Journal of Industrial and Production Engineering, Volume 28, Issue 2 (2011)

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Journal of the Chinese Institute of Industrial Engineers, Volume 28, Issue 2 (2011)

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Service science – the trend and the future core

Preface

Introduction
Service science – the trend and the future core
Kuo-Ching Ying & Shih-Wei Lin
Pages: 89-90
Published online: 02 Feb 2011
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Original Articles

Article
Bicriteria supply chain scheduling on unrelated-parallel machines
Yasaman Mehravaran & Rasaratnam Logendran
Pages: 91-101
Published online: 02 Feb 2011
AbstractforBicriteria supply chain scheduling on unrelated-parallel machines | Full Text | References | PDF (177.7 KB)
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Article
Managing service requests with common renewable resources
Genady Ya. Grabarnik & Larisa Shwartz
Pages: 102-110
Published online: 02 Feb 2011
AbstractforManaging service requests with common renewable resources | Full Text | References | PDF (494.1 KB)
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Article
Critical issues of m-learning: design models, adoption processes, and future trends
Mary Louise Crescente & Doris Lee
Pages: 111-123
Published online: 02 Feb 2011
AbstractforCritical issues of m-learning: design models, adoption processes, and future trends | Full Text | References | PDF (192.7 KB)
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Article
Improvement of QFD-based total quality for local cultural industries: procedural and empirical investigation
Chih-Hsien Chen
Pages: 124-133
Published online: 02 Feb 2011
AbstractforImprovement of QFD-based total quality for local cultural industries: procedural and empirical investigation | Full Text | References | PDF (441.7 KB)
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Article
Service dimensions for consumer emotions
Regina W.Y. Wang & Ying-Chun Chen
Pages: 134-145
Published online: 02 Feb 2011
AbstractforService dimensions for consumer emotions | Full Text | References | PDF (390.6 KB)
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Article
Service quality management by expanded traditional importance–performance analysis
Kun-Tzu Yu & Chun-Ying Shen
Pages: 146-154
Published online: 02 Feb 2011
AbstractforService quality management by expanded traditional importance–performance analysis | Full Text | References | PDF (247.3 KB)
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Article
A new method of using TRIZ for problem solving and improvement design for a government department
Jui-Chin Jiang, Yuan-Ju Chou & Paul Sun
Pages: 155-164
Published online: 02 Feb 2011
AbstractforA new method of using TRIZ for problem solving and improvement design for a government department | Full Text | References | PDF (220.2 KB)
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