The mediating role of perceived benefits on intentions to book a sustainable hotel: a multi-group comparison of the Swiss, German and USA travel markets

References

• Accor. (2016). Responsible guests are looking for sustainable hotels. Guest habits and expectations of hotels in terms of sustainable development: International report. Retrieved from https://group.accor.com/en/commitment/sharing-our-knowledge/guest-studies
   Google Scholar
• Ajzen, I. (1991). The theory of planned behaviour. Organizational Behavior and Human Decision Processes, 50(2), 179–211. doi:10.1016/0749-5978(91)90020-T
   Web of Science ®Google Scholar
• Anderson, J. C., & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin, 103(3), 411–423. doi:10.1037/0033-2909.103.3.411
   Web of Science ®Google Scholar
• Bagozzi, R. P., & Yi, Y. (1988). On the evaluation of structural equation models. Journal of the Academy of Marketing Science, 16(1), 74–94. doi:10.1177/009207038801600107
   Google Scholar
• Barber, N. A., & Deale, C. (2014). Tapping mindfulness to shape hotel guests’ sustainable behavior. Cornell Hospitality Quarterly, 55(1), 100–114. doi:10.1177/1938965513496315
   Web of Science ®Google Scholar
• Berezan, O., Millar, M., & Raab, C. (2014). Sustainable hotel practices and guest satisfaction levels. International Journal of Hospitality & Tourism Administration, 15(1), 1–18. doi:10.1080/15256480.2014.872884
   Google Scholar
• Berezan, O., Raab, C., Yoo, M., & Love, C. (2013). Sustainable hotel practices and nationality: The impact on guest satisfaction and guest intention to return. International Journal of Hospitality Management, 34(1), 227–233. doi:10.1016/j.ijhm.2013.03.010
   Google Scholar
• Berger, T., Burkart, S., & van der Weele, M. (2015). Analysis and evaluation of Swiss data collected for the 2nd OECD Survey on Environmental Policy for Individual Behavior-Change (EPIC/2011). Retrieved from https://www.bafu.admin.ch
   Google Scholar
• Bildungsberichterstattung, A. (2014). Bildung in Deutschland 2014: Ein indikatorengestützter Bericht mit einer Analyse zur Bildung von Menschen mit Behinderungen [Education in Germany 2014: An indicator-based report with an analysis on the education of people]. Retrieved from https://www.bildungsbericht.de/de/bildungsberichte-seit-2006/bildungsbericht-2014/bildung-in-deutschland-2014
   Google Scholar
• Bodet, G., Anaba, V., & Bouchet, P. (2017). Hotel attributes and consumer satisfaction: A cross-country and cross-hotel study. Journal of Travel & Tourism Marketing, 34(1), 52–69. doi:10.1080/10548408.2015.1130109
   Web of Science ®Google Scholar
• booking.com. (2018). Algarve hotels. Retrieved from https://www.booking.com
   Google Scholar
• Chandon, P., Wansink, B., & Laurent, G. (2000). A benefit congruency framework of sales promotion effectiveness. Journal of Marketing, 64(4), 65–81. doi:10.1509/jmkg.64.4.65.18071
   Web of Science ®Google Scholar
• Chen, M.-F., & Lu, T.-Y. (2011). Modeling e-coupon proneness as a mediator in the extended TPB model to predict consumers’ usage intentions. Internet Research, 21(5), 508–526. doi:10.1108/10662241111176344
   Web of Science ®Google Scholar
• Chen, R. J. C. (2015). From sustainability to customer loyalty: A case of full service hotels’ guests. Journal of Retailing and Consumer Services, 22(1), 261–265. doi:10.1016/j.jretconser.2014.08.007
   Google Scholar
• Choi, G., Parsa, H. G., Sigala, M., & Putrevu, S. (2009). Consumers’ environmental concerns and behaviours in the lodging industry: A comparison between Greece and the United States. Journal of Quality Assurance in Hospitality & Tourism, 10(2), 93–112. doi:10.1080/15280080902946335
   Google Scholar
• Cini, F., Leone, L., & Passafaro, P. (2012). Promoting ecotourism among young people: A segmentation strategy. Environment and Behavior, 44(1), 87–106. doi:10.1177/0013916510389313
   Web of Science ®Google Scholar
• Druckman, J. N. (2012). The politics of motivation. Critical Review, 24(2), 199–216. doi:10.1080/08913811.2012.711022
   Web of Science ®Google Scholar
• Evensen, D., & Stedman, R. (2017). Beliefs about impacts matter little for attitudes on shale gas development. Energy Policy, 109(Supplement C), 10–21. doi:10.1016/j.enpol.2017.06.053
   Google Scholar
• Fishbein, M., & Ajzen, I. (2011). Background factors and origins of beliefs. In Predicting and changing behavior: The reasoned action approach (p. 33). New York, NY: Psychology Press, Taylor & Francis.
   Google Scholar
• Font, X., Elgammal, I., & Lamond, I. (2017). Greenhushing: The deliberate under communicating of sustainability practices by tourism businesses. Journal of Sustainable Tourism, 25(7), 1007–1023. doi:10.1080/09669582.2016.1158829
   Web of Science ®Google Scholar
• Font, X., & Lynes, J. (2018). Corporate social responsibility in tourism and hospitality. Journal of Sustainable Tourism, 26(7), 1027–1042. doi:10.1080/09669582.2018.1488856
   Web of Science ®Google Scholar
• Font, X., & McCabe, S. (2017). Sustainability and marketing in tourism: Its contexts, paradoxes, approaches, challenges and potential. Journal of Sustainable Tourism, 25(7), 869–883. doi:10.1080/09669582.2017.1301721
   Web of Science ®Google Scholar
• Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39–50. doi:10.2307/3151312
   Web of Science ®Google Scholar
• FSO. (2015). People in education. [Educational status of the resident population by age and sex]. Swiss Statistics. Retrieved from https://www.bfs.admin.ch/bfs/en/home/statistics/education-science/level-education.html
   Google Scholar
• Gao, Y., Mattila, A. S., & Lee, S. (2016). A meta-analysis of behavioral intentions for environment-friendly initiatives in hospitality research. International Journal of Hospitality Management, 54(Supplement C), 107–115. doi:10.1016/j.ijhm.2016.01.010
   Google Scholar
• Goffi, G., Cladera, M., & Pencarelli, T. (2019). Does sustainability matter to package tourists? The Case of Large-Scale Coastal Tourism, 21(4), 544–559. doi:10.1002/jtr.2281
   Google Scholar
• Goldstein, N. J., Cialdini, R. B., & Griskevicius, V. (2008). A room with a viewpoint: Using social norms to motivate environmental conservation in hotels. Journal of Consumer Research, 35(3), 472–482. doi:10.1086/586910
   Web of Science ®Google Scholar
• Greenlodgingnews. (2017). Green Lodging Trends Report 2017. Singapore: Greenview. Retrieved from www.greenlodgingnews.com
   Google Scholar
• Grimmer, M., & Woolley, M. (2014). Green marketing messages and consumers’ purchase intentions: Promoting personal versus environmental benefits. Journal of Marketing Communications, 20(4), 231–250. doi:10.1080/13527266.2012.684065
   Google Scholar
• GSTC. (2013). Global sustainable tourism criteria for hotels and tour operators. Retrieved from http://www.gstcouncil.org/en/gstc-criteria-hotels-tour-operators-destinations/criteria-for-hotels-tour-operators-industry.html
   Google Scholar
• Hair, J. F., Anderson, R. E., Tatham, R. L., & Black, W. C. (1995). Multivariate data analysis with readings (4th ed.). Englewood Cliffs, NJ: Prentice Hall.
   Google Scholar
• Han, H., Baek, H., Lee, K., & Huh, B. (2014). Perceived benefits, attitude, image, desire, and intention in virtual golf leisure. Journal of Hospitality Marketing & Management, 23(5), 465–486. doi:10.1080/19368623.2013.813888
   Google Scholar
• Han, H., Hsu, L. T. J., Lee, J. S., & Sheu, C. (2011). Are lodging customers ready to go green? An examination of attitudes, demographics, and eco-friendly intentions. International Journal of Hospitality Management, 30(2), 345–355. doi:10.1016/j.ijhm.2010.07.008
   Web of Science ®Google Scholar
• Han, H., Hsu, L. T. J., & Sheu, C. (2010). Application of the theory of planned behaviour to green hotel choice: Testing the effect of environmental friendly activities. Tourism Management, 31(3), 325–334. doi:10.1016/j.tourman.2009.03.013
   Web of Science ®Google Scholar
• Han, H., & Kim, Y. (2010). An investigation of green hotel customers’ decision formation: Developing an extended model of the theory of planned behavior. International Journal of Hospitality Management, 29(4), 659–668. doi:10.1016/j.ijhm.2010.01.001
   Web of Science ®Google Scholar
• Hartmann, P., Ibáñez, V. A., & Sainz, F. J. F. (2005). Green branding effects on attitude: Functional versus emotional positioning strategies. Marketing Intelligence & Planning, 23(1), 9–29. doi:10.1108/02634500510577447
   Google Scholar
• Hinnen, G., Hille, S. L., & Wittmer, A. (2017). Willingness to pay for green products in air travel: Ready for take-off?. Business Strategy and the Environment, 26(2), 197–208. doi:10.1002/bse.1909
   Web of Science ®Google Scholar
• Jiang, Y., & Kim, Y. (2015). Developing multi-dimensional green value: Extending social exchange theory to explore customers’ purchase intention in green hotels – Evidence from Korea. International Journal of Contemporary Hospitality Management, 27(2), 308–334. doi:10.1108/IJCHM-08-2013-0383
   Web of Science ®Google Scholar
• Jöreskog, K. G., & Goldberger, A. S. (1975). Estimation of a model with multiple indicators and multiple causes of a single latent variable. Journal of the American Statistical Association, 70(351a), 631–639. doi:10.2307/2285946
   Web of Science ®Google Scholar
• Kang, K. H., Stein, L., Heo, C. Y., & Lee, S. (2012). Consumers’ willingness to pay for green initiatives of the hotel industry. International Journal of Hospitality Management, 31(2), 564–572. doi:10.1016/j.ijhm.2011.08.001
   Web of Science ®Google Scholar
• Kang, S., & Rajagopal, L. (2014). Perceptions of benefits and challenges of purchasing local foods among hotel industry decision makers. Journal of Foodservice Business Research, 17(4), 301–322. doi:10.1080/15378020.2014.945889
   Google Scholar
• Karlsson, L., & Dolnicar, S. (2016). Does eco certification sell tourism services? Evidence from a quasi-experimental observation study in Iceland. Journal of Sustainable Tourism, 24(5), 694–714. doi:10.1080/09669582.2015.1088859
   Web of Science ®Google Scholar
• Kuo, N.-W., & Dai, Y.-Y. (2012). Applying the theory of planned behaviour to predict low-carbon tourism behaviour: A modified model from Taiwan. International Journal of Technology and Human Interaction, 8(4), 45–62. doi:10.4018/jthi.2012100103
   Google Scholar
• Line, N. D., Hanks, L., & Zhang, L. (2016). Sustainability communication: The effect of message construals on consumers’ attitudes towards green restaurants. International Journal of Hospitality Management, 57, 143–151. doi:10.1016/j.ijhm.2016.07.001
   Web of Science ®Google Scholar
• Liobikienė, G., Mandravickaitė, J., & Bernatonienė, J. (2016). Theory of planned behavior approach to understand the green purchasing behavior in the EU: A cross-cultural study. Ecological Economics, 125, 38–46. doi:10.1016/j.ecolecon.2016.02.008
   Web of Science ®Google Scholar
• López-Sánchez, Y., & Pulido-Fernández, J. I. (2016). In search of the pro-sustainable tourist: A segmentation based on the tourist “sustainable intelligence”. Tourism Management Perspectives, 17, 59–71. doi:10.1016/j.tmp.2015.12.003
   Web of Science ®Google Scholar
• Meise, J. N., Rudolph, T., Kenning, P., & Phillips, D. M. (2014). Feed them facts: Value perceptions and consumer use of sustainability-related product information. Journal of Retailing and Consumer Services, 21(4), 510–519. doi:10.1016/j.jretconser.2014.03.013
   Google Scholar
• Meng, B., & Choi, K. (2016). Extending the theory of planned behaviour: Testing the effects of authentic perception and environmental concerns on the slow-tourist decision-making process. Current Issues in Tourism, 19(6), 528–544. doi:10.1080/13683500.2015.1020773
   Web of Science ®Google Scholar
• Meredith, W. (1993). Measurement invariance, factor analysis and factorial invariance. Psychometrika, 58(4), 525–543. doi:10.1007/BF02294825
   Web of Science ®Google Scholar
• Millar, M., & Baloglu, S. (2011). Hotel guests’ preferences for green guest room attributes. Cornell Hospitality Quarterly, 53(3), 302–311. doi:10.1177/1938965511409031
   Google Scholar
• Miller, G. (2001). The development of indicators for sustainable tourism: Results of a Delphi survey of tourism researchers. Tourism Management, 22(4), 351–362. doi:10.1016/S0261-5177(00)00067-4
   Web of Science ®Google Scholar
• Miller, G., Rathouse, K., Scarles, C., Holmes, K., & Tribe, J. (2010). Public understanding of sustainable tourism. Annals of Tourism Research, 37(3), 627–645. doi:10.1016/j.annals.2009.12.002
   Web of Science ®Google Scholar
• Mohr, M., & Schlich, M. (2016). Socio-demographic basic factors of German customers as predictors for sustainable consumerism regarding foodstuffs and meat products. International Journal of Consumer Studies, 40(2), 158–167. doi:10.1111/ijcs.12239
   Web of Science ®Google Scholar
• Nielsen. (2014). Doing well by doing good. Increasingly, consumers care about corporate social responsibility, but does concern convert to consumption? Retrieved from https://www.nielsen.com/om/en/insights/reports/2014/doing-well-by-doing-good.html
   Google Scholar
• O’Rourke, D., & Ringer, A. (2016). The impact of sustainability information on consumer decision making. Journal of Industrial Ecology, 20(4), 882–892. doi:10.1111/jiec.12310
   Web of Science ®Google Scholar
• Paola, M., Andrea, M., & Mariarosaria, S. (2017). Which are the sustainable attributes affecting the real consumption behaviour? Consumer understanding and choices. British Food Journal, 119(8), 1839–1853. doi:10.1108/BFJ-11-2016-0574
   Web of Science ®Google Scholar
• Pizam, A., Uriely, N., & Reichel, A. (2000). The intensity of tourist–host social relationship and its effects on satisfaction and change of attitudes: The case of working tourists in Israel. Tourism Management, 21(4), 395–406. doi:10.1016/S0261-5177(99)00085-0
   Web of Science ®Google Scholar
• Podsakoff, P. M., MacKenzie, S. B., & Podsakoff, N. P. (2012). Sources of method bias in social science research and recommendations on how to control it. Annual Review of Psychology, 63(1), 539–569. doi:10.1146/annurev-psych-120710-100452
   PubMed Web of Science ®Google Scholar
• Priskin, J., Ponnapureddy, S., Ohnmacht, T., Wirth, W., & Vinzenz, F. (2015). Identification of common sustainable hotel attributes and corresponding guest perceived personal benefits. Qualitative research results for the project “Intention to book sustainable hotels: Application and extension of the Theory of Planned Behaviour” (ITW Working Paper Series 001/2015). Institute of Tourism (ITW), Lucerne School of Business, Luzern.
   Google Scholar
• Raykov, T., & Marcoulides, G. A. (2004). Using the delta method for approximate interval estimation of parameter functions in SEM. Structural Equation Modeling: A Multidisciplinary Journal, 11(4), 621–637. doi:10.1207/s15328007sem1104_7
   Web of Science ®Google Scholar
• Robin, B. D., Yang, C., & Charles, P. (2013). Green practices in upscale foodservice operations: Customer perceptions and purchase intentions. International Journal of Contemporary Hospitality Management, 25(5), 779–796. doi:10.1108/IJCHM-May-2012-0082
   Web of Science ®Google Scholar
• Ryan, C. L., & Bauman, K. (2016). Educational attainment in the United States: 2015 (P20-578). Retrieved from https://www.census.gov/library/publications/2016/demo/p20-578.html
   Google Scholar
• Song, H. J., Lee, C.-K., Kang, S. K., & Boo, S.-J. (2012). The effect of environmentally friendly perceptions on festival visitors’ decision-making process using an extended model of goal-directed behavior. Tourism Management, 33(6), 1417–1428. doi:10.1016/j.tourman.2012.01.004
   Web of Science ®Google Scholar
• Tölkes, C. (2018). The role of sustainability communication in the attitude–behaviour gap of sustainable tourism. Tourism and Hospitality Research, 20(1), 117–128. doi:10.1177/1467358418820085
   Web of Science ®Google Scholar
• UNEP. (2015). Sustainable consumption and production: A handbook for policymakers. Retrieved from http://wedocs.unep.org/handle/20.500.11822/9660
   Google Scholar
• Weber, F. (2019). Demand for sustainable tourism. In D. Lund-Durlacher, V. Dinica, D. Reiser, & M. S. Fifka (Eds.), Corporate sustainability and responsibility in tourism: A transformative concept (pp. 265–281). Cham: Springer International Publishing.
   Google Scholar
• Wehrli, R., Egli, H., Lutzenberger, M., Pfister, D., Schwarz, J., & Stettler, J. (2011). Is there a demand for sustainable tourism? Study for the World Tourism Forum Lucerne 2011 (ITW Working Paper Series).
   Google Scholar
• Wehrli, R., Priskin, J., Demarmels, S., Schaffner, D., Schwarz, J., Truniger, F., & Stettler, J. (2014). How to communicate sustainable tourism products to customers: Results from a choice experiment. Current Issues in Tourism, 20(13), 1375–1394. doi:10.1080/13683500.2014.987732
   Google Scholar
• Wu, K.-S., & Teng, Y.-M. (2011). Applying the extended theory of planned behavior to predict the intention of visiting a green hotel. African Journal of Business Management, 5(17), 7579–7587. doi:10.5897/AJBM11.684
   Google Scholar
• Wymer, W., & Polonsky, M. J. (2015). The limitations and potentialities of green marketing. Journal of Nonprofit & Public Sector Marketing, 27(3), 239–262. doi:10.1080/10495142.2015.1053341
   Web of Science ®Google Scholar
• Ye, S., Soutar, G. N., Sneddon, J. N., & Lee, J. A. (2017). Personal values and the theory of planned behaviour: A study of values and holiday trade-offs in young adults. Tourism Management, 62, 107–109. doi:10.1016/j.tourman.2016.12.023
   Web of Science ®Google Scholar