Tourism, information technologies and sustainability: an exploratory review

References

• Aall, C. (2014). Sustainable tourism in practice: Promoting or perverting the quest for a sustainable development? Sustainability , 6 (5), 2562–2583.
   Web of Science ®Google Scholar
• Adey, P. , Budd, L. , & Hubbard, P. (2007). Flying lessons: Exploring the social and cultural geographies of global air travel. Progress in Human Geography , 31 (6), 773–791.
   Web of Science ®Google Scholar
• Agoda . (2015). Info (Facebook page). Retrieved 13 May 2015 from https://www.facebook.com/agoda/info?tab=page_info
   Google Scholar
• AirBnB . (2015a). About us. Retrieved Accessed 13 May 2015 from https://www.airbnb.com/about/about-us
   Google Scholar
• AirBnB . (2015b). About us. Retrieved Accessed 7 November 2015 from https://www.airbnb.com/about/about-us
   Google Scholar
• Ali, A. , & Frew, A.J. (2014). ICT and sustainable tourism development: An innovative perspective. Journal of Hospitality and Tourism Technology , 5 (1), 2–16.
   Google Scholar
• Atmosfair . (2014). Atmosfair Airline Index 2014. Retrieved Accessed 14 May 2015 from https://www.atmosfair.de/documents/10184/882239/AAI2014_DE/4e22246c-1b1c-4aca-9e8d-7ae89b6a818c
   Google Scholar
• Ayeh, J.K. (2015). Travellers' acceptance of consumer-generated media: An integrated model of technology acceptance and source credibility theories. Computers in Human Behavior , 48 , 173–180.
   Web of Science ®Google Scholar
• Ballantyne, R. , & Packer, J. (2011). Using tourism free‐choice learning experiences to promote environmentally sustainable behaviour: The role of post‐visit ‘action resources’. Environmental Education Research , 17 (2), 201–215.
   Web of Science ®Google Scholar
• Ballantyne, R. , Packer, J. , & Falk, J. (2011). Visitors' learning for environmental sustainability: Testing short-and long-term impacts of wildlife tourism experiences using structural equation modelling. Tourism Management , 32 (6), 1243–1252.
   Web of Science ®Google Scholar
• Ballantyne, R. , Packer, J. , Hughes, K. , & Dierking, L. (2007). Conservation learning in wildlife tourism settings: Lessons from research in zoos and aquariums. Environmental Education Research , 13 (3), 367–383.
   Google Scholar
• Belk, R. (2014). You are what you can access: Sharing and collaborative consumption online. Journal of Business Research , 67 (8), 1595–1600.
   Web of Science ®Google Scholar
• Benckendorff, P.J. , Sheldon, P.J. , & Fesenmaier, D.R. (2014). Tourism information technology . Wallingford: CABI.
   Google Scholar
• Berscheid, E. , Snyder, M. , & Omoto, A.M. (1989). The relationship closeness inventory: Assessing the closeness of interpersonal relationships. Journal of Personality and Social Psychology , 57 , 792–807.
   Web of Science ®Google Scholar
• Booking.com . (2015). Overview. Retrieved Accessed 14 May 2015 from http://www.booking.com/content/about.en-gb.html?dcid=4&lang=en-gb&sid=71f964d406607e8d0ee2a836ccf86bc3
   Google Scholar
• Budeanu, A. (2013). Sustainability and tourism social media. In A.M. Munar , S. Gyimóthy , & C. Liping (Eds.), Tourism social media: Transformations in identity, community and culture (pp. 87–103). Bingley: Emerald.
   Google Scholar
• Buhalis, D. (1998). Strategic use of information technologies in the tourism industry. Tourism Management , 19 (5), 409–421.
   Web of Science ®Google Scholar
• Buhalis, D. , & Law, R. (2008). Progress in information technology and tourism management: 20 years on and 10 years after the Internet – the state of eTourism research. Tourism Management , 29 (4), 609–623.
   Web of Science ®Google Scholar
• Cacioppo, J.T. , & Patrick, W. (2008). Loneliness: Human nature and the need for social connection . New York, NY: W.W. Norton.
   Google Scholar
• Carey, S. , Gountas, Y. , & Gilbert, D. (1997). Tour operators and destination sustainability. Tourism Management , 18 (7), 425–431.
   Web of Science ®Google Scholar
• Cohen, S. , & Gössling, S. (2015). A darker side of hypermobility. Environment and Planning A , DOI: https://doi.org/10.1177/0308518×15597124
   Google Scholar
• Couchsurfing . (2015). About us. Retrieved 13 May 2015 from http://about.couchsurfing.com/about/
   Google Scholar
• Desforges, L. (2000). Travelling the world: Identity and travel biography. Annals of Tourism Research , 27 (4), 926–945.
   Web of Science ®Google Scholar
• Dolby, N. (2004). Encountering an American self: Study abroad and national identity. Comparative Education Review , 48 (2), 150–173.
   Web of Science ®Google Scholar
• Expedia . (2015a). Front page. Retrieved Accessed 13 May 2015 from http://www.expedia.com/?v=b
   Google Scholar
• Facebook . (2015). Investor relations: Facebook reports first quarter 2015 results. Retrieved Accessed 13 May 2015 from http://investor.fb.com/releasedetail.cfm?ReleaseID=908022
   Google Scholar
• Falk, J.H. , Ballantyne, R. , Packer, J. , & Benckendorff, P. (2012). Travel and learning: A neglected tourism research area. Annals of Tourism Research , 39 (2), 908–927.
   Web of Science ®Google Scholar
• Fishman, E. , Washington, S. , & Haworth, N. (2014). Bike share's impact on car use: Evidence from the United States, Great Britain, and Australia. Transportation Research Part D: Transport and Environment , 31 , 13–20.
   Web of Science ®Google Scholar
• FlyerTalk . (2015). Front page. Retrieved Accessed 13 May 2015 from http://www.flyertalk.com/
   Google Scholar
• Fodor's . (2015). Where do travelers want to go in 2015? Fodor's reveals popular destinations and emerging hotspots. Retrieved Accessed 13 May 2015 from http://www.fodors.com/press-room/press-releases/where-do-travelers-want-to-go-in-2015-fodors-reveals-popular-destinations-a
   Google Scholar
• Fox, J. , & Moreland, J.J. (2015). The dark side of social networking sites: An exploration of the relational and psychological stressors associated with Facebook use and affordances. Computers in Human Behavior , 45 , 168–176.
   Web of Science ®Google Scholar
• Garcia, S.M. , Tor, A. , & Schiff, T.M. (2013). The psychology of competition: A social comparison perspective. Perspectives on Psychological Science , 8 (6), 634–650.
   Web of Science ®Google Scholar
• Germann Molz, J. (2006). ‘Watch us wander’: Mobile surveillance and the surveillance of mobility. Environment and Planning A , 38 (2), 377–393.
   Web of Science ®Google Scholar
• Germann Molz, J. (2012). Travel connections: Tourism, technology and togetherness in a mobile world . London: Routledge.
   Google Scholar
• Germann Molz, J. (in press). Making a difference together: Discourses of transformation in family voluntourism. Journal of Sustainable Tourism , DOI: https://doi.org/10.1080/09669582.2015.1088862
   Google Scholar
• Germann Molz, J. , & Paris, C.M. (2015). The social affordances of flashpacking: Exploring the mobility nexus of travel and communication. Mobilities , 10 (2), 173–192.
   Web of Science ®Google Scholar
• Gössling, S. , Hall, C.M. , & Andersson, A.C. (2016). A conceptualization of online review manipulation strategies by accommodation managers. Current Issues in Tourism . Submitted. Retrieved from https://doi.org/http://dx.doi.org/10.1080/13683500.2015.1127337
   Google Scholar
• Gössling, S. , & Lane, B. (2015). Rural tourism and the development of Internet-based accommodation booking platforms: A study in the advantages, dangers and implications of innovation. Journal of Sustainable Tourism , 23 (8&9), 1386–1403.
   Web of Science ®Google Scholar
• Gössling, S. , & Nilsson, J.H. (2010). Frequent flyer programmes and the reproduction of mobility. Environment and Planning A , 42 , 241–252.
   Web of Science ®Google Scholar
• Gössling, S. , & Stavrinidi, I. (2015). Social networking, mobilities, and the rise of liquid identities. Mobilities , DOI: https://doi.org/10.1080/17450101.2015.1034453
   Web of Science ®Google Scholar
• Guest, G. , Namey, E.E. , & Mitchell, M.L. (2015). Collecting qualitative data . Thousand Oaks, CA: Sage.
   Google Scholar
• Hall, C.M. (2013). Framing behavioural approaches to understanding and governing sustainable tourism consumption: Beyond neoliberalism, “nudging” and “green growth”? Journal of Sustainable Tourism , 21 (7), 1091–1109.
   Web of Science ®Google Scholar
• Hays, S. , Page, S.J. , & Buhalis, D. (2013). Social media as a destination marketing tool: Its use by national tourism organisations. Current Issues in Tourism , 16 (3), 211–239.
   Web of Science ®Google Scholar
• Hibbert, J.F. , Dickinson, J.E. , Gössling, S. , & Curtin, S. (2013). Identity and tourism mobility: An exploration of the attitude-behaviour gap. Journal of Sustainable Tourism , 21 (7), 999–1016.
   Web of Science ®Google Scholar
• Ho, C.-I. , & Lee, Y.-L. (2007). The development of an e-travel service quality scale. Tourism Management , 28 (6), 1434–1449.
   Web of Science ®Google Scholar
• HolidayCheck . (2015). About HolidayCheck. Retrieved Accessed 13 May 2015 from http://www.holidaycheck.com/aboutus.php
   Google Scholar
• HomeExchange . (2015). About HomeExchange. Retrieved Accessed 13 May 2015 from https://www.homeexchange.com/en/about/
   Google Scholar
• Hotels . (2015). About us. Retrieved Accessed 13 May 2015 from http://de.hotels.com/customer_care/about_us.html
   Google Scholar
• HRS . (2015). HRS at a glance. Retrieved Accessed 13 May 2015 from http://www.hrs.de/web3/showCmsPage.do?clientId=ZW5fX05FWFQ-&cid=52-2&pageId=standard-01841
   Google Scholar
• Hunter, C. (1997). Sustainable tourism as an adaptive paradigm. Annals of Tourism Research , 24 (4), 850–867.
   Web of Science ®Google Scholar
• Hvass, K.A. , & Munar, A.M. (2012). The takeoff of social media in tourism. Journal of Vacation Marketing , 18 (2), 93–103.
   Google Scholar
• Instagram . (2015). About us. Retrieved Accessed 13 May 2015 from https://instagram.com/about/us/
   Google Scholar
• Jalilvand, M.R. , & Samiei, N. (2012). The impact of electronic word of mouth on a tourism destination choice: Testing the theory of planned behavior (TPB). Internet Research , 22 (5), 591–612.
   Web of Science ®Google Scholar
• Jeacle, I. , & Carter, C. (2011). In TripAdvisor we trust: Rankings, calculative regimes and abstract systems. Accounting, Organizations and Society , 36 (4), 293–309.
   Web of Science ®Google Scholar
• Jun, S.H. , Vogt, C.A. , & MacKay, K.J. (2007). Relationships between travel information search and travel product purchase in pretrip contexts. Journal of Travel Research , 45 (3), 266–274.
   Google Scholar
• Juvan, E. , & Dolnicar, S. (2014a). Can tourists easily choose a low carbon footprint vacation? Journal of Sustainable Tourism , 22 (2), 175–194.
   Web of Science ®Google Scholar
• Juvan, E. , & Dolnicar, S. (2014b). The attitude–behaviour gap in sustainable tourism. Annals of Tourism Research , 48 , 76–95.
   Web of Science ®Google Scholar
• Konrath, S.H. , O'Brien, E.H. , & Hsing, C. (2011). Changes in dispositional empathy in American college students over time: A meta-analysis. Personality and Social Psychology Review , 15 (2), 180–198.
   PubMed Web of Science ®Google Scholar
• Lacey, R. (2012). How customer voice contributes to stronger service provider relationships. Journal of Services Marketing , 26 (2), 137–144.
   Web of Science ®Google Scholar
• Larsen, G.R. , & Guiver, J.W. (2013). Understanding tourists' perceptions of distance: A key to reducing the environmental impacts of tourism mobility. Journal of Sustainable Tourism , 21 (7), 968–981.
   Web of Science ®Google Scholar
• Lastminute . (2015). Über lastminute.de. Retrieved Accessed 13 May 2015 from http://www.lastminute.de/company/ueber-lastminute-de.html
   Google Scholar
• Law, R. , Qi, S. , & Buhalis, D. (2010). Progress in tourism management: A review of website evaluation in tourism research. Tourism Management , 31 (3), 297–313.
   Web of Science ®Google Scholar
• Lemelin, H. , Dawson, J. , & Stewart, E.J. (Eds.). (2013). Last chance tourism: Adapting tourism opportunities in a changing world . Abingdon: Routledge.
   Google Scholar
• Leung, D. , Law, R. , Van Hoof, H. , & Buhalis, D. (2013). Social media in tourism and hospitality: A literature review. Journal of Travel & Tourism Marketing , 30 (1–2), 3–22.
   Web of Science ®Google Scholar
• Liburd, J.J. (2005). Sustainable tourism and innovation in mobile tourism services. Tourism Review International , 9 (1), 107–118.
   Google Scholar
• Mann, S. , & Cadman, R. (2014). Does being bored make us more creative? Creativity Research Journal , 26 (2), 165–173.
   Web of Science ®Google Scholar
• Martin, E. , Shaheen, S.A. , & Lidicker, J. (2010). Impact of carsharing on household vehicle holdings. Transportation Research Record: Journal of the Transportation Research Board , 2143 (1), 150–158.
   Web of Science ®Google Scholar
• Mauri, A.G. , & Minazzi, R. , 2013. Web reviews influence on expectations and purchasing intentions of hotel potential customers. International Journal of Hospitality Management , 34 , 99–107.
   Web of Science ®Google Scholar
• Mayer, R. , Ryley, T. , & Gillingwater, D. (2012). Passenger perceptions of the green image associated with airlines. Journal of Transport Geography , 22 , 179–186.
   Web of Science ®Google Scholar
• McQuilken, L. , & Robertson, N. (2011). The influence of guarantees, active requests to voice and failure severity on customer complaint behavior. International Journal of Hospitality Management , 30 (4), 953–962.
   Web of Science ®Google Scholar
• Melián-González, S. , Bulchand-Gidumal, J. , & López-Valcárcel, B.G. (2013). Online customer reviews of hotels as participation increases, better evaluation is obtained. Cornell Hospitality Quarterly , 54 (3), 274–283.
   Web of Science ®Google Scholar
• Miller, G. , Rathouse, K. , Scarles, C. , Holmes, K. , & Tribe, J. (2010). Public understanding of sustainable tourism. Annals of Tourism Research , 37 (3), 627–645.
   Web of Science ®Google Scholar
• Munar, A.M. , & Jacobsen, J.K.S. (2014). Motivations for sharing tourism experiences through social media. Tourism Management , 43 , 46–54.
   Web of Science ®Google Scholar
• Noroozi, A. , & Fotouhi, Z. (2010). The influence of semantic web on decision making of customers in tourism industry. International Journal of Information Science and Management , Special Issue 1, 77–98.
   Google Scholar
• Noy, C. (2004). This trip really changed me: Backpackers' narratives of self-change. Annals of Tourism Research , 31 (1), 78–102.
   Web of Science ®Google Scholar
• O'Connor, P. (2008). User-generated content and travel: A case study on Tripadvisor.com. In P. O'Connor , W. Höpken , & U. Gretzel (Eds.), Information and communication technologies in tourism 2008 (pp. 47–58). Vienna: Springer.
   Google Scholar
• Öğüt, H. , & Onur Taş, B.K. (2012). The influence of internet customer reviews on the online sales and prices in hotel industry. The Service Industries Journal , 32 (2), 197–214.
   Web of Science ®Google Scholar
• Opodo . (2015). About us. Retrieved Accessed 13 May 2015 from http://www.opodo.com/about_us/
   Google Scholar
• Orbitz . (2015). Orbitz. Retrieved Accessed 13 May 2015 from http://careers.orbitz.com/orbitz.html
   Google Scholar
• Pappas, N. (2014). The effect of distance, expenditure and culture on the expression of social status through tourism. Tourism Planning and Development , 11 (4), 387–404.
   Google Scholar
• Pearce, P.L. , & Lee, U.-I. (2005). Developing the travel career approach to tourist motivation. Journal of Travel Research , 43 (3), 226–237.
   Google Scholar
• Pearson, C. , & Hussain, Z. (2015). Smartphone use, addiction, narcissism, and personality: A mixed methods investigation. International Journal of Cyber Behavior, Psychology and Learning , 5 (1), 17–32.
   Google Scholar
• Phillips, P. , Zigan, K. , Santos Silva, M.M. , & Schegg, R. (2015). The interactive effects of online reviews on the determinants of Swiss hotel performance: A neural network analysis. Tourism Management , 50 , 130–141.
   Web of Science ®Google Scholar
• Poon, A. (1993). Tourism, technology and competitive strategies . Wallingford: CABI.
   Google Scholar
• Randles, S. , & Mander, S. (2009). Aviation consumption and the climate change debate: ‘Are you going to tell me off for flying?’ Technology Analysis & Strategic Management , 21 (1), 93–113.
   Web of Science ®Google Scholar
• Reis, H.T. , Clark, M.S. , & Holmes, J.G. (2004). Perceived partner responsiveness as an organizing construct in the study of intimacy and closeness. In D.J. Mashek & A.P. Aron (Eds.), Handbook of closeness and intimacy (pp. 201–225). Mahwah, NJ: Lawrence Erlbaum Associates.
   Google Scholar
• Ryan, T. , & Xenos, S. (2011). Who uses Facebook? An investigation into the relationship between the Big Five, shyness, narcissism, loneliness, and Facebook usage. Computers in Human Behavior , 27 (5), 1658–1664.
   Web of Science ®Google Scholar
• Scott, D. , & Lemieux, C. (2010). Weather and climate information for tourism. Procedia Environmental Sciences , 1 , 146–183.
   Google Scholar
• Scott, M.M. , & Frew, A.J. (2013). Exploring the role of in-trip applications for sustainable tourism: Expert perspectives. In Gretzel, U. , Law, R. & Fuchs, M. (Eds), Information and Communication Technologies in Tourism 2010 (pp. 36–46). Berlin: Springer.
   Google Scholar
• Shaheen, S. , & Guzman, S. 2011. Worldwide bikesharing. Retrieved Accessed 13 May 2015 from http://tsrc.berkeley.edu/worldwide%20bikesharing
   Google Scholar
• Sheldon, P.J. (1997). Tourism information technology . Wallingford: CABI.
   Google Scholar
• Sparks, B.A. , & Browning, V. (2011). The impact of online reviews on hotel booking intentions and perception of trust. Tourism Management , 32 (6), 1310–1323.
   Web of Science ®Google Scholar
• Thurlow, C. , & Jaworski, A. (2006). The alchemy of the upwardly mobile: Symbolic capital and the stylization of elites in frequent-flyer programmes. Discourse & Society , 17 (1), 99–135.
   Web of Science ®Google Scholar
• Tisdell, C. , & Wilson, C. (2001). Wildlife-based tourism and increased support for nature conservation financially and otherwise: Evidence from sea turtle ecotourism at Mon Repos. Tourism Economics , 7 (3), 233–249.
   Google Scholar
• Touray, K. , & Jung, T. (2010). Exploratory study on contributions of ICTs to sustainable tourism development in Manchester. In Gretzel, U. , Law, R. & Fuchs, M. (Eds), Information and Communication Technologies in Tourism 2010 (pp. 493–505). Berlin: Springer.
   Google Scholar
• TripAdvisor . (2014). As a business representative, how can I report that a guest threatened me with a bad review? Retrieved Accessed 2 February 2014 from: https://www.tripadvisorsupport.com/hc/en-us/articles/200614417-As-a-business-representative-how-can-I-report-that-a-guest-threatened-me-with-a-bad-review-
   Google Scholar
• TripAdvisor . (2015a). About TripAdvisor. Retrieved Accessed 13 May 2015 from http://www.tripadvisor.com/PressCenter-c6-About_Us.html
   Google Scholar
• TripAdvisor . (2015b). About TripAdvisor. Retrieved Accessed 7 November 2015 from http://www.tripadvisor.com/PressCenter-c6-About_Us.html
   Google Scholar
• Trivago . (2015). Who we are. Retrieved Accessed 13 May 2015 from http://www.trivago.com/static/company/company
   Google Scholar
• Turkle, S. (2011). Alone together: Why we expect more from technology and less from each other . New York, NY: Basic Books.
   Google Scholar
• Uber . (2015). Uber. Retrieved Accessed 14 May 2015 from www.uber.com
   Google Scholar
• UNEP & UNWTO . (2005). Making tourism more sustainable – a guide for policy makers . Paris: Author.
   Google Scholar
• UNWTO . (2014). Concept note – towards the development of the 10YFP sustainable tourism programme. Retrieved Accessed 28 April 2015 from http://dtxtq4w60xqpw.cloudfront.net/sites/all/files/docpdf/10yfpstpconceptnotedec2014.pdf
   Google Scholar
• Urry, J. (2000). Sociology beyond societies: Mobilities for the twenty-first century . London: Routledge.
   Google Scholar
• Urry, J. (2007). Mobilities . Cambridge: Polity Press.
   Google Scholar
• Urry, J. (2011). Social networks, mobile lives and social inequalities. Journal of Transport Geography , 21 , 24–30.
   Web of Science ®Google Scholar
• Venere . (2015). Our services. Retrieved Accessed 13 May 2015 from http://www.venere.com/aboutus/page_template.html?ab_3_en
   Google Scholar
• Wayn . (2015). About us. Retrieved Accessed 13 May 2015 from http://www.wayn.com/aboutus
   Google Scholar
• Werthner, H. , & Klein, S. (1999). Information technology and tourism: A challenging relationship . Vienna: Springer.
   Google Scholar
• Whitmarsh, L. , Seyfang, G. , & O'Neill, S. (2011). Public engagement with carbon and climate change: To what extent is the public ‘carbon capable’? Global Environmental Change , 21 (1), 56–65.
   Web of Science ®Google Scholar
• Williams, K.D. (2001). Ostracism: The power of silence . New York, NY: Guildford.
   Google Scholar
• Xiang, Z. , & Gretzel, U. (2010). Role of social media in online travel information search. Tourism Management , 31 (2), 179–188.
   Web of Science ®Google Scholar
• Yacouel, N. , & Fleischer, A. (2012). The role of cybermediaries in reputation building and price premiums in the online hotel market. Journal of Travel Research , 51 (2), 219–226.
   Web of Science ®Google Scholar
• Zhang, Y. , & Vásquez, C. (2014). Hotels' responses to online reviews: Managing consumer dissatisfaction. Discourse, Context & Media , 6 , 54–64.
   Web of Science ®Google Scholar
• Zhang, Z. , Ye, Q. , Law, R. , & Li, Y. (2010). The impact of e-word-of-mouth on the online popularity of restaurants: A comparison of consumer reviews and editor reviews. International Journal of Hospitality Management , 29 (4), 694–700.
   Web of Science ®Google Scholar
• Zhao, S. , Grasmuck, S. , & Martin, J. (2008). Identity construction on Facebook: Digital empowerment in anchored relationships. Computers in Human Behaviour , 24 , 1816–1836.
   Web of Science ®Google Scholar
• Zoover . (2015). Jobs. Retrieved Accessed 13 May 2015 from http://www.zoover.de/jobs
   Google Scholar