Hotels’ sustainability practices and guests’ familiarity, attitudes and behaviours

References

• Alba, J. W., & Hutchinson, J. W. (1987). Dimensions of consumer expertise. Journal of Consumer Research, 13(4), 411–454.
   Web of Science ®Google Scholar
• Berezan, O., Raab, C., Yoo, M., & Love, C. (2013). Sustainable hotel practices and nationality: The impact on guest satisfaction and guest intention to return. International Journal of Hospitality Management, 34, 227–233.
   Web of Science ®Google Scholar
• Bohdanowicz, P., & Zientara, P. (2009). Hotel companies’ contribution to improving the quality of life of local communities and the well-being of their employees. Tourism and Hospitality Research, 9(2), 147–158.
   Google Scholar
• Bourke, J. G., Izadi, J., & Olya, H. G. (2020). Failure of play on asset disposals and share buybacks: application of game theory in the international hotel market. Tourism Management, 77, 103984.
   Web of Science ®Google Scholar
• Caber, M., Albayrak, T., & Loiacono, E. T. (2013). The Classification of Extranet Attributes in Terms of Their Asymmetric Influences on Overall User Satisfaction. Journal of Travel Research, 52(1), 106–116. 10.1177/0047287512451139
   Web of Science ®Google Scholar
• Carroll, A., & Buchholtz, A. (2014). Business and Society: ethics, sustainability, and stakeholder management. Nelson Education.
   Google Scholar
• Chen, M. F., & Tung, P. J. (2014). Developing an extended theory of planned behavior model to predict consumers’ intention to visit green hotels. International Journal of Hospitality Management, 36, 221–230.
   Web of Science ®Google Scholar
• Chen, R. J. (2015). From sustainability to customer loyalty: A case of full-service hotels’ guests. Journal of Retailing and Consumer Services, 22, 261–265.
   Web of Science ®Google Scholar
• Chen, X., & Peng, Q. (2016). A content analysis of corporate social responsibility: Perspectives from China’s top 30 hotel-management companies. Hospitality & Society, 6(2), 153–181.
   Web of Science ®Google Scholar
• Chi, G-q. (2011). Destination Loyalty Formation and Travelers’ Demographic Characteristics: A Multiple Group Analysis Approach. Journal of Hospitality & Tourism Research, 35(2), 191–212. 10.1177/1096348010382233
   Web of Science ®Google Scholar
• Chi, C. G., & Gursoy, D. (2009). Employee satisfaction, consumer satisfaction, and financial performance: an empirical examination. International Journal of Hospitality Management, 28(2), 245–253.
   Web of Science ®Google Scholar
• Choi, J., Chang, Y. K., Li, Y. J., & Jang, M. G. (2016). Doing good in another neighborhood: Attributions of CSR motives depend on corporate nationality and cultural orientation. Journal of International Marketing, 24(4), 82–102.
   Web of Science ®Google Scholar
• Cicerali, E. E., Kaya Cicerali, L., & Saldamlı, A. (2017). Linking psycho-environmental comfort factors to tourist satisfaction levels: Application of a psychology theory to tourism research. Journal of Hospitality Marketing & Management, 26(7), 717–734.
   Web of Science ®Google Scholar
• Cronin, J. J., Smith, J. S., Gleim, M. R., Martinez, J., & Ramirez, E. (2011). Green marketing strategies: an examination of stakeholders and the opportunities they present. Journal of the Academy of Marketing Science, 39(1), 158–174.
   Web of Science ®Google Scholar
• de Grosbois, D. (2012). Corporate social responsibility reporting by the global hotel industry: Commitment, initiatives and performance. International Journal of Hospitality Management, 31(3), 896–905.
   Web of Science ®Google Scholar
• de Leaniz, P. M. G., & Rodriguez, I. R. D. B. (2015). Exploring the antecedents of hotel consumer loyalty: a social identity perspective. Journal of Hospitality Marketing and Management, 24(1), 1–23.
   Web of Science ®Google Scholar
• Deloitte (2014). Hospitality 2015: game changers or spectators. Available at: .
   Google Scholar
• Elkington, J. (1997). Cannibals with forks: The triple bottom line of twentieth century business. Oxford.
   Google Scholar
• Evanschitzky, H., Ramaseshan, B., Woisetschläger, D. M., Richelsen, V., Blut, M., & Backhaus, C. (2012). Consequences of customer loyalty to the loyalty program and to the company. Journal of the Academy of Marketing Science, 40(5), 625–638.
   Web of Science ®Google Scholar
• Farmaki, A. (2015). Regional network governance and sustainable tourism. Tourism Geographies, 17(3), 385–407.
   Web of Science ®Google Scholar
• Farmaki, A. (2018). Corporate social responsibility in hotels: a stakeholder approach. International Journal of Contemporary Hospitality Management, 31(6), 2297–2320.
   Web of Science ®Google Scholar
• Flavián, C., Guinalíu, M., & Gurrea, R. (2006). The role played by perceived usability, satisfaction and consumer trust on website loyalty. Information & Management, 43(1), 1–14.
   Web of Science ®Google Scholar
• Font, X., & McCabe, S. (2017). Sustainability and marketing in tourism: its contexts, paradoxes, approaches, challenges and potential. Journal of Sustainable Tourism, 25(7), 869–883.
   Web of Science ®Google Scholar
• Font, X., Walmsley, A., Cogotti, S., McCombes, L., & Hausler, N. (2012). Corporate social responsibility: The disclosure-performance gap. Tourism Management, 33(6), 1544–1553.
   Web of Science ®Google Scholar
• Gannon, M., Taheri, B., & Olya, H. (2019). Festival quality, self-connection, and bragging. Annals of Tourism Research, 76, 239–252. 10.1016/j.annals.2019.04.014
   Web of Science ®Google Scholar
• Gao, Y., & Mattila, A. S. (2014). Improving consumer satisfaction in green hotels: the roles of perceived warmth, perceived competence and CSR motive. International Journal of Hospitality Management, 42, 20–31.
   Web of Science ®Google Scholar
• Garay, L., & Font, X. (2012). Doing good to do well? Corporate social responsibility reasons, practices and impacts in small and medium accommodation enterprises. International Journal of Hospitality Management, 31(2), 329–337.
   Web of Science ®Google Scholar
• Gopalakrishnan, K., Yusuf, Y. Y., Musa, A., Abubakar, T., & Ambursa, H. M. (2012). Sustainable supply chain management: A case study of British aerospace systems. International Journal of Production Economics, 140(1), 193–203.
   Web of Science ®Google Scholar
• Gursoy, D., Chen, S. J., G., & Chi, C. (2014). Theoretical examination of destination loyalty formation. International Journal of Contemporary Hospitality Management, 26(5), 809–827.
   Web of Science ®Google Scholar
• Ha, H. Y., & Perks, H. (2005). Effects of consumer perceptions of brand experience on the web: Brand familiarity, satisfaction and brand trust. Journal of Consumer Behaviour, 4(6), 438–452.
   Google Scholar
• Ha, J., & Jang, S. S. (2010). Effects of service quality and food quality: The moderating role of atmospherics in an ethnic restaurant segment. International Journal of Hospitality Management, 29(3), 520–529.
   Web of Science ®Google Scholar
• Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2017). A primer on partial least squares structural equation modeling (PLS-SEM) (2nd ed.). Sage.
   Google Scholar
• Han, H., & Hyun, S. (2018a). Eliciting customer green decisions related to water saving at hotels: Impact of customer characteristics. Journal of Sustainable Tourism, 26(8), 1437–1452.
   Web of Science ®Google Scholar
• Han, H., & Hyun, S. (2018b). What influences water conservation and towel reuse practices of hotel guests?. Tourism Management, 64, 87–97.
   Web of Science ®Google Scholar
• Han, H., Lee, J., Trang, H., & Kim, W. (2018). Water conservation and waste reduction management for increasing guest loyalty and green hotel practices. International Journal of Hospitality Management, 75, 58–66.
   Web of Science ®Google Scholar
• Han, H., Yu, J., Lee, J., & Kim, W. (2019). Impact of hotels’ sustainability practices on guest attitudinal loyalty: Application of loyalty chain stages theory. Journal of Hospitality Marketing & Management, 28(8), 905–925.
   Web of Science ®Google Scholar
• Hayes, B. E. (1998). Measuring customer satisfaction: Survey design, use, and statistical analysis methods. ASQ Quality Press.
   Google Scholar
• Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A New Criterion for Assessing Discriminant Validity in Variance-based Structural Equation Modeling. Journal of the Academy of Marketing Science, 43(1), 115–135.
   Web of Science ®Google Scholar
• Hoeffler, S., & Keller, K. L. (2003). The marketing advantages of strong brands. Journal of Brand Management, 10(6), 421–445.
   Google Scholar
• Jang, Y. J., Kim, W. G., & Lee, H. Y. (2015). Coffee shop consumers’ emotional attachment and loyalty to green stores: the moderating role of green consciousness. International Journal of Hospitality Management, 44, 146–156.
   Web of Science ®Google Scholar
• Jones, P., Hillier, D., & Comfort, D. (2016). Sustainability in the hospitality industry: Some personal reflections on corporate challenges and research agendas. International Journal of Contemporary Hospitality Management, 28(1), 36–67.
   Web of Science ®Google Scholar
• Kandampully, J., Zhang, T., & Bilgihan, A. (2015). Customer loyalty: a review and future directions with a special focus on the hospitality industry. International Journal of Contemporary Hospitality Management, 27(3), 379–414.
   Web of Science ®Google Scholar
• Kang, K. H., Stein, L., Heo, C. Y., & Lee, S. (2012). Consumers’ willingness to pay for green initiatives of the hotel industry. International Journal of Hospitality Management, 31(2), 564–572.
   Web of Science ®Google Scholar
• Kassinis, G. I., & Soteriou, A. C. (2009). Greening the service profit chain: the impact of environmental management practices. Production and Operations Management, 12(3), 386–403.
   Google Scholar
• Khan, H. u R., Ali, M., Olya, H. G. T., Zulqarnain, M., & Khan, Z. R. (2018). Transformational leadership, corporate social responsibility, organizational innovation, and organizational performance: Symmetrical and asymmetrical analytical approaches. Corporate Social Responsibility and Environmental Management, 25(6), 1270–1283.
   Web of Science ®Google Scholar
• Kim, H., Cha, J., Singh, A. J., & Knutson, B. (2013). A longitudinal investigation to test the validity of the American consumer satisfaction model in the U.S. hotel industry. International Journal of Hospitality Management, 35, 193–202.
   Web of Science ®Google Scholar
• Kleindorfer, P. R., Singhal, K., & Wassenhove, L. N. V. (2009). Sustainable operations management. Production and Operations Management, 14(4), 482–492.
   Google Scholar
• Kotler, P., & Keller, K. (2006). Marketing management. Prentice Hall.
   Google Scholar
• Law, A., De Lacy, T., Lipman, G., & Jiang, M. (2016). Transitioning to a green economy: the case of tourism in Bali. Journal of Cleaner Production, 111, 295–305.
   Web of Science ®Google Scholar
• Lee, J. S., Hsu, (Jane, ), L.-T., Han, H., & Kim, Y. (2010). Understanding how consumers view green hotels: how a hotel’s green image can influence behavioural intentions. Journal of Sustainable Tourism, 18(7), 901–914.
   Web of Science ®Google Scholar
• Lee, K. H., & Herold, D. M. (2016). Cultural relevance in corporate sustainability management: a comparison between Korea and Japan. Asian Journal of Sustainability and Social Responsibility, 1(1), 1–21.
   Google Scholar
• Lee, Y., & Kwon, O. (2011). Intimacy, familiarity and continuance intention: An extended expectation–confirmation model in web-based services. Electronic Commerce Research and Applications, 10(3), 342–357.
   Web of Science ®Google Scholar
• Lin, Y. C. (2013). Evaluation of co-branded hotels in the Taiwanese market: the role of brand familiarity and brand fit. International Journal of Contemporary Hospitality Management, 25(3), 346–364.
   Web of Science ®Google Scholar
• Lo, A., Wu, C., & Tsai, H. (2015). The impact of service quality on positive consumption emotions in resort and hotel spa experiences. Journal of Hospitality Marketing & Management, 24(2), 155–179.
   Web of Science ®Google Scholar
• Loureiro, S. M. C., & Kastenholz, E. (2011). Corporate reputation, satisfaction, delight, and loyalty towards rural lodging units in Portugal. International Journal of Hospitality Management, 30(3), 575–583.
   Web of Science ®Google Scholar
• Lu, W., & Stepchenkova, S. (2012). Ecotourism experiences reported online: Classification of satisfaction attributes. Tourism Management, 33(3), 702–712.
   Web of Science ®Google Scholar
• Martinez, P., & del Bosque, I. R. D. (2013). CSR and consumer loyalty: the roles of trust, consumer identification with the company and satisfaction. International Journal of Hospitality Management, 35, 89–99.
   Web of Science ®Google Scholar
• Marzhan, T. (2015). Social, environmental and economic sustainability of Kazakhstan: a long-term perspective. Journal of Central Asian Survey, 34(4), 456–483.
   Web of Science ®Google Scholar
• McCarty, J. A., & Shrum, L. J. (2001). The influence of individualism, collectivism, and locus of control on environmental beliefs and behavior. Journal of Public Policy & Marketing, 20(1), 93–104.
   Web of Science ®Google Scholar
• McDonagh, P., & Prothero, A. (2014). Sustainability marketing research: Past, present and future. Journal of Marketing Management, 30(11-12), 1186–1219.
   Google Scholar
• Miska, C., Szőcs, I., & Schiffinger, M. (2018). Culture’s effects on corporate sustainability practices: A multi-domain and multi-level view. Journal of World Business, 53(2), 263–279.
   Web of Science ®Google Scholar
• Modica, P. D., Altinay, L., Farmaki, A., Gursoy, D., & Zenga, M. (2020). Consumer perceptions towards sustainable supply chain practices in the hospitality industry. Current Issues in Tourism, 23(3), 358–375.
   Web of Science ®Google Scholar
• Moise, М. S., Gil-Saura, I., & Ruiz-Molina, M. E. (2018). Effects of green practices on guest satisfaction and loyalty. European Journal of Tourism Research, 20(20), 92–104.
   Google Scholar
• Molina-Azorin, J. F., Claver-Cortes, E., Lopez-Gamero, M. D., & Tari, J. T. (2009). Green management and financial performance: a literature review. Management Decisions, 47(7), 1080–1110.
   Web of Science ®Google Scholar
• Muralidharan, S., & Sheehan, K. (2018). The Role of Guilt in Influencing Sustainable Pro-Environmental Behaviors among Shoppers: Differences in Response by Gender to Messaging about England’s Plastic-Bag Levy. Journal of Advertising Research, 58(3), 349–362.
   Web of Science ®Google Scholar
• Mussina, K. P., & Bimerev, R. T. (2018). Analysis of Modern Hospitality Industry in Kazakhstan. International Innovation Research, 15, 164–167.
   Google Scholar
• Namkung, Y., & Jang, S. (2017). Are consumers willing to pay more for green practices at restaurants? Journal of Hospitality & Tourism Research, 41(3), 329–356.
   Web of Science ®Google Scholar
• Oliver, R. L. (1999). Whence consumer loyalty?. Journal of Marketing, 63(4_suppl1), 33–44.
   Google Scholar
• Olya, H. G., & Altinay, L. (2016). Asymmetric modeling of intention to purchase tourism weather insurance and loyalty. Journal of Business Research, 69(8), 2791–2800.
   Web of Science ®Google Scholar
• Olya, H. G., & Han, H. (2020). Antecedents of space traveler behavioral intention. Journal of Travel Research, 59(3), 528–544.
   Web of Science ®Google Scholar
• Olya, H. G., & Mehran, J. (2017). Modelling tourism expenditure using complexity theory. Journal of Business Research, 75, 147–158.
   Web of Science ®Google Scholar
• Olya, H. G., Bagheri, P., & Tümer, M. (2019). Decoding behavioural responses of green hotel guests: A deeper insight into the application of the theory of planned behaviour. International Journal of Contemporary Hospitality Management, 31(6), 2509–2525.
   Web of Science ®Google Scholar
• Olya, H., Jung, T. H., Dieck, M. C. T., & Ryu, K. (2020). Engaging visitors of science festivals using augmented reality: asymmetrical modelling. International Journal of Contemporary Hospitality Management, 32(2), 769–796.
   Web of Science ®Google Scholar
• Orel, F. D., & Kara, A. (2014). Supermarket self-checkout service quality, customer satisfaction, and loyalty: Empirical evidence from an emerging market. Journal of Retailing and Consumer Services, 21(2), 118–129.
   Google Scholar
• Pan, Y., Sheng, S., & Xie, F. T. (2012). Antecedents of customer loyalty: An empirical synthesis and re-examination. Journal of Retailing and Consumer Services, 19(1), 150–158.
   Google Scholar
• Pena, A. I. P., Jamilena, D. M. F., & Molina, M. A. R. (2013). Antecedents of loyalty toward rural hospitality enterprises: the moderating effect of the consumer’s previous experience. International Journal of Hospitality Management, 34, 127–137.
   Web of Science ®Google Scholar
• Perera, L. C. R., & Chaminda, J. W. D. (2013). Corporate social responsibility and product evaluation: The moderating role of brand familiarity. Corporate Social Responsibility and Environmental Management, 20(4), 245–256.
   Web of Science ®Google Scholar
• Pizam, A., & Ellis, T. (1999). Customer satisfaction and its measurement in hospitality enterprises. International Journal of Contemporary Hospitality Management, 11(7), 326–339.
   Google Scholar
• Plewa, C., Conduit, J., Quester, P., & Johnson, C. (2015). The Impact of corporate Volunteering on CSR Image: A Consumer Perspective. Journal of Business Ethics, 127(3), 643–659.
   Web of Science ®Google Scholar
• Ponnapureddy, S., Priskin, J., Ohnmacht, T., Vinzenz, F., & Wirth, W. (2017). The influence of trust perceptions on German tourists’ intention to book a sustainable hotel: A new approach to analysing marketing information. Journal of Sustainable Tourism, 25(7), 970–988.
   Web of Science ®Google Scholar
• Prud’homme, B., & Raymond, L. (2013). Sustainable development practices in the hospitality industry: An empirical study of their impact on customer satisfaction and intentions. International Journal of Hospitality Management, 34, 116–126.
   Web of Science ®Google Scholar
• Rather, R. A. (2018). Investigating the impact of customer brand identification on hospitality brand loyalty: A social identity perspective. Journal of Hospitality Marketing & Management, 27(5), 487–513.
   Web of Science ®Google Scholar
• Sánchez-Fernández, R., & Iniesta-Bonillo, M. Á. (2009). Efficiency and quality as economic dimensions of perceived value: Conceptualization, measurement, and effect on satisfaction. Journal of Retailing and Consumer Services, 16(6), 425–433.
   Google Scholar
• Sánchez-Franco, M. J., Navarro-García, A., & Rondán-Cataluña, F. J. (2019). A naive Bayes strategy for classifying customer satisfaction: A study based on online reviews of hospitality services. Journal of Business Research, 101, 499–506.
   Web of Science ®Google Scholar
• Schwartz, K., Tapper, R., & Font, X. (2008). A sustainable supply chain management framework for tour operator. Journal of Sustainable Tourism, 16(3), 298–314.
   Web of Science ®Google Scholar
• Seilov, G. A. (2015). Does the adoption of customer and competitor orientations make small hospitality businesses more entrepreneurial? International Journal of Contemporary Hospitality Management, 27(1), 71–86.
   Web of Science ®Google Scholar
• Sheth, J. N., Sethia, N. K., & Srinivas, S. (2011). Mindful consumption: a customer-centric approach to sustainability. Journal of the Academy of Marketing Science, 39(1), 21–39.
   Web of Science ®Google Scholar
• Shi, Y., Prentice, C., & He, W. (2014). Linking service quality, consumer satisfaction and loyalty in casinos, does membership matter?. International Journal of Hospitality Management, 40, 81–91.
   Web of Science ®Google Scholar
• Sipe, L. J., & Testa, M. R. (2018). From satisfied to memorable: An empirical study of service and experience dimensions on guest outcomes in the hospitality industry. Journal of Hospitality Marketing & Management, 27(2), 178–195.
   Web of Science ®Google Scholar
• Slevitch, L., Mathe, K., Karpova, E., & Scott-Halsell, S. (2013). “Green” attributes and customer satisfaction: Optimization of resource allocation and performance. International Journal of Contemporary Hospitality Management, 25(6), 802–822.
   Web of Science ®Google Scholar
• So, K. K. F., King, C., Sparks, B. A., & Wang, Y. (2013). The influence of customer brand identification on hotel brand evaluation and loyalty development. International Journal of Hospitality Management, 34, 31–41.
   Web of Science ®Google Scholar
• Söderlund, M. (2002). Customer familiarity and its effects on satisfaction and behavioral intentions. Psychology & Marketing, 19(10), 861–879.
   Web of Science ®Google Scholar
• Taheri, B., Olya, H., Ali, F., & Gannon, M. J. (2019). Understanding the influence of airport servicescape on traveler dissatisfaction and misbehavior. Journal of Travel Research,
   PubMed Web of Science ®Google Scholar
• Tam, J. L. (2008). Brand familiarity: its effects on satisfaction evaluations. Journal of Services Marketing, 22(1), 3–12.
   Google Scholar
• Teng, C. C., Horng, J. S., Hu, M. L. M., Chien, L. H., & Shen, Y. C. (2012). Developing energy conservation and carbon reduction indicators for the hotel industry in Taiwan. International Journal of Hospitality Management, 31(1), 199–208.
   Web of Science ®Google Scholar
• Tepeci, M. (1999). Increasing brand loyalty in the hospitality industry. International Journal of Contemporary Hospitality Management, 11(5), 223–230.
   Google Scholar
• The Division of Statistics and Scientific Computation (2012). Structural Equation Modeling Using AMOS. The University of Texas at Austin. .
   Google Scholar
• Thompson, A. (2007). Survey: Europeans More ‘Green’ than Americans. Live Science. Available at: .
   Google Scholar
• Toufaily, E., Ricard, L., & Perrien, J. (2013). Customer loyalty to a commercial website: Descriptive meta-analysis of the empirical literature and proposal of an integrative model. Journal of Business Research, 66(9), 1436–1447.
   Web of Science ®Google Scholar
• Trang, H., Lee, J., & Han, H. (2019). How do green attributes elicit guest pro-environmental behaviors? The case of green hotels in Vietnam. Journal of Travel & Tourism Marketing, 36(1), 14–28.
   Web of Science ®Google Scholar
• Tsai, W. H., Chen, H. C., Liu, J. Y., Chen, S. P., & Shen, Y. S. (2011). Using activity-based costing to evaluate capital investments for green manufacturing systems. International Journal of Production Research, 49(24), 7275–7292.
   Web of Science ®Google Scholar
• Türkel, S., Uzunoğlu, E., Kaplan, M. D., & Vural, B. A. (2016). A Strategic Approach to CSR Communication: Examining the Impact of Brand familiarity on Consumer Responses. Corporate Social Responsibility and Environmental Management, 23(4), 228–242.
   Web of Science ®Google Scholar
• Vachon, S. (2007). Green supply chain practices and the selection of environmental technologies. International Journal of Production Research, 45(18-19), 4357–4379.
   Web of Science ®Google Scholar
• Verma, V. K., Chandra, B., & Kumar, S. (2019). Values and ascribed responsibility to predict consumers’ attitude and concern towards green hotel visit intention. Journal of Business Research, 96, 206–216.
   Web of Science ®Google Scholar
• Wells, V. K., Smith, D. G., Taheri, B., Manika, D., & McCowlen, C. (2016). An exploration of CSR development in heritage tourism. Annals of Tourism Research, 58, 1–17.
   Web of Science ®Google Scholar
• Woodside, A. G. (2014). Embrace• perform• model: Complexity theory, contrarian case analysis, and multiple realities. Journal of Business Research, 67(12), 2495–2503.
   Web of Science ®Google Scholar
• Wymer, W., & Polonsky, M. J. (2015). The limitations and potentialities of green marketing. Journal of Nonprofit & Public Sector Marketing, 27(3), 239–262.
   Web of Science ®Google Scholar
• Xu, X., & Gursoy, D. (2015). Influence of sustainable hospitality supply chain management on customers’ attitudes and behaviors. International Journal of Hospitality Management, 49, 105–116. 10.1016/j.ijhm.2015.06.003
   Web of Science ®Google Scholar
• Xu, S., & Yang, R. (2010). Indigenous characteristics of Chinese corporate social responsibility conceptual paradigm. Journal of Business Ethics, 93(2), 321–333.
   Web of Science ®Google Scholar
• Xu, X., & Gursoy, D. (2015a). A conceptual framework of sustainable hospitality supply chain management. Journal of Hospitality Marketing & Management, 24(3), 229–259.
   Web of Science ®Google Scholar
• Xu, X., & Gursoy, D. (2015b). Influence of sustainable hospitality supply chain management on customers’ attitudes and behaviors. International Journal of Hospitality Management, 49, 105–116.
   Web of Science ®Google Scholar
• Yu, Y., Li, X., & Jai, T. (2017). The impact of green experience on consumer satisfaction: evidence from TripAdvisor. International Journal of Contemporary Hospitality Management, 29(5), 1340–1361.
   Web of Science ®Google Scholar