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Miscellany

Proposals to Transfer Complaints Panels to the Commission for Social Care Inspection – Throwing the Baby out with the Bath Water?

Edited by Iain McDonald

&
Pages 199-212 | Published online: 12 Apr 2011

References

  • Commission for Social Care Inspection . 2004 . An Independent Voice – New Social Services Complaints Procedure , London : Commission for Social Care Inspection .
  • Commission for Social Care Inspection . 12 January 2005 . Complaints Review Service (CRS) Implementation Progress Report , London : Commission for Social Care Inspection .
  • Department for Education and Skills . 2004 . Getting the Best from Complaints: Consultation on the Changes to the Social Services Complaints Procedures for Children, Young People and Other People making a Complaint , London : Department for Education and Skills .
  • Department of Health . 1991a . Children Act Guidance, Volume 3 Family Placements , London : HMSO .
  • Department of Health . 1991b . Children Act Guidance, Volume 4 Residential Care , London : HMSO .
  • Department of Health . 2000 . Listening to People – A Consultation on Improving Social Services Complaints Procedures , London : Department of Health .
  • Department of Health . 2001 . Reforming the NHS Complaints Procedure: A Listening Document , London : Department of Health .
  • Department of Health . 2003 . NHS Complaints Reform – Making Things Right , London : Department of Health .
  • Department of Health . 2004 . Learning from Complaints: Consultation on Changes to the Social Services Complaints Procedure for Adults , London : Department of Health .
  • Government , H. M. 1991 . Representations Procedure (Children) Regulations 1991, SI No. 894 , London : HMSO .
  • Morgan , R. 2005 . Getting the Best from Complaints – the Children's Views, Report of the Children's Rights Director, February 2005 , London : Commission for Social Care Inspection .
  • Williams , C. 2002 . ‘The practical operation of the Children Act complaints procedure’ . Child and Family Law Quarterly , 14 : 25 – 43 .

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