537
Views
5
CrossRef citations to date
0
Altmetric
Articles

My business or not? The perspective of technology companies on shifting towards care robotics

, , &
Pages 296-318 | Received 16 Aug 2018, Accepted 31 Jul 2019, Published online: 12 Aug 2019

References

  • Achtenhagen, L., Melin, L., & Naldi, L. (2013). Dynamics of business models – strategizing, critical capabilities and activities for sustained value creation. Long Range Planning, 46(6), 427–442. doi: 10.1016/j.lrp.2013.04.002
  • Adner, R., & Kapoor, R. (2010). Value creation in innovation ecosystems: How the structure of technological interdependence affects firm performance in new technology generations. Strategic Management Journal, 31(3), 306–333. doi: 10.1002/smj.821
  • Akaka, M. A., & Vargo, S. L. (2014). Technology as an operant resource in service (eco)systems. Information Systems and e-Business Management, 12(3), 367–384. doi: 10.1007/s10257-013-0220-5
  • Baines, T. S., Lightfoot, H. W., Benedettini, O., & Kay, J. M. (2009). The servitization of manufacturing: A review of literature and reflection on future challenges. Journal of Manufacturing Technology Management, 20(5), 547–567. doi: 10.1108/17410380910960984
  • Baden-Fuller, C., & Morgan, M. S. (2010). Business models vs models. Long Range Planning, 43(2-3), 156–171. doi: 10.1016/j.lrp.2010.02.005
  • Bedaf, S., Gelderblom, G. J., & de Witte, L. (2015). Overview and categorization of robots supporting independent living of elderly people: What activities do they support and how far have they developed. Assistive Technology, 27(2), 88–100. doi: 10.1080/10400435.2014.978916
  • Braun, V., & Clarke, V. (2006). Using thematic analysis in psychology. Qualitative Research in Psychology, 3(2), 77–101. doi: 10.1191/1478088706qp063oa
  • Chesbrough, H. (2010). Business model innovation: Opportunities and barriers. Long Range Planning, 43(2-3), 354–363. doi: 10.1016/j.lrp.2009.07.010
  • Chesbrough, H., & Rosenbloom, R. S. (2002). The role of the business model in capturing value from innovation: Evidence from Xerox corporation’s technology spin-off companies. Industrial Corporate Change, 11(3), 529–555. doi: 10.1093/icc/11.3.529
  • Cresswell, K., & Sheikh, A. (2013). Organizational issues in the implementation and adoption of health information technology innovations: An interpretative review. International Journal of Medical Informatics, 82(5), e73–e86. doi: 10.1016/j.ijmedinf.2012.10.007
  • EC Communication COM/2007/799. (2007). Communication from the commission to the European parliament, the council, the European economic and social committee and the committee of the regions. Pre-commercial Procurement: Driving innovation to ensure sustainable high quality public services in Europe. Brussels: European Commission.
  • Flandorfer, P. (2012). Population ageing and socially assistive robots for elderly persons: The importance of sociodemographic factors for user acceptance. International Journal of Population Research. doi: 10.1155/2012/829835
  • Flick, U. (2009). An introduction to qualitative research. London: Sage Publications.
  • Frost & Sullivan. (2016). Global care assistance and automation robots market, Forecast to 2021. San Antonio, TX: Author.
  • George, G., & Bock, A. J. (2011). The business model in practice and its implications for entrepreneurship research. Entrepreneurship Theory and Practice, 35(1), 83–111. doi: 10.1111/j.1540-6520.2010.00424.x
  • Grönroos, C. (1990). Service management and marketing: A customer relationship management approach. Massachusetts. Toronto: Lexington Books.
  • Hakanen, T., & Murtonen, M. (2015). Service business model canvas: A boundary object operating as a business development tool. World academy of science, engineering and technology. International Journal of Social, Behavioral, Educational, Economic, Business and Industrial Engineering, 9(8), 2687–2692.
  • Hennala, L., Koistinen, P., Kyrki, V., Kämäräinen, J.-K., Laitinen, A., Lanne, M., … Aerschot, L. A. (2017). Robotics in care services. A Finnish roadmap. Retrieved from http://roseproject.aalto.fi /
  • Hennala, L., Melkas, H., & Pekkarinen, S. (2011). Customers as innovators in senior service markets: An examination of innovation potential and characteristics. International Journal of Service Science, Management, Engineering, and Technology, 2(1), 30–51. doi: 10.4018/jssmet.2011010103
  • IFR. (2012). World robotics: Industrial robots 2012. Frankfurt: Author.
  • IFR. (2016). Executive summary world robotics 2016 service robots. Retrieved from https://ifr.org/img/uploads/Executive_Summary_WR_Industrial_Robots_20161.pdf.
  • Iossa, E., Biagi, F., & Valbonesi, P. (2018). Pre-commercial procurement, procurement of innovative solutions and innovation partnerships in the EU: Rationale and strategy. Economics of Innovation and New Technology, 27(8), 730–749. doi: 10.1080/10438599.2017.1402431
  • Jännes, J., Hämäläinen, P., Hanski, J., & Lanne, M. (2015). Homelike living for elderly people: A needs-based selection of technological solutions. Home Health Care Management Practice, 27(2), 64–72. doi: 10.1177/1084822314543798
  • Johansson Pajala, R.-M., Thommes, K., Hoppe, J. A., Melkas, H., Tuisku, O., Hennala, L., … Gustafsson, C. (2019, in press). Improved knowledge changes the mindset: Older adults’ perceptions of care robots. HCII2019, Conference Proceedings, Springer.
  • Johnston, R., & Clark, G. (2008). Service operations management: Improving service delivery. Harlow, Essex: Pearson Education.
  • Keijzer-Broers, W., & de Reuver, M. (2018). Cooperation and knowledge challenges in realizing smart homes: The case of small installer businesses. Indoor and Built Environment, 27(2), 184–193. doi: 10.1177/1420326X16670227
  • Khakurel, J., Porras, J., & Melkas, H. (2019). Human-centered design components in spiral model to improve mobility of older adults. In S. Paiva (Ed.), Mobile solutions and their usefulness in everyday life. EAI/Springer Innovations in Communication and Computing. doi: 10.1007/978-3-319-93491-4_5
  • Kjellberg, H., & Helgesson, C.-F. (2007). On the nature of markets and their practices. Marketing Theory, 7(2), 137–162. doi: 10.1177/1470593107076862
  • Kohlbacher, F. (2006). The use of qualitative content analysis in case study research. Forum of qualitative social research, Retrieved from http://www.qualitative-research.net
  • Kohlbacher, F., & Rabe, B. (2015). Leading the way into the future: The development of a (lead) market for care robotics in Japan. International Journal of Technology, Policy and Management, 15(1), 21–44. doi: 10.1504/IJTPM.2015.067797
  • Krippendorff, K. (1980). Content analysis: An introduction to its methodology. London: Sage.
  • Lehr, P. (2016). The elder care market: Products and services. Wellesley: BCC Research.
  • Letaifa, B. S. (2014). The uneasy transition from supply chains to ecosystems: The value-creation/value-capture dilemma. Management Decision, 52(2), 278–295. doi: 10.1108/MD-06-2013-0329
  • Levsen, N. (2015). Lead markets in age-based innovations. Demographic change and internationally successful innovations. Wiesbaden: Springer Gabler.
  • Magretta, J. (2002). Why business models matter. Harvard Business Review, 80(5), 86–92.
  • Martikainen, S., Korpela, M., & Tiihonen, T. (2014). User participation in healthcare IT development: A developers’ viewpoint in Finland. International Journal of Medical Informatics, 83, 189–200. doi: 10.1016/j.ijmedinf.2013.12.003
  • Mayring, P. (2000). Qualitative content analysis. FQS Forum: Qualitative social research, Retrieved from http://www.qualitative-research.net/fqs/
  • McCreadie, C., & Tinker, A. (2005). The acceptability of assistive technology to older people. Ageing & Society, 25(1), 91–110. doi: 10.1017/S0144686X0400248X
  • Melkas, H. (2011). Effective gerontechnology use in elderly care work: From potholes to innovation opportunities. In F. Kohlbacher, & C. Herstatt (Eds.), The silver market phenomenon: Marketing and innovation in the aging society (2nd (revised) ed., pp. 435–449). Berlin & Heidelberg: Springer.
  • Melkas, H. (2013). Innovative assistive technology in Finnish public elderly-care services: A focus on productivity. Work: A Journal of Prevention, Assessment and Rehabilitation, 46(1), 77–91.
  • Melkas, H., & Pekkarinen, S. (2014). Hyvinvointiteknologia (wellbeing technology). In J. Leikas (Ed.), Ikäteknologia (pp. 209–226). Helsinki: Vanhustyön keskusliitto. (In Finnish.).
  • Ministry of Social Affairs and Health Finland. (2018). Finnish reform information web site. Retrieved from http://alueuudistus.fi/en/general-information-reform
  • Moore, J. F. (1996). The death of competition: Leadership and strategy in the age of business ecosystems. New York, NY: Harper Business.
  • Neven, L. (2010). ‘But obviously not for me’: Robots, laboratories and the defiant identity of elder test users. Sociology of Health & Illness, 32(2), 335–347. doi: 10.1111/j.1467-9566.2009.01218.x
  • ‘New Robot Strategy’. (2015). Japan’s robot strategy – vision, strategy, action plan. The Headquarters for Japan’s Economic Revitalization 10/2/2015. Retrieved from http://www.meti.go.jp/english/press/2015/pdf/0123_01b.pdf
  • Niemelä, M., Määttä, H., & Ylikauppila, M. (2016). Expectations and experiences of adopting robots in elderly care in Finland: Perspectives of caregivers and decision-makers. In ICServ 2016 Special Session: Meaningful Technologies for Seniors (6.-8.9.2016). Tokyo, Japan.
  • Niemelä, M., & Melkas, H. (2019, In press). Robots as social and physical assistants in elderly care. In M. Toivonen, & E. Saari (Eds.), Human-centered digitalization and services (pp. 177–197). Singapore: Springer.
  • Okamura, A. M., Mataric, M. J., & Christensen, H. I. (2010). Medical and health-care robotics. IEEE Robotics & Automation Magazine, 17(3), 26–37. doi: 10.1109/MRA.2010.937861
  • Osterwalder, A., Pigneur, Y., & Tucci, C. L. (2005). Clarifying business models: Origins, present, and future of the concept. Communications of the Association for Information Systems, 16, 1–25. doi: 10.17705/1CAIS.01601
  • Östlund, B., Olander, E., Jonsson, O., & Frennert, S. (2015). STS-inspired design to meet the challenges of modern aging. Welfare technology as a tool to promote user driven innovations or another way to keep older users hostage? Technological Forecasting and Social Change, 93, 82–90. doi: 10.1016/j.techfore.2014.04.012
  • Pekkarinen, S., & Melkas, H. (2019, in press). Welfare state transition in the making: Focus on the niche-regime interaction in Finnish elderly care services. Technological Forecasting and Social Change. doi: 10.1016/j.techfore.2018.09.015
  • Prahalad, C. K., & Ramaswamy, V. (2004). Co-creation experiences: The next practice in value creation. Journal of Interactive Marketing, 18(3), 5–14. doi: 10.1002/dir.20015
  • Richardson, J. (2008). The business model: An integrative framework for strategy execution. Strategic Change, 17(5-6), 133–144. doi: 10.1002/jsc.821
  • Rydehell, H., & Isaksson, A. (2016). Initial configurations and business models in new technology based firms. Journal of Business Models, 4(1), 63–83.
  • Silverman, D. (2006). Interpreting qualitative data. London: Sage Publications.
  • Special Eurobarometer 382. (2012). Public attitudes towards robots. Retrieved from http://ec.europa.eu/public_opinion/archives/ebs/ebs_382_en.pdf
  • Special Eurobarometer 460. (2017). Attitudes towards the impact of digitisation and automation on daily life. Retrieved from: http://ec.europa.eu/commfrontoffice/publicopinion/index.cfm/ResultDoc/download/DocumentKy/78998
  • Special Eurobarometer 427. (2015). Autonomous systems. Retrieved from http://ec.europa.eu/commfrontoffice/publicopinion/archives/ebs/ebs_427_en.pdf
  • Taipale, V. (2014). Global trends, policies and gerontechnology. Gerontechnology, 12(4), 187–193. doi: 10.4017/gt.2014.12.4.001.00
  • ‘The Finnish government resolution of intelligent robotics and automation’. (2016). Valtioneuvoston periaatepäätös älykkäästä robotiikasta ja automaatiosta (in Finnish). Finnish Government. Published on June 2 2016. Retrieved from http://valtioneuvosto.fi/paatokset/paatos?decisionId=0900908f804c7484
  • ‘The Well-being and Health Sector’s Artificial Intelligence and Robotics Programme’. (2018). Ministry of Social Affairs and Health, Helsinki 2018. Retrieved from https://stm.fi/documents/1271139/10262302/Well-Being+and+Health+-+AiRo+Programme+%23hyteairo.pdf/af3a5e2a-6381-444a-932b-3f54344bbbbc/Well-Being+and+Health+-+AiRo+Programme+%23hyteairo.pdf
  • Valkokari, K. (2015). Business, innovation, and knowledge ecosystems: How they differ and how to survive and thrive within them. Technology Innovation Management Review, 5(8), 17–24. doi: 10.22215/timreview/919
  • Vargo, S. L., & Lusch, R. F. (2004). Evolving to a new dominant logic for marketing. Journal of Marketing, 68(1), 1–17. doi: 10.1509/jmkg.68.1.1.24036
  • Vargo, S. L., & Lusch, R. F. (2016). Institutions and axioms: An extension and update of service-dominant logic. Journal of the Academy of Marketing Science, 44(1), 5–23. doi: 10.1007/s11747-015-0456-3
  • Vargo, S. L., Wieland, H., & Akaka, M. A. (2015). Innovation through institutionalization: A service ecosystems perspective. Industrial Marketing Management, 44, 63–72. doi: 10.1016/j.indmarman.2014.10.008
  • Watanabe, K., Hyytinen, K., & Määttä, H. (2017, Sep 7-9). Challenges in integrating assistive technologies into elderly-care services: Comparative study between Japan and Finland. Proceedings of 27th RESER Conference (pp. 109–123). Bilbao, Spain.
  • Wieland, H., Hartmann, N. N., & Vargo, S. L. (2017). Business models as service strategy. Journal of the Academy of Marketing Science, 45(6), 925–943. doi: 10.1007/s11747-017-0531-z
  • Wieland, H., Polese, F., Vargo, S. L., & Lusch, R. F. (2012). Toward a service (eco) systems perspective on value creation. International Journal of Service Science, Management, Engineering, and Technology, 3(3), 12–25. doi: 10.4018/jssmet.2012070102

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.