References
- Administrative Justice Steering Group, 2009. Administrative Justice in Scotland. The Way Forward. Consumer Focus Scotland, June 2009
- Care Review, 2006. Health Committee inquiry into care (SP Paper 594). 10th report, Scottish Parliament
- Collcut, P. and Hourihan, M., 2000. Review of the Public Sector Ombudsmen in England (Cabinet Office)
- Crerar Review . 2007a . “ Report of the Independent Review of Regulation, Audit, Inspection and Complaints Handling of Public Services in Scotland ” . Scottish Government : Edinburgh .
- Crerar Review . 2007b . “ Report of the Independent Review of Regulation, Audit, Inspection and Complaints Handling of Public Services in Scotland: Annex O: Complaints handling as Scrutiny ” . Edinburgh : Scottish Government .
- Department for Constitutional Affairs . 2004 . “ Transforming public services: complaints, redress and tribunals (Cm 6243) ” . London : Stationery Office .
- Dunleavy , P. 2007 . “ Written evidence to the public administration select committee inquiry into public services: putting people first ” . (HC 408 2007–8). London: Stationery Office
- Fit for Purpose Complaints System Action Group . 2008 . “ Report to Ministers (18 July 2008) ” . Available at: http://www.scotland.gov.uk/Topics/Government/PublicServiceReform/IndependentReviewofReg/ActionGroups/ReporttoMinisters [Accessed 26 October 2009]
- Franks Committee . 1957 . “ Report of the Committee on Administrative Tribunals and Inquiries (Cm 218) ” . London : Stationery Office .
- Joint Committee on Human Rights . 2008 . “ A Bill of Rights for the UK? (HC 150–I 2007–8) ” . London : The Stationery Office .
- Law Commission . 2008a . “ Housing: proportionate dispute resolution ” . London : The Stationery Office . Law Com No. 309
- Law Commission . 2008b . “ Administrative redress: public bodies and the citizen: a consultation paper ” . London : The Stationery Office . Consultation Paper No. 187
- Leggatt , Sir A. 2001 . “ Tribunals for users – one system, one service ” . Available at www.tribunals-review.org.uk. [Accessed 26 October 2009]
- National Audit Office . 2005 . “ Citizen redress: what citizens can do if things go wrong with public services (HC 21 2004–05) ” . London : The Stationery Office .
- Public Administration Select Committee . 2008 . “ When citizens complain (HC 409 2007–08) ” . London : The Stationery Office .
- Scottish Public Services Ombudsman . 2007 . “ Better complaints handling: a response to the Crerar Report ” . Edinburgh : Scottish Public Services Ombadsman . (18 December 2007)
- Woolf, Rt Hon Lord, 1995. Access to Justice: interim report to the Lord Chancellor on the Civil Justice System in England and Wales