References
- Ahearne, M., Bhattacharya, C. B., & Gruen, T. (2005). Antecedents and consequences of customer-company identification: Expanding the role of relationship marketing. Journal of Applied Psychology, 90(3), 574–585.
- Alegre, J., & Juaneda, C. (2006). Destination loyalty: Consumers’ economic behavior. Annals of Tourism Research, 33(3), 684–706.
- Ali, F., Ryu, K., & Hussain, K. (2016). Influence of experiences on memories, satisfaction and behavioral intentions: A study of creative tourism. Journal of Travel & Tourism Marketing, 33(1), 85–100.
- Ashforth, B. E., & Mael, F. (1989). Social identity theory and the organization. Academy of Management Review, 14(1), 20–39.
- Athanasopoulou, P. (2009). Relationship quality: A critical literature review and research agenda. European Journal of Marketing, 43(5/6), 583–610.
- Baka, V. (2016). The becoming of user-generated reviews: Looking at the past to understand the future of managing reputation in the travel sector. Tourism Management, 53, 148–162.
- Barber, N., Taylor, D. S., & Deale, C. S. (2010). Wine tourism, environmental concerns and purchase intentions. Journal of Travel & Tourism Marketing, 27(2), 146–185.
- Barnett, M. L., Jermier, J. M., & Lafferty, B. A. (2006). Corporate reputation: The definitional landscape. Corporate Reputation Review, 9(1), 26–38.
- Bartikowski, B., Walsh, G., & Beatty, S. E. (2011). Culture and age as moderators in the corporate reputation and loyalty relationship. Journal of Business Research, 64(9), 966–972.
- Basuroy, S., Desai, K. K., & Talukdar, D. (2006). An empirical investigation of signaling in the motion picture industry. Journal of Marketing Research, 43(2), 287–295.
- Bergami, M., & Bagozzi, R. P. (2000). Self-categorization, affective commitment, and group self-esteem as distinct aspects of social identity in the organization. British Journal of Social Psychology, 39(4), 555–577.
- Bergh, D. D., Ketchen, D. J., Boyd, B. K., & Bergh, J. (2010). New frontiers of the reputation-performance relationship: Insights from multiple theories. Journal of Management, 36(3), 620–632.
- Bhattacharya, C. B., & Sen, S. (2003). Consumer-company identification: A framework for understanding consumers’ relationships with companies. Journal of Marketing, 67(2), 76–88.
- Bitner, M. J., & Zeithaml, V. A. (2003). Service marketing (3rd ed.). New Delhi: Tata McGraw Hill.
- Brewer, M. B. (1991). The social self: On being the same and different at the same time. Personality and Social Psychology Bulletin, 17(5), 475–482.
- Brown, J. T., Cowles, D. L., & Tuten, T. L. (1996). Service recovery: Its value and limitations as a retail strategy. International Journal of Service Industry Management, 7(5), 32–46.
- Budruk, M., Thomas, H., & Tyrrell, T. (2009). Urban green spaces: A study of place attachment and environmental attitudes in India. Society and Natural Resources, 22(9), 824–839.
- Buhalis, D. (2000). Marketing the competitive destination of the future. Tourism Management, 21(1), 97–116.
- Buhalis, D. (2003). eTourism: Information technology for strategic tourism management. Harlow: Prentice Hall.
- Capozzi, L. (2005). Corporate reputation: Our role in sustaining and building a valuable asset. Journal of Advertising Research, 45(3), 290–293.
- Caruana, A., & Ewing, M. T. (2010). How corporate reputation, quality, and value influence online loyalty. Journal of Business Research, 63(9), 1103–1110.
- Chang, K.-C. (2013). How reputation creates loyalty in the restaurant sector. International Journal of Contemporary Hospitality Management, 25(4), 1–25.
- Chen, C.-F., & Chen, F.-S. (2010). Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists. Tourism Management, 31(1), 29–35.
- Cheng, T.-M., & Wu, H. C. (2015). How do environmental knowledge, environmental sensitivity, and place attachment affect environmentally responsible behavior? An integrated approach for sustainable island tourism. Journal of Sustainable Tourism, 23(4), 1–20.
- Cheng, T.-M., Wu, H. C., & Huang, L-M. (2013). The influence of place attachment on the relationship between destination attractiveness and environmentally responsible behavior for island tourism in Penghu, Taiwan. Journal of Sustainable Tourism, 21(8), 1166–1187.
- Chi, C. G. Q., & Qu, H. (2008). Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach. Tourism Management, 29(4), 624–636.
- Chiu, Y.-T., Lee, W.-I., & Chen, T.-H. (2014). Environmentally responsible behavior in ecotourism: Antecedents and implications. Tourism Management, 40, 321–329.
- Connelly, B. L., Certo, S. T., Ireland, R. D., & Reutzel, C. R. (2011). Signaling theory: A review and assessment. Journal of Management, 37(1), 39–67.
- Cottrell, S. P., & Graefe, A. R. (1997). Testing a conceptual framework of responsible environmental behavior. The Journal of Environmental Education, 29(1), 17–27.
- da Silva, R. V., & Alwi, S. F. S. (2006). Cognitive, affective attributes and conative, behavioral response in retail corporate branding. Journal of Product and Brand Management, 15(5), 293–305.
- Dagger, T., & Sweeney, J. C. (2006). The effect of service evaluations on behavioral intentions and quality of life. Journal of Service Research, 9(1), 3–18.
- Davies, G., & Chun, R. (2002). Gaps between the internal and external perceptions of the corporate brand. Corporate Reputation Review, 5(2/3), 144–158.
- Davis, J. L., Le, B., & Coy, A. E. (2011). Building a model of commitment to the natural environment to predict ecological behavior and willingness to sacrifice. Journal of Environmental Psychology, 31(3), 257–265.
- Deephouse, D. L. (2000). Media reputation as a strategic resource: An integration of mass communication and resource-based theories. Journal of Management, 26(6), 1091–1112.
- Devine, I., & Halpern, P. (2001). Implicit claims: The role of corporate reputation in value creation. Corporate Reputation Review, 4(1), 42–49.
- Dhalla, R., & Carayannopoulos, S. (2013). Reputational discounting: Factors reducing the influence of organizational reputation. Corporate Reputation Review, 16(2), 150–167.
- Diener, E. (1984). Subjective well-being. Psychology Bulletin, 95(3), 542–575.
- Diener, E., Emmons, R. A., Larsen, R. J., & Griffin, S. (1985). The satisfaction with life scale. Journal of Personality Assessment, 49(1), 71–75.
- Diener, E., Suh, E., & Oishi, S. (1997). Recent findings on subjective well-being. Indian Journal of Clinical Psychology, 24(1), 25–41.
- Dowling, G. (2001). Creating corporate reputations, identity, image, and performance. Oxford: Oxford University Press.
- Dutton, J. E., Dukerich, J. M., & Harquail, C. V. (1994). Organizational images and member identification. Administrative Science Quarterly, 39(2), 239–263.
- Everett, S., & Aitchison, C. (2008). The role of food tourism in sustaining regional identity: A case study of Cornwall, South West England. Journal of Sustainable Tourism, 16(2), 150–167.
- Fombrun, C. J. (1996). Reputation: Realizing value from the corporate image. Boston, MA: Harvard Business School Press.
- Fombrun, C., & Shanley, M. (1990). What's in a name? Reputation building and corporate strategy. Academy of Management Journal, 33(2), 233–258.
- Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39–50.
- Gatzert, N. (2015). The impact of corporate reputation and reputation damaging events on financial performance: Empirical evidence from the literature. European Management Journal, 33(6), 485–499.
- Gray, E. R., & Balmer, J. M. T. (1998). Managing corporate image and corporate reputation. Long Range Planning, 31(5), 695–702.
- Halpenny, E. A. (2010). Pro-environmental behaviors and park visitors: The effect of place attachment. Journal of Environmental Psychology, 30(4), 409–421.
- Han, H., & Kim, Y. (2010). An investigation of green hotel customers’ decision formation: Developing an extended model of the theory of planned behavior. International Journal of Hospitality Management, 29(4), 659–668.
- Han, H., & Yoon, H. J. (2015). Hotel customers’ environmentally responsible behavioral intentions: Impact of key constructs on decision in green consumerism. International Journal of Hospitality Management, 45, 22–33.
- Hansen, H., Samuelsen, B. M., & Silseth, P. R. (2008). Customer perceived value in B-to-B service relationships: Investigating the importance of corporate reputation. Industrial Marketing Management, 37(2), 206–217.
- Haumann, T., Quaiser, B., Wieseke, J., & Rese, M. (2014). Footprints in the sands of time: A comparative analysis of the effectiveness of customer satisfaction and customer-company identification over time. Journal of Marketing, 78(6), 78–102.
- Helm, S., Garnefeld, I., & Tolsdorf, J. (2009). Perceived corporate reputation and consumer satisfaction: An experimental exploration of casual relationships. Australasian Marketing Journal, 17(2), 69–74.
- Homburg, C., Wieseke, J., & Hoyer, W. D. (2009). Social identity and the service-profit chain. Journal of Marketing, 73(2), 38–54.
- Hong, S. Y., & Yang, S.-U. (2009). Effects of reputation, relational satisfaction, and customer-company identification on positive word-of-mouth intentions. Journal of Public Relations Research, 21(4), 381–403.
- Hu, L. T., & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling, 6(1), 1–55.
- Huang, M., Chen, Z., & Chen, I. (2017). The importance of CSR in forming customer-company identification and long-term loyalty. Journal of Services Marketing, 31(1), 63–72.
- Huntley, J. K. (2006). Conceptualization and measurement of relationship quality: Linking relationship quality to actual sales and recommendation intention. Industrial Marketing Management, 35(6), 703–714.
- Hutchinson, J., Lai, F., & Wang, Y. (2009). Understanding the relationship of quality, value, equity, satisfaction, and behavioral intentions among golf travelers. Tourism Management, 30(2), 298–308.
- Jorgensen, B. S., & Stedman, R. C. (2001). Sense of place as an attitude: Lakeshore owners attitudes toward their properties. Journal of Environmental Psychology, 21(3), 233–248.
- Jose, P. E. (2013). Doing statistical mediation and moderation. New York, NY: Guilford Press.
- Kastenholz, E., Carneiro, M. J., Marques, C. P., & Loureiro, S. M. C. (2017). The dimensions of rural tourism experience: Impacts on arousal, memory and satisfaction. Journal of Travel & Tourism Marketing, 35(2), 189–201.
- Keh, H. T., & Xie, Y. (2009). Corporate reputation and customer behavioral intentions: The roles of trust, identification and commitment. Industrial Marketing Management, 38(7), 732–742.
- Kim, J. H. (2010). Determining the factors affecting the memorable nature of travel experiences. Journal of Travel & Tourism Marketing, 27(8), 780–796.
- Kim, J. H., Ritchie, J. R. B., & McCormick, B. (2012). Development of a scale to measure memorable tourism experiences. Journal of Travel Research, 51(1), 12–25.
- Kim, W. G., & Cha, Y. (2002). Antecedents and consequences of relationship quality in hotel industry. International Journal of Hospitality Management, 21(4), 321–338.
- Koh, Y., Lee, S., & Boo, S. (2009). Impact of brand recognition and brand reputation on firm performance: U.S.-based multinational restaurant companies’ perspective. International Journal of Hospitality Management, 28(4), 620–630.
- Kozak, M., & Rimmington, M. (2000). Tourist satisfaction with Mallorca, Spain, as an off-season holiday destination. Journal of Travel Research, 38(3), 260–269.
- Kuenzel, S., & Halliday, V. (2008). Investigating antecedents and consequences of brand identification. Journal of Product & Brand Management, 17(5), 293–304.
- Kyle, G., Graefe, A., & Manning, R. (2005). Testing the dimensionality of place attachment in recreational settings. Environment and Behavior, 37(2), 153–177.
- Lalli, M. (1992). Urban-related identity: Theory, measurement, and empirical findings. Journal of Environmental Psychology, 12(4), 285–303.
- Lee, T. H. (2011). How recreation involvement, place attachment and conservation commitment affect environmentally responsible behavior. Journal of Sustainable Tourism, 19(7), 895–915.
- Lee, S., Singal, M., & Kang, K. H. (2013). The corporate social responsibility–financial performance link in the US restaurant industry: Do economic conditions matter? International Journal of Hospitality Management, 32, 2–10.
- Loureiro, S. M. C., & González, F. J. M. (2008). The importance of quality, satisfaction, trust, and image in relation to rural tourist loyalty. Journal of Travel and Tourism Marketing, 25(2), 117–136.
- Loureiro, S. M. C., & Kastenholz, E. (2011). Corporate reputation, satisfaction, delight, and loyalty towards rural lodging units in Portugal. International Journal of Hospitality Management, 30, 575–583.
- Loureiro, S. M. C., Miranda, F. J., & Breazeale, M. (2014). Who needs delight? The greater impact of value, trust and satisfaction in utilitarian, frequent-use retail. Journal of Service Management, 25(1), 101–124.
- Lyubomirsky, S., & Lepper, H. S. (1999). A measure of subjective happiness: Preliminary reliability and construct validation. Social Indicators Research, 46(2), 137–155.
- Macho, S., & Ledermann, T. (2011). Estimating, testing, and comparing specific effects in structural equation models: The Phantom model approach. Psychological Methods, 16(1), 34–43.
- Mael, F. A., & Ashforth, B. E. (1992). Alumni and their alma mater: A partial test of the reformulated model of organizational identification. Journal of Organizational Behavior, 13(2), 103–123.
- McCabe, S., Joldersma, T., & Li, C. (2010). Understanding the benefits of social tourism: Linking participation to subjective well-being and quality of life. International Journal of Tourism Research, 12(6), 761–773.
- Mullen, M. R. (1995). Diagnosing measurement equivalence in cross-national research. Journal of International Business Studies, 26(3), 573–596.
- Murphy, P., Pritchard, M. P., & Smith, B. (2000). The destination product and its implications on traveler perceptions. Tourism Management, 21(1), 43–52.
- Neal, J. D., Sirgy, M. J., & Uysal, M. (1999). The role of satisfaction with leisure travel/tourism services and expenditure in satisfaction with leisure life and overall life. Journal of Business Research, 44(3), 153–163.
- Neal, J. D., Sirgy, M. J., & Uysal, M. (2004). Measuring the effect of tourism services on travelers’ quality of life: Further validation. Social Indicators Research, 69(3), 243–277.
- Neal, J. D., Uysal, M., & Sirgy, M. J. (2007). The effect of tourism services on travelers’ quality of life. Journal of Travel Research, 46(2), 154–163.
- Oliver, R. L. (1997). Satisfaction: A behavioral perspective on the consumer. New York, NY: Irwin/McGraw-Hill.
- Orams, M. B. (1995). Towards a more desirable form of ecotourism. Tourism Management, 16(1), 3–8.
- Otto, J. E., & Ritchie, J. R. B. (1996). The service experience in tourism. Tourism Management, 17(3), 165–174.
- Powell, R. B., & Ham, S. H. (2008). Can ecotourism interpretation really lead to pro-conservation knowledge, attitude and behavior? Evidence from the Galapagos Islands. Journal of Sustainable Tourism, 16(4), 467–489.
- Pratt, M. G. (1998). To be or not to be: Central questions in organizational identification. In D. A. Whetten & P. C. Godfrey (Eds.), Identity in organizations: Building theory through conversations (pp. 171–207). Thousand Oaks, CA: Sage Publications.
- Proshansky, H. M., Fabian, A. K., & Kaminoff, R. (1983). Place-identity: Physical world socialization of the self. Journal of Environmental Psychology, 3(1), 57–83.
- Randall, C., & Rollins, R. B. (2009). Visitor perceptions of the role of tour guides in natural areas. Journal of Sustainable Tourism, 17(3), 357–374.
- Rindova, V. P., Petkova, A. P., & Kotha, S. (2007). Standing out: How new firms in emerging markets build reputation. Strategic Organization, 5(1), 31–70.
- Ritchie, B. J., & Crouch, G. I. (2003). The competitive destination: A sustainable tourism perspective. Wallingford: CABI Publishing.
- Rogerson, W. P. (1983). Reputation and product quality. The Bell Journal of Economics, 14(2), 508–516.
- Rose, C., & Thomsen, S. (2004). The impact of corporate reputation on performance: Some Danish evidence. European Management Journal, 22(2), 201–210.
- Saeidi, S. P., Sofian, S., Saeidi, P., Saeidi, S. P., & Saeidi, S. A. (2015). How does corporate social responsibility contribute to firm financial performance? The mediating role of competitive advantage, reputation, and customer satisfaction. Journal of Business Research, 68(2), 341–350.
- Schultz, P. W. (2000). Empathizing with nature: The effects of perspective taking on concern for environmental issues. Journal of Social Issues, 56(3), 391–406.
- Sirgy, M. J., Kruger, P. S., Lee, D.-J., & Yu, G. B. (2011). How does a travel trip affect tourists’ life satisfaction? Journal of Travel Research, 50(3), 261–275.
- Smit, E., Bronner, F., & Tolboom, M. (2007). Brand relationship quality and its value for personal contact. Journal of Business Research, 60(6), 627–633.
- Smith, J. W., Siderelis, C., & Moore, R. L. (2010). The effects of place attachment, hypothetical site modifications and use levels on recreation behavior. Journal of Leisure Research, 42(4), 621–640.
- Smith-Sebasto, N. J., & D'Costa, A. (1995). Designing a Likert-type scale to predict environmentally responsible behavior in undergraduate students: A multistep process. The Journal of Environmental Education, 27(1), 14–20.
- So, K. K. F., King, C., Sparks, B. A., & Wang, Y. (2013). The influence of customer brand identification on hotel brand evaluation and loyalty development. International Journal of Hospitality Management, 34, 31–41.
- Stedman, R. (2002). Toward a social psychology of place: Predicting behavior from place-based cognitions, attitude, and identity. Environment and Behavior, 34(5), 561–581.
- Steg, L., & Vlek, C. (2009). Encouraging pro-environmental behaviour: An integrative review and research agenda. Journal of Environmental Psychology, 29(3), 309–317.
- Stern, P. C. (2000). Toward a coherent theory of environmentally significant behavior. Journal of Social Issues, 56(3), 407–424.
- Stokburger-Sauer, N., Ratneshwar, S., & Sen, S. (2012). Drivers of consumer-brand identification. International Journal of Research in Marketing, 29(4), 406–418.
- Su, L., & Hsu, M. K. (2013). Service fairness, consumption emotions, satisfaction, and behavioral intentions: The experience of Chinese heritage tourists. Journal of Travel & Tourism Marketing, 30(8), 786–805.
- Su, L., Hsu, M. K., & Swanson, S. (2017). The effect of tourist relationship perception on destination loyalty at a world heritage site in China: The mediating role of overall destination satisfaction and trust. Journal of Hospitality & Tourism Research, 41(2), 180–210.
- Su, L., Huang, S., & Chen, X. (2015). Effects of service fairness and service quality on tourists’ behavioral intentions and subjective well-being. Journal of Travel & Tourism Marketing, 32(3), 290–307.
- Su, L., Swanson, R. S., & Chen, X. (2016). The effects of perceived service quality on repurchase intentions and subjective well-being of Chinese tourists: The mediating role of relationship quality. Tourism Management, 52, 82–95.
- Su, L., Swanson, S. R., & Chen, X. (2015). Social responsibility and reputation influences on the intentions of Chinese Huitang Village tourists. International Journal of Contemporary Hospitality Management, 27(8), 1750–1771.
- Su, L., Swanson, S. R., Chinchanachokchai, S., Hsu, M. K., & Chen, X. (2016). Reputation and intentions: The role of satisfaction, identification, and commitment. Journal of Business Research, 69(9), 3261–3269.
- Swoboda, B., Berg, B., & Schramm-Klein, H. (2013). Reciprocal effects of the corporate reputation and store equity of retailers. Journal of Retailing, 89(4), 447–459.
- Tajfel, H., & Turner, J. C. (1985). The social identity theory of intergroup behavior. In S. Worchel & W. G. Austin (Eds.), Psychology of intergroup relations (pp. 6–24). Chicago, IL: Nelson-Hall.
- Thapa, B. (2010). The mediating effect of outdoor recreation participation on environmental attitude-behavior correspondence. Journal of Environmental Education, 41(3), 133–150.
- Tobias, S., & Wahl, P. M. (2013). Can place branding support landscape conservation in city-regions? A case study from Switzerland. Land Use Policy, 30(1), 266–275.
- Vaske, J. J., & Kobrin, K. C. (2001). Place attachment and environmentally responsible behavior. The Journal of Environmental Education, 32(4), 16–21.
- Walsh, G., Dinnie, K., & Wiedmann, K.-P. (2006). How do corporate reputation and customer satisfaction impact customer defection? A study of private energy customers in Germany. Journal of Services Marketing, 20(6), 412–420.
- Wang, D. H., Yu, T. H.-K., & Chiang, C.-H. (2016). Exploring the value relevance of corporate reputation: A fuzzy-set qualitative comparative analysis. Journal of Business Research, 69(4), 1329–1332.
- Weiss, A. M., Anderson, E., & MacInnis, D. J. (1999). Reputation management as a motivation for sales structure decisions. Journal of Marketing, 63(4), 74–89.
- Weng, P.-S., & Chen, W.-Y. (2017). Doing good or choosing well? Corporate reputation, CEO reputation, and corporate financial performance. North American Journal of Economics and Finance, 39, 223–240.
- Woo, K.-S., & Ennew, C. T. (2004). Business-to-business relationship quality: An IMP interaction-based conceptualization and measurement. European Journal of Marketing, 38(9/10), 1252–1271.
- Yoon, E., Guffey, H., & Kijewski, V. (1993). The effects of information and company reputation on intentions to buy a business service. Journal of Business Research, 27(3), 215–228.
- Yuan, L. L. (2001). Quality of life case studies for university teaching in sustainable development. International Journal of Sustainability in Higher Education, 2(2), 127–138.
- Zins, A. H. (2001). Relative attitudes and commitment in customer loyalty model. International Journal of Service Industry Management, 12(3), 269–294.