References
- Hall , J , Roter , D and Katz , N . 1988 . Meta-analysis of correlates of provider behavior . Medical Care , 26 : 657 – 672 .
- Levinson , W , Roter , D L , Mullooly , J P , Dull , V T and Frankel , R M . 1997 . Physician-patient communication. The relationship with malpractice claims among primary care physicians and surgeons . JAMA , 277 : 553 – 9 .
- Stewart , M . 1995 . Effective physician-patient communication and health outcomes: A review of the literature . Canadian Medical Association Journal , 152 : 1423 – 33 .
- Stewart , M , Brown , J , Boon , H , Galajda , J , Meredith , L and Sangster , M . 1999 . Evidence on doctor–patient communication . Cancer Prevention and Control , 3 : 25 – 30 .
- Ong , L ML , Dehaes , J CJM , Hoos , A M and Lammes , F B . 1995 . Doctor–patient communication—A review of the literature . Social Science & Medicine , 40 : 903 – 18 .
- Tamblyn , R M , Grad , R , Gayton , D , Petrella , L , Reid , T and McGill Drug Utilization Research Group . 1997 . Impact of inaccuracies in SP portrayal and reporting on physician performance during blinded clinic visits . Teaching and Learning in Medicine , 9 : 25 – 38 .
- Mazor , K M , Carlin , M M , Clauser , B E , Swanson , D B and Ockene , J K . 2003 . Using standardized patients versus trained raters to score medical students' performances: Reducing error and changing conclusions . Paper presented at the annual meeting of the National Council on Measurement in Education . 2003 , Chicago.
- Woolliscroft , J O , Howell , J D , Patel , B P and Swanson , D B . 1994 . Resident-patient interactions: The humanistic qualities of internal medicine residents assessed by patients, attending physicians, program supervisors, and nurses . Academic Medicine , 69 : 216 – 24 .
- Wensing , M , Van der Vleuten , C , Grol , R and Felling , A . 1997 . The reliability of patients judgments of care in general practice: How many questions and patients are needed? . Quality Health Care , 6 : 80 – 5 .
- Tamblyn , R , Abrahamowicz , M , Schnarch , B , Colliver , J A , Benaroya , A and Snell , L . 1994 . Can standardized patients predict real-patient satisfaction with the doctor-patient relationship? . Teaching and Learning in Medicine , 6 : 36 – 44 .
- Mazor , K M , Clauser , B E , Field , T , Yood , R and Gurwitz , J H . 2002 . A demonstration of the impact of response bias on the results of patient satisfaction surveys . Health Services Research , 37 : 1403 – 17 .
- Ong , L M , de Haes , J C , Hoos , A M and Lammes , F B . 1995 . Doctor–patient communication: A review of the literature . Social Science & Medicine , 40 : 903 – 18 .
- Lipkin , M Jr. , Putnam , S M and Lazare , A. , eds. 1995 . The medical interview: Clinical care, education and research , New York : Springer-Verlag .
- Mazor , K M , Ockene , J K , Rogers , H J , Carlin , M M and Quirk , M E . 2005 . The relationship between checklist scores on a communication OSCE and patient satisfaction with communication . Advances in Health Sciences Education , 10 : 37 – 51 .
- Brennan , R L . 2001 . Generalizability Theory , New York : Springer-Verlag .