247
Views
3
CrossRef citations to date
0
Altmetric
Original Articles

Service dimensions for consumer emotions

消費者心動之服務維度

王韋堯*、 陳盈君 國立台灣科技大學工商業設計系台北市 106 大安區基隆路 4 43

&
Pages 134-145 | Received 15 May 2010, Accepted 15 Nov 2010, Published online: 02 Feb 2011

References

  • Babin , BJ , Chebat , CG and Michon , R . 2004 . Perceived appropriateness and its effect on quality, affect and behavior . Journal of Retailing and Consumer Services , 11 : 287 – 298 .
  • Babin , BJ , Hardesty , DM and Suter , TA . 2003 . Color and shopping intentions: the intervening effect of price fairness and perceived affect . Journal of Business Research , 56 : 541 – 551 .
  • Baker , J , Parasuraman , A , Grewal , D and Voss , GB . 2002 . The influence of multiple store environment cues on perceived merchandise value and patronage intentions . Journal of Marketing , 66 : 120 – 141 .
  • Beatty , SE and Ferrell , ME . 1998 . Impulse buying: modeling its precursors . Journal of Retailing , 74 : 169 – 191 .
  • Brunner-Sperdin , A and Peters , M . 2009 . What influences guests’ emotions? The case of high-quality hotels . International Journal of Tourism Research , 11 : 171 – 183 .
  • Chang , CY , Shie , MY , Feng , CC , Chang , JY and Lai , SJ . 2009 . Psychological responses toward light and heat in interior lighting . Journal of Design Science , 12 : 103 – 127 .
  • Chen , LF , Liu , SF , Wang , WJ and Kao , JY . 2008 . Research into tangible augmented reality applied to the display panel design of vending machines . Academic Journal of National Kaohsiung University of Applied Science , 37 : 369 – 385 .
  • Chiang , CM , Wang , W , Liu , JJ and Chen , CW . 2007 . The effect on responses of human meridians from high illuminance and high color temperature lighting – based on the experimental responses of college students . Journal of Architecture , 62 : 75 – 90 .
  • Herabadi , AG , Verplanken , B and Knippenberg , AV . 2009 . Consumption experience of impulse buying in Indonesia: emotional arousal and hedonistic considerations . Asian Journal of Social Psychology , 12 : 20 – 31 .
  • Hill , D . 2010 . Emotionomics: Leveraging Emotions for Business Success , Taipei : Common Wealth Magazine Group's Book Publishing .
  • Hong, M.Y., A Study on the Influence of Various Types of Artificial Lighting and Spectral Characteristics on Human's Physical Reactions, Master thesis, National Chung Kung University, Tainan City, ROC. (2008).
  • Hsieh , CH . 2006 . Store Facility Planning and Management , Taipei : Wu-Nan Book Inc. .
  • Hsieh, Y.H. and S.T. Yuan, “A quantitative approach to measure customer expectation for service innovation within service experience delivery,” presented at the ACM International Conference Proceeding Series, Aug. 12–15, Taipei, ROC. (2009).
  • Huang , YX and Luo , YJ . 2004 . Emotion-related ERP components and their variety in mood disorder . Advances in Psychological Science , 12 : 10 – 17 .
  • Hunkel, K., Die Kraft der Farben (Trans. by Guan, 1st ed.), Triumph Publisher, Taipei (1998).
  • Jai , JP and Wang , RWY . 2009 . Exploring the types of contrast in advertising graphic design . Journal of Design , 14 : 63 – 80 .
  • Jing , FJ and Xiong , SH . 2008 . Underlying mechanism of impulsive consumption behavior: the influence of promotion focus on impulsive consumption behavior . Advances in Psychological Science , 16 : 789 – 795 .
  • Juang , MJ and Tsai , CL . 1998 . The influence of color differentiation on the harmony of object colors . Journal of Design , 3 : 113 – 130 .
  • Kennedy , L . 2007 . Sensors and LED lighting save energy at Wal-Mart . AFE Facilities Engineering Journal , 34 : 26 – 27 .
  • Ladhari , R . 2009 . Service quality, emotional satisfaction, and behavioural intentions: a study in the hotel industry . Managing Service Quality , 19 : 308 – 331 .
  • Lang, P.J., M.M. Bradley and B.N. Cuthbert, “International affective picture system (IAPS): instruction manual and affective ratings,” Technical Report, The Center for Research in Psychophysiology, University of Florida, 1–5 (2005).
  • Lee, H.C., A Study on the Influence of I luminance and Color Temperature of Artificial Lighting on Visual Perception and Survey of Lighting Models – Using Living Room as an Example, Master thesis, Chung Yuan Christian University, Chung Li, ROC. (2002).
  • Liao, Y.S., An Investigation of Color Perception Regarding to Attention and Purchase Intention, Master thesis, National Taiwan University of Science and Technology, Taipei, ROC. (2008).
  • Lin , SC . 1987 . Color Planning , Taipei : Arts Publisher .
  • Luo , MR . 2006 . Applying color science in color design . Optics and Laser Technology , 38 : 392 – 398 .
  • Noboru , O . 2008 . Color Engineering: Theory and Application , Taipei : Open Tech Books .
  • Puccinelli , NM , Goodstein , RC , Grewal , D , Price , R , Raghubir , P and Stewart , D . 2009 . Customer experience management in retailing: understanding the buying process . Journal of Retailing , 85 : 15 – 30 .
  • Russell , JA . 1980 . A circumplex model of affect . Journal of the Personality and Social Psychology , 39 : 1161 – 1178 .
  • Russell , JA . 2003 . Core affect and the psychological construction of emotion . Psychological Review , 110 : 145 – 172 .
  • Soars , B . 2009 . Driving sales through shoppers’ sense of sound, sight, smell and touch . International Journal of Retail and Distribution Management , 37 : 286 – 298 .
  • Summers , TA and Hebert , PR . 2001 . Shedding some light on store atmospherics: influence of illumination on consumer behavior . Journal of Business Research , 54 : 145 – 150 .
  • Taiwan Beverage Industries Association, The Leading Factors of Beverage Manufacturers in Selecting Beverage Bottles, Newsletter 9712 (2008).
  • Tzeng , CH . 2002 . The Science and Culture of Colors , Taipei : Yelu Publishing Co. Limited .
  • Vienot , F , Durand , ML and Mahler , E . 2009 . Kruithof's rule revisited using LED illumination . Journal of Modern Optics , 56 : 1433 – 1446 .
  • Viénot , F , Mahler , E , Ezrati , JJ , Boust , C , Rambaud , A and Bricoune , A . 2008 . Color appearance under LED illumination: the visual judgment of observers . Journal of Light and Visual Environment , 32 : 208 – 213 .
  • Wang , W , Chiang , CM , Chang , YL , Young , MS and Liu , JJ . 2006 . Evaluation of the effect of color temperature changes on human physiological responses based on the Ryodoraku measurements . Journal of Architecture , 57 : 161 – 180 .
  • Wu , CS , Cheng , FF and Yen , DC . 2008 . The atmospheric factors of online storefront environment design: an empirical experiment in Taiwan . Information and Management , 45 : 493 – 498 .
  • Zeithaml , VA , Bitner , MJ and Gremler , DD . 2008 . Service Marketing , Taipei : The McGraw-Hill Companies .

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.