing data. Thousand Oaks (CA): Sage; 1995.
  • Rowlands G, Khazaezadeh N, Oteng-Ntim E, et al. Development and validation of a measure of health literacy in the UK: the newest vital sign. BMC Public Health. 2013;13:116–119.
  • Davis T, Long S, Jackson R, et al. Rapid estimate of adult literacy in medicine: a shortened screening instrument. Fam Med. 1993;25:391–395.
  • Jordan J, Osborne R, Buchbinder R. Critical appraisal of health literacy indices revealed variable underlying constructs, narrow content and psychometric weaknesses. J Clin Epidemiol. 2011;64:366–379.
  • Parikh NS, Parker RM, Nurss JR, et al. Shame and health literacy: the unspoken connection. Pat Educ Counsel. 1996;27:33–39.
  • McLellan E, MacQueen K, Neidig J. Beyond the qualitative interview: data preparation and transcription. Field Methods. 2003;15:63–84.
  • Shenton A. Strategies for ensuring trustworthiness in qualitative research projects. Educ Inform. 2004;22:63–75.
  • Gantert T, McWilliam C, Ward-Griffin C, et al. The key to me: seniors’ perceptions of relationship-building with in-home service providers. Can J Aging. 2008;27:23–34.
  • Oxford Dictionaries. Trust [Internet]. 2015 [cited 2015 Dec 31]. Available from: http://www.oxforddictionaries.com/definition/english/trust.
  • Gilson L. Trust and the development of health care as a social institution. Soc Sci Med. 2003;56:1453–1468.
  • National Institute for Health and Care Excellence. Patient experience in adult NHS services: improving the experience of care for people using adult NHS services [Internet]; 2012. [cited 2012 Mar 12]. Available from: http://guidance.nice.org.uk/CG138/NICEGuidance/pdf/English.
  • Kolb D. Experiential learning: experience as the source of learning and development. Englewood Cliffs (NJ): Prentice Hall; 1984.
  • Bandura A. Social learning theory. New York: General Learning Press; 1971.
  • Boyd E, Fales A. Reflective learning: key to learning from experience. J Human Psychol. 1983;23:99–117.
  • Ishikawa H, Takeuchi T, Yano E. Measuring functional, communicative, and critical health literacy among diabetic pateints. Diabetes Care. 2008;31:874–879.
  • Sudore R, Schillinger D. Interventions to improve care for patients with limited health literacy. J Clin Outc Manage. 2009;16:20–29.
  • Baker D. The meaning and the measure of health literacy. J Gen Intern Med. 2006;21:878–883.
  • Brega A, Mabachi N, Weiss B, et al. Health literacy universal precautions toolkit. 2nd ed. Rockville (MD): University of Colorado Anschutz Medical Campus; 2015.
  • Weiss B. Health literacy and patient safety: help patients understand. 2nd ed. Chicago (IL): American Medical Association; 2007.
  • DeWalt D, Callahan L, Hawk V, et al. Health literacy universal precautions toolkit. Rockville (MD): Agency for Healthcare Research and Quality; 2010.
  • All Party Parliamentary Group on Primary Care and Public Health. Inquiry Report into NHS England’s Five Year Forward View: Behavior Change, Information and Signposting. London: APPG; 2016.
  • Ballinger C, Payne S. Falling from grace or into expert hands? Alternative accounts about falling in older people. Br J Occup Ther. 2000;63:573–579.
  • Ballinger C, Payne S. The construction of the risk of falling among and by older people. Ageing Soc. 2002;22:305–324.
  • Yardley L, Beyer N, Hauer K, et al. Recommendations for promoting the engagement of older people in activities to prevent falls. Qual Saf Health Care. 2007;16:230–234.
  • Baker R, Mainous A, Gray D, et al. Exploration of the relationship between continuity, trust in regular doctors and patient satisfaction with consultations with family doctors. Scand J Prim Health Care. 2003;21:27–32.
  • Berry L, Parish J, Janakiraman R, et al. Patients’ commitment to their primary physician and why it matters. Ann Fam Med. 2008;6:6–13.
  • Piette J, Heisler M, Krein S, et al. The role of patient-physician trust in moderating medication nonadherence due to cost pressures. Arch Intern Med. 2005;165:1749–1755.
  • Gaglio B, Glasgow R, Bull S. Do patient preferences for health information vary by health literacy or numeracy? A qualitative assessment. J Health Commun. 2012;17:109–121.
  • Knowles M. The modern practice of adult education: from pedagogy to andragogy. Englewood Cliffs (NJ): Cambridge Adult Education; 1970.
  • Giuse N, Koose T, Storrow A, et al. Using health literacy and learning style preferences to optimize the delivery of health information. J Health Commun. 2012;17:122–140.
  • Kickbusch I. Health literacy: addressing the health and education divide. Health Promot Int. 2001;16:289–297.
  • Yardley L, Donovan-Hall M, Francis K, et al. Older people’s views of advice about falls preventions: a qualitative study. Health Educ Res. 2006;21:508–517.
  • Vind A, Anderson H, Pederson K, et al. Baseline and follow-up characteristics of participants and nonparticipants in a randomized clinical trial of multifactorial fall prevention in Denmark. J Am Geriatr Soc. 2009;57:1844–1849.
  • Walker W, Porock P, Timmons S. The importance of identity in falls prevention. Nurs Old People. 2011;23:21–26.
  • Haun J, Valerio M, McCormack L, et al. Health literacy measurement: an inventory and descriptive summary of 51 instruments. J Health Commun. 2014;19:302–333.
  • Harding C, Romanou E, Williams J, et al. 2011 skills for life survey: headline findings. London: Department for Business Innovation and Skills; 2011.
  • Rudd R, Anderson J. The health literacy environment of hospitals and health centers. Partners for action: making your healthcare facility literacy-friendly. Harvard School of Public Health: Center for the Study of Adult Learning and Literacy; 2006. Available from: https://www.hsph.harvard.edu/healthliteracy/practice/environmental-barriers/.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.