Influence analysis of interpretation services on ecotourism behavior for wildlife tourists

References

• Anderson, J. C., & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin, 103(3), 411–423. https://doi.org/10.1037/0033-2909.103.3.411
   Web of Science ®Google Scholar
• Apps, K., Dimmock, K., & Huveneers, C. (2018). Turning wildlife experiences into conservation action: Can white shark cage-dive tourism influence conservation behaviour? Marine Policy, 88, 108–115. https://doi.org/10.1016/j.marpol.2017.11.024
   Web of Science ®Google Scholar
• Bagozzi, R. P., & Yi, Y. (1988). On the evaluation of structure equations models. Academic of Marketing Science, 16(1), 76–94.
   Google Scholar
• Ballantyne, R., Hughes, K., Lee, J., Packer, J., & Sneddon, J. (2018). Visitors' values and environmental learning outcomes at wildlife attractions: Implications for interpretive practice. Tourism Management, 64, 190–201. https://doi.org/10.1016/j.tourman.2017.07.015
   Web of Science ®Google Scholar
• Ballantyne, R., & Packer, J. (2011). Using tourism free-choice learning experiences to promote environmentally sustainable behaviour: The role of post-visit ‘action resources. Environmental Education Research, 17(2), 201–215. https://doi.org/10.1080/13504622.2010.530645
   Web of Science ®Google Scholar
• Ballantyne, R., Packer, J., & Falk, J. (2011). Visitors’ learning for environmental sustainability: Testing short-and long-term impacts of wildlife tourism experiences using structural equation modelling. Tourism Management, 32(6), 1243–1252. https://doi.org/10.1016/j.tourman.2010.11.003
   Web of Science ®Google Scholar
• Ballantyne, R., Packer, J., & Sutherland, L. A. (2011). Visitors’ memories of wildlife tourism: Implications for the design of powerful interpretive experiences. Tourism Management, 32(4), 770–779. https://doi.org/10.1016/j.tourman.2010.06.012
   Web of Science ®Google Scholar
• Buckley, K. A., Smith, L. D., Crook, D. A., Pillans, R. D., & Kyne, P. M. (2020). Conservation impact scores identify shortfalls in demonstrating the benefits of threatened wildlife displays in zoos and aquaria. Journal of Sustainable Tourism, 28(7), 978–1002. https://doi.org/10.1080/09669582.2020.1715992
   Web of Science ®Google Scholar
• Byrne, B. M. (1998). Multivariate applications book series. Structural equation modeling with LISREL, PRELIS, and SIMPLIS: Basic concepts, applications, and programming. Lawrence Erlbaum.
   Google Scholar
• Carr, D. S., & Williams, D. R. (1993). Understanding the role of ethnicity in outdoor recreation experiences. Journal of Leisure Research, 25(1), 22–38. https://doi.org/10.1080/00222216.1993.11969907
   Web of Science ®Google Scholar
• Chao, Y. L., & Lam, S. P. (2011). Measuring responsible environmental behavior: Self-reported and other-reported measures and their differences in testing a behavioral model. Environment and Behavior, 43(1), 53–71. https://doi.org/10.1177/0013916509350849
   Web of Science ®Google Scholar
• Cheng, Y. S., Kuo, N. T., Chang, K. C., & Hu, S. M. (2019). Integrating the Kano model and IPA to measure quality of museum interpretation service: A comparison of visitors from Taiwan and Mainland China. Asia Pacific Journal of Tourism Research, 24(6), 483–500. https://doi.org/10.1080/10941665.2019.1591474
   Web of Science ®Google Scholar
• Clark, E., Mulgrew, K., Kannis-Dymand, L., Schaffer, V., & Hoberg, R. (2019). Theory of planned behaviour: Predicting tourists’ pro-environmental intentions after a humpback whale encounter. Journal of Sustainable Tourism, 27(5), 649–667. https://doi.org/10.1080/09669582.2019.1603237
   Web of Science ®Google Scholar
• Collado, S., Staats, H., & Corraliza, J. A. (2013). Experiencing nature in children's summer camps: Affective, cognitive and behavioural consequences. Journal of Environmental Psychology, 33, 37–44. https://doi.org/10.1016/j.jenvp.2012.08.002
   Web of Science ®Google Scholar
• Cong, L., Newsome, D., Wu, B., & Morrison, A. M. (2017). Wildlife tourism in China: A review of the Chinese research literature. Current Issues in Tourism, 20(11), 1116–1139. https://doi.org/10.1080/13683500.2014.948811
   Web of Science ®Google Scholar
• Cordano, M., Welcomer, S., Scherer, R., Pradenas, L., & Parada, V. (2010). Understanding cultural differences in the antecedents of pro-environmental behavior: A comparative analysis of business students in the United States and Chile. The Journal of Environmental Education, 41(4), 224–238. https://doi.org/10.1080/00958960903439997
   Web of Science ®Google Scholar
• Creswell, J. W., & Creswell, J. D. (2017). Research design: Qualitative, quantitative, and mixed methods approaches. Sage publications.
   Google Scholar
• Donohoe, H. M., & Needham, R. D. (2006). Ecotourism: The evolving contemporary definition. Journal of Ecotourism, 5(3), 192–210. https://doi.org/10.2167/joe152.0
   Google Scholar
• Ellis, G. D., Lacanienta, A., Freeman, P. A., & Hill, B. J. (2019). Evaluating theory of structured experience propositions: Effects of service quality and experience industry techniques on quality of immediate leisure experiences. Annals of Leisure Research, 22(5), 587–606. https://doi.org/10.1080/11745398.2019.1568890
   Web of Science ®Google Scholar
• Fennell, D. A. (2001). A content analysis of ecotourism definitions. Current Issues in Tourism, 4(5), 403–421. https://doi.org/10.1080/13683500108667896
   Google Scholar
• Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39–50. https://doi.org/10.1177/002224378101800104
   Web of Science ®Google Scholar
• Gallarza-Granizo, M. G., Ruiz-Molina, M. E., & Schlosser, C. (2020). Customer value in Quick-Service Restaurants: A cross-cultural study. International Journal of Hospitality Management, 85, 102351. https://doi.org/10.1016/j.ijhm.2019.102351
   Web of Science ®Google Scholar
• Gaur, S. S., & Agrawal, R. (2006). Service quality measurement in retail store context: A review of advances made using SERVQUAL and RSQS. The Marketing Review, 6(4), 317–330.
   Google Scholar
• Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (2010). Multivariate data analysis (7th ed.). Prentice-Hall.
   Google Scholar
• Hwang, S. N., Lee, C., & Chen, H. J. (2005). The relationship among tourists’ involvement, place attachment and interpretation satisfaction in Taiwan’s national parks. Tourism Management, 26(2), 143–156. https://doi.org/10.1016/j.tourman.2003.11.006
   Web of Science ®Google Scholar
• Jin, N., Lee, S., & Lee, H. (2015). The effect of experience quality on perceived value, satisfaction, image and behavioral intention of water park patrons: New versus repeat visitors. International Journal of Tourism Research, 17(1), 82–95. https://doi.org/10.1002/jtr.1968
   Web of Science ®Google Scholar
• Jöreskog, K. G., & Sörbom, D. (1996). LISREL 8: User’s reference guide. Scientific Software International.
   Google Scholar
• Kearney, B. Y., & Fleischer, B. J. (1979). Development of an instrument to measure exercise of self-care agency. Research in Nursing & Health, 2(1), 25–34. https://doi.org/10.1002/nur.4770020105
   PubMed Web of Science ®Google Scholar
• Kim, A. K., Airey, D., & Szivas, E. (2011). The multiple assessment of interpretation effectiveness: Promoting visitors’ environmental attitudes and behavior. Journal of Travel Research, 50(3), 321–334.
   Web of Science ®Google Scholar
• Kolb, D. A. (1984). Experiential learning: Experience as the source of learning and development. Prentice-Hall.
   Google Scholar
• Kuo, N. T., Cheng, Y. S., Chang, K. C., & Hu, S. M. (2018). Assessing the asymmetric impact of interpretation environment service quality on museum visitor experience and post-visit behavioral intentions: A case study of the National Palace Museum. Asia Pacific Journal of Tourism Research, 23(7), 714–733. https://doi.org/10.1080/10941665.2018.1488753
   Web of Science ®Google Scholar
• La Manna, G., Melis, G., Rako-Gospić, N., Basta, J., Mackelworth, P., Holcer, D., Atzeni, M., & Leeb, K. (2020). Sustainable dolphin watching tours as a tool to increase public awareness of marine conservation– A comparative analysis between two Mediterranean destinations and implications for management. Journal of Ecotourism, 19(4), 345–361. https://doi.org/10.1080/14724049.2020.1742132
   Google Scholar
• Lai, I. K. W. (2019). Hotel image and reputation on building customer loyalty: An empirical study in Macau. Journal of Hospitality and Tourism Management, 38, 111–121.
   Web of Science ®Google Scholar
• Larson, R. B. (2019). Controlling social desirability bias. International Journal of Market Research, 61(5), 534–547. https://doi.org/10.1177/1470785318805305
   Web of Science ®Google Scholar
• Lee, T. H. (2007). An ecotourism behavioural model of national forest recreation areas in Taiwan. International Forestry Review, 9(3), 771–785. https://doi.org/10.1505/ifor.9.3.771
   Web of Science ®Google Scholar
• Lee, T. H. (2009). A structural model for examining how destination image and interpretation services affect future visitation behavior: A case study of Taiwan's Taomi eco-village. Journal of Sustainable Tourism, 17(6), 727–745. https://doi.org/10.1080/09669580902999204
   Web of Science ®Google Scholar
• Lee, T. H., Chang, C. F., & Jan, F. H. (2019). The interaction between recreationists and green sea turtles: Assessing sustainable tourism in Liuqiu Island. Journal of Outdoor Recreation Study, 32(1), 33–61.
   Google Scholar
• Lee, T. H., & Jan, F. H. (2015). The effects of recreation experience, environmental attitude, and biospheric value on the environmentally responsible behavior of nature-based tourists. Environmental Management, 56(1), 193–208. https://doi.org/10.1007/s00267-015-0488-y
   PubMed Web of Science ®Google Scholar
• Lee, T. H., & Jan, F. H. (2018a). Development and validation of the ecotourism behavior scale. International Journal of Tourism Research, 20(2), 191–203. https://doi.org/10.1002/jtr.2172
   Web of Science ®Google Scholar
• Lee, T. H., & Jan, F. H. (2018b). Ecotourism behavior of nature-based tourists: An integrative framework. Journal of Travel Research, 57(6), 792–810. https://doi.org/10.1177/0047287517717350
   Web of Science ®Google Scholar
• Lee, T. H., Jan, F. H., & Lin, Y. H. (2020). How authentic experience affects traditional religious tourism development: Evidence from the Dajia Mazu Pilgrimage, Taiwan. Journal of Travel Research, in Press,
   Google Scholar
• Lee, T. H., Jan, F. H., Liu, J. T., & Lei, H. S. (2017). Eco-environmental innovation: A competitive importance-performance analysis of forest ecological resorts. Journal of Outdoor Recreation Study, 30(4), 95–133.
   Google Scholar
• Lee, T. H., Jan, F. H., Tseng, C. H., & Lin, Y. F. (2018). Segmentation by recreation experience in island-based tourism: A case study of Taiwan's Liuqiu Island. Journal of Sustainable Tourism, 26(3), 362–378. https://doi.org/10.1080/09669582.2017.1354865
   Web of Science ®Google Scholar
• Lee, T. H., & Liu, R. T. (2011). Strategy formulation for the recreational areas of central Taiwan: An application of SWOT (strengths, weaknesses, opportunities, threats) analysis. Journal of Hospitality Management and Tourism, 2(3), 38–47.
   Google Scholar
• Lemelin, R. H. (2007). Finding beauty in the dragon: The role of dragonflies in recreation and tourism. Journal of Ecotourism, 6(2), 139–145. https://doi.org/10.2167/joe161.0
   Google Scholar
• Lemelin, R. H. (2020). Entomotourism and the stingless bees of Mexico. Journal of Ecotourism, 19(2), 168–175. https://doi.org/10.1080/14724049.2019.1615074
   Web of Science ®Google Scholar
• Mancini, F., Leyshon, B., Manson, F., Coghill, G. M., & Lusseau, D. (2020). Monitoring tourists’ specialisation and implementing adaptive governance is necessary to avoid failure of the wildlife tourism commons. Tourism Management, 81, 104160. https://doi.org/10.1016/j.tourman.2020.104160
   Web of Science ®Google Scholar
• Marschall, S., Granquist, S. M., & Burns, G. L. (2017). Interpretation in wildlife tourism: Assessing the effectiveness of signage on visitor behaviour at a seal watching site in Iceland. Journal of Outdoor Recreation and Tourism, 17, 11–19. https://doi.org/10.1016/j.jort.2016.11.001
   Google Scholar
• McDonald, R. P., & Ho, M. H. R. (2002). Principles and practice in reporting structural equation analyses. Psychological Methods, 7(1), 64–82. https://doi.org/10.1037/1082-989x.7.1.64
   PubMed Web of Science ®Google Scholar
• Mehrabian, A., & Russell, J. A. (1974). An approach to environmental psychology. The MIT Press.
   Google Scholar
• Odunga, P. O., & Maingi, S. W. (2011). The wildlife tourism market to Kenya (2002–2003). Journal of Travel & Tourism Marketing, 28(1), 62–80. https://doi.org/10.1080/10548408.2011.535444
   Web of Science ®Google Scholar
• Padma, P., & Ahn, J. (2020). Guest satisfaction & dissatisfaction in luxury hotels: An application of big data. International Journal of Hospitality Management, 84, 102318. https://doi.org/10.1016/j.ijhm.2019.102318
   Web of Science ®Google Scholar
• Pan, Y. T., Yang, K. K., Wilson, K., Hong, Z. R., & Lin, H. S. (2020). The impact of museum interpretation tour on visitors' engagement and post-visit conservation intentions and behaviours. International Journal of Tourism Research, 22(5), 593–603. https://doi.org/10.1002/jtr.2358
   Web of Science ®Google Scholar
• Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A conceptual model of service quality and its implications for future research. Journal of Marketing, 49(4), 41–50. https://doi.org/10.1177/002224298504900403
   Web of Science ®Google Scholar
• Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). SERVQUAL: A multiple-item scale for measuring consumer perception of service quality. Journal of Retailing, 64(1), 12–40.
   Web of Science ®Google Scholar
• Park, S., Lee, J. S., & Nicolau, J. L. (2020). Understanding the dynamics of the quality of airline service attributes: Satisfiers and dissatisfiers. Tourism Management, 81, 104163. https://doi.org/10.1016/j.tourman.2020.104163
   PubMed Web of Science ®Google Scholar
• Powell, R. B., & Ham, S. H. (2008). Can ecotourism interpretation really lead to pro-conservation knowledge, attitudes and behavior? Evidence from the Galapagos Islands. Journal of Sustainable Tourism, 16(4), 467–489. https://doi.org/10.1080/09669580802154223
   Web of Science ®Google Scholar
• Purdie, H., Hutton, J. H., Stewart, E., & Espiner, S. (2020). Implications of a changing alpine environment for geotourism: A case study from Aoraki/Mount Cook, New Zealand. Journal of Outdoor Recreation and Tourism, 29, 100235. https://doi.org/10.1016/j.jort.2019.100235
   Google Scholar
• Raza, S. A., Umer, A., Qureshi, M. A., & Dahri, A. S. (2020). Internet banking service quality, e-customer satisfaction and loyalty: The modified e-SERVQUAL model. The TQM Journal, 32(6), 1443–1466. https://doi.org/10.1108/TQM-02-2020-0019
   Google Scholar
• Schroeder, S. A., Cornicelli, L., Fulton, D. C., & Merchant, S. S. (2019). The influence of motivation versus experience on recreation satisfaction: How appreciative-versus achievement-oriented recreation experience preferences relate to hunter satisfaction. Journal of Leisure Research, 50(2), 107–131. https://doi.org/10.1080/00222216.2018.1557502
   Web of Science ®Google Scholar
• Senigaglia, V., New, L., & Hughes, M. (2020). Close encounters of the dolphin kind: Contrasting tourist support for feeding based interactions with concern for dolphin welfare. Tourism Management, 77, 104007. https://doi.org/10.1016/j.tourman.2019.104007
   Web of Science ®Google Scholar
• Smith, J. R., Witherington, B., Heimlich, J. E., Lindborg, R. J., Neidhardt, E., & Savage, A. (2019). Public sea turtle watches serve as effective environmental education. Environmental Education Research, 25(2), 292–308. https://doi.org/10.1080/13504622.2018.1509300
   Web of Science ®Google Scholar
• So, K. K. F., Li, X., & Kim, H. (2020). A decade of customer engagement research in hospitality and tourism: A systematic review and research agenda. Journal of Hospitality & Tourism Research, 44(2), 178–200. https://doi.org/10.1177/1096348019895562
   Web of Science ®Google Scholar
• Sobel, M. E. (1982). Asymptotic confidence intervals for indirect effects in structural equation models. In S. Leinhart (Ed.), Sociological methodology (pp. 290–312). Jossey-Bass.
   Google Scholar
• Steenkamp, J. B. E., De Jong, M. G., & Baumgartner, H. (2010). Socially desirable response tendencies in survey research. Journal of Marketing Research, 47(2), 199–214. https://doi.org/10.1509/jmkr.47.2.199
   Web of Science ®Google Scholar
• Taiwan Tourism Bureau. (2020a). Year of Mountain Tourism. https://i30.taiwan.net.tw/Home/Origin. Accessed September 15, 2020.
   Google Scholar
• Taiwan Tourism Bureau. (2020b). Tourism statistics database. https://stat.taiwan.net.tw/scenicSpot. Accessed September 15, 2020.
   Google Scholar
• The International Ecotourism Society (TIES). (1990). What is ecotourism? http://www.ecotourism.org/what-is-ecotourism. Accessed June 06 2020.
   Google Scholar
• Walker, K., & Moscardo, G. (2016). Moving beyond sense of place to care of place: The role of Indigenous values and interpretation in promoting transformative change in tourists’ place images and personal values. Journal of Sustainable Tourism, 24(8-9), 1243–1261. https://doi.org/10.1080/09669582.2016.1177064
   Web of Science ®Google Scholar
• Weaver, D. B., & Jin, X. (2016). Compassion as a neglected motivator for sustainable tourism. Journal of Sustainable Tourism, 24(5), 657–672. https://doi.org/10.1080/09669582.2015.1101130
   Web of Science ®Google Scholar
• Westland, J. C. (2010). Lower bounds on sample size in structural equation modeling. Electronic Commerce Research and Applications, 9(6), 476–487.
   Web of Science ®Google Scholar
• Wijeratne, A. J., Van Dijk, P. A., Kirk-Brown, A., & Frost, L. (2014). Rules of engagement: The role of emotional display rules in delivering conservation interpretation in a zoo-based tourism context. Tourism Management, 42, 149–156. https://doi.org/10.1016/j.tourman.2013.11.012
   Web of Science ®Google Scholar
• Xu, F., Huang, L., & Whitmarsh, L. (2020). Home and away: Cross-contextual consistency in tourists’ pro-environmental behavior. Journal of Sustainable Tourism, 28(10), 1443–1466. https://doi.org/10.1080/09669582.2020.1741596
   Web of Science ®Google Scholar
• Ziegler, J. A., Silberg, J. N., Araujo, G., Labaja, J., Ponzo, A., Rollins, R., & Dearden, P. (2018). A guilty pleasure: Tourist perspectives on the ethics of feeding whale sharks in Oslob, Philippines. Tourism Management, 68, 264–274. https://doi.org/10.1016/j.tourman.2018.04.001
   Web of Science ®Google Scholar