Empowerment or Enslavement?: Lean Production, Immigrant Women and Service Work in Public Hospitals

References

• Alcorso , C. 1991 . “ ‘Non English Speaking Background Immigrant Women in the Workforce’ ” . In Working Papers in Multiculturalism Number 4, The Centre for Multicultural Studies, University of Wollongong.
   Google Scholar
• Alcorso , C. and Harrison , G. 1993 . Blue Collar and Beyond: The Experiences of Non-English-Speaking-Background Women in the Australian Labour Force Canberra : AGPS . Commonwealth-State Council on Non-English-Speaking-Background Women's Issues
   Google Scholar
• Berggren , C. 1991 . Lean Production: The End of History?, seminar paper presented to the Science and Technology Analysis Program, University of Wollongong, September.
   Google Scholar
• Berggren , C. 1993 . The Volvo Experience: Alternatives to Lean Production in the Swedish Auto Industry Hampshire : Macmillan .
   Google Scholar
• Bramble , T. 1989 . ‘Award Restructuring and the Australian Trade Union Movement: A Critique’ . Labour & Industry: a journal of the social and economic relations of work , 2 ( 3 ) : 372 – 398 .
   Google Scholar
• Burgess , J. and Macdonald , D. 1990 . ‘Productivity, Restructuring and the Trade Union Role . Labour & Industry: a journal of the social and economic relations of work , 3 ( 1 ) : 44 – 57 .
   Google Scholar
• Burridge , A. , Caputo , J. and Rosenblatt , L. 1982 . They Said We'd Get Jobs: Unemployment & Training of Migrant Women CURA, Fitzroy, Victoria.
   Google Scholar
• Child , J. 1985 . “ ‘Managerial Strategies, New Technology, and the Labour Process’ ” . In Job Design: Critical Perspectives on the Labour Process Edited by: Knights , D. , Willmott , H. and Collinson , D. Aldershot : Gower .
   Google Scholar
• Collins , P. 1990 . ‘Microeconomic Reform: The Achievements of the New South Wales Health System’, Address to the Royal Australian Institute of Public Administration, New South Wales Division, 4 July.
   Google Scholar
• Compulsory Conference Before Conciliation Commissioner Shiels . 1992 . 3 March
   Google Scholar
• Cordery , J. L. , Mueller , W. S. and Sevastos , P. P. 1992 . ‘Multi-skilling in Practice: Lessons from a Minerals Processing Firm’ . Journal of Industrial Relations , 34 ( 2 ) : 268 – 283 .
   Google Scholar
• Delbridge , R. and Turnbull , P. 1992 . “ ‘Human Resource Maximization: The Management of Labour under Just-In-Time Manufacturing Systems’ ” . In Reassessing Human Resource Management Edited by: Blyton , P. and Turnbull , P. 56 – 73 . London : Sage Publications .
   Google Scholar
• Dohse , K. , Jurgens , U. and Malsch , T. 1985 . ‘From “Fordism” to “Toyotism”? The Social Organisation of the Labor Process in the Japanese Automobile Industry’ . Politics and Society , 14 ( 2 ) : 115 – 146 .
   Web of Science ®Google Scholar
• Eastern Sydney Area Health Service . 1993 . The PSA Experience: Redesigning the way we work step by step Human Resource Development Centre.
   Google Scholar
• Eastern Sydney Area Health Service . 1994 . Annual Report, 1993–1994.
   Google Scholar
• Ewer , P. , Hampson , I. , Lloyd , C. , Rainford , J. , Rix , S. and Smith , M. 1993 . International Best Practice?: A Critical Guide Leichhardt, New South Wales, Pluto Press.
   Google Scholar
• Fieldes , D. and Bramble , T. 1992 . ‘Post-Fordism: Historical Break or Utopian Fantasy?’ . Journal of Industrial Relations , 34 ( 4 ) : 562 – 579 .
   Google Scholar
• Fucini , J. and Fucini , S. 1990 . Working For The Japanese: Inside Mazda's American Auto Plant New York : Free Press .
   Google Scholar
• Gale , F. 1993 . ‘Informal networks and female trade union participation of women from non-English speaking backgrounds and Australian-born women’ . Labour & Industry: a journal of the social and economic relations of work , 5 ( 3 ) : 125 – 136 .
   Google Scholar
• Hampson , I. , Ewer , P. and Smith , M. 1994 . ‘Post-Fordism and Workplace Change: Towards a Critical Research Agenda’ . Journal of Industrial Relations , 36 ( 2 ) : 231 – 257 .
   Google Scholar
• Higg , P. 1993 . The NHS and Ideological Conflict Aldershot, Avesbury.
   Google Scholar
• McDermott , K. 1993 . ‘Women's Productivity: Productivity Bargaining and Service Workers’ . Journal of Industrial Relations , 35 ( 4 ) : 538 – 553 .
   Google Scholar
• Mathews , J . 1989 . Tools of Change: New Technology and the Democratisation of Work Sydney : Pluto Press .
   Google Scholar
• Mathews , J. 1991a . Colonial Mutual Life Australia: Service Quality Through Self-Managing Teamwork UNSW Studies in Organisational Analysis and Innovation, Number 5, Kensington, Industrial Relations Research Centre, University of New South Wales.
   Google Scholar
• Mathews , J. 1991b . Ford Australia Plastics Plant: Transition to Teamwork Through Quality Enhancement UNSW Studies in Organisational Analysis and Innovation, Number 3, Kensington, Industrial Relations Research Centre, University of New South Wales.
   Google Scholar
• Mathews , J. 1992 . The Australian Taxation Office: Modernisation through People, Structures and Technology UNSW Studies in Organisational Analysis and Innovation, Number 6, Kensington, Industrial Relations Research Centre, University of New South Wales.
   Google Scholar
• Mathews , J. 1993 . “ ‘Competing Paradigms of Productive Efficiency: Industrial Relations and Organisation Change’ ” . In Centre for Corporate Change Working Papers Number 36, Australian Graduate School of Management, University of New South Wales.
   Google Scholar
• Muller , H. J. and Ventriss , C. 1985 . Public Health in a Retrenchment Era: An Alternative to Managerialism Albany : State University of New York Press .
   Google Scholar
• Oliver , N. and Davies , A. 1990 . ‘Adopting Japanese-Style Manufacturing Methods: A Tale of Two (UK) Factories’ . Journal of Management , 27 ( 5 )
   Web of Science ®Google Scholar
• Parker , M. and Slaughter , J. 1988 . ‘Management by Stress’ . Technology Review , 91 ( 7 ) : 37 – 44 .
   Web of Science ®Google Scholar
• Peck , J. A. 1990 . ‘Outwork and the Restructuring Process in the Australian Clothing Industry’ . Labour & Industry: a journal of the social and economic relations of work , 3 ( 2&3 ) : 302 – 329 .
   Google Scholar
• Probert , B. 1992 . ‘Award Restructuring and Clerical Work: Skills, Training and Careers in a Feminized Occupation’ . Journal of Industrial Relations , 34 ( 3 ) : 436 – 454 .
   Google Scholar
• Sayer , A. 1986 . ‘New Developments in Manufacturing: The Just-In-Time System’ . Capital & Class , 30 : 43 – 72 .
   Google Scholar
• Sewell , G. and Wilkinson , B. 1992 . ‘Someone to Watch Over Me: Surveillance, Discipline and the Just-In-Time Labour Process’ . Sociology , 26 ( 2 ) : 271 – 89 .
   Google Scholar
• Shadur , M. A. and Bamber , G. J. 1994 . ‘Towards Lean Management? International Transferability of Japanese Management Strategies to Australia . The International Executive , 36 ( 3 ) : 343 – 364 .
   Google Scholar
• Small , N. 1989 . Politics and Planning in the National Health Service Milton Keynes : Open University Press .
   Google Scholar
• Whyte , S. 1992 . ‘Restructuring the Public Service—The Integration of Data Entry and Clerical Areas’ . Journal of Industrial Relations , 34 ( 3 ) : 420 – 435 .
   Google Scholar
• Williams , K. , Haslam , C. , Williams , J. , Cutler , T. , Adcroft , A. and Johal , S. 1992 . ‘Against Lean Production’ . Economy and Society , 21 ( 3 ) : 321 – 354 .
   Web of Science ®Google Scholar
• Womack , J. P. , Jones , D. T. and Roos , D. 1990 . The Machine That Changed the World New York, Maxwell Macmillan.
   Google Scholar
• Womack , J. P. and Jones , D. T. 1994 . “ ‘From Lean Production to the Lean Enterprise’ ” . In Harvard Business Review March-April 1994
   Google Scholar
• Wood , S. 1989 . ‘The Japanese Management Model: Tacit Skills in Shopfloor Participation’ . Work and Occupation , 16 ( 4 )
   Web of Science ®Google Scholar
• Wood , S. J. 1991 . ‘Japanization and/or Toyotaism?’ . Work, Employment & Society , 5 ( 4 ) : 567 – 600 .
   Web of Science ®Google Scholar