Application of TOC-based framework to improve market orientation in a non-profit organization

References

• Boyd, L. H., & Gupta, M. C. (2004). Constraints management: What is the theory?International Journal of Operations & Production Management, 24, 350–371.
   Web of Science ®Google Scholar
• Campbell, J., & Leaver, J. (2003). Emerging new practices in organized peer support, Report from NTAC's National Experts Meeting on Emerging New Practices in Organized Peer Support, Alexandria, VA: Prepared for: National Technical Assistance Center for State Mental Health Planning (NTAC), National Association of State Mental Health Program Directors (NASMHPD), under contract with the Center for Mental Health Services (CMHS), Substance Abuse and Mental Health Services Administration (SAMHSA), U.S. Department of Health and Human Services (HHS).
   Google Scholar
• Carter, L., & Gray, D. (2007). Relational competence, internal market orientation and employees performance. The Marketing Review, 7, 385–400.
   Google Scholar
• Deegan, P. E., Rapp, R., Holter, M., & Riefer, M. (2008). Best practices: A program to support shared decision making in an outpatient psychiatric medication clinic. Psychiatric Services, 59, 603–605.
   PubMed Web of Science ®Google Scholar
• Deshpandé, R., & Farley, J. U. (1998). Measuring market orientation: Generalization and synthesis. Journal of Market-Focused Management, 2, 213–232.
   Google Scholar
• Federal Long Term Care Insurance Program. (2009). Long term care basics: Will medicare cover long term care costs? Retrieved from http://www.ltcfeds.com/start/aboutltc_medicare.html.
   Google Scholar
• Goldratt, E. M. (1990). What is this thing called theory of constraints and how should it be implemented?Croton-on-Hudson, NY: North River Press.
   Google Scholar
• Goldratt, E. M. (1994). It's not luck. Great Barrington, MA: North River Press.
   Google Scholar
• Goldratt, E. M., & Cox, J. (1984). The goal. Croton-on-Hudson, NY: North River Press.
   Google Scholar
• Gounaris, S. P. (2006). Internal-market orientation and its measurement. Journal of Business Research, 59, 432–448.
   Web of Science ®Google Scholar
• Gronroos, C. (1981). Internal marketing: An integral part of marketing theory. In J. H.Donnelly & W. R.George (Eds.), Marketing of services, Proceedings of the American Marketing Association, Services Marketing Conference, Chicago, IL (pp. 236–238). Chicago, IL: American Marketing Association.
   Google Scholar
• Gupta, M. C., Sahi, G. K., & Chahal, H. (2013). Improving market orientation: The theory of constraints-based framework. Journal of Strategic Marketing, 21, 305–322.
   Google Scholar
• Han, J. K., Kim, N., & Srivastava, R. K. (1998). Market orientation and organizational performance: Is innovation a missing link?Journal of Marketing, 62, 30–45.
   Web of Science ®Google Scholar
• Jaworski, B. J., & Kohli, A. K. (1993). Market orientation: Antecedents and consequences. Journal of Marketing, 57, 53–70.
   Web of Science ®Google Scholar
• Kara, A., Spillman, J., & DeSheilds, O. (2004). An empirical investigation of the link between market orientation and business performance in nonprofit service providers. Journal of Marketing – Theory and Practice, 12, 59–72.
   Google Scholar
• Kohli, A. K., & Jaworski, B. J. (1990). Market orientation: The construct, research propositions, and managerial implications. Journal of Marketing, 54, 1–18.
   Web of Science ®Google Scholar
• Lings, I. N., & Greenley, G. E. (2005). Measuring internal market orientation. Journal of Service Research, 7, 290–305.
   Web of Science ®Google Scholar
• Lovelock, C. H., & Weinberg, C. B. (1984). Marketing for public and nonprofit managers. New York, NY: Wiley.
   Google Scholar
• Mabin, V. J., & Balderstone, S. J. (2000). World of the theory of constraints: A review of the international literature. Boca Raton, FL: St. Lucie Press.
   Google Scholar
• Moxham, C. (2009). Performance measurement: Examining the applicability of the existing body of knowledge to nonprofit organizations. International Journal of Operations & Production Management, 29, 740–763.
   Web of Science ®Google Scholar
• Narver, J. C., & Slater, S. F. (1990). The effect of a market orientation on business profitability. Journal of Marketing, 54, 20–35.
   Web of Science ®Google Scholar
• Pelham, A. M., & Wilson, D. T. (1996). A longitudinal study of the impact of market structure, firm structure, strategy, and market orientation culture on dimensions of small-firm performance. Journal of the Academy of Marketing Science, 24, 27–43.
   Google Scholar
• Putnam, R. (2000). The collapse and revival of American communities. New York, NY: Simon & Schuster.
   Google Scholar
• Quarter, J., Sousa, J., Richmond, B. J., & Carmichael, I. (2001). Comparing member-based organizations within a social economy framework. Nonprofit and Voluntary Sector Quarterly, 30, 351–375.
   Web of Science ®Google Scholar
• Research Committee of the International Association of Psychosocial Rehabilitation Services. (2001). The IAPSRS toolkit: Development, utility, and relation to other performance measurement system. Linthicum, MD: Paul G. Arns.
   Google Scholar
• Rose, G. M., & Shoham, A. (2002). Export performance and market orientation: Establishing an empirical link. Journal of Business Research, 55, 217–225.
   Web of Science ®Google Scholar
• Ruekert, R. W. (1992). Developing a market orientation: An organizational strategy perspective. International Journal of Research in Marketing, 9, 225–245.
   Google Scholar
• Selnes, F., Jaworski, B. J., & Kohli, A. K. (1996). Market orientation in United States and Scandinavian companies: A cross-cultural study. Scandinavian Journal of Management, 12, 139–157.
   Google Scholar
• Spreitzer, G. M. (1992). When organisations dare: The dynamics of individual empowerment in the workplace (Ph.D. dissertation). University of Michigan, Ann Arbor, MI.
   Google Scholar
• Umble, M., & Srikanth, M. (1997). Synchronous management: Profit based manufacturing for the 21st century (Vol. I/II). Guilford, CT: Spectrum Publishing.
   Google Scholar
• Vazquez, R., Alvarez, L. I., & Santos, M. L. (2002). Market orientation and social services in private non-profit organizations. European Journal of Marketing, 36, 1022–1046.
   Google Scholar
• Whetten, D., Cameron, K., & Woods, M. (1996). Effective empowerment and delegation. London: HarperCollins.
   Google Scholar