9
Views
0
CrossRef citations to date
0
Altmetric
Articles

Segmenting the Perception of Physical Environment and Satisfaction for Baseball Spectators

, , &

References

  • Ballouli K, Benenett G 2014. New (sound) waves in sport marketing: Do semantic differences in analogous music impact shopping behaviors of sport Consumers? Sport Market Q, 23: 59-72.
  • Baker DA, Crompton JL 2000. Quality, satisfaction and behavioral intentions. Ann Tourism R, 27 (3): 785–804.
  • Baker J, Berry LL, Parasuraman A 1988. The Marketing impact of branch facility design. J Retail Bank, 10 (2): 33–42.
  • Baker J, Grewal D, Levy M 1992. An experimental approach to making retail store environment Decisions. J Retail, 68: 445–460.
  • Bitner MJ 1992. Servicescapes: The impact of physical surroundings on customers and employees. J Market, 56: 57–71.
  • Booms BH, Bitner MJ 1982. Marketing services by managing the environment. Cornell Hotel Restaurant Adm Q, 23 (1): 35–39.
  • Bristow D, Schneider K 2003. The sports fan Motivation scale: Development and testing. Market Manag, 13 (2): 115–121.
  • Churchill GA, Surprenant C 1982. An investigation into the determinants of customer satisfaction. J Market Res, 19: 491–504.
  • Donovan RJ, Rossiter JR 1982. Store atmosphere: An environmental psychology approach. J Retailing, 58: 34–57.
  • Dovidow WH, Uttal B 1989. Total Customer Service: The Ultimate Weapon. New York, USA: Harper Perennial.
  • Engel JF, Blackwell RD, Miniard PW 1995. Consumer Behavior 7th Edition. Fort Worth: The Dryden Press.
  • Hightower R, Brady MK, Baker TL 2002. Investigating the role of the physical environment in hedonic service consumption: An exploratory study of sporting events. J Bus Res, 55: 697–707.
  • Kolter P 1997. Marketing Management: Analysis, Planning, Implementation, and Control. 9th Edition. New Jersey, USA: Prentice Hall.
  • Lambrecht KW, Kaefer F, Ramenofsky SD 2009. Sportscape factors influencing spectator attendance and satisfaction at a professional golf association tournament. Sport Market Q, 18: 165–172.
  • Lee CK, Lee YK, Wicks BE 2004. Segmentation of festival motivation by nationality and satisfaction. Tourism Manag, 25 (1): 61–70.
  • Mahoney MP, Tedrick T 2014. Venuescape attributes: Importance-performance perceptions of spectators at the ladies professional golf association tour major. J Fac Des Mang, 2 (1): 34–47.
  • Mehrabian A, Russell JA 1974. An Approach to Environmental Psychology. Cambridge, USA: Massachusetts Institute of Technology.
  • Moreno FC, Prado-Gasco V, Hervas JC, Nunez-Pomar J, Sanz VA 2015. Spectator emotions: Effects on quality, satisfaction, value and further intentions. J Bus Res, 68: 1445–1449.
  • Oliver RL 1981. Measurement and evaluation of Satisfaction process in retail setting. J Retail, 57 (3): 25–48.
  • Palmero M, Price K 2015. Influence of facility atmospherics on spectator attendance. J Fac Des Mang, 3 (1): 44–56.
  • Tom G, Barnett T, Lew W, Selmants J 1987. Cueing the customer: The role of salient cues in consumer Perception. J Consumer Market, 4: 23–28.
  • Wakefield KL, Blodgett JG 1994. The importance of servicescapes in leisure settings. J Serv Market, 8: 66–76.
  • Wakefield KL, Blodgett JG, Sloan HJ 1996. Measurement and management of the sportscape. J Sport Manag, 10: 15–31.
  • Wakefield KL, Sloan HJ 1995. The effects of team loyalty and selected stadium factors on spectator attendance. J Sport Manag, 9 (2): 153–172.
  • Uhrich S, Benkenstein M 2010. Sport stadium atmosphere: Formative and reflective indicators for Operationalizing the construct. J Sport Manag, 24: 211–237.
  • Uhrich S, Benkenstein M 2012. Physical and social atmospheric effects in hedonic service Consumption: Consumers’ rules at sporting events. Sev Ind J, 32 (11): 1741–1757.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.