Development of a Communication Curriculum for Emergency Medicine Residents

REFERENCES

• Accreditation Council for Graduate Medical Education . Accreditation Council for Graduate Medical Education Outcomes Project Available at: http://www.acgme.org/outcome2001 Accessed January 27, 2007
   Google Scholar
• Accreditation Council for Graduate Medical Education . 2005 . Advancing education in interpersonal and communication skills: An educational resource from the ACGME Outcome Project Available at: http://www.acgme.org/outcome2001 Accessed October 1, 2006
   Google Scholar
• Kalet , A , Pugnaire , M Cole-Kelly , K . 2004 . Teaching communication in clinical clerkships: Models from the Macy Initiative in health communications . Academic Medicine , 79 : 511 – 20 .
   PubMed Web of Science ®Google Scholar
• Haq , C , Steele , D , Marchand , L , Seibert , C and Brody , D . 2004 . Integrating the art and science of medical practice: Innovations in teaching medicine communication skills . Family Medicine , 36 : S43 – 50 .
   PubMed Web of Science ®Google Scholar
• Rhodes , K , Vieth , T He , T . 2004 . Resuscitating the physician–patient relationship: Emergency department communication in an academic medical center . Annals of Emergency Medicine , 44 : 262 – 7 .
   PubMed Web of Science ®Google Scholar
• Scherer , L A , Chang , M C , Meredith , J W and Battistella , F D . 2003 . Videotape review leads to rapid and sustained learning . American Journal of Surgery , 185 : 516 – 20 .
   PubMed Web of Science ®Google Scholar
• Duffy , F , Gordon , G , Whelan , G , Cole-Kelly , K and Frankel , R . 2004 . Assessing competence in communication and interpersonal skills: The Kalamazoo II report . Academic Medicine , 79 : 495 – 507 .
   PubMed Web of Science ®Google Scholar
• Makoul , G . 2001 . Essential elements of communication in medical encounters: The Kalamazoo consensus statement . Academic Medicine , 76 : 390 – 3 .
   PubMed Web of Science ®Google Scholar
• Lang , F , McCord , R , Harvill , L and Anderson , D S . 2004 . Communication assessment using the Common Ground instrument: Psychometric properties . Family Medicine , 36 : 189 – 98 .
   PubMed Web of Science ®Google Scholar
• Schirmer , J , Mauksch , L Lang , F . 2005 . Assessing communication competence: A review of current tools . Family Medicine , 37 : 184 – 92 .
   PubMed Web of Science ®Google Scholar
• Hockberger , R S , Binder , L S Graber , M . 2001 . The model of the clinical practice of emergency medicine . Annals of Emergency Medicine , 37 : 745 – 70 .
   PubMed Web of Science ®Google Scholar
• Hockberger , R S , Binder , L S Chisholm , C D . 2005 . The model of the clinical practice of emergency medicine: A 2-year update . Annals of Emergency Medicine , 45 : 659 – 74 .
   PubMed Web of Science ®Google Scholar
• Chapman , D M , Hayden , S Sanders , A B . 2004 . Integrating the Accreditation Council for Graduate Medical Education core competencies into the Model of the Clinical practice of emergency medicine . Annals of Emergency Medicine , 43 : 756 – 69 .
   PubMed Web of Science ®Google Scholar
• Hobgood , C , Riviello , R , Jouriles , N and Hamilton , G . 2002 . Assessment of communication and interpersonal skills competencies . Academic Emergency Medicine , 9 : 1257 – 69 .
   PubMed Web of Science ®Google Scholar
• American Medical Association . June 2007 . Initiative to transform medical education: Recommendations for change in the system of medical education , June , Chicago : American Medical Association . Available at: http://www.ama-assn.org/ama1/pub/upload/mm/377/finalitme.pdf Accessed September 27, 2007
   Google Scholar
• Institute of Medicine . 2000 . To err is human: Building a safer health system , Edited by: Kohn , L , Corrigan , J and Donaldson , M . National Academy Press .
   Google Scholar
• Shumway , J M and Harden , R M . 2003 . AMEE guide no. 25: The assessment of learning outcomes for the competent and reflective physician . Medical Teacher , 25 ( 6 ) : 569 – 84 .
   PubMed Web of Science ®Google Scholar
• Council of Residency Directors . 2005 . Council of Residency Directors Standardized Assessment Methods, Standardized Direct Observation Assessment Tool. Available at: http://cord.sharepointe.com Accessed January 29, 2007
   Google Scholar
• Shayne , P , Gallahue , F , Rinnert , S , Anderson , C L , Hern , G and Katz , E . 2006 . Reliability of a core competency checklist assessment in the emergency department: The standardized direct observation assessment tool . Academic Emergency Medicine , 13 : 727 – 32 .
   PubMed Web of Science ®Google Scholar
• Rosenzweig , S , Brigham , T , Snyder , R , Xu , G and McDonald , A J . 1999 . Assessing emergency medicine resident communication skills using videotaped patient encounters: Gaps in inter-rater reliability . Journal of Emergency Medicine , 17 : 355 – 61 .
   PubMed Web of Science ®Google Scholar
• Reisdorff , E , Carlson , D , Reeves , M , Walker , G and Hayes , O W . 2004 . Quantitative validation of a general competency composite assessment evaluation . Academic Emergency Medicine , 11 : 881 – 4 .
   PubMed Web of Science ®Google Scholar
• Reisdorff , E , Hayes , O Reynolds , B . 2003 . General competencies are intrinsic to emergency medicine training: A multicenter study . Academic Emergency Medicine , 10 : 1049 – 53 .
   PubMed Web of Science ®Google Scholar
• Boudreaux , E D , Cruz , B L and Baumann , B M . 2006 . The use of performance improvement methods to enhance emergency department patient satisfaction in the United States: A critical review of the literature and suggestions for future research . Academic Emergency Medicine , 13 : 795 – 802 .
   PubMed Web of Science ®Google Scholar
• Boudreaux , E D and O'Hea , E L . 2004 . Patient satisfaction in the emergency department: A review of the literature and implications for practice . Journal of Emergency Medicine , 26 : 13 – 26 .
   PubMed Web of Science ®Google Scholar
• Taylor , C and Benger , J R . 2004 . Patient satisfaction in emergency medicine . Emergency Medicine Journal , 21 : 528 – 32 .
   PubMed Web of Science ®Google Scholar
• Trout , A , Magnusson , A R and Hedges , J R . 2000 . Patient satisfaction investigations and the emergency department: What does the literature say? . Academic Emergency Medicine , 7 : 695 – 709 .
   PubMed Web of Science ®Google Scholar
• Thompson , D A , Yarnold , P R , Williams , D R and Adams , S L . 1996 . Effects of actual waiting time, perceived waiting time, information delivery, and expressive quality on patient satisfaction in the emergency department . Annals of Emergency Medicine , 28 : 657 – 65 .
   PubMed Web of Science ®Google Scholar
• Pichert , J W , Miller , C S , Hollo , A H , Gauld-Jaeger , J , Federspiel , C F and Hickson , G B . 1998 . What health professionals can do to identify and resolve patient dissatisfaction . Joint Commission Journal on Quality Improvement , 24 : 303 – 12 .
   PubMedGoogle Scholar